Chapter 9
withdrawal
According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement
deficiency
According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
proactive
Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.
motivators
Herzberg called factors that cause job satisfaction
steadiness
In the DISC profile, the letter "S" represents _____.
adjourning
In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work
Theory Y
Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
leveling
Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.
team development
The main goal of _______ is to help people work together more effectively to improve project performance.
RAM
allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.
Deputy project managers
fill in for project managers in their absence and assist them as needed
Rapport
is a relation of harmony, conformity, accord, or affinity and is important for communication
OBS
is a specific type of organizational chart that shows which organizational units are responsible for which work items.
TAT
is a tool to measure the individual needs of different people using McClelland's categories
Empathic listening
is listening with the intent to understand
Synergy
is the concept that the whole is equal to more than the sum of its parts.
Power
is the potential ability to influence behavior to get people to do things they would not otherwise do.
Psychosocial
issues that affect how people work and how well they work include motivation, influence and power, and effectiveness
Overallocation
means more resources than are available are assigned to perform work at a given time.
RFP
or draft contract often provides the basis for defining and finalizing work requirements
Legitimate
power is getting people to do things based on a position of authority
Achievers
should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback