CISCO ITE CHPT 6

If a quick procedure corrects the problem, what is the next action to take?

You can jump to verifying the full system functionality.

What is a complication if an application is not uninstalled properly?

You might be leaving files on the Hard drive and unnecessary settings in the registry

How do virtual machines connect to the internet?

a virtual network adapter.

What does the Task Manager enable the user to view and perform?

allows you to view all applications that are running and to close any application.

What is a Power Plan in Windows?

collection of hardware and system settings that manage the power usage of the computer.

What does GUI stand for?

graphical user interface

In the display settings, which setting produces the best picture?

native resolution

What are the two types of questions that a technician can ask of a user?

open ended or closed ended questions (Ex: What problems are you having? and what updates have you performed lately?)

What is a quick way to also customize the desktop?

right-click anywhere on the desktop and choose Personalize.

What is the function of the Windows Firewall?

security policy by selectively permitting and denying data traffic to a computer.

What is ReadyBoost?

to enhance performance in Windows (enables Windows to treat an external flash device, such as a USB drive, as hard drive cache.)

Is it possible to communicate through a firewall?

yes

What is the difference between Type 1 and Type 2 hypervisors?

A Type 1 hypervisor runs directly on the hardware of a host and manages the allocation of system resources to guest operating systems. A Type 2 hypervisor is hosted by an OS.

Where does the term Firewall come from?

A firewall gets its name from a brick and mortar firewall designed to prevent fire from spreading from one part of a building to another.

What are virtual machines sometimes called?

A guest.

What is Windows XP Mode?

A program available for Windows 7 Professional, Enterprise, and Ultimate. Windows XP Mode uses virtualization technology to allow users to run Windows XP programs in Windows 7.

What is a service?

A service is a type of application that runs in the background to achieve a specific goal, or to wait for a request.

How can a technician ensure that antivirus scanners and spyware removal tools automatically run at computer startup?

Add the program to the Startup folder of the Start Menu.

What is the default theme of Windows 7 and Vista called?

Aero

What is the function of the hypervisor?

Allocate resources including CPU, RAM, and hard drive to each virtual machine as needed.

What is the benefit of a Homegoup?

Allows two or more computers running Windows 7 or newer on your network to share printers, media files and document libraries

What does the Power Options utility in Windows enable the user to do?

Allows you to change the power consumption of certain devices or the entire computer

What is the purpose of the Component Services?

Allows you to make manual changes to a program so that it works better, or in a different way

What is a definition of troubleshooting?

Analyze the problem and determine the cause of the error to repair the computer.

What times of the day or week are better for scheduling maintenance tasks?

At night, early in the morning, or over the weekend.

When should a technician create a restore point?

Before making any changes to a system.

How does a user access Internet Options?

By opening the Internet Options in the control panel

What occurs when a process is ended using the Task Manager?

Causes the program to end immediately without saving any information

What are four utilities that can be managed from the Action Center?

Change Action Center settings. Change User Account Control settings. View archived messages. View performance information.

What does CLI stand for?

Command line interface

What is one good reason that companies chose to use client side virtualization?

Companies stay competitive by cutting costs and allocating resources wisely, client-side virtualization enables them to achieve those goals.

Where are the Windows centralized settings located for many features that control the behavior and appearance of the computer?

Control Panel

What are the benefits of a preventive maintenance plan?

Decreased downtime, Improved performance, Improved reliability , and Decreased repair costs.

What should preventive maintenance plans include?

Detailed information about the maintenance of all computers and network equipment.

What are some common tasks that can be automated using the Task Scheduler?

Disk cleanup, Backup, Disk defragmenter, Restore point, and Starting other applications

What is the final step in the troubleshooting process?

Document your findings, actions, and outcomes.

What are the four default libraries available to each user when Windows 7 is installed?

Documents, Music, Pictures, Videos

What three components of a computer should be periodically updated?

Drivers, the operating system, firmware

Why should caution be used when ending processes?

Ending a process might prevent the system from running correctly

What is the benefit of using the Folder Options utility to manage the directory and folder settings?

Ensures proper access to files requires managing the directory and folder settings

What should preventive maintenance plans prioritize?

Equipment that would affect the organization the most if it goes down.

What are Run Line Utilities used for?

For system diagnostics and modifications.

What two Windows tools can be used to schedule tasks?

GUI based Windows Task Scheduler or the CLI at command.

How is disk defragmentation useful for preventative maintenance?

Gathers the non contiguous data into one place, making the OS run faster.

What are the tabs available in Internet Options?

General, Security, Privacy, Content, Connections, Programs, and Advanced

What three tabs are available in the Folder Options utility?

General, View, and Search

What five maintenance tasks should be included in a plan?

Hard drive backup , Hard drive DE fragmentation , Updates to the OS and applications , Updates to antivirus and other protective software , and Hard drive error checking

What are some common causes of OS problems?

Hard drive failure, incorrect settings in BIOS, malware infection, and driver update failure.

OS problems are attributable to three sources, what are they?

Hardware, application, or configuration issues

What must be the network location to use Homegroup?

Home

What should determine how often data should be backed up?

How the computer system is used, as well as organizational requirements, determines how often the data must be backed up and the type of backup to perform.

What is a reason that a computer should be restored to a previous point?

If a computer crashes or an update causes problems

What occurs if the Disk Error-Checking tool detects physical errors on the surface of the disk?

If errors are detected, the tool repairs them

After the command window opens, you can enter commands to perform specific tasks. The figure describes the most common commands, how to use them, and what they do.

If you are denied the use of one of these commands, you may need to access the CLI as Administrator. To access the CLI as an administrator in Windows, search for command. Next, right-click Command Prompt> click Run as administrator> click Yes. You will need to provide the administrator password to complete the command.

Describe three new features have been added to the Taskbar in Windows 7 and 8?

Jump list: displays a list of tasks that are unique to the application, Pinned applications: add an application to the taskbar for easy access, and Thumbnail previews: view a thumbnail image of a running program

What five options are available in the User Accounts Utility?

Manage Passwords, Change Account Pictures, Change Account names, Change Account types, and Change User Account Control (UAC) settings

What has replaced Backup and Restore?

Microsoft backup utility.

What was new in the Windows 8 environment and why was it optimized for?

Mobile Devices

How many virtual machines can be run on a single host machine?

Multiple, as many as the host machine's resources can be accommodated the host resources.

What does File Explorer allow you to in Windows 8?

Navigate the file system and manage folders, subfolders, and applications

If previous steps do not solve the problem what are some additional resources that can be consulted?

Newsgroups, internet search, device manuals, and computer manuals.

What formats can be changed in using the Regional and Language Options settings?

Numbers, currencies, dates, and time by using the Region tool

What does the Windows Malicious Software Removal Tool do?

Performs regular scans on computers to help ensure that they remain free of malicious software. and checks a computer for specific, prevalent malicious software. If an infection is found, the tool removes it.

What are five things listed in Devices and Printers?

Portable devices, All devices you plug into a USB port, All printers, Wireless devices, and Compatible network devices

What Microsoft utility is recommended for removing, changing or repairing applications?

Programs and Features utility/control panel

What use is information found with the System Information tool?

Quickly finds information about software, drivers, hardware configurations, and computer components. Support personnel can use this information to diagnose and troubleshoot a computer.

What are the steps to customizing the Start Menu and Taskbar?

Right-click the start Menu or Taskbar and choose Properties

If there are problems with the installation of an application, what should the user or technician do?

Run the setup or install file on the disc, or download the program again

What type of disk drive is Disk Defragmenter not recommended to use on?

SSDS

Name a few display features that can be changed in Windows .

Screen Resolution, Orientation, Refresh Rate, and Display Colors

How is run line utilities accessed in Windows 8?

Search for Run.

Where can a user change the network ID or domain/ work-group?

Start > Right-Click Computer > Properties > Under the Computer name, domain, and workgroup settings, select Change settings

By default, icons are grouped into what eight categories in Windows 7?

System and Security, Network and Internet, Hardware and Sound, Programs, User Accounts and Family Safety, Appearance and Personalization, Clock, Language, and Region, and Ease of Access

What are some of the utilities that the Computer Management console provides access to?

Task Scheduler, Event Viewer, Shared Folders, Local Users and Groups, Performance, Device Manager, Disk Management

After developing theories about what is wrong, what is the next step to solving the problem?

Test your theories to determine the cause of the problem.

What does the Event Viewer do?

The Event Viewer logs the history of application, security, system events.

What utility is used to view basic system information, access tools and configure advanced system settings?

The System utility

What occurs when an action might present a threat to the system?

The User Account Control (UAC) warns the user

What is the use of the data that is displayed in the System Monitor?

The data displayed can help you understand how the computer workload affects system resources, such as the CPU, memory, and network.

What is the hypervisor?

The software that creates and manages a virtual machine on a host machine.

What are the two distinct parts of the Performance Console?

The system monitor and performance logs and alerts

What resources does a virtual machine use?

The system resources of the host machine.

When software uses and automatic installation process, what is required of the user or technician?

The user is required to click through the installation wizard and provide information when requested.

What is Windows Virtual PC?

The virtualization platform for Windows 7. Virtual PC allows you to partition system resources for a Windows OS among virtual machines running a licensed copy of Windows 7, Windows Vista, or Windows XP.

What Windows tool is used to automate scheduling tasks?

The windows task scheduler

What is the value of the log files created by the Event Viewer?

These log files are a valuable troubleshooting tool because they provide information necessary to identify a problem.

What is the relationship of the OS on a virtual machine and the OS on the host machine?

They are independent but both use the resources of the host machine.

What is the purpose of "This PC"?

This PC feature allows you to access the various drives installed in the computer.

How is the CLI accessed in Windows as a User and as an Administrator (if needed)?

To access the CLI in Windows, search for command.

What is the System Information tool used for?

To collect and display information about local and remote computers

What does the Network and Sharing Center allow you to do?

To configure and review nearly all network operations in a Windows computer

What is the potential benefit/use of using MSCONFIG when dealing with spyware (you need to think about this, its not in the reading directly

To help with isolating the issue, services and startup programs can be turned off, and turned back on one at a time.

What are the two types of hypervisors?

Type 1 (native) and Type 2 (hosted).

What are four functions of Device Manager?

Update a driver, Roll back a driver, Uninstall a driver, Disable a device

After solving the problem what is the next step in troubleshooting process?

Verify full system functionality and, if applicable, implement preventive measures.

What is another name for the hypervisor?

Virtual machine manager

How does PC virtualization occur?

When a host machine uses its system resources to host a virtual machine.

When should preventive maintenance tasks take place?

When it causes the least amount of disruption to the people who use the computers

When do you use "Run as Administrator"?

When you want to override the file permissions

Where are security settings maintained in Windows 7 and 8?

Windows Action Center

Describe the functionality of the new Libraries feature in Windows 7?

Windows Libraries allow you to easily organize content from various storage devices on your computer and network locations, including removable media, without moving the files