CIST2411-Microsoft Client Lesson 22 Homework Assessment

A user is unable to log into their Windows 8.1 client computer. Which option could be used to gain access as quickly as possible to begin the troubleshooting process?

Boot from a Windows 8 Recovery drive

A user calls the help desk and indicates their Windows 8.1 computer is failing right after they enter their logon credentials. Other complaints from users indicate the problem is related to a new program that is in the Startup Group. Which option is the best approach to use to resolve the problem in the most efficient way?

Boot into Safe Mode and use the Task Manager to disable the new program.

Which of the following are true regarding system restore points? (Choose all that apply.)

Create them prior to performing a major system event. Windows 8.1 creates them every 7 days if one has not been created during that time period.

A user makes major changes to their Windows 8.1 client computer every two days. How frequently should they create a system restore point?

Every 2 days

Which of the following will create an HTML file on your desktop that contains links to web sites for your desktop?

PC Refresh

Which option would you recommend to make sure your Windows 8.1 desktop applications are not lost during a restore?

PC Refresh with recimg.exe

Which of the following tools would you use to create a system image that can be used for PC Refresh?

Recimg.exe

A user has just completed a PC Refresh on Windows 8.1 computer. What is the best way to reinstall traditional applications that were removed during the refresh?

Refer to the HTML file on the desktop that was created as part of the refresh process.

A user wants to be able to restore traditional applications on their Windows 8 client computer should a problem occur in the future. Which combination of tools should be used for this task that will make the process as simple as possible and require the least amount of administrative effort?

Run Recimg.exe and use PC Refresh to restore

What entity is responsible for making sure driver files for Windows 8 are compatible with the operating system and will NOT impact the stability of the operating system?

Windows Hardware Quality Labs

You want to boot into Safe Mode on Windows 8.1. Which of the following could you use? (Choose all that apply.)

Windows logo key + I > Change PC Settings > General > Click Restart Now under Advanced Startup Type shutdown /r /o in the Run dialog box