Chp 2 - OPSM

Which of the following statements is true about a company's 'core competencies'? 1) Core competencies must be aligned with an organization's strategies 2) It is generally sufficient to match a competitor's core competencies 3) Core competencies are what a company is founded on an cannot be changed

1) Core competencies must be aligned with an organization's strategies

Which of the following statements is/are true? 1) Efficiency is a narrower concept than productivity 2) Productivity may include the efficient use of a variety of resources 3) Productivity focuses on making the best use out of a fixed set of resources

1) Efficiency is a narrower concept than productivity 2) Productivity may include the efficient use of a variety of resources

Which of the following statements is true? 1) Operation stagey is used to guide the operations function. 2) Operations strategy is broad in scope, affecting all aspects of an organization.

1) Operation stagey is used to guide the operations function.

Which of the following is / are true? 1) Operations strategy and financial strategy must be aligned. 2) Operations strategy is synonymous with organizational strategy 3) Operations strategy and organization strategy must be aligned. 4) Operational tactics directly implement organizational goals

1) Operations strategy and financial strategy must be aligned. 3) Operations strategy and organization strategy must be aligned.

Which of the following statements is NOT true? 1) Operations strategy deals with things like financing, costing, and product development 2) Operations strategy deals with things like product quality, costs, and scheduling

1) Operations strategy deals with things like financing, costing, and product development

Which of the following statements is/are true? 1) Order qualifiers are minimum standards expected by customers 2) Characteristics may be order qualifies or order winners at different points in time 3) Order qualifies are also order winners for an organization in its market

1) Order qualifiers are minimum standards expected by customers 2) Characteristics may be order qualifies or order winners at different points in time

Which of the following statements is/are true? 1) Order winners are characteristics that make products/services more appealing than those of the competition 2) In the future current order qualifies may become order winners or vice versa 3) Product quality and price are always order winners for an organization in its market

1) Order winners are characteristics that make products/services more appealing than those of the competition 2) In the future current order qualifies may become order winners or vice versa

Which of the following statements about productivity measures is true? 1) Partial productivity measures are most useful for operations 2) A company may use a variety of different productivity measures 3) The smaller the productivity measure the better because fewer resources are being used 4) Multifactor measures are the sum of the corresponding partial measures

1) Partial productivity measures are most useful for operations 2) A company may use a variety of different productivity measures

Which of the following are places companies have achieved reduction in the time required to complete activities? 1) Processing time 2) Promotion time 3) Planning time 4) Delivery time

1) Processing time 3) Planning time 4) Delivery time

Which of the following statements is/are true? 1) Productivity is often expressed as a ratio of outputs to inputs 2) Productivity measures the effective use of resources 3) Productivity is often expressed as a ratio of inputs to outputs

1) Productivity is often expressed as a ratio of outputs to inputs 2) Productivity measures the effective use of resource

What are the impacts of a strategy to offer a wide variety of products or services, or to perform customized work? 1) Substantial supply chain variations 2) Ease in achieving a smooth flow of goods and services throughout the supply chain 3) The matching of supply to demand is more difficult 4) Reduces the ability to compete on price

1) Substantial supply chain variations 3) The matching of supply to demand is more difficult 4) Reduces the ability to compete on price

Which is the narrower concept? 1) Productivity 2) Efficiency

2) Efficiency

Which of the following are possible steps a company can take to continuously improve productivity? 1) Punish workers that do not meet standards 2) Measure productivity of all operations 3) Set reasonable improvement goals 4) Take a systems view point to ensure changes impact the system as a whole

2) Measure productivity of all operations 3) Set reasonable improvement goals 4) Take a systems view point to ensure changes impact the system as a whole

Which of the following statements about service productivity is/are true? 1) Government statistics tend to include measures of service productivity 2) Process yield can be used to measure service productivity in certain situations 3) Service productivity is often more difficult to measure than manufacturing productivity 4) Service productivity tends to be unaffected by external factors

2) Process yield can be used to measure service productivity in certain situations 3) Service productivity is often more difficult to measure than manufacturing productivity

Which of the following statements is ALWAYS true? 1) Quality-based strategies attempt to reduce costs while increasing quality 2) Quality-based strategies focus on improving quality 3) Quality-based strategies focus on reducing the time needed to conduct the various activities in a process

2) Quality-based strategies focus on improving quality

Which of the following states is ALWAYS true? 1) Quality-based strategies attempt to improve the quality of a product while reducing the time to market. 2) Quality-based strategies have a variety of possible motivators 3) Quality-based strategies focus on keeping up with the competition.

2) Quality-based strategies have a variety of possible motivators

Which of the following statements about 'productivity measures' is/are true? 1) They are always an easy and effective way to evaluate employees 2) They can be used to evaluate a company's competitiveness 3) They are important to government leads as high levels of productivity tends to lead lower standards of living 4) They can be used to track performance over time

2) They can be used to evaluate a company's competitiveness 4) They can be used to track performance over time

Which of the following statements about productivity measures is true? 1) Multifactor measures do not provide an overall view of the state of a nation's economy 2) They can be used to identify areas for improvement 3) They can be used to evaluate an entire industry's performance

2) They can be used to identify areas for improvement 3) They can be used to evaluate an entire industry's performance

Which of the following are factors that always decrease productivity? 1) Standardizing 2) Use of the internet 3) High labor turnover 4) Viruses

3) High labor turnover 4) Viruses

True or False: Organizational strategy does NOT need to take into account operational strategy.

False

When organization use a low-cost, high-volume strategy, what is the impact on variety of products offered to the customer?

It is lowered

2 factors that tend to have universal strategic operations importance. What are they?

Time and Quality

Time-based strategies focus on ____________ the time to accomplish activities.

decreasing

Quality- based Strategy

focus on maintaining or improving the quality of an organization's products or services. Quality is generally a factor in both attracting and retaining customers. These types of strategies may be motivated by a variety of factors. They may reflect an effort to overcome an image of poor quality, a desire to catch up with the competition, a desire to maintain an existing image of high quality, or some combination of these and other factors.

Time-Based Strategy

focus on reducing the time required to accomplish various activities (e.g., develop new products or services and market them, respond to a change in customer demand, or deliver a product or perform a service). By doing so, organizations seek to improve service to the customer and to gain a competitive advantage over rivals who take more time to accomplish the same tasks.

Productivity

is an index that measures output (goods and services) relative to the input (labor, materials, energy, and other resources) used to produce it.

Operations Strategy

is narrower in scope, dealing primarily with the operations aspect of the organization. Operations strategy relates to products, processes, methods, operating resources, quality, costs, lead times, and scheduling.

Organization strategy has a major impact on

operations and supply chain management strategies.