COM 00 Final (test questions)

T/F: Listening is a skill that needs to be learned.

True

Carla and George make plans to have a quiet weekend in their apartment. Promptly at 9 p.m. Saturday night, Carla's parents arrive for a surprise weekend visit. Startled, Carla stares at her parents and says in a monotone, "Hi, it's sure great to see you." Which function of nonverbal communication is Carla likely using?

contradicting

example of a complete perception check

"You didn't call me back after we had that argument. I wasn't sure if you were busy or if you were upset with me. Why didn't you call?" 1) describe what you have observed 2) offer 2 possible interpretations 3) ask for clarification

According to researchers, on average, what percentage of information can a person remember after immediately hearing it?

50%

Tom dislikes babysitting his younger brother. If Tom decides to stay in and babysit his younger brother for his parents, rather than telling them he would prefer to go and see a movie with friends, he is displaying what type of behavior?

Accommodation

Which conflict management style is characterized as win/lose?

Competing

Your child does not want to wear their seatbelt while riding in the car. You go back and forth with him about why he must wear the seatbelt, all the while he keeps saying "No!" Finally, you yell at him to get in the car and wear the seatbelt or he will be grounded from all video games for two weeks. He gets in and wears his seatbelt. It is considered win-lost. Your method of conflict resolution is

Competing

The social penetration model is used to describe which two dimensions of communication?

Depth and Breadth

what is a characteristic of self-disclosure?

In most cases it is not a good idea to disclose your deepest secrets to new contacts.

Jerry is visiting China for the first time. Jerry only speaks English and feels uncomfortable about the idea of visiting rural areas where they mostly speak Mandarin. Nevertheless, Jerry decides to visit a small village outside the city. When visiting the village, Jerry avoids interacting with anyone directly unless they speak English. Jerry goes back to the city feeling bored and unfulfilled by the time he spent in the village. What likely prevented Jerry from having a more positive experience?

Jerry could not accept the ambiguity of the situation.

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem-solving?

Lose-Lose

Of all the potential barriers to effective intercultural communication (anxiety, assumed similarity or difference, ethnocentrism, stereotyping, incompatible communication codes, or incompatible norms and values), which is the most difficult for most people (not just you) to overcome? Why? Be sure to explain it as well as why the others are not the most difficult.

Of all the potential barriers to effective intercultural communication I believe the most difficult for the majority of people to overcome is incompatible communication codes. This is the most difficult because it takes a long period of time to learn what others are saying. Even if you are speaking the same language, some words mean different things such as the word football in Britain means something different in America. Intercultural communication becomes even harder when you do not speak the same language at all. It takes motivation and dedication to understand. Anxiety can be overcome once you have observed and discovered it is not as bad as it may have originally seemed. Assumed similarity or difference and stereotyping can also be overcome easily once you have an open mind about the differences of the culture. Incompatible norms and values is easily overcome once you realize that people's values are different it becomes easy to adjust.

Which pane of the Johari Window involves all of the information you know about yourself but have chosen not to disclose?

Secret

Explain the ways communication helps shape our self-concept.

Self-concept is the way we view ourselves through our different skills. Communication is an important part of how our self-concept is shaped. After doing anything others around us react or give us feedback. This can be positive or negative. When some gets a response, it alters how they see themselves. A good example of this is if someone asks you for advice. You tell them a good resolution to their problem. He or she then says you are good at coming up with solutions quickly. The comment reinforces a positive self-concept.

Give an example of a directly aggressive message?

Shut up before I shut you up.

Marissa and Valerie are both in a physical chemistry class together. They are very different from each other. They have been running eight miles together every weekend for the past 10 weeks. During this time they have also grown closer together. How have they developed intimacy?

They have developed intimacy because they share an activity.

You are at a noisy wedding reception. Suddenly you hear your name mentioned in the group of people near the refreshment table. Which component of the listening process best describes what occurred in this situation?

attending

Patrice is giving a speech in front of her class. She keeps shifting nervously back and forth. Patrice is not aware that she is shifting, but her classmates are. According to the Johari Window, which window or area would this fall under?

blind

The study of how humans use and structure time is called

chronemics

individuals who gain identity from their interdependence with other group members likely live in ______________.

collective cultures

Juanita walks into a room and sees her two children arguing over a toy. She listens patiently and openly while allowing both children to explain their side of the story. Juanita is exemplifying which ethical implication of communication?

fairness

Mario recently came to the United States through a study abroad program and currently works in the financial aid office at his college. The other day his supervisor asked him for his opinion about the office filing system. Mario felt very uncomfortable with this question and responded by saying, "Whatever way you want it, that's fine by me." It is likely that Mario comes from a _____________________.

high power distance culture

At dinner you get your father's advice on whether you should take an Economics or political science class to meet a requirement. The next day when you see your father, you say, "I decided on Economics." His understanding of your message is explained by which context?

historical

A collection of words and expressions is called the

lexicon

A married couple is seated in a crowded restaurant. The table of people next them is only 3 feet away on both sides. The wife really wants to tell her husband how angry she is about his affair, but the other tables are too close and could hear. This is an example of which context affecting the communication choice?

physical

If we are trying to have an intimate conversation in a crowded restaurant, we may experience which type of noise?

physical

The meaning of language comes from the conversational context is based on

pragmatics

Unfairly biased and intolerant attitudes toward others are known as ___________ while ____________ is the attitude that one's own culture is superior to others.

prejudice;ethnocentrism

"The margin should be one inch," Sandra tells Anthony while holding her thumb and index finger an inch apart. Which nonverbal function is Carla using?

repeating

Math is your weakest subject. On the first day of college algebra you tell the student next to you, "I bet I'll get a D in this course." At the end of the semester you get a D. This result could be an example of ________________

self-fulfilling prophecy

Syntactic rules determine

the sequence of a set of symbols