Chp 11

T/F: Organizational citizenship behaviors are those behaviors not directly part of the employees' job descriptions that exceed their work-role requirements.

True

T/F: Racial and ethnic stereotyping may contribute to the low percentage of African Americans and Latinos in management and professional jobs.

True

Absenteeism is thought to be a precursor of ______, when employees permanently leave their jobs

Turnover

Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. WHich of the following BEST describes Laura's behavior? a. Proactive personality b. Self-serving bias c. Type A behavior pattern d. Organizational citizenship behavior

Type A behavior pattern

Which element of emotional intelligence reflects your ability to use awareness of your emotions and the emotions of others to manage interactions successfully and build strong, personal bonds with others? a. Self-awareness b. Relationship management c. Self-management d. Social awareness

relationship management

Job ___ is defined by the various feelings and beliefs that people have about their current jobs. a. attitudes b. commitment c. satisfaction d. engagement

satisfaction

The _____ prophecy occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.

self-fulfilling

When people tend to take more personal responsibility for success than for failure, it is called ___ a. Self-fulfilling prophecy b. fundamental attributional bias c. self-serving bias d. the halo effect

self-serving bias

component of emotional intelligence known as _____ consists of empathy and organizational intuition the ability to understand how your emotions and actions affect others within the organization. a. self-management b. relationship management c. social awareness e. self-awareness

social awareness

Role Overload

source of stress that occurs when others' expectations exceed one's ability

The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. a. External Dimensions of diversity b. a Type A behavior pattern c. the Big Five personality dimensions d. elements of the Myers=Briggs Type Indicator

the Big Five Personality dimensions

Emily graduated with a degree in chemistry from college last year but hasn't been able to find a job in her academic field. She is currently working at a retail store so she can pay her bills. Emily is over-qualified for this job, which makes her an example of someone who is......... a. Stereotyped b. Underemployed c. Hitting the glass ceiling d. Finding a locus of control

underemployed

Depicting older workers as less involved in their work, less motivated, and having higher absenteeism than their younger counterparts in the workplace is a stereotype based on

Age

It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different regions, of different ages, and with a variety of job skills. Jan is concerned with having ____. a. Identification b. Personality c. Diversity d. Stereotypes

Diversity

They don't call Ed "Steady Eddy" for no reason. He is unfailingly calm, even under pressure or stress. It would appear that Ed has a high level of ____. a. Emotional stability b. Introversion c. Agreeableness d. Conscientiousness

Emotional stability

To better help employees cope with family and workplace demands, Suzette's employer has a comprehensive program that includes counseling on family matters, financial problems, drug and alcohol abuse. This is Best described as a _____ program. a. Affirmative action b. Employee assistance c. Diversity awareness d. Holistic wellness

Employee assistance

Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee ________ a. Engagement b. Sterotyping c. benchmarking d. Bias

Engagement

Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts. a. Discrimination b. Affirmative Action c. Superiority Complex d. Ethnocentrism

Ethnocentrism

Self- ____________ is the extent to which people like or dislike themselves.

esteem

Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) __________ locus of control.

external

Paulina believed that the new hires in her department were lazy for failing to make use of the company's expert software system, but the new hires had not been adequately trained to make use of the system. This is an example of ____. a. Learned helplessness b. fundamental attribution bias c. stereotyping d. self-serving bias

fundamental attribution bias

Simple irritants, such as misplacing your keys or a phone number are referred to as _____. a. hassles b. crisis c. hindrance stressors d. strong sterssors

hassles

Jolene doesn't believe that "luck happens." She firmly believes that you make your own luck in life by what you do and how you do it. Jolene has a(n) __________ locus of control.

internal

Distress

negative stress that can result in anxiety and illness

Hassles

Simple irritants, like misplacing things

Annamarie's new job is so stressful that she starts smoking again, even though she had quit smoking several months ago. This is a ____ symptom of stress a. Behavioral b. Organizational c. Physiological d. Psychological

Behavioral

Administrative changes that managers can make to reduce the stressors that lead to employee burnout are called ___. a. Leading b. Perks c. Buffers d. Stressors

Buffers

The extent to which an employee identifies an organization and is committed to its goals is known as organizational _____

Commitment

____ are types of behaviors that harm employees and the organization as a whole, such as absenteeism, tardiness, drug and alcohol abuse, sexual harassment, theft, and white-collar crime. a. Work performance b. Organizational commitment c. Organizational citizenship behaviors d. Counterproductive work behaviors

Counterproductive work behaviors

The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as ____. a. Emotional Stability b. Learned helplessness c. Openness to experience d. Emotional intelligence

Emotional Intelligence

The extent to which a person is relatively secure and unworried and how likely she or he is to experience negative emotions under pressure is known as ____. a. Self-efficacy b. Extroversion c. Emotional Stability d. Openness to experience

Emotional stability

T/F: Low levels of stress lead to optimal performance

False

Which of the following does the American with Disabilities Act not do? a. Guarantees an individual with a disability every job they apply for. b. Prohibits discrimination against the disabled c. Required organizations to reasonably accommodate an individual's disability.

Guarantees an individual with a disability every job they apply for.

As much as she loves her job at the advertising agency, Molly decided to pursue a career with another company. She realized that women were never promoted to top positions at the advertising agency-- all the executives were men and the office grapevine told her that would never change. Waht obstacle is Molly encountering? a. Learned helplessness b. Casual atribution c. Stereotyping d. glass ceiling

Glass ceiling

The debilitating lack of faith in your ability to control your environment is referred to as learned _____.

Helplessness

Stephanie is excited to start her new job. The company not only has great financial benefits but it also has a physical fitness center and a dietitian on staff in the cafeteria. These items represent components of a ___ wellness program. a. Holistic b. Casual c. Onboarding d. Turnover

Holistic

Marietta's work is suffering because not only is she going through a divorce but also her mother is very ill and needs 24-hour care. What type of job-related stress is Marietta experiencing? a. Group demands b. Individual task demands c. Organizational demands d. Nonwork demands

Nonwork demands

________ programs help employees integrate and transition to a new jobs by making them more familiar with corporate policies, procedures, culture and politics and clarifying work-role expectations and responsibilities.

Onboarding

Jake is a member of the United Auto Workers (UAW). According to the wheel of diversity, which dimension of diversity does this illustrate? a. Personality b. external c. Organizational d. Internal

Organizational

Which of the following are considered external dimensions of diversity? a. Parental Status b. Ethnicity C. marital status d. Educational background e. Physical ability f. Religion

Parental status Marital status Educational background Religion

____ is the process through which people select, organize, and interpret sensory information to give meaning and order to the world around them. a. Attribution b. Perception c. Personalization d. Sensation

Perception

The stable behavioral and psychological characteristics responsible for a person's identity are known as ____. a. Control b. Emotional Intelligence c. Diversity d. Personality

Personality

Eustress

Positive stress that can stimulate a person to better coping and adaptation

John was given a list of tasks to accomplish at work, but he can only remember the last item discussed with his manager. He is experiencing _____________ a. Casual attribution b. halo effect c. recency effect d. self-serving bias

Recency effect

A ____ is a socially determined expectation of how an individual should behave in a specific position (i.e, a set of behaviors that people expect of occupants of a position)

Role

Even though she had never instructed anyone on how to use the new software, Milllicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent' belief represent? a. Emotional Stability b. Locus of control c. Self-esteem d. Self-efficacy

Self-efficacy

The belief in one's ability to complete a task is called ____. a. Self efficacy b. Self-Esteem c. Locus of control d. Self-monitoring

Self-efficacy

Jeanine's motto is "Check your bad mood at the office door." Even if she's tired or upset, she makes an effort every day to control her emotions in the workplace. This is an example of which component of emotional intelligence a. Relationship mangement b. Self-awareness c. Social Awareness d. Self-management

Self-management

When Marcus failed the first quiz in his management course, he blamed it on a poorly written test. When he scored an A on the next quiz, he attributed it to his hard work. This is an example of ____. a. An external locus of control b. Self-serving bias c. Fundamental bias d. A proactive personality

Self-serving bias

When women are viewed as moody, emotional, and catty, whereas men are seen as strong and powerful, it is an illustration of ____. a. Sex-role stereotypes b. Race stereotypes c. Gender inequity d. Selective perception

Sex-role stereotypes

Strong Stressors

Situations that can dramatically strain a person's ability to adapt

Role conflict

Source of stress that occurs when one feels torn by different expectations of important people in one's life

Role ambiguity

Source of stress that occurs when others' expectations are unknown or unclear

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Stereotyping

Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing __________. a. Groupthink b. fear c. the halo effect d. stress

Stress

Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blonde hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as __________. a. a self-fulfilling prophecy b. the halo effect c. casual attribution d. learned helplessness

The halo effect

Crisis

Sudden occasions of overwhelming terror

According to Peter Drucker, which of the following accurately describes the current age-related trend in the U.S. workforce? a. it is predicted that within the next 10 years, the u.s. labor force will contain no one over the age of 55 b. In all other developed countries outside the U.s., the proportion of younger people is rapidly growing. c. The U.S. is the only developed economy to have enough young people available for the workforce. d. The median age of an American worker is predicted to drop w/i the next ten years.

The U.S. is the only developed economy to have enough young people available for the workforce.

Relationship Management

The ability to communicate clearly, disarm conflicts and build strong personal bonds.

Self-management

The ability to control your emotions and act with honesty and integrity

Social awareness

The ability to show others that you care and your understanding of how your emotions and actions affect others

Which of the following is true of racial and ethnic populations in American business? a. Minorities tend to earn more than whites b. African American managers have less racism related stress than whites. c. Minorities tend to have a lower median household income than whites d. African-americans perform worse than whites at similar jobs e. Illegal immigrants make up 1 in 20 workers

c.

Which of the following are characteristics of a Type A behavior pattern? a. Patient b. Competitive c. Hurried d. Deadline-focused

competitive, hurried, deadline-focused

Rob's employee has been coming back from lunch drunk and performed poorly as a result. This employee is displaying a __________ work behavior. a. Learned helplessness b. Causal c. Counterproductive d. Stereotyped

counterproductive

Which of the following is an example of an organizational demand that creates job-related stress? a. Sarah is frustrated because she discovered that some of her coworkers dislike her. b. During the holidays, Katie feels overwhelmed with her job at the children's toy shop c. Jackson works 40 hours a week and also cares for his again father d. Josh comes home from work each night complaining about the lack of lighting and ventilation in the plant

d

Which of the following are trends in the U.S. that show that American businesses need to do better with members of racial and ethnic populations? a. Many people of color have hit the glass ceiling. b. Minorities tend to earn less than whites c. Chances of success are reduced by perceived discrimination d. Minorities earn more than whites

a, b, c

Which of the following are common ways that employees express burnout? a. Missed deadlines b. SHowing indifference to performance c. Increased productivity d. Taking longer lunch breaks

a, b, d

Which of the following are included in the internal dimensions of diversity? a. Age b. Ethnicity c. Religion d. Geographic location e. Race

a, b, e

Self- awareness

ability to read your own emotions and gauge your moods accurately, (so you know how you're affecting others)

The activity of inferring causes for observed behavior is known as casual ______.

attribution

Self - ____ is the ability to read your own emotions and accurately assess your moods so that you know how you are affecting others.

awareness

Which actions should managers take when employees exhibit low self-efficacy? a. Reassign employees with low self-esteem to boring, tedious jobs b. Nurture self efficacy by giving constructive pointers and positive feedback c. Reward small successes d. Assign people with low efficacy to jobs that are boring and tedious

b, c

Which of the following would be characterized as organizational dimensions of diversity? a. Work experience, b. management Status c. Work location d. Union affiliation e. Income

b,c,d

Which statements are true about alcoholism: a. it occurs only in men b. Involves drinking occasionally c. it's potentially fatal d. happens only to low-income adults only e. becomes progressively worse f. it's chronic

c, e, f