chp 8 mgmt

When a manager is evaluated by his or her superiors, peers, and subordinates, this is known as

360-degree feedback.

The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?

40

Brad's financial advising firm uses an intelligence test to screen prospective employees. The test has an adverse impact on minority applicants because the pass rate for the minority group is less than about

80 percent of the pass rate for majority group members

diversity

A characteristic of a group or organization whose members differ from one another along one or more important dimensions, such as age, gender, or ethnicity

performance appraisal

A formal assessment of how well an employee is doing his or her job

Employee Retirement Income Security Act of 1974 (ERISA)

A law that sets standards for pension plan management and provides federal insurance if pension funds go bankrupt

360-degree feedback

A performance appraisal system in which managers are evaluated by everyone around them—their boss, their peers, and their subordinates

Behaviorally Anchored Rating Scale (BARS)

A sophisticated rating method in which supervisors construct a rating scale associated with behavioral anchors

job analysis

A systematized procedure for collecting and recording information about jobs within an organization

Civil Rights Act of 1991

Amends the original Civil Rights Act, making it easier to bring discrimination lawsuits while also limiting punitive damages

Irene has asthma. She needs an air purification unit under her desk to clean the air. The ____ requires her employer to provide the unit for her.

Americans with Disabilities Act

Which of the following would probably have the highest content validity?

An assessment center

job evaluation

An attempt to assess the worth of each job relative to other jobs

Which of the following is the first step in human resource planning?

Assessing external and internal trends

Equal Employment Opportunity Commission

Charged with enforcing Title VII of the Civil Rights Act of 1964

Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?

Collective bargaining

internal recruiting

Considering current employees as applicants for higher-level jobs in the organization

employee information system (skills inventory)

Contains information on each employee's education, skills, experience, and career aspirations; usually computerized

validation

Determining the extent to which a selection device is really predictive of future job performance

Occupational Safety and Health Act of 1970 (OSHA)

Directly mandates the provision of safe working conditions

National Labor Relations Board (NLRB)

Established by the Wagner Act to enforce its provisions

Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift.

Fair Labor Standards Act

Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies?

Family and Medical Leave Act of 1993

Americans with Disabilities Act

Forbids discrimination against people with disabilities

Title VII of the Civil Rights Act of 1964

Forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship

external recruiting

Getting people from outside the organization to apply for jobs

Given the environment in which organizations must function today, which of the following statements about human resource management (HRM) is FALSE?

HRM should be left to line managers because they know their people best.

affirmative action

Intentionally seeking and hiring qualified or qualifiable employees from racial, sexual, and ethnic groups that are underrepresented in the organization

replacement chart

Lists each important managerial position in the organization, who occupies it, how long he or she will probably remain in the position, and who is or will be a qualified replacement

Age Discrimination in Employment Act

Outlaws discrimination against people older than forty years; passed in 1967, amended in 1978 and 1986

National Labor Relations Act

Passed in 1935 to set up procedures for employees to vote on whether to have a union; also known as the Wagner Act

Labor-Management Relations Act

Passed in 1947 to limit union power; also known as the Taft-Hartley Act

Which of the following practices indicates an organization that does NOT value diversity?

Policies and procedures follow the letter of the EEO law.

realistic job preview (RJP)

Provides the applicant with a real picture of what it would be like to perform the job that the organization is trying to fill

human capital

Reflects the organization's investment in attracting, retaining, and motivating an effective workforce

Family and Medical Leave Act of 1993

Requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies

Equal Pay Act of 1963

Requires that men and women be paid the same amount for doing the same job

Which of the following is NOT a strategy for managing diversity?

Selective recruitment

Fair Labor Standards Act

Sets a minimum wage and requires overtime pay for work in excess of 40 hours per week; passed in 1938 and amended frequently since then

development

Teaching managers and professionals the skills needed for both present and future jobs

training

Teaching operational or technical employees how to do the job for which they were hired

In a meeting with her managers, Mariah says, "I really believe this is a bad decision, but I have been asked by my boss to increase the diversity of this division." Which of the following is Mariah apparently failing to consider?

That diversity can provide competitive advantage

compensation

The financial remuneration given by the organization to its employees in exchange for their work

grievance procedure

The means by which a labor contract is enforced

collective bargaining

The process of agreeing on a satisfactory labor contract between management and a union

recruiting

The process of attracting individuals to apply for jobs that are open

labor relations

The process of dealing with employees who are represented by a union

human resource management (HRM)

The set of organizational activities directed at attracting, developing, and maintaining an effective workforce

benefits

Things of value other than compensation that an organization provides to its workers

Which of the following federal laws did NOT have an impact on human resource management?

Trademark Law Revision Act of 1988

diversity and multicultural training

Training that is specifically designed to better enable members of an organization to function in a diverse and multicultural workforce

adverse impact

When minority group members meet or pass a selection standard at a rate less than 80 percent of the pass rate of majority group members

knowledge workers

Workers whose contributions to an organization are based on what they know

Tyrell's work group consists of seven male employees and five females. Is Tyrell's group diverse along the gender dimension?

YES

An organization that refuses to hire men as administrative assistants, is an example of

a direct form of discrimination.

When you call an organization and the message says "your phone call may be recorded for training purposes" that organization is using

a judgmental method of performance appraisal.

At a major hotel, the wages for a doorman are less than the wages for housekeeping, but the doorman also gets tips. This is an example of

a wage-structure decision.

Evan, a nurse at a large hospital, observes that his female coworkers frequently make jokes that are insulting to men. Which of the following would be reasonable approaches to dealing with this behavior?

a. A change in organization culture b. An organizational policy against gender-related jokes c. Evan communicating his discomfort with these jokes d. Intervention from a manager who has had diversity training ALL OF THESE

Which of the following is an important dimension for assessing diversity?

a. Age b. Gender c. Religion d. Ethnicity ALL OF THESE

A job application bank should not contain any questions about

a. gender b. religion. c. national origin. d. ethnicity. ALL OF THESE

The key to individuals managing diversity is

a. understanding. b. empathy. c. tolerance. d. communication. ALL OF THESE

A cafeteria benefits plan consists of

allowing employees to choose among a set of optional benefits

The Ann Arbor Police Department has all its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests, interviews, and simulated work experiences. This is an example of

an assessment center

If an organization uses an employment test that Asians pass at a higher rate than Caucasians, this is an example of

an indirect form of discrimination.

A law firm evaluates its attorneys using an efficiency rating calculated by dividing total billable hours worked by total possible billable hours. This is an example of

an objective measure of performance appraisal.

Which of the following is a good reason to evaluate the performance of employees on a regular basis?

b. To assess the impact of training programs c. To assist decisions about pay raises d. To provide feedback to employees to help them to plan their careers ALL OF THESE

As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing

benefits

The most appropriate training technique for Pepsi Cola to teach its employees to make ethical decisions would be

case discussion groups

In human resource management terminology, the incentive pay an employee receives is referred to as

compensation

Sara is an assistant manager at a restaurant, which is part of a large, national chain. She was recently sent to a one-month educational course to help her get the skills she needs for promotion to Manager. Sara's employer was providing her with

development

The means by which a labor agreement is enforced is the

grievance procedure

Those activities directed at attracting, developing, and maintaining an effective workforce are called

human resource management.

hen human resource managers determine how much each worker in a particular wage grade will be paid, they are making a(n) ____ decision.

individual wage

An organization is considered diverse when

its members differ from each other.

A title, such as vice president, would be found in the

job description.

The process of determining the relative value of jobs within the organization is known as

job evaluation

All of the following are steps in human resource planning EXCEPT

job evaluation.

You are reading a document that says that job incumbents must be at least twenty-one years of age, a citizen of the United States, and have at least two years of college training. What are you reading?

job specification

The executive in charge of R&D at a major US company was offered a position with a new company. When the US company learned this, they offered a large increase in compensation and a bonus to be paid after two more years of work. This executive was a

knowledge worker

GE requires managers to identify the bottom 10% of their employees. This is an effort to limit evaluation

leniency error.

Internet hits, total sales, and budget accuracy are all examples of

objective performance appraisal criteria

Leslie's team of hotel housekeepers needs to learn the physical skill of correctly putting sheets on beds. Leslie should use which of the following training methods?

on-the-job training

Forecasting personnel needs and availability, and setting up programs to match the two, are the specific parts of human resource

planning

Job descriptions include all of the following information EXCEPT the

qualifications required of the job incumbent.

George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the

replacement chart

hristine works 50-60 hours a week and gets paid $60,000 a year. She earns a(n)

salary

Natalie is responsible for recruiting military veterans to her company. She wants to know all the people in her company who have served their country. She should look at the

skills inventory

Executives who retire and then work as consultants are part of the ____ workforce.

temporary

Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for ____ some organizations value the ability to make a relatively short-term commitment by hiring them.

temporary workers

Andy, a labor organizer, finds that 75 percent of bargaining unit members have signed authorization cards. This means that

the National Labor Relations Board will hold an election.

During the term of a labor contract, disputes are resolved by

the union members, who vote on the issue.

All of the following are exempt from the overtime provisions of the Fair Labor Standards Act except

union workers on an automobile assembly line.

Costco has a reputation for paying higher than the prevailing wages in its industry. This is an example of a(n) ____ decision by its management.

wage- level

The major difference between wages and salary is

wages are based on hours worked while salary is based on contribution to the firm.