CMST 2061 quiz questions
A digital slide should contain everything you need to communicate about its headline. (true/false)
false
According to your textbook, it is best to assume that the audience will know what to do to obtain your product or service. (true/false)
false
Almost any or all tasks are suitable for team work. (true/false)
false
In keeping with the adage, "two heads are better than one," teams always make higher-quality decisions and products than individuals. (true/false)
false
Many managers and supervisors correctly assume that telling equals learning. (true/false)
false
Once the agenda for a meeting has been planned, it should not be altered prior to that meeting. (true/false)
false
Once we check to see if the solutions meet the criteria, the evaluation of solutions is complete. (true/false)
false
Sales presentations and briefings should generally last 1-10 minutes. (true/false)
false
The specific purpose of an informative presentation is the same as its thesis statement. (true/false)
false
There are inherent, biological differences which account for how men and women communicate differently. (true/false)
false
There are very few empirically-documented strategies to help speakers be persuasive. (true/false)
false
To prepare for the meeting facilitation, you and your group members should work together to understand the case prior to the presentation in class or online. (true/false)
false
When you attempt to persuade others to feel more positively or negatively about an issue, you are attempting to change
attitudes
How can the Evaluation Rubric help you? a. It helps you understand what elements are important in the presentation b. All of these are true about the evaluation rubric c. It identifies the minimum presentation requirements d. It will help you evaluate your classmates' presentations
b. All of these are true about the evaluation rubric
While appropriate for public speaking events geared primarily towards entertainment, storytelling is not appropriate for business presentations. (true/false)
false
According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about the Call to Action? a. That the action you ask of the audience is something they can do b. All of these are true of the Call to Action c. That you state what you want the audience to do clearly d. That what you ask the audience to do is easy for them to perform
b. All of these are true of the Call to Action
You have a 4 minute time limit with a 30-second grace period, but it's ok if you go over time to 4:45 minutes. (true/false)
false
You should always reveal what you are selling in the Need Step. (true/false)
false
Younger people are often perceived as under-accommodative in their encounters with older people. (true/false)
false
Unlike traditional team leaders, transformational leaders: a. Arouse others to a higher level of performance b. All the above c. Sell others on their ideas d. Motivate others to work
b. all of the above
Why do we introduce the problem?
because many times there are more than 1 problem
Which sensory aid encourages audience interaction and provides a visual display of their responses?
clicker
Which generation demonstrates greater reliance on technology and more emphasis on leisure time?
generation Y
Which of the following is a good rule of thumb for creating and using headlines effectively?
headlines should be complete sentences
"Tell 'em what you're going to tell 'em, tell 'em, and then tell 'em what you just told them" is an organizational scheme or format most appropriate for which type of speech
informative
Which of the following signposts is most likely to signal your conclusion to a speech?
"In sum"
In the Moodle Handout about Monroe's, which of the following is true about the Satisfaction Step? a. You should briefly offer two options to satisfy the need, then narrow to the option you are pitching b. Describe how your solution can fix the need or problem c. Help the audience realize this is not a hopeless situation d. All of these things should be done during the Satisfaction Step
d. All of these things should be done during the Satisfaction Step
Individuals report spending how much of their time at work communicating with others?
70%
Which of the following is an example of an audience response system sensory aid?
A 'clicker" or social network medium that allows audience members participate in the presentation
pie graph
A circular diagram that is divided into components to show them as percentages or proportions of the whole
Linear framework
A clear and fact-based approach to organizing a speech that follows a straightfor- ward pattern: preview main points, discuss one point at a time, and summarize each point.
What is a thesis statement for a speech?
A concise summary of the central message
thesis statement
A concise summary of the essential points of your presentation.
proposal
A description of an idea or product to motivate action and commitment by members of your organization.
fever graph
A diagram that shows how the numeric value of something changes over time.
line graph
A diagram that shows the relationship between two quantitative concepts and shows how one thing changes with respect to the oth
team
A group of people becomes a team when they share a common purpose or goal. Unlike groups, team members are carefully chosen for the particular and complementary skills that allow the team to achieve or complete complex goals and tasks.
richness
A medium's capacity for resolving confusion, solving disagreements, bridging multiple or competing interpretations of a message, and facilitating understanding
stakeholder
A person with a vested interest in an issue
team presentations
A persuasive or informative presentation by a group of people about a specific product or idea.
transition
A phrase that links one main point of a speech to another
graph
A pictorial device that illustrates quantitative relationships.
chart
A pictorial representation of the relationship between part of a group or object or of the sequence of steps in a process.
agenda
A plan of action that specifies what you intend to do at a meeting and how discussion items will be prioritized.
Ned has been informed by his boss that he needs to provide a presentation on his sales team's initiative supporting a new product line to the corporate marketing team. He needs to prepare
A sales presentation or proposal
flowchart
A series of boxes connected by arrows that illustrates the steps of a process.
organizational chart
A series of boxes connected by lines or arrows representing the internal structure of company or organization.
Briefing.
A short, structured informative overview of specific or technical information, packaged appro- priately for the intended audience.
Which of the following is a good rule of thumb for creating and using digital slides?
A slide should have plenty of white (unfilled) space
Infographic.
A special type of visual representation that summarize large amounts of data in a graphic image that is intended to communication information quickly and clearly.
infographic
A special type of visual representation that summarize large amounts of data in a graphic image that is intended to communication information quickly and clearly.
special occasion speeches
A speech at an informal or a formal business event for a purpose such as pre- senting an award to a colleague, accepting an award, introducing a guest, or giving a toast or a roast.
Presenting both sides of a position and arguing against the opposition is best described as
A two-side message with refutation.
digital visualization
A type of technology-aided interactive engagement that enables presenters to depict and visually document the knowledge, ideas, and contributions of individual audience members
bar graph
A visual display in which a series of bars of different heights or lengths represents different quantities or values of data.
signpost
A word or phrase that signals the organization of ideas, indicating where a speaker is in a speech or highlighting an important idea.
minutes
A written record of what happens during a meeting, including all the important motions, announcements, decisions, and discussions
Which team is typically short lived and exist to tackle a single issue or policy?
Ad hoc teams
What is accommodation in the context of interpersonal communication?
Adjusting your communication style to match the communication style of the other
accommodation
Adjusting your style of communicating to match the communication style of the per- son you are interacting with.
Which of the following is true about the Monroe's Outline found on Moodle? a. We will turn it in for a grade b. All of these things are true about the outline c. It will help us get a better grade if you follow it step-by-step d. We will use it to help us organize the presentation
All of these things are true about the outline
Configural framework.
An approach to organizing a speech that is relatively indirect, relies on speaker self-disclosure, allows audiences to engage with the speaker, and asks audience members to impose their own structure and meaning onto a presentation.
Sales presentation.
An attempt to persuade an audience to purchase a product or service; one of the most common types of business presentations.
table
An orderly arrangement of numbers, words, or symbols in rows and columns
How will the meeting be organized?
As a decision making meeting using reflective thinking
Responding to criticism constructively can be accomplished by
Asking for clarification.
When a talkaholic dominates a meeting, what should the chair do?
Avoid eye contact; ask for others' input
Developing a good relationship with a "bad" boss begins with
Becoming a trusted employee.
Pseudoscience.
Beliefs or practices mistakenly regarded as being based on the scientific method.
informative presentations
Briefings, reports, lectures, training presentations, and demonstrations that provide new information, add to what the audience already knows, or update information about a topic or issue.
Which of the following is NOT a recommended way to compel your audience to listen
Commonly cited facts and statistics
virtual reality (VR)
Computer-generated environments that can simulate places or activities in the real world.
As an expert in psychological reactance theory, what would you advise a persuasive speaker?
Conceal your intent
Recent theorists argue that technology has made us all think a bit more
Configurally
model
Copy of an object, usually built to scale, that represents the object in detail.
sensory aids
Devices supporting a presentation that appeal to one or more of the five senses (sight, hearing, touch, taste, or smell), highlighting or enhancing the content.
Coworkers who are culturally or demographically dissimilar from one another
Dwell on their differences.
Which of the following is the best example of the Need Step for a sales presentation selling a vitamin water?
Everyone needs a healthy way to hydrate when it's hot outside
According to the text, social loafing is
Exerting little or no effort to contribute to a team goal.
social loafing
Exerting little or no effort to contribute to team goals.
norms
Expectations about how people in an organization should communicate and behave.
Evidence.
Facts or opinions attested to or endorsed by experts
Frequently being required to attend meetings can have which of the following effects on an employee?
Feeling that their workload increased
You role as the chair of a meeting is to
Govern the process of the meeting.
ranks
Hierarchy or levels of authority in an organization.
Table.
In a meeting, to postpone discussing an agenda item until another time
preview
In a speech introduction, telling your audience briefly what you're going to tell them in the body of the speech.
One of the most important byproducts of active participant involvement in meetings is
Increasing "buy-in" to decisions made.
Credible evidence.
Information about a topic that is consistent with other facts and comes from expert sources that are impartial and fair.
relevant evidence
Information directly associated with your presentation topic and understandable by your audience.
The basic difference between informing and persuading is
Informing teaches; persuading advocates
Which of the following would generally NOT be considered and an advantage of presentation software?
It often comes with preloaded clip art and templates of proven and continuing effectiveness.
Which of the following is an objective that you should NOT plan to accomplish with the introduction to your informative presentation?
Keep your audience in suspense about your main points, so they are absorbed by the mystery of your presentation
What are the two major types of organizational frameworks discussed in the chapter?
Linear and configural
audience response system
Mobile technology that enables audience members to give feedback to the speaker and interact with the topic and one another. Also helps the presenter build a visual display of information from the audience.
Which sales organizational pattern will this assignment use?
Monroe's Motivated Sequence
Configural organizational patterns often rely on
More speaker self-disclosure and personal examples
How many note cards can you use?
No more than 3
Experts
People who, through education, training, and experience, have special knowledge about a par- ticular subject
How do persuasive speakers employ two-sided messages with refutation?
Present both sides while showing why the opposing side is wrong
Recent evidence.
Relevant information about your topic that is not outdated. Information in different fields changes at different rates, so you must just judge what is "recent" for your topic.
Nancy's presentation fell flat when she discovered that the audience had little or no background on her topic. What did Nancy do wrong?
She failed to conduct a systematic audience analysis beforehand.
What is the most important thing to remember when generating solutions?
Solutions must be generated without evaluation
roles
Specialized functions of organization members.
"Coca-cola was originally green" is an example of a
Startling fact
According to the Moodle Handout on Monroe's Motivated Sequence, which of the following is true about visualization?
Talking about how the product or service has worked before to help change people's lives can help the audience visualize
bad apple effect
Team disruptions that occur as a result of a toxic team member who withholds effort, communicates negative affect toward the group, task, and process, and engages in socially inappropriate behaviors.
Transformational leaders.
Team leaders who provide a vision and inspire their members to do their best work and to enjoy the process.
groupthink
Team members' overwhelming drive to reach consensus, disregarding critical analysis of the problem and ignoring alternative solutions.
Compared to linear logic, a presentation organized with configural logic usually requires
The audience to be more engaged or interactive
Researchers have found that "a single, toxic team member may be the catalyst for group-level dysfunction." This is called the
The bad apple effect.
General purpose
The broad goal of a presentation: to inform, to persuade, or to commemorate or accept.
The grace period for the meeting facilitation is how long?
The correct answer is: 2 minutes, so technically you are ok with time if you go 10 - 14 minutes
team potency
The extent to which team members' collectively perceive that their team will be produc- tive, effective, and successful.
meeting load
The frequency and length of meetings an employee attends.
Which of the following would be considered a strong thesis statement for an informative business presentation?
The new Web 6.0 marketing tool will help sales staff increase online customer purchases by optimizing search engine result placement.
speaking environment
The physical setting, time of day, and length of your presentation; the size of the audience, the room's seating capacity, and physical arrangement; the sound and lighting; and other aspects of the site where you will give your speech.
Which of the following things will be a part of the Sales Pitch final grade?
The presentation, the activities on Moodle we complete to prepare and peer evaluations
Audience analysis:
The systematic gathering of information about your audience and the stake they hold in the topic of your speech.
slideware
The term used to describe software- or internet-based presentation programs for creating digital slides
Those who criticize teamwork activity as unproductive and useless are typically
Those who lack skills interacting in teams.
Ensuring that guests to a meeting are not left waiting, the leader of the group must schedule them as
Time certain, Time commitment
stereotype
To assign attributes to people because of their age, gender, or other social or demographic group.
What is the goal(s) of the Attention step of Monroe's Motivated Sequence?
To make the audience curious and want to listen
Which of the following would be considered a thesis statement for a persuasive presentation?
Training sales staff in online marketing technologies will increase the client base and improve revenue. (NOT---i want to persuade....)
meeting
Two or more people who get together in person or in virtual space to communicate in order to achieve some common goal or objective.
Ethnocentric
Using your cultural background to judge other groups of people
specific purpose
What you want your audience to know, believe, or do as a result of your presentation
The "bad apple" effect refers to team members who
Withhold effort and communicate negative affect
How will the meeting be presented for evaluation?
You and your group members will present through an online virtual meeting.
Which of the following is true for the meeting facilitation?
You must turn in an agenda
Which of the following is true about criteria? a. All of these are true about criteria b. Cost is a common criteria c. It usually includes limits like time d. Criteria is a crucial part of Reflective Thinking because it gives us something to judge the solutions with
a. All of these are true about criteria
disconfirming messages
messages that undermine or attack the receiver's self-worth
border crossers
people who frequently cross back and forth across the border between work and personal life
confirming messages
praise and other messages that reinforce the receiver's value
controls
rules and expectations that organizational members use to reward desired contributions or punish deviations
A fever graph shows how the numeric value of something changes over time. (true/false)
true
A speaker's physical appearance and ability to seem composed and confident are important for establishing his or her credibility with the audience. (true/false)
true
Groups or work teams rely on norms, roles, ranks, and controls in order to function (true/false)
true
In some speaking situations, sensory aides can limit speaker effectiveness. (true/false)
true
In the Visualization Step, it is important to paint a clear picture of what the audience's life will be with be with your product or service. This helps you increase the audience's desire for your product or service. (true/false)
true
Meeting facilitators should be mindful of time management. (true/false)
true
Narrative and problem-no solution are examples of configural patterns of organization. (true/false)
true
Not all groups are teams. (true/false)
true
One of the things that is important for us to do when we Define and Analyze the Problem is to discuss consequences. We do this because without consequences, we don't really have a problem. (true/false)
true
People report spending approximately 70% of their time at work communicating and two-thirds of that is spent talking. (true/false)
true
Preparing an agenda is an important step to planning a successful business meeting. (true/false)
true
Social networking applications may be used in place of audience responses systems, if needed. (true/false)
true
Some set of rules for interaction should be established for all business meetings. (true/false)
true
Speech introductions should include some compelling reason for the audience to listen. (true/false)
true
The effects of cultural dissimilarity decreases as individuals interact over time. (true/false)
true
Use of simple, concrete language can help your audience comprehend your material. (true/false)
true
When preparing for the presentation, as an individual group member you should read the case, take notes, brainstorm ideas. You may bring all of this to your meeting online or in class.' (true/false)
true
One type of interactive engagement sensory aid is digital visualization. What's another one?
virtual reality