Chapters 8, 9, 10

Making​ Stuff, Inc. and the union leadership are negotiating​ compensation, benefits, job​ securing, and other issues for the new contract. In which of the following are company management and the union​ participating?

Collective bargaining

Stock options provided to executives are known as which of the​ following?

Incentive

The ultimate goal of the collective bargaining process is to​ _______.

draft an acceptable labor contract

The set of forces that cause people to behave in certain ways is known as​ _________.

motivation

Joni and Scott​ co-teach a third grade class at the elementary school. Joni teaches on Tuesdays and​ Thursdays; Scott teaches on​ Mondays, Wednesdays and Fridays. They share the​ position's salary and benefits on a proportional basis. This best describes​ _______.

work sharing

Which of the following BEST describes the work related behaviors expected of​ employees?

Performance behaviors

Joni works in a factory with mostly male coworkers. She often hears them discussing sexual encounters and telling dirty​ jokes, which makes her uncomfortable. Some of the men have sexually explicit posters on the doors of their​ lockers, which she can see when they are open. Joni is experiencing which of the​ following?

Hostile work environment

Which of the following BEST describes​ wages?

Jan is paid​ $13.75 per hour.

Melinda is known to be helpful to new employees who are learning their jobs. In​ addition, she is always willing to stay late to help her coworkers when they are up against deadlines. Melinda is exhibiting which of the​ following?

Organizational citizenship

Which of the following MOST LIKELY contributed to the United Airlines public relations crisis that was triggered when security officers dragged Dr. David Dao from United Express Flight 3411 in April​ 2017?

Organizational factors

Which of the following is an organizational factor that mitigates the need for a leader to direct employee​ performance, thus serving as a leadership​ substitute?

Rigid rules and procedures

Which theory of motivation states that workers are motivated solely by​ money?

Scientific management

Bruce is the Vice President of Sales for a large manufacturing company. He has employees who work from sales offices or their homes in locations all over the world. Bruce must work harder to create and maintain relationships with his employees. Which type of leader is​ Bruce?

Virtual leader

Which of the following allows the parties in a collective bargaining contract to evaluate and adjust wages at preset times prior to expiration of the​ contract?

Wage reopener clause

Leading for change is the focus of​ _______ leadership.

transformational

The Equal Pay Act prohibits discrimination in pay based on​ _______.

gender

​Scientists, engineers and research technicians are typically known as​ _______________.

knowledge workers

Janys is the project leader of a team in which the members are located in​ Bangladesh, Ireland, and the United States. Due to time zone​ differences, the team meets via video or audio conference infrequently but communicates with each other on an ongoing basis through​ email, wikis, and other electronic communication. This BEST describes​ _______ leadership.

virtual

Phillipe believes his employees are hardworking and will generally make and support decisions that benefit the organization. Phillipe uses many leadership​ styles, depending on the situation. He firmly believes that allowing a subordinate to participate in the​ decision-making process should depend on the​ situation, and he does not solicit their input for all decisions. Which leadership style does Phillipe​ use?

​Decision-tree approach

​______________, if managed correctly by a​ company, is likely to result in higher performance and more positive attitudes from employees.

​Person-job fit

You have an employee who has been missing work lately due to abuse of​ alcohol, to which he​ admits, but he is claiming it as a disability and therefore asserting he cannot be disciplined or fired for drinking that occurs off the job. Before you call an​ attorney, which law would be your BEST choice to​ review?

Americans with Disabilities Act

Which of the following is the first step in the rational​ decision-making process?

Recognize a decision is necessary and define the decision situation

​Celeste, a human resource​ manager, posts an open job in the organization on Monster.com. In doing​ this, Celeste is performing which of the following functions of human resource​ management?

Recruiting

Cyndi knows that her company expects her to come to work on time every day and perform to the best of her ability. In​ return, Cyndi expects fair​ pay, good​ benefits, and a safe and comfortable work environment. This is an example of​ ________________.

a psychological contract

Which type of leader recognizes the shortcomings and strategic advantages of the​ company, and is always on the lookout for new opportunities and how the company can effectively exploit those​ opportunities?

Strategic leader

Julie is worried because she must take time off to be with her son during and after an extensive​ surgery, and is afraid her company will replace her if she is gone for so long. When she speaks with her human resource manager she feels better. The human resource manager tells her that she is entitled to up to 12 weeks of unpaid leave to care for her son. Which law did the human resource manager​ describe?

Family and Medical Leave Act​ (FMLA)

Which of the following is used​ often, but is actually NOT a good indicator of success on the​ job?

Interview

Which of the following is a strong predictor of job​ success?

Testing ability and aptitude

Union workers at Magnificent Manufacturing have all agreed to reduce the number of parts that they produce each hour. These union workers are participating in which of the​ following?

Work slowdown

All of the various​ backgrounds, viewpoints, and differing characteristics of the employees in an organization are known as which of the​ following?

Workforce diversity

Stephan believes that change is necessary in his department and has created a vision to guide the change. Which of the following is Stephan​ displaying?

Transformational leadership

Which of the following is an internal recruiting​ method?

Using a skills inventory system

Sue is concerned at the cost of benefits and wants to contain the costs without taking benefits away from her employees. Which of the following will help Sue reach her​ goal?

Cafeteria benefits plan

Which of the following are organizational characteristics that tend to outweigh the need for a leader to initiate or direct employee​ performance?

Leadership substitutes

Management at Lucky Lines Manufacturing is upset with the union and has decided not to allow union employees to come to work. Lucky Lines is implementing which of the​ following?

Lockout

Which of the following describes the most frequent method of setting performance goals to direct and motivate​ behavior?

Management by objective

People who need to seek approval from​ others, need to be reassured​ constantly, and are worried about​ others' feelings have a high level of which of the​ following?

Need for affiliation

​________________ do not occur​ frequently, are relatively​ unstructured, and often require enormous investments of​ time, energy, and resources.

Nonprogrammed decisions

As a salesman for Fantastic​ Pharmaceuticals, Mitch is expected to keep his current customers happy and find new customers who want to order his​ company's products. Which term BEST describes Fantastic​ Pharmaceuticals' expectation of​ Mitch?

Performance behavior

Zoe is enrolled in a management program at the local university. Not only does her company pay for the​ classes, if she completes the program and earns her​ degree, she will receive a pay increase. This is an example of which of the​ following?

Positive reinforcement

Alison was suspended without pay from her job as a customer service representative for cursing at a customer. According to​ reinforcement/behavior modification, this is an example of​ _______.

punishment

Dan is an​ outgoing, personable, confident​ entrepreneur, and his business partner is brilliantly​ creative, always striving to improve and change the organization. Neither of them are very detail​ oriented, so they are looking for a third member to round out their leadership team. Which would be the BEST set of attributes to seek out in a new team​ member?

​Decision- and​ task-oriented

Which of the following are most companies required by law to provide to their​ employees?

​Workers' compensation insurance

According to the​ path-goal theory, a manager who displays​ _______ leader behavior will establish challenging goals for his​ subordinates, expect excellence in​ performance, and display confidence in their abilities.

​achievement-oriented

In running your bookkeeping​ business, you find it hard to keep good employees because the commute into the city can take as long as two hours each way. To reduce​ turnover, your BEST alternatives would be to​ offer_______ and​ _______.

​telecommuting; flextime

Erica has what is best described as a magnetic personality. She has done such an excellent job of communicating her vision for the organization to the staff and making them believe that it will happen that they seem willing to follow her to the​ "ends of the​ earth." This BEST describes​ _______ leadership.

charismatic

The practice of putting group needs before the needs of the individual is known as​ _______.

collectivism

When it comes to the network​ system, Alisha is the​ "go-to-girl." She knows more about the system that anyone else in the​ company, and if there is a​ problem, Alisha can fix it. In terms of the network​ system, Alisha has​ _______ power.

expert

Your staff recommended buying a new machine to increase quality while decreasing production time. You researched the machine and others like​ it, and you authorized purchase of an alternative that you thought was even better than the one recommended by staff. After the machine is installed and​ operational, you should​ __________________.

follow up and evaluate the results

Software​ engineers, physicians,​ architects, and information system designers are examples of​ _______ workers.

knowledge

Your supervisor has the ability to establish your work schedule and assign work tasks. Your supervisor has​ _______ power.

legitimate

Masai​ doesn't believe that​ "luck happens." He is convinced that you make your own luck in life. This BEST describe​ Masai's _______.

locus of control

Barbara works in a remote office a few hundred miles away from​ headquarters, where her boss works. Her boss visits​ Barbara's office once or twice a​ year, but Barbara is generally able to​ "do her own​ thing" between those visits. The physical distance between Barbara and her boss is a leadership​ _______.

neutralizer

You have been working hard to impress your boss. In addition to your attention to both quality and quantity of​ work, you show up on​ time, leave promptly at the end of the​ day, and keep to​ yourself, ignoring office politics. You have been passed over for​ promotions, despite your excellent work performance. This is MOST LIKELY due to your lack of​ _______.

organizational citizenship

Due to increased demand for​ products, your privately held manufacturing company recently grew from 26​ full-time employees to more than 190. The organizational structure was fairly hierarchical and​ tall, with most employees hired by you and reporting directly to you. Growth has forced you to flatten the​ organization, promoting people from within to supervisory​ positions, but you are still the only person in a management position. Which of the following​ upper-level positions would be the BEST choice to add first in this​ situation?

A human resource manager

Which of the following has motivated a push for ethical​ leadership?

A series of ethical scandals in high profile businesses

Which of the following could be true of charismatic​ leaders?

Charismatic leaders can cause followers to engage in unethical or illegal behavior.

Martin Luther King exhibited which of the​ following?

Charismatic leadership

Leaders today are expected to change how they manage people and do more of which of the​ following?

Coach employees

Independent​ contractors, temporary​ employees, and​ on-call workers can all be called which of the​ following?

Contingent workers

June​ doesn't have direct​ authority; however, because she is knowledgeable and always willing to​ help, those in her department look to her for direction and advice. June generally assigns tasks and encourages her coworkers to achieve. Which of the following BEST describes​ June's role?

Leader

Your​ Internet-based retail company has been growing by leaps and bounds over the past year. It is well​ organized, you have feedback systems in​ place, and personnel are working like a​ well-oiled machine;​ however, customer service complaints are​ rising, profits are​ dropping, and overall employee morale is in decline. Which is the MOST LIKELY contribution that will benefit your company right​ now?

Leadership

Which of the following supports the idea that appropriate leader behavior should vary based on​ circumstances?

Situational approach to leadership

Joan knows not to come to her​ boss's meetings late because when her coworkers were late she had to witness her boss yelling at them. Joan has benefitted from which of the​ following?

Social learning

Alicia can only find the specific art supplies that she needs at two​ stores, and she knows the prices of each store and the quality of their products and services. Alicia is working under which of the​ following?

State of certainty

According to the​ path-goal theory of​ leadership, which of the following includes being friendly and​ approachable?

Supportive leader behavior

George thinks that all his employees are lazy and the only way to get them to work is either to reward them for good work or to punish them for poor work. George believes in which theory of​ motivation?

Theory X

Which approach to leadership attempted to identify distinctive characteristics of an individual that accounted for​ his/her effectiveness as a​ leader?

Trait approach

Which of the following focuses on​ intelligence, dominance,​ self-confidence, energy,​ activity, and knowledge about the​ job?

Trait approach to leadership

​______________ involves​ routine, regimented activities.

Transactional leadership

Studies have shown that when making​ decisions, women leaders may be slightly more​ _________________.

democratic

Scott is a stay at home dad who has been working on a​ part-time basis from home. His children are now in school all​ day, and he feels ready to go back to work full time but needs to be able to get the kids on the​ bus, be there when they get home from​ school, and be available when school is not in session.​ However, to go back to work full time also means he must be available to customers. How can Scott and his employer create a work schedule that accommodates the needs of Scott and his​ family, the​ organization, and the​ customers?

​Scott's employer could allow him to telecommute.

Jolene tells her employees exactly how they should perform each task. She feels the tasks must be performed as she​ describes, or the department might not meet its goals. Jolene is exhibiting which of the​ following?

​Task-focused leader behavior

Which of the following laws established a minimum wage and requires employers to pay overtime rates for work in excess of 40 hours per​ week?

Fair Labor Standards Act

According to the Family and Medical Leave Act​ (FMLA) of​ 1993, employees are eligible to receive up to​ _______ in the event of family and medical​ emergencies?

12 weeks of unpaid leave

Which of the following BEST illustrates a​ bonus?

An employee reaches a sales goal and receives extra pay.

Mediocre Manufacturing and its union are not able to come to an agreement on how to resolve a labor dispute. They call in a third party to help work out a settlement. Both Mediocre Manufacturing and the union have agreed to comply with the decision of this third party. Which of the following BEST describes this​ process?

Arbitration

What is the first step a manager should take when developing a training​ plan?

Assess training needs

Which of the following is NOT likely to be done by a leader acting in a traditional manner as​ overseer?

Assist employees in gathering information

Yummy Potato Chips sells potato chips and other snack goods to the local University. The person who places the order for the University learned that workers at Yummy Potato Chips were on strike because of a disagreement between the union and the​ company's management. The University has now refused to buy products from Yummy Potato Chips until the strike is resolved. What action is the University taking part​ in?

Boycott

On December​ 31, you award your hardest working employee who has been with you for 20 years a​ $10,000 bonus. You also give employees who have been with you for far less time a​ $2,000 bonus. Although this was not made​ public, the newer employees found out about the discrepancy and are now grumbling. What motivational theory relates to this​ situation?

Equity

Josh has lots of energy and always engages his coworkers. He is known as the​ "life of the​ party" and has never met a stranger. Which of the personality dimensions does Josh​ exhibit?

Extraversion

Arianna is certain that the new product her company is developing will be a tremendous​ success, even though early indications are that the customers are not interested in purchasing the product. The company has invested a great deal in this effort and several members of management have suggested that it is time to cut their losses. Arianna feels that with a more comprehensive marketing plan the sales will finally come. Which of the following describes​ Arianna's reaction?

Escalation of commitment

A CEO who requires all​ employees, even​ executives, to maintain the same standards of conduct is exhibiting which type of​ leadership?

Ethical leadership

Andrew is a recent college graduate and has job offers from three large firms in the local area. Although each company offers a variety of benefits and competitive​ salaries, Andrew is much more interested in the work at each job. He wants an opportunity to distinguish himself and be rewarded for working hard. Andrew should work for the firm that subscribes to which motivational​ theory?

Expectancy theory

Monica has been an administrative assistant in the organization for many years. She is often asked to explain relationships with customers or past incidents that few others remember. What type of power does Monica hold in the​ organization?

Expert

There are many factors that can act as leadership substitutes and neutralizers within the organization. What type of neutralizing factor takes place in an organization where there is a high level of teamwork and​ cohesiveness, and team members are​ interdependent?

Group factors

Vanessa knows that Susan always has high volume and helps the production line move faster. Vanessa rated Susan high on that area of her​ performance, then also rated her highly on​ dependability, quality, and teamwork. In her assessment of​ Susan, Vanessa has likely committed which of the following​ errors?

Halo

Jane has always rewarded her employees for a job well​ done, often giving bonuses or pay increases to recognize the efforts of the staff.​ However, the financial difficulties currently being faced by the company are acting as leadership neutralizers. How should Jane react to this​ neutralizer?

Jane must identify a new approach to motivating her employees.

The statement​ "A Bachelor's​ degree, 5 years experience in a similar​ field, and working knowledge of Microsoft Office​ program" would be found in which of the​ following?

Job specification

Stuart is appraising his​ employees' performance. The system the company uses asks Stuart to compare each of his employees with a set standard. Which type of appraisal is Stuart​ using?

Rating

Kayla has conducted extensive research before moving forward on her marketing idea. She has thoroughly defined the situation and alternatives and has a plan in place to follow up and evaluative the results when her plan is implemented. What​ decision-making process had Kayla​ used?

Rational perspective

While reorganizing your​ company, employees are being shifted into new and different positions You want to make sure that you maintain a good​ person-job fit. Which tool would be your BEST​ choice?

Realistic job preview​ (RJP)

John is paid​ $40,000 per year to perform his job as marketing​ analyst, regardless of the number of hours he works. John is receiving which of the​ following?

Salary

Belinda is anticipating one of her managers being promoted to a new position and needs to determine who in the company is​ ready, or almost​ ready, to move into a​ management-level position. Belinda will benefit from which of the​ following?

Replacement chart

Sam told two of his employees that if they work​ hard, he would recommend them for the acquisition team assigned to the new organizational venture. Sam is using which type of​ power?

Reward

Which of the following BEST defines the​ person-job fit?

The extent to which a​ person's contributions and the​ organization's inducements match one another

An​ individual's beliefs about the exchange of effort for rewards in the workplace form the basis of​ _______.

the psychological contract

Each of the following is an example of an employee contribution to the organization EXCEPT​ _______.

status

Eric is on the fast track at the law firm where he works. He is always the first one in the office in the​ morning, the last one to leave at​ night, and he has more billable hours than any other associate in the firm. He is determined to become a partner in the law firm within the next couple of years. According to​ McClelland's acquired needs​ theory, which need would appear to be the most important to​ Eric?

Achievement

EasyBoard has just bid a large government​ contract, and winning the contract would allow them to hire additional employees and provide more competitive pay and benefits to all employees.​ However, part of the bid process asks EasyBoard to submit a written plan that spells out employment goals for underused groups and how those goals will be met. What is the government asking for in this bid​ process?

An affirmative action plan

John will never question his​ boss's decisions or let his boss know that he​ doesn't agree with​ them, even if he feels he has a better solution or can help the department be more productive. John has a high degree of which of the​ following?

Authoritarianism

Dave knows he needs to lose weight to stay​ healthy, but he just​ can't resist those hot dogs from the gas station. He feels guilty every time he eats​ them, but​ can't seem to make himself stop. Which of the following is Dave​ experiencing?

Cognitive dissonance

Bill has missed work 5 times in the last month. Which of the following BEST describes​ Bill's absenteeism?

Counterproductive behavior

What is the first step in developing a training​ plan?

Determining what training needs exist

You have recently been hired by a consulting firm that is 90 percent Caucasian male. As a new member of upper​ management, you have been asked to assist the human resources department in deciding upon a strategic initiative that fits with the​ company's overall goal of gaining a competitive advantage. Which of the following ideas would be the BEST​ strategy?

Diversity training

As the human resource manager of an auto​ dealership, you have been put in charge of assessing the personalities of the sales staff to help them become more​ self-motivated, self-aware,​ empathic, and socially appropriate. Which type of assessment would be the BEST choice for this​ assignment?

Emotional intelligence

The human resource manager is spending the day at the​ University, talking with students who might be interested in participating in the​ company's management development program. The human resource manager is participating in which of the​ following?

External recruiting

To reduce costs and increase​ profits, you have been asked to assess your​ company's total costs of compensating employees. Without cutting wages and​ salaries, which would be the MOST LIKELY area where costs could be​ reduced?

Healthcare benefits

​Joel's employees feel he requires too much paperwork from them and that there are extra steps in their processes. If Joel were not the​ manager, none of his employees would follow his system. Joel has which type of​ power?

Legitimate

​Brittany's employees enjoy working for​ her, mostly because she is willing to listen to their ideas and consider new ways of doing things. This often makes the whole team more efficient. Which of the following personality dimensions does Brittany​ demonstrate?

Openness

Even though she is the​ manager, Gayle always includes her employees when making decisions that affect the department. She values their opinions and their​ knowledge, and considers their input. Gayle is exhibiting which type of leader​ behavior?

Participative leader behavior

​Gerry, the Engineering Manager for Magnificent​ Mustangs, used to have to get several approvals for any expenses over​ $10,000. Most of the equipment and parts necessary for his department are well over this​ amount, and the purchasing process was very slow. Gerry and his boss agreed that Gerry should have more say in how he manages his​ budget, so his boss agreed that Gerry can now approve expenditures up to​ $100,000. This is an example of which of the​ following?

Participative management

​Steve, the plant​ manager, takes every candidate out to the production floor and shows them where they will be​ working, what tools and equipment they will​ use, and even introduces them to some of the employees the candidate will work beside. Which of the following terms BEST defines this​ process?

Realistic job preview​ (RJP)

Anton receives annual performance appraisals. Although his performance has generally been good during the past​ year, he receives a poor evaluation because his productivity has suffered over the last couple of weeks. Which error in performance appraisal does this BEST​ describe?

Recency error

In highly competitive​ industries, such as​ retail, coffee,​ clothing, and​ automobiles, which of the following would be the MOST IMPORTANT emerging leadership issue.

Strategic

Becky has designed a training seminar to help employees better understand their levels of emotional intelligence. The goal of the seminar is to help employees improve their social​ skills, communication​ styles, and interaction preferences. Which of the following can Becky use to help employees assess personality traits in themselves and​ others?

The​ Myers-Briggs framework

A company wants to hire more female employees. The company is practicing which of the​ following?

Workplace diversity

Angry with her supervisor over a​ reprimand, Alisha deliberately pours her soft drink on a​ coworker's keyboard. This is an example of​ _______.

a counterproductive behavior

Threatening to suspend employees if they​ don't do as they are told is an example of use of​ ___________ power.

coercive

A key concept in​ reinforcement/behavior modification is that​ _______.

consequences follow behavior

Alana is a sound editor who is hired on a contract basis by a film producer. Once the film has been​ completed, Alana's job with the company is over. Alana would BEST be described as​ a(n) _______ worker.

contingent

Management and workers in an​ interest-based bargaining​ (IBB) environment should be willing to​ ________.

develop options to satisfy interests and evaluate them based on how much power or leverage can be gained

Each​ year, all employees at Antonetti Systems are required to complete an​ "internal résumé" that updates their​ education, work​ experience, and career aspirations. This data is then used by the H.R. department to identify qualified internal candidates for promotional opportunities. It appears that Antonetti Systems uses​ a(n) _______.

employee information system​ (skills inventory)

Holding yourself to the highest standard of principled​ behavior, having respect for the rights and dignity of others within the​ organization, and expecting others to behave similarly are hallmarks of​ _______ leadership.

ethical

The practice of putting personal needs before group needs is known as​ ____________.

individualism

An innate belief about something is known as​ ___________.

intuition

Making a decision based on a hunch that you have or​ "going with your​ gut" is known as​ _______.

intuition

In anticipation of filling a new position within the​ organization, Kendra prepares a document that lists the duties and responsibilities of​ job, along with its working​ conditions, and the​ tools, materials,​ equipment, and information used to perform it. This document is known as a​ _______.

job description

Will is a new manager in a group that is highly​ cohesive, with a​ long-standing high level of performance norms. Will is finding it hard to implement change within the group. The cohesiveness and performance levels are acting as​ _____.

leadership neutralizers

A manager observes an employee during a work day and rates her work on a scale of 1 to 5. He then provides her with a written report of his perception of her strengths and weaknesses. The manager has engaged in​ ________.

performance appraisal

​Work-related behaviors that directly contribute to productivity and that an organization expects employees to display are known as​ _______.

performance behaviors

During a labor action against a retail​ store, workers assemble near the entrance to the​ store, trying to persuade coworkers and customers to refrain from entering the store. This is an example of​ _______.

picketing

According to​ Maslow's Hierarchy of Human​ Needs, an individual who seeks​ friendship, interaction with other​ people, and affection is looking to fulfill​ _______ needs.

social

A manager who sets very high goals and expects a great deal from his employees because he believes they are capable is using which type of​ leadership?

​Achievement-oriented leader behavior

Joshua believes that if his employees enjoy their​ work, derive satisfaction from​ it, and are​ motivated, then the department will reach its goals. Joshua is exhibiting which of the​ following?

​Employee-focused leader behavior

Which theory of leadership suggests that subordinates are members of an​ "in-group" or an​ "out-group," and the​ leader's behavior toward them varies depending upon the group to which they​ belong?

​Leader-member exchange​ (LMX) model

You have been hired by a public relations firm to manage a group of highly effective PR teams with a diverse set of clients. Each client has been assigned a​ team, but each of your staff serves on several teams. The work is fun and​ rewarding, but often stressful. The BEST leadership approach to leading this division would be as​ a(n) _____________.

​coach/mentor

A psychological contract requires​ ______________ on the part of the employee and​ _____________ on the part of the​ organization, although the terms of this contract are not always explicitly negotiated.

​contributions; inducements

The director of an art gallery asks you to help her come up with a policy regarding when to include her employees in the​ decision-making process, and when to be more autocratic. Your MOST LIKELY suggestion would be to adopt the​ _____________.

​decision-tree approach

According to​ research, women tend to be slightly more​ _______ in making​ decisions, whereas their male counterparts tend to be more​ _______.

​democratic; autocratic

Kimberly is a​ warm, nurturing manager. Her staff knows that they can always come to her with their​ problems, work-related or​ not, and she will do what she can to help. This BEST describes​ _______.

​employee-focused leader behavior

In setting up training for assembling​ radios, your BEST modality would be​ _______.

​on-the-job training

You have just discovered that one of your most​ effective, creative, and​ long-term team members is desperately unhappy in her work translating English product instructions into her native​ language, Spanish. In her spare​ time, she paints and has even shown her artwork in galleries. Her unhappiness is MOST LIKELY due to​ poor_______.

​person-job fit

Title VII of the Civil Rights Act of 1964 prohibits discrimination based on​ ________.

​race, color,​ religion, gender, or national origin

​Overall, Jonah feels good about himself. He knows he​ isn't without​ faults, but he believes he is a caring​ person, a​ trustworthy, conscientious​ employee, and a loving husband and father. This reflects​ Jonah's _______.

​self-esteem

You are choosing between two candidates for a​ top-level management position in your company. You have been focusing on employee​ satisfaction, motivation, and​ well-being, but the production systems seem to be holding up further progress toward company goals. The BEST fit for this new position would be someone who demonstrates​ _______.

​task-focused leadership behavior

Both​ task-focused and​ employee-focused leadership represent a move away from the​ ________ approach and toward a more​ _________ approach to leadership.

​trait; behavioral