Chapter 9 Review

Which of the following is not a strategy for stress reduction? A: Increasing Employee's hourly pay rate B: Employees can work flexible hours C: Employees are given information on how to cope with stress D: Employees work spaces are not crowded

A: Increasing employees' hourly pay rate

M. Selye's three stages of the human stress response are which of the following? A: Overload, temper, and reaction B: Alarm, Resistance, and Exhaustion C: Resistance, Reaction, and Alarm D: Alterness, resistance, and alarm.

B: Alarm, Resistance, and Exhaustion

The best policy regarding stress is which of the following? A: Learn to do away with all stress. B: Learn to adapt to it C: Avoid all stressful situations D:Learn to adapt to being sick because of stress

B: Learn to adapt to it

A pathological, and generally undesirable, human reaction to psychological, social, occupational, or environmental stimuli is which of the following? A: Heart Disease B: Nervous Disorder C: Stress D: Back Problems

C: Stress

Sources of on the job stress involve all of the following except A: Physical Working Conditions B: Work Overload C: Personal and Family Problems D: Job Enrichment

D: Job Enrichment

All sources of stress on the job can be eliminated, if precautions are taken. (T or F)

False

Psychosocial questionnaires evaluate workers' productivity on the job. (T or F)

False

A poll fora life insurance company shows an epidemic of industrial stress. (T or F)

True

One of hte most important factors with stress is learning to recognize its symptoms and taking the symptoms seriously. (T or F)

True

Psychosomatic reaction to stress may eventually lead to autoimmune disease. (T or F)

True

Shift work can require some employees to work when the majority of people are resting. (T or F)

True

Stress has been defined as the response that occurs when the requirements of the job do not match the capabilities, resources, or needs of the workplace. (T or F)

True

The human response to stress may be likened to that of a rubber band being stretched. (T or F)

True

Unions view stress as the result of excessive demands, poor supervision, or conflicting demands. (T or F)

True

Workplace stress involves a worker's feelings resulting from a perceived difference between the demands of the job and a person's capacity to cope with these demands. (T or F)

True