cis

Which data types are typically found in the accounting department?

Transactional data, purchasing data, payroll data, tax data.

What is a makerspace?

A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What is management information systems?

A general name for the business function and academic discipline covering the application of people technologies, and procedures—collectively called information systems—to solve business problems.

What is Machine-to-machine (M2M)?

A series of devices that connect directly to other devices.

Which of the following is an extended ERP component?

ALL

What performs all arithmetic operations (for example, addition and subtraction) and all logic operations?

ALU

The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?

All

Which of the following describes an ERP system?

All

Which of the following is one of the business areas of supply chain management?

All

Which of the following questions can logistics help a company answer?

All

Which of the following is an organizational result from an effective and efficient supply chain management system?

All of these.

Which of the following would not be found in a digital dashboard for a manufacturing team?

An Excel spreadsheet with cost analysis data.

What is the continuous process improvement model?

An attempt to understand and measure the current process and make performance improvements accordingly

Which of the following is a not a type of organizational information system?

Analysis processing system

What encompasses all organizational information with the primary purpose of supporting the performance of managerial analysis or semistructured decisions?

Analytical information

What does business process reengineering involve?

Analyzing and redesigning workflow within and between enterprises.

What represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes?

As-Is process model

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Business intelligence

What is a standardized set of activities that accomplishes a specific task, such as processing a customer's order?

Business process

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

Business process mapping (or modeling)

What is the analysis and redesign of workflow within and between enterprises?

Business process reengineering

What is a type of CPU that can recognize as many as 100 or more instructions, enough to carry out most computations directly?

CISC

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

CRM

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

CRM

Why is CRM one of the most valuable assets a company can acquire?

CRM has proven to increase customer loyalty and retention and an organization's profitability.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

CRM predicting technologies

Which of the following is considered part of the process in the systems thinking example of a TPS?

Calculate

What accesses organizational databases that track similar issues or questions and automatically generate the details to the representative who can then relay them to the customer?

Call scripting

Trina Hauger works for Johnson Electric as a corporate lawyer and part of her duties are to ensure the ethical and legal use of information within the company. Which of the following represents Trina's role at Johnson Electric?

Chief privacy officer (CPO)

Who is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses?

Chief security office (CSO)

Sara McGuire holds an executive position at Henry Commerce. She is a big-picture thinker, and makes sure the technology strategy at Henry Commerce serves its business strategy. She has a well-rounded knowledge of MIS and her primary responsibilities include the efficiency of Henry Commerce's MIS systems. Based on this description, what position does Sara hold?

Chief technology officer (CTO)

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Collaborative demand planning

What allows an organization to reduce the cost and time required during the design process of a product?

Collaborative engineering

A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the items below is not an example of a TPS?

Comfort Dental patient diagnosis system.

Which of the following is a customer-facing process?

Communicating with customers.

Which of the following is not a common approach to closing an MIS skills gap?

Competitive salary

Which of the following is not one of the five basic components of supply chain management?

Cost

According to Porter, companies that wish to dominate broad markets should operate using a ________ strategy.

Cost leadership with a low cost

Which of the following is a common marketing CRM metric?

Cost per interaction by marketing campaign.

CSF's and KPI's are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?

Critical success factors and key performance indicators.

What models information and provides assistance in evaluating and choosing among different courses of action?

DSS

What is key for business process support that spans functional areas and legacy systems?

Data integration

When evaluating the six-step decision making process, what occurs during the solution selection step?

Details of every solution possible including ideas that seem farfetched.

According to Fast Company magazine, chief automation officer is a new executive level we might see created over the next decade. Which of the following includes the roles and responsibilities of this officer?

Determines if a person or business process can be replaced by a robot or software.

Which of the following is considered a managerial decision or semistructured decision?

Determining the impact of last month's marketing campaign.

What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?

Digital Dashboard

Crash-Proof

Disk optimization software helps save information if a computer crashes.

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system. The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Distribution, manufacturing

Which of the following is not a current CRM trend?

Distributor relationship management

Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share?

Dividing the firm's sales by the total market sales for the entire industry.

What types of metrics measure customer satisfaction?

Effectiveness MIS metrics

What could a manager use to measure the success of an MIS project?

Effectiveness MIS metrics, efficiency MIS metrics.

What type of metrics measure throughput, transaction speed, and system availability?

Efficiency MIS metrics

What is slice-and-dice capability?

Enables the examination of information from different perspectives

What is drill-down capability?

Enables users to get details, and details of details, of information.

Which of the following includes the roles and responsibilities of the CSO?

Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.

Which of the following includes the roles and responsibilities of the CTO?

Ensuring the speed, accuracy, availability, and reliability of the MIS.

What is the business-to-business (B2B) online purchase and sale of supplies and services?

Eprocurement

What are the primary features of ebusiness components?

Eprocurement and elogistics

What is a SWOT analysis?

Evaluation of an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies.

Accounting deals with the strategic financial issues associated with increasing the value of the business while observing applicable laws and social responsibilities.

False

Buyer power is included as one of Porter's three generic strategies.

False

Disk optimization software helps save information if a computer crashes.

False

Broad differentiation, broad cost leadership, and _________ create the three generic strategies identified by Porter.

Focused strategy

Which of the following is not a broad function of a CIO?

Follower

What are the primary business benefits of an ERP system?

Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.

What type of structured data includes input data, click-stream data, or gaming data?

Human-generated

What is materials management?

Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

What is enterprise resource planning (ERP)?

Integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

Which of the following is a special-purpose knowledge based information system that accomplishes specific tasks on behalf of its users?

Intelligent agent

How does the text recommend that a company operate if it wants to be successful in the information age?

Interdependently between departments.

What is the rate at which the net present value of an investment equals zero?

Internal rate of return (IRR)

Which data types are typically found in the finance department?

Investment data, monetary data, reporting data.

When evaluating the value chain, all of the following are included in the primary value activities except _________.

MIS development

According to Fast Company magazine, chief intellectual property officer is a new executive level we might see created over the next decade. Which of the following includes the roles and responsibilities of this officer?

Manage and defend intellectual property, copyrights, and patents.

What involves analyzing business operations for internal decision making and does not have to follow any rules issued by standard-setting bodies such as GAAP?

Managerial accounting

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.

Managers who must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

Managers need to analyze large amounts of information.

Which of the following is not one of the three key steps involved in business process improvement?

Monitor the performance of key individuals.

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

Narrow market, high cost.

What is a category of AI that attempts to emulate the way the human brain works?

Neural network

After performing a Porter's Five Forces analysis, John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product because all five forces are strong and this would be a highly risky business strategy.

What is the manipulation of information to create business intelligence in support of strategic decision making?

OLAP

What captures transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect the new information?

OLTP

What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?

Online analytical processing (OLAP)

Which of the following is considered the process in the systems thinking example of a DSS?

Optimization

Which of the following is an incorrect enterprise view of information technology?

Processing is OLTP for executives and OLAP for analysts

What is the purchasing of goods and services to meet the needs of the supply chain?

Procurement

Which of the following represents procurement as part of the support value activities in a value chain analysis?

Purchases inputs such as raw materials, resources, equipment, and supplies.

Which of the below represents an internal KPI that indicates the earning power of a project?

Return on investment

What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time?

SCM metrics

What applies technology to the activities in the order life cycle from inquiry to sale?

Selling chain management

What is knowledge?

Skills, experience, and expertise, coupled with information and intelligence, that create a person's intellectual resources.

What is a person or group that has an interest or concern in an organization?

Stakeholder

What tracks and communicates changes in the shareholder's earnings?

Statement of owner's equity

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

T

A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

T

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. BPR relies on a different school of thought than continuous process improvement. In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

T

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

T

What is the basic business system that serves the operational level and assists in making structured decisions?

TPS

What evaluates industry attractiveness?

The Five Forces Model

What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action?

The balanced scorecard

What is predictive analytics?

The extraction of information from data used to predict future trends and identify behavioral patterns.

What is supply chain management (SCM)?

The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.

When evaluating the six-step decision making process, what occurs during the solution implementation step?

The process will begin again if the decisions made were incorrect.

Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?

The six-step decision making process.

Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?

The three generic strategies.

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

They are all complex adaptive systems and thus share some characteristics.

Which strategy below helps an organization choose its business focus?

Three Generic Strategies

Which of the following explains why a company would implement a BPR strategy?

To create value for the customer

What is a form of a stationary mouse on which the movement of a finger causes the pointer on the screen to move?

Touch Pad

What are the three primary types of management information systems available to support decision making across the company levels?

Transaction processing systems, decision support systems, executive information systems.

A hard drive is a secondary storage medium that uses several rigid disks coated with a magnetically sensitive material and housed together with the recording heads in a hermetically sealed mechanism.

True

Analytics is the science of fact-based decision making.

True

Primary storage is the computer's main memory, which consists of the random access memory (RAM), cache memory, and read-only memory (ROM) that is directly accessible to the CPU.

True

The marketing department supports sales by planning, pricing, and promoting goods or services.

True

Volatility refers to a device's ability to function with or without power. RAM is volatile, meaning it must have constant power to function; its contents are lost when the computer's electric supply fails.

True

Which business tool assists in analyzing business strategy?

Value Chain Analysis

Which question below represents a CRM reporting technology example?

What is the total revenue by customer?

What is the DSS analysis that checks the impact of a change in a variable or assumption on the model?

What-if analysis

Which activities belong in the accounting department?

Which activities belong in the accounting department?

What is the key word in ERP?

enterprise

Up-selling is selling additional products or services to an existing customer.

f

uP-SELLING

iNCREASING VALUE OF SALE

What is consolidation?

involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information

A virtual workplace

is a work environment that is not located in any one physical space.