COM1000 Exam 2

An expressing of the sender's thoughts or feelings that attacks the position or dignity of the receiver is known as ______________.

A directly aggressive message

An expression of the sender's thoughts or feelings that attacks the position or dignity of the receiver is known as ___________.

A directly aggressive message

Jim tells Karen that he was just out with the guys, when in reality he went out with a woman he works with. What type of deception did he use?

A fabrication

In a series of ongoing exchanges, one person's confirming message leads to a similar response from the other person. The first person is then even more reinforcing in turn. This situation illustrates how __________ works.

A positive spiral

With this love language, people may show love by performing favors such as caring for each other when they are sick, doing the dishes, making meals, and so on.

Acts of service

Teresa is quite fond of Lesley. When Lesley arrives at her house, Teresa gives her a friendly pat on the back. What dimension of relational messages does this exemplify?

Affinity

When should you ask about your expected salary?

After you have received a job offer

Edwin has cooked dinner for Mary. When he asks her how she liked it, she doesn't want to tell him that she didn't. Instead, she tells him, "It was good!" What kind of deception did she use?

An altruistic lie

Immediately after a period of conflict, effective groups move to ________.

An emergence stage

A deliberately ambiguous statement with two or more equally plausible meanings is referred to as _____________.

An equivocation

Caroline tells Kevin she is not happy with him staying out late the night before. Kevin responds by telling him that she thinks he's hateful. The negative dialogue continues to worsen. What does this situation exemplify?

An escalatory conflict spiral

DiAndre is working with her group on a class project. She is motivated to do particularly well because she wants a top grade on the project. Her motivation is best described as ________.

An individual goal

Many forms of online communication are ________, meaning that they allow you to think about messages and then reply when you are ready.

Asynchronous

Parents who are firm, clear, and strict, but also encourage children to communicate openly with them are called ______________.

Authoritative

DeAnna is the supervisor for the engineering team at her company. A task comes down from her leadership to allocate funding by noon that day. She doesn't have time to discuss this with the team, so she allocates the money where she sees fit. What management approach does this best exemplify?

Authority-obedience

Sofia and Christian have been dating for over a year. They's had their ups and downs, but they've been growing apart. Every time Sofia calls Christian, he makes the excuse, "I've been busy lately." What stages are they likely in?

Avoiding

Paying close attention to your friend's nonverbal cues and noting what he or she isn't saying is a successful communication strategy in friendships. This pattern is "_______________."

Be a good listener

We can be good friends by maintaining confidences and standing up for our friends, even when they aren't around. This strategy is "___________."

Be trustworthy

Statements such as "You're the best" and "Thank you" enhance friends' satisfaction, as do favors. This pattern is "____________."

Be validating and appreciative

Because most employers recognize that past performance is the best indicator of future performance, they conduct _________ interviews.

Behavioral

Directly expressing your needs, thoughts, or feelings in a way that does not attack the other person's dignity is known as ___________.

Being assertive

The _________ stage is likely to involve a wedding, a commitment ceremony, or some other public means of communicating to the world that this is a relationship meant to last.

Bonding

The social penetration model is used to describe which two dimensions of communication?

Breadth and depth

In the _______ stage, communication decreases in quantity and quality.

Circumscribing

Chandra knows that if she makes a mistake on the supply budget again her boss will likely fire her. This is an example of ____________.

Coercive power

The degree to which members feel connected with and committed to their group is called _______.

Cohesiveness

The term ________ refers to the emotional tone of a relationship.

Communication climate

Differences can strengthen a relationship when each partner's characteristics satisfy the other's needs. This is how we choose friendships based on _____________.

Complementarity

Messages that show you are valued are called ___________.

Confirming responses

The conflicting desires for connection and independence are embodied in the ________ dialectic

Connection-autonomy

Val is preparing a presentation about herself for a job interview. She asks if the interview will occur via video chat. Which strategy is she applying?

Consider technology needs

A ___________ focuses on the subject being discussed.

Content message

Britt is an excellent negotiator. She ahs been told that she is great at expressing her emotions confidently and effectively. Based on her behavior, what parental communication pattern did she most likely grow up under?

Conversation

If the family communication pattern emphasizes __________, the teen and their parents probably negotiate the curfew by talking openly about it and listening to each other.

Conversation

Sarah attacks her partner, Brian, when he comes home late from work. "You only ever think about yourself. I worked hard at making you a hot dinner and now it's cold. You never show me respect." Which of the "Four Horseman of the Apocalypse" does this illustrate?

Criticism

Eric responds to his partner's disapproval with counterattacks. "You're calling me messy? You're the one who never cleans up your plates after dinner!" Which of the "Four Horsemen of the Apocalypse" does this illustrate?

Defensiveness

"When you don't let me say what's on my mind, I get frustrated." This is an example of __________.

Descriptive communication

This stage of the problem-solving model involves proposing solutions through brainstorming or by contributing written ideas anonymously.

Develop creative solutions.

PowerPoint and Prezi are popular tools for what type of presentation?

Digital

Messages that deny the value of others have been labeled __________.

Disconfirming responses

Which question should you prepare to answer near the end of an interview?

Do you have any questions of your own?

T or F: An informational interview is an unstructured meeting where you engage in casual conversation with a prospective employer.

False

T or F: Asking who you voted for in the last presidential election is a legal question in a job interview.

False

People draw closer when they share a similar aim or when their goals can be mutually satisfied. Which tip for building cohesiveness is that statement connected to?

Focus on shared and compatible goals

Allison and Cate are close friends but they only see each other twice a year because they are busy with work and their families. Which unique characteristic of friendships does this exemplify?

Friends are relatively free to design relationships that suit their needs.

This type of friendship is one in which people tend to treat each other more as equals and to engage in emotional support and self-disclosure.

Friendship between females

When Phillip sends roses to Melanie for Valentine's Day, what love language is he using?

Gifts

The outcomes members collectively seek by joining together are called _________.

Group goals

The term ________ describes the tendency of some groups to support ideas without challenging them or providing alternatives.

Groupthink

Gustav works with a difficult boss. His boss is a micromanager, so he often invites her input because he realizes there is little he can do to change her behavior. He often gratuitously complains about her behavior to his coworkers. Even though she is often negative, Gustav remains positive in the way he communicates towards her. Which part of this description shows Gustav managing expectations?

He realizes there is little he can do to change her behavior

Some friends know more about you than others Their relationships with you could be characterized as _________ friendships.

High-disclosure

Ashely and Shawn are siblings. They never talk to one another. in fact, they both feel resentment towards each other. How might you characterize their sibling relationship?

Hostile

How should you respond is asked about your salary requirements?

Identify a salary range and back up your numbers with research

Communication scholars use the term __________ to describe the degree of interest and attraction we feel toward and communicate to others.

Immediacy

Which of the following steps should come first in a cover letter?

Indicate the position you are applying for

Roles usually not explicitly recognized by a group that describe functions of group members, rather than their positions, are called ________.

Informal roles

"What kinds of skills are considered most valuable in your organization?" This is a question that might be asked in what type of interview?

Informational

Alexander and Evelyn post pictures of themselves together on Facebook. They now move in many of the same social circles, have begun to share possessions, and they even have their own "song." What stage are they likely in?

Integrating

_________ involves interaction between people who are part of a close and irreplaceable relationship in which they treat each other as unique individuals.

Interpersonal communication

Ricardo and Nilda are friends. Nilda asks Ricardo if he can help her move. Ricardo doesn't really want to help and comes up with an excuse. Which option below best describes Ricardo's friendship to Nilda?

It is low-obligation

Grant is having a conversation with a guy he just met in line for the ferric wheel. They are having a polite conversation about the weather. Grant's friend Justin notices him ain line and greets him by giving him a high-five. Justin tells Grant, "I appreciate you taking the time to talk with me yesterday. Cindy and I were just having a rough time and I needed someone to talk to." Grant puts his hand on Justin's shoulder and tells him, "Any time. You're a good friend." Which part of this situation exemplifies metacommunication.

Justin tells Grant, "I appreciate you taking the time to talk with me yesterday. Cindy and I were just having a rough time and I needed someone to talk to."

This model depicts five stages of intimacy development (coming together) and five stages in which people distance themselves from each other (coming apart).

Knapp's Developmental Model

Siblings in the ____________ category typically admire and respect one another. However, they interact less frequently and with less depth than they would like.

Longing

Which guideline should you apply in a video interview?

Look at the camera, not your screen monitor

Renee was bragging to her friends that she has over 10,000 "friends" in her online networks. The people around Renee know that she isn't really friends with all of these people. Which difference between mediated and offline friendships does this demonstrate?

More online communication isn't always better

Sophia shares most things with her partner, Jack. However, there are times when Sophia wants to maintain some emotional space from Jack and so she doesn't tell him everything she talks to her girlfriend, Elsa, about. Which dialectical tension does this illustrate?

Openness-privacy

When you have reached the stage of negotiating the solution to an issue in win-win problem solving, it is advisable first of all to ____________.

Paraphrase your partner's needs

Sari walks into the house with a distressed look on her face. Her boyfriend Ishmael responds to her by saying, "What did you do this time?!" Which style of expressing conflict did he use?

Passive aggression

When a communicator expresses hostility in an ambiguous way, it's called _____________.

Passive aggression

Parents who do not require children to follow many rules are called ______________.

Permissive

The term _______ refers to episodes in which people snub those around them by paying attention to their phones instead.

Phubbing

These describe rules for the group's operation and decision-making.

Procedural norms

By engaging in __________, some people show love by completing tasks together, talking, or engaging in some other mutually enjoyable activity.

Quality time

Deshawn and Carol talk about the vacations they plan to take together and the enjoyment they'll get out of it. It makes them feel closer together. What love language are they using?

Quality time

This type of power comes from the respect, liking, and trust others have for a member.

Referent power

Jason is creating a summary of his professional strengths and achievements. In other words, he is working on a ___________.

Resume

This type of power is in operation when others are influenced by the granting or promise of desirable consequences.

Reward power

We are often friends with people that can offer us something. This is how we choose friendships based on _____________.

Rewards

Official guidelines that govern what the group is supposed to do and how the members should behave are referred to as ________.

Rules

A discussion during which you are being considered for an opportunity is a ___________ interview.

Selection

The Johari Window is a way of representing how _______ operates.

Self-disclosure

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others is called _________.

Self-disclosure

Speaking up when you are upset, but without attacking the other person is a strategy known as "___________."

Share feelings respectfully

When asked in an interview to describe an ethical challenge from a past job, Marla responds, "A colleague confided in me once, revealing that she was being sexually harassed by another coworker. After discussing her options, we decided to report this behavior to the manager. I would take a supportive and direct approach again in a similar situation if hired for this position." Which part of the recommended response to a behavioral question did Marla fail to include?

Show the result of your behavior?

The principle of _______ holds that a leader's style should change with the circumstances.

Situational leadership

A limited number of people who's members interact with one another over time in order to reach goals is called a _________.

Small group

The model suggesting that we tend to stick with people who can give us rewards are greater than or equal to the costs we encounter in dealing with them is called _____________.

Social exchange theory

Good communicators can flourish in the workplace. Social scientists have labeled this skill ________, the capacity to effectively negotiate complex social relationships and environments.

Social intelligence

People who believe their friends will be there for them when the going gets tough typically experience less everyday stress and more physical and emotional resilience than other people. This strategy is "________________."

Stay loyal in hard times.

Jared and Joesph are siblings from a large family. Jared is 27 and Joesph is 29. They often get together to talk and they are emotionally close. How might you characterize their sibling relationship?

Supportive

Chandra just discovered that she uses a condescending tone with people when she disagrees with them. The people she disagrees with have always known she used such a tone with them. Which area of the Johari Window represents Chandra's behavior prior to her discovery?

The blind area

At this stage, not only do members accept the groups decision, they also endorse it.

The reinforcement stage.

T or F: A cover letter usually requests an interview.

True

T or F: Asking an applicant in a job interview if they have children or if they are pregnant is illegal.

True

T or F: Asking an applicant in a job interview if they suffer from depression is illegal.

True

When deciding on how to respond to an illegal interview question, you should ___________.

Understand there is no single correct way to respond.

Explaining politely but firmly that she was uncomfortable with questions regarding her sexual orientation, Thalia ended the job interview, said goodbye, and hung up the phone. Which strategy did she use to deal with illegal questions?

Withdraw

Jelata and Heather are both engineers at the same company. Neither one of them is the boss of the other. Jelata tells Heather that she needs to finish her project by noon. What dimension of relational messages does this exemplify?

control