Chp 11
T/F: Organizational citizenship behaviors are those behaviors not directly part of the employees' job descriptions that exceed their work-role requirements.
True
T/F: Racial and ethnic stereotyping may contribute to the low percentage of African Americans and Latinos in management and professional jobs.
True
Absenteeism is thought to be a precursor of ______, when employees permanently leave their jobs
Turnover
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. WHich of the following BEST describes Laura's behavior? a. Proactive personality b. Self-serving bias c. Type A behavior pattern d. Organizational citizenship behavior
Type A behavior pattern
Which element of emotional intelligence reflects your ability to use awareness of your emotions and the emotions of others to manage interactions successfully and build strong, personal bonds with others? a. Self-awareness b. Relationship management c. Self-management d. Social awareness
relationship management
Job ___ is defined by the various feelings and beliefs that people have about their current jobs. a. attitudes b. commitment c. satisfaction d. engagement
satisfaction
The _____ prophecy occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.
self-fulfilling
When people tend to take more personal responsibility for success than for failure, it is called ___ a. Self-fulfilling prophecy b. fundamental attributional bias c. self-serving bias d. the halo effect
self-serving bias
component of emotional intelligence known as _____ consists of empathy and organizational intuition the ability to understand how your emotions and actions affect others within the organization. a. self-management b. relationship management c. social awareness e. self-awareness
social awareness
Role Overload
source of stress that occurs when others' expectations exceed one's ability
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. a. External Dimensions of diversity b. a Type A behavior pattern c. the Big Five personality dimensions d. elements of the Myers=Briggs Type Indicator
the Big Five Personality dimensions
Emily graduated with a degree in chemistry from college last year but hasn't been able to find a job in her academic field. She is currently working at a retail store so she can pay her bills. Emily is over-qualified for this job, which makes her an example of someone who is......... a. Stereotyped b. Underemployed c. Hitting the glass ceiling d. Finding a locus of control
underemployed
Depicting older workers as less involved in their work, less motivated, and having higher absenteeism than their younger counterparts in the workplace is a stereotype based on
Age
It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different regions, of different ages, and with a variety of job skills. Jan is concerned with having ____. a. Identification b. Personality c. Diversity d. Stereotypes
Diversity
They don't call Ed "Steady Eddy" for no reason. He is unfailingly calm, even under pressure or stress. It would appear that Ed has a high level of ____. a. Emotional stability b. Introversion c. Agreeableness d. Conscientiousness
Emotional stability
To better help employees cope with family and workplace demands, Suzette's employer has a comprehensive program that includes counseling on family matters, financial problems, drug and alcohol abuse. This is Best described as a _____ program. a. Affirmative action b. Employee assistance c. Diversity awareness d. Holistic wellness
Employee assistance
Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee ________ a. Engagement b. Sterotyping c. benchmarking d. Bias
Engagement
Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts. a. Discrimination b. Affirmative Action c. Superiority Complex d. Ethnocentrism
Ethnocentrism
Self- ____________ is the extent to which people like or dislike themselves.
esteem
Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) __________ locus of control.
external
Paulina believed that the new hires in her department were lazy for failing to make use of the company's expert software system, but the new hires had not been adequately trained to make use of the system. This is an example of ____. a. Learned helplessness b. fundamental attribution bias c. stereotyping d. self-serving bias
fundamental attribution bias
Simple irritants, such as misplacing your keys or a phone number are referred to as _____. a. hassles b. crisis c. hindrance stressors d. strong sterssors
hassles
Jolene doesn't believe that "luck happens." She firmly believes that you make your own luck in life by what you do and how you do it. Jolene has a(n) __________ locus of control.
internal
Distress
negative stress that can result in anxiety and illness
Hassles
Simple irritants, like misplacing things
Annamarie's new job is so stressful that she starts smoking again, even though she had quit smoking several months ago. This is a ____ symptom of stress a. Behavioral b. Organizational c. Physiological d. Psychological
Behavioral
Administrative changes that managers can make to reduce the stressors that lead to employee burnout are called ___. a. Leading b. Perks c. Buffers d. Stressors
Buffers
The extent to which an employee identifies an organization and is committed to its goals is known as organizational _____
Commitment
____ are types of behaviors that harm employees and the organization as a whole, such as absenteeism, tardiness, drug and alcohol abuse, sexual harassment, theft, and white-collar crime. a. Work performance b. Organizational commitment c. Organizational citizenship behaviors d. Counterproductive work behaviors
Counterproductive work behaviors
The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as ____. a. Emotional Stability b. Learned helplessness c. Openness to experience d. Emotional intelligence
Emotional Intelligence
The extent to which a person is relatively secure and unworried and how likely she or he is to experience negative emotions under pressure is known as ____. a. Self-efficacy b. Extroversion c. Emotional Stability d. Openness to experience
Emotional stability
T/F: Low levels of stress lead to optimal performance
False
Which of the following does the American with Disabilities Act not do? a. Guarantees an individual with a disability every job they apply for. b. Prohibits discrimination against the disabled c. Required organizations to reasonably accommodate an individual's disability.
Guarantees an individual with a disability every job they apply for.
As much as she loves her job at the advertising agency, Molly decided to pursue a career with another company. She realized that women were never promoted to top positions at the advertising agency-- all the executives were men and the office grapevine told her that would never change. Waht obstacle is Molly encountering? a. Learned helplessness b. Casual atribution c. Stereotyping d. glass ceiling
Glass ceiling
The debilitating lack of faith in your ability to control your environment is referred to as learned _____.
Helplessness
Stephanie is excited to start her new job. The company not only has great financial benefits but it also has a physical fitness center and a dietitian on staff in the cafeteria. These items represent components of a ___ wellness program. a. Holistic b. Casual c. Onboarding d. Turnover
Holistic
Marietta's work is suffering because not only is she going through a divorce but also her mother is very ill and needs 24-hour care. What type of job-related stress is Marietta experiencing? a. Group demands b. Individual task demands c. Organizational demands d. Nonwork demands
Nonwork demands
________ programs help employees integrate and transition to a new jobs by making them more familiar with corporate policies, procedures, culture and politics and clarifying work-role expectations and responsibilities.
Onboarding
Jake is a member of the United Auto Workers (UAW). According to the wheel of diversity, which dimension of diversity does this illustrate? a. Personality b. external c. Organizational d. Internal
Organizational
Which of the following are considered external dimensions of diversity? a. Parental Status b. Ethnicity C. marital status d. Educational background e. Physical ability f. Religion
Parental status Marital status Educational background Religion
____ is the process through which people select, organize, and interpret sensory information to give meaning and order to the world around them. a. Attribution b. Perception c. Personalization d. Sensation
Perception
The stable behavioral and psychological characteristics responsible for a person's identity are known as ____. a. Control b. Emotional Intelligence c. Diversity d. Personality
Personality
Eustress
Positive stress that can stimulate a person to better coping and adaptation
John was given a list of tasks to accomplish at work, but he can only remember the last item discussed with his manager. He is experiencing _____________ a. Casual attribution b. halo effect c. recency effect d. self-serving bias
Recency effect
A ____ is a socially determined expectation of how an individual should behave in a specific position (i.e, a set of behaviors that people expect of occupants of a position)
Role
Even though she had never instructed anyone on how to use the new software, Milllicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent' belief represent? a. Emotional Stability b. Locus of control c. Self-esteem d. Self-efficacy
Self-efficacy
The belief in one's ability to complete a task is called ____. a. Self efficacy b. Self-Esteem c. Locus of control d. Self-monitoring
Self-efficacy
Jeanine's motto is "Check your bad mood at the office door." Even if she's tired or upset, she makes an effort every day to control her emotions in the workplace. This is an example of which component of emotional intelligence a. Relationship mangement b. Self-awareness c. Social Awareness d. Self-management
Self-management
When Marcus failed the first quiz in his management course, he blamed it on a poorly written test. When he scored an A on the next quiz, he attributed it to his hard work. This is an example of ____. a. An external locus of control b. Self-serving bias c. Fundamental bias d. A proactive personality
Self-serving bias
When women are viewed as moody, emotional, and catty, whereas men are seen as strong and powerful, it is an illustration of ____. a. Sex-role stereotypes b. Race stereotypes c. Gender inequity d. Selective perception
Sex-role stereotypes
Strong Stressors
Situations that can dramatically strain a person's ability to adapt
Role conflict
Source of stress that occurs when one feels torn by different expectations of important people in one's life
Role ambiguity
Source of stress that occurs when others' expectations are unknown or unclear
The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.
Stereotyping
Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing __________. a. Groupthink b. fear c. the halo effect d. stress
Stress
Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blonde hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as __________. a. a self-fulfilling prophecy b. the halo effect c. casual attribution d. learned helplessness
The halo effect
Crisis
Sudden occasions of overwhelming terror
According to Peter Drucker, which of the following accurately describes the current age-related trend in the U.S. workforce? a. it is predicted that within the next 10 years, the u.s. labor force will contain no one over the age of 55 b. In all other developed countries outside the U.s., the proportion of younger people is rapidly growing. c. The U.S. is the only developed economy to have enough young people available for the workforce. d. The median age of an American worker is predicted to drop w/i the next ten years.
The U.S. is the only developed economy to have enough young people available for the workforce.
Relationship Management
The ability to communicate clearly, disarm conflicts and build strong personal bonds.
Self-management
The ability to control your emotions and act with honesty and integrity
Social awareness
The ability to show others that you care and your understanding of how your emotions and actions affect others
Which of the following is true of racial and ethnic populations in American business? a. Minorities tend to earn more than whites b. African American managers have less racism related stress than whites. c. Minorities tend to have a lower median household income than whites d. African-americans perform worse than whites at similar jobs e. Illegal immigrants make up 1 in 20 workers
c.
Which of the following are characteristics of a Type A behavior pattern? a. Patient b. Competitive c. Hurried d. Deadline-focused
competitive, hurried, deadline-focused
Rob's employee has been coming back from lunch drunk and performed poorly as a result. This employee is displaying a __________ work behavior. a. Learned helplessness b. Causal c. Counterproductive d. Stereotyped
counterproductive
Which of the following is an example of an organizational demand that creates job-related stress? a. Sarah is frustrated because she discovered that some of her coworkers dislike her. b. During the holidays, Katie feels overwhelmed with her job at the children's toy shop c. Jackson works 40 hours a week and also cares for his again father d. Josh comes home from work each night complaining about the lack of lighting and ventilation in the plant
d
Which of the following are trends in the U.S. that show that American businesses need to do better with members of racial and ethnic populations? a. Many people of color have hit the glass ceiling. b. Minorities tend to earn less than whites c. Chances of success are reduced by perceived discrimination d. Minorities earn more than whites
a, b, c
Which of the following are common ways that employees express burnout? a. Missed deadlines b. SHowing indifference to performance c. Increased productivity d. Taking longer lunch breaks
a, b, d
Which of the following are included in the internal dimensions of diversity? a. Age b. Ethnicity c. Religion d. Geographic location e. Race
a, b, e
Self- awareness
ability to read your own emotions and gauge your moods accurately, (so you know how you're affecting others)
The activity of inferring causes for observed behavior is known as casual ______.
attribution
Self - ____ is the ability to read your own emotions and accurately assess your moods so that you know how you are affecting others.
awareness
Which actions should managers take when employees exhibit low self-efficacy? a. Reassign employees with low self-esteem to boring, tedious jobs b. Nurture self efficacy by giving constructive pointers and positive feedback c. Reward small successes d. Assign people with low efficacy to jobs that are boring and tedious
b, c
Which of the following would be characterized as organizational dimensions of diversity? a. Work experience, b. management Status c. Work location d. Union affiliation e. Income
b,c,d
Which statements are true about alcoholism: a. it occurs only in men b. Involves drinking occasionally c. it's potentially fatal d. happens only to low-income adults only e. becomes progressively worse f. it's chronic
c, e, f