CMST 2061 quiz questions

A digital slide should contain everything you need to communicate about its headline. (true/false)

false

According to your textbook, it is best to assume that the audience will know what to do to obtain your product or service. (true/false)

false

Almost any or all tasks are suitable for team work. (true/false)

false

In keeping with the adage, "two heads are better than one," teams always make higher-quality decisions and products than individuals. (true/false)

false

Many managers and supervisors correctly assume that telling equals learning. (true/false)

false

Once the agenda for a meeting has been planned, it should not be altered prior to that meeting. (true/false)

false

Once we check to see if the solutions meet the criteria, the evaluation of solutions is complete. (true/false)

false

Sales presentations and briefings should generally last 1-10 minutes. (true/false)

false

The specific purpose of an informative presentation is the same as its thesis statement. (true/false)

false

There are inherent, biological differences which account for how men and women communicate differently. (true/false)

false

There are very few empirically-documented strategies to help speakers be persuasive. (true/false)

false

To prepare for the meeting facilitation, you and your group members should work together to understand the case prior to the presentation in class or online. (true/false)

false

When you attempt to persuade others to feel more positively or negatively about an issue, you are attempting to change

attitudes

How can the Evaluation Rubric help you? a. It helps you understand what elements are important in the presentation b. All of these are true about the evaluation rubric c. It identifies the minimum presentation requirements d. It will help you evaluate your classmates' presentations

b. All of these are true about the evaluation rubric

While appropriate for public speaking events geared primarily towards entertainment, storytelling is not appropriate for business presentations. (true/false)

false

According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about the Call to Action? a. That the action you ask of the audience is something they can do b. All of these are true of the Call to Action c. That you state what you want the audience to do clearly d. That what you ask the audience to do is easy for them to perform

b. All of these are true of the Call to Action

You have a 4 minute time limit with a 30-second grace period, but it's ok if you go over time to 4:45 minutes. (true/false)

false

You should always reveal what you are selling in the Need Step. (true/false)

false

Younger people are often perceived as under-accommodative in their encounters with older people. (true/false)

false

Unlike traditional team leaders, transformational leaders: a. Arouse others to a higher level of performance b. All the above c. Sell others on their ideas d. Motivate others to work

b. all of the above

Why do we introduce the problem?

because many times there are more than 1 problem

Which sensory aid encourages audience interaction and provides a visual display of their responses?

clicker

Which generation demonstrates greater reliance on technology and more emphasis on leisure time?

generation Y

Which of the following is a good rule of thumb for creating and using headlines effectively?

headlines should be complete sentences

"Tell 'em what you're going to tell 'em, tell 'em, and then tell 'em what you just told them" is an organizational scheme or format most appropriate for which type of speech

informative

Which of the following signposts is most likely to signal your conclusion to a speech?

"In sum"

In the Moodle Handout about Monroe's, which of the following is true about the Satisfaction Step? a. You should briefly offer two options to satisfy the need, then narrow to the option you are pitching b. Describe how your solution can fix the need or problem c. Help the audience realize this is not a hopeless situation d. All of these things should be done during the Satisfaction Step

d. All of these things should be done during the Satisfaction Step

Individuals report spending how much of their time at work communicating with others?

70%

Which of the following is an example of an audience response system sensory aid?

A 'clicker" or social network medium that allows audience members participate in the presentation

pie graph

A circular diagram that is divided into components to show them as percentages or proportions of the whole

Linear framework

A clear and fact-based approach to organizing a speech that follows a straightfor- ward pattern: preview main points, discuss one point at a time, and summarize each point.

What is a thesis statement for a speech?

A concise summary of the central message

thesis statement

A concise summary of the essential points of your presentation.

proposal

A description of an idea or product to motivate action and commitment by members of your organization.

fever graph

A diagram that shows how the numeric value of something changes over time.

line graph

A diagram that shows the relationship between two quantitative concepts and shows how one thing changes with respect to the oth

team

A group of people becomes a team when they share a common purpose or goal. Unlike groups, team members are carefully chosen for the particular and complementary skills that allow the team to achieve or complete complex goals and tasks.

richness

A medium's capacity for resolving confusion, solving disagreements, bridging multiple or competing interpretations of a message, and facilitating understanding

stakeholder

A person with a vested interest in an issue

team presentations

A persuasive or informative presentation by a group of people about a specific product or idea.

transition

A phrase that links one main point of a speech to another

graph

A pictorial device that illustrates quantitative relationships.

chart

A pictorial representation of the relationship between part of a group or object or of the sequence of steps in a process.

agenda

A plan of action that specifies what you intend to do at a meeting and how discussion items will be prioritized.

Ned has been informed by his boss that he needs to provide a presentation on his sales team's initiative supporting a new product line to the corporate marketing team. He needs to prepare

A sales presentation or proposal

flowchart

A series of boxes connected by arrows that illustrates the steps of a process.

organizational chart

A series of boxes connected by lines or arrows representing the internal structure of company or organization.

Briefing.

A short, structured informative overview of specific or technical information, packaged appro- priately for the intended audience.

Which of the following is a good rule of thumb for creating and using digital slides?

A slide should have plenty of white (unfilled) space

Infographic.

A special type of visual representation that summarize large amounts of data in a graphic image that is intended to communication information quickly and clearly.

infographic

A special type of visual representation that summarize large amounts of data in a graphic image that is intended to communication information quickly and clearly.

special occasion speeches

A speech at an informal or a formal business event for a purpose such as pre- senting an award to a colleague, accepting an award, introducing a guest, or giving a toast or a roast.

Presenting both sides of a position and arguing against the opposition is best described as

A two-side message with refutation.

digital visualization

A type of technology-aided interactive engagement that enables presenters to depict and visually document the knowledge, ideas, and contributions of individual audience members

bar graph

A visual display in which a series of bars of different heights or lengths represents different quantities or values of data.

signpost

A word or phrase that signals the organization of ideas, indicating where a speaker is in a speech or highlighting an important idea.

minutes

A written record of what happens during a meeting, including all the important motions, announcements, decisions, and discussions

Which team is typically short lived and exist to tackle a single issue or policy?

Ad hoc teams

What is accommodation in the context of interpersonal communication?

Adjusting your communication style to match the communication style of the other

accommodation

Adjusting your style of communicating to match the communication style of the per- son you are interacting with.

Which of the following is true about the Monroe's Outline found on Moodle? a. We will turn it in for a grade b. All of these things are true about the outline c. It will help us get a better grade if you follow it step-by-step d. We will use it to help us organize the presentation

All of these things are true about the outline

Configural framework.

An approach to organizing a speech that is relatively indirect, relies on speaker self-disclosure, allows audiences to engage with the speaker, and asks audience members to impose their own structure and meaning onto a presentation.

Sales presentation.

An attempt to persuade an audience to purchase a product or service; one of the most common types of business presentations.

table

An orderly arrangement of numbers, words, or symbols in rows and columns

How will the meeting be organized?

As a decision making meeting using reflective thinking

Responding to criticism constructively can be accomplished by

Asking for clarification.

When a talkaholic dominates a meeting, what should the chair do?

Avoid eye contact; ask for others' input

Developing a good relationship with a "bad" boss begins with

Becoming a trusted employee.

Pseudoscience.

Beliefs or practices mistakenly regarded as being based on the scientific method.

informative presentations

Briefings, reports, lectures, training presentations, and demonstrations that provide new information, add to what the audience already knows, or update information about a topic or issue.

Which of the following is NOT a recommended way to compel your audience to listen

Commonly cited facts and statistics

virtual reality (VR)

Computer-generated environments that can simulate places or activities in the real world.

As an expert in psychological reactance theory, what would you advise a persuasive speaker?

Conceal your intent

Recent theorists argue that technology has made us all think a bit more

Configurally

model

Copy of an object, usually built to scale, that represents the object in detail.

sensory aids

Devices supporting a presentation that appeal to one or more of the five senses (sight, hearing, touch, taste, or smell), highlighting or enhancing the content.

Coworkers who are culturally or demographically dissimilar from one another

Dwell on their differences.

Which of the following is the best example of the Need Step for a sales presentation selling a vitamin water?

Everyone needs a healthy way to hydrate when it's hot outside

According to the text, social loafing is

Exerting little or no effort to contribute to a team goal.

social loafing

Exerting little or no effort to contribute to team goals.

norms

Expectations about how people in an organization should communicate and behave.

Evidence.

Facts or opinions attested to or endorsed by experts

Frequently being required to attend meetings can have which of the following effects on an employee?

Feeling that their workload increased

You role as the chair of a meeting is to

Govern the process of the meeting.

ranks

Hierarchy or levels of authority in an organization.

Table.

In a meeting, to postpone discussing an agenda item until another time

preview

In a speech introduction, telling your audience briefly what you're going to tell them in the body of the speech.

One of the most important byproducts of active participant involvement in meetings is

Increasing "buy-in" to decisions made.

Credible evidence.

Information about a topic that is consistent with other facts and comes from expert sources that are impartial and fair.

relevant evidence

Information directly associated with your presentation topic and understandable by your audience.

The basic difference between informing and persuading is

Informing teaches; persuading advocates

Which of the following would generally NOT be considered and an advantage of presentation software?

It often comes with preloaded clip art and templates of proven and continuing effectiveness.

Which of the following is an objective that you should NOT plan to accomplish with the introduction to your informative presentation?

Keep your audience in suspense about your main points, so they are absorbed by the mystery of your presentation

What are the two major types of organizational frameworks discussed in the chapter?

Linear and configural

audience response system

Mobile technology that enables audience members to give feedback to the speaker and interact with the topic and one another. Also helps the presenter build a visual display of information from the audience.

Which sales organizational pattern will this assignment use?

Monroe's Motivated Sequence

Configural organizational patterns often rely on

More speaker self-disclosure and personal examples

How many note cards can you use?

No more than 3

Experts

People who, through education, training, and experience, have special knowledge about a par- ticular subject

How do persuasive speakers employ two-sided messages with refutation?

Present both sides while showing why the opposing side is wrong

Recent evidence.

Relevant information about your topic that is not outdated. Information in different fields changes at different rates, so you must just judge what is "recent" for your topic.

Nancy's presentation fell flat when she discovered that the audience had little or no background on her topic. What did Nancy do wrong?

She failed to conduct a systematic audience analysis beforehand.

What is the most important thing to remember when generating solutions?

Solutions must be generated without evaluation

roles

Specialized functions of organization members.

"Coca-cola was originally green" is an example of a

Startling fact

According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about visualization?

Talking about how the product or service has worked before to help change people's lives can help the audience visualize

bad apple effect

Team disruptions that occur as a result of a toxic team member who withholds effort, communicates negative affect toward the group, task, and process, and engages in socially inappropriate behaviors.

Transformational leaders.

Team leaders who provide a vision and inspire their members to do their best work and to enjoy the process.

groupthink

Team members' overwhelming drive to reach consensus, disregarding critical analysis of the problem and ignoring alternative solutions.

Compared to linear logic, a presentation organized with configural logic usually requires

The audience to be more engaged or interactive

Researchers have found that "a single, toxic team member may be the catalyst for group-level dysfunction." This is called the

The bad apple effect.

General purpose

The broad goal of a presentation: to inform, to persuade, or to commemorate or accept.

The grace period for the meeting facilitation is how long?

The correct answer is: 2 minutes, so technically you are ok with time if you go 10 - 14 minutes

team potency

The extent to which team members' collectively perceive that their team will be produc- tive, effective, and successful.

meeting load

The frequency and length of meetings an employee attends.

Which of the following would be considered a strong thesis statement for an informative business presentation?

The new Web 6.0 marketing tool will help sales staff increase online customer purchases by optimizing search engine result placement.

speaking environment

The physical setting, time of day, and length of your presentation; the size of the audience, the room's seating capacity, and physical arrangement; the sound and lighting; and other aspects of the site where you will give your speech.

Which of the following things will be a part of the Sales Pitch final grade?

The presentation, the activities on Moodle we complete to prepare and peer evaluations

Audience analysis:

The systematic gathering of information about your audience and the stake they hold in the topic of your speech.

slideware

The term used to describe software- or internet-based presentation programs for creating digital slides

Those who criticize teamwork activity as unproductive and useless are typically

Those who lack skills interacting in teams.

Ensuring that guests to a meeting are not left waiting, the leader of the group must schedule them as

Time certain, Time commitment

stereotype

To assign attributes to people because of their age, gender, or other social or demographic group.

What is the goal(s) of the Attention step of Monroe's Motivated Sequence?

To make the audience curious and want to listen

Which of the following would be considered a thesis statement for a persuasive presentation?

Training sales staff in online marketing technologies will increase the client base and improve revenue. (NOT---i want to persuade....)

meeting

Two or more people who get together in person or in virtual space to communicate in order to achieve some common goal or objective.

Ethnocentric

Using your cultural background to judge other groups of people

specific purpose

What you want your audience to know, believe, or do as a result of your presentation

The "bad apple" effect refers to team members who

Withhold effort and communicate negative affect

How will the meeting be presented for evaluation?

You and your group members will present through an online virtual meeting.

Which of the following is true for the meeting facilitation?

You must turn in an agenda

Which of the following is true about criteria? a. All of these are true about criteria b. Cost is a common criteria c. It usually includes limits like time d. Criteria is a crucial part of Reflective Thinking because it gives us something to judge the solutions with

a. All of these are true about criteria

disconfirming messages

messages that undermine or attack the receiver's self-worth

border crossers

people who frequently cross back and forth across the border between work and personal life

confirming messages

praise and other messages that reinforce the receiver's value

controls

rules and expectations that organizational members use to reward desired contributions or punish deviations

A fever graph shows how the numeric value of something changes over time. (true/false)

true

A speaker's physical appearance and ability to seem composed and confident are important for establishing his or her credibility with the audience. (true/false)

true

Groups or work teams rely on norms, roles, ranks, and controls in order to function (true/false)

true

In some speaking situations, sensory aides can limit speaker effectiveness. (true/false)

true

In the Visualization Step, it is important to paint a clear picture of what the audience's life will be with be with your product or service. This helps you increase the audience's desire for your product or service. (true/false)

true

Meeting facilitators should be mindful of time management. (true/false)

true

Narrative and problem-no solution are examples of configural patterns of organization. (true/false)

true

Not all groups are teams. (true/false)

true

One of the things that is important for us to do when we Define and Analyze the Problem is to discuss consequences. We do this because without consequences, we don't really have a problem. (true/false)

true

People report spending approximately 70% of their time at work communicating and two-thirds of that is spent talking. (true/false)

true

Preparing an agenda is an important step to planning a successful business meeting. (true/false)

true

Social networking applications may be used in place of audience responses systems, if needed. (true/false)

true

Some set of rules for interaction should be established for all business meetings. (true/false)

true

Speech introductions should include some compelling reason for the audience to listen. (true/false)

true

The effects of cultural dissimilarity decreases as individuals interact over time. (true/false)

true

Use of simple, concrete language can help your audience comprehend your material. (true/false)

true

When preparing for the presentation, as an individual group member you should read the case, take notes, brainstorm ideas. You may bring all of this to your meeting online or in class.' (true/false)

true

One type of interactive engagement sensory aid is digital visualization. What's another one?

virtual reality