Chapter 9

withdrawal

According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement

deficiency

According to Maslow, only after meeting _____ needs can individuals act upon growth needs.

proactive

Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

motivators

Herzberg called factors that cause job satisfaction

steadiness

In the DISC profile, the letter "S" represents _____.

adjourning

In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work

Theory Y

Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.

leveling

Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.

team development

The main goal of _______ is to help people work together more effectively to improve project performance.

RAM

allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

Deputy project managers

fill in for project managers in their absence and assist them as needed

Rapport

is a relation of harmony, conformity, accord, or affinity and is important for communication

OBS

is a specific type of organizational chart that shows which organizational units are responsible for which work items.

TAT

is a tool to measure the individual needs of different people using McClelland's categories

Empathic listening

is listening with the intent to understand

Synergy

is the concept that the whole is equal to more than the sum of its parts.

Power

is the potential ability to influence behavior to get people to do things they would not otherwise do.

Psychosocial

issues that affect how people work and how well they work include motivation, influence and power, and effectiveness

Overallocation

means more resources than are available are assigned to perform work at a given time.

RFP

or draft contract often provides the basis for defining and finalizing work requirements

Legitimate

power is getting people to do things based on a position of authority

Achievers

should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback