CIS 310 - FINAL

What are advantages of Business Process Management systems?

Build in reporting, Enforce best practices, Enforce consistency

Which of the following is NOT a substitute product for a car?

A hybrid vehicle

What is ISO 9000?

A certification for quality business process management.

What is a competitive advantage?

A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors

What is true about business processes?

Make a simple list of each step in the process

Which of the below is not one of Porter's Five Forces?

Manager power

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product because all five forces are strong and this would be a highly risky business strategy

Which of the below represents knowledge?

Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources

This person aligns the plans and operations of the information systems with the strategic goals of the organization?

CIO

Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of?

Competitive advantage, Competitive intelligence, First-mover advantage

All of the following are common tools used in industry to analyze and develop competitive advantages, except:

Competitive analysis model

According to Michael Porter, what is the definition of competitive advantage.

Creating and sustaining superior performance

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces model. Which of the following represents buyer power in the soft drink industry?

Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store

Which describes the role of a systems analyst?

translate the system requirements into an information system design, work with people, teams and departments to determine what the business requirements are, and document business processes

A business strategy achieves a specific set of goals which include __________.

Attracting new customers, developing new products or services.

Why does Nicholas Carr claim IT Doesn t Matter?

Because information technology is so readily available and the software used so easily copied, businesses cannot hope to implement these tools to provide any sort of competitive advantage.

Specifically, a strategic information system is one that attempts to do what?

Deliver a product or service at lower cost, Deliver a differentiated product or service, Enable innovation

Which of the following is a semi-structured decision?

Diagnosing a medical condition

What is one of the criticisms of ERP systems?

ERP systems are inflexible

What is the productivity paradox?

Even though we ve added information technology to business, it has not improved productivity. Yet, we cannot think of operating a business without technology.

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin beings a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

Increasing buyer power

Which of the below represents business intelligence?

Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making

Why do students need to study information technology?

Information technology is everywhere in business, Information technology is frequently discussed in business, Information technology is frequently used in organizations

What does Electronic Data Interchange (EDI) do?

Integrates the supply chain technologically, so that business partners share documents and information regarding production.

What does a document management system (DMS) control:

It helps to standardize business processes in a firm, It has best-practices in process management build into it, Having a centralized database helps eliminate the need for data entry and reduces errors

Describe the job of a project manager.

Lead the project, keeping it on time and within budget, report to upper management and the project team/ communicate constantly, work with stakeholders to solve their IT problems

Which of the following is NOT a secondary activity on the value chain?

Marketing and Sales

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy?

Narrow market, high cost.

How can a company reduce the threat of substitute products or services?

Offer additional value through wider product distribution

What are the steps in the SDLC methodology?

Preliminary Analysis, Systems Analysis, Systems Design, Programming, Test, Implementation, Maintenance

Some industries' competition is much more intense than others. Retail grocery stores such as Ralphs, Vons, and Albertson's in the United States experience fierce competition and offer similar marketing campaigns to compete. What is this an example of in terms of Porter's Five Forces?

Rivalry among existing competitors

What are some emerging roles in IT?

Social media specialist, data/business intelligence analyst, cloud computing specialist

Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?

Supplier cost differentiation.

Shawn McGill is on the executive board for ABC pharmaceuticals. The company produces the number one selling cancer fighting drug on the market. Due to its incredible success ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill. Which force is ABC pharmaceutical using to increase its drug price?

Supplier power

What components make up the quality triangle?

time, cost, and quality

What are costs that make customers reluctant to switch to another product or service?

Switching costs

Which of the following is NOT a primary activity on the value chain?

Technology development

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

The Value Chain analysis.

Which of the following represents a reason why competitive advantages are typically temporary?

The competitor will hire away your key employees, The competitor quickly seeks ways to duplicate your business operations, The competitor will purchase new technology

Which of the following is included in Porter's Five Forces Model?

The power of competitors

According to our author(s) what is the simplest way to document a process?

Versions, Approval and Communications

What is responsive design?

a web design framework in which Web sites change size to fit the device of the user

What are the advantages of Agile methodology?

a working version of the software is available at the end of each iteration, a lot of emphasis is placed on quality over paperwork, stakeholders get to see the product at the end of each iteration

Flattened organization?

an organization that has removed one or more layers of management, creating better communication and faster business processes

What are Web services?

applications and components that are already built, the components can be used in development of other applications to speed up development time, an example of a Web service is google maps API

Which of the following jobs can be an administrative support function for a company?

computer operator, help desk administrator, database administrator

What is the implementation methodology in which the old system is stopped and the new system is implemented?

direct cutover

What is meant by matrix organization?

employees have two managers: a functional and a project manager

In general, the Internet has __________________ bargaining power of customers.

increased

On the curve of technology adoption, who are the users that are first to adopt a new technology?

innovators

What are some advantages of purchasing software instead of building it in-house?

it is available more quickly than building it yourself

What is the implementation methodology in which smaller portions of functionality of a system are implemented one at a time?

phased implementation

What does off-the-shelf mean regarding information systems?

purchasing a system that has already been built

What are the four phases of RAD software development?

requirements planning, user design, construction and cutover

What makes RAD different from SDLC?

the emphasis in RAD is to involve the users heavily in design and get a working system rapidly, then modify it