COMM Chapter 4 Quiz

Only eight hours after physically receiving a message, most people remember only about what amount of the message?

35 percent

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of

paraphrasing

As soon as the news program begins an interview with the President of the United States, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores ability to listen is being hindered by

prejudgment

When we listen to a friend's worries, let a romantic partner tell us about problems, counsel a coworker, or talk with a parent about health concerns, we are engaging in

relational listening

A neighbor asks Charles how the family is doing. There have been some family problems. Charles takes offense, thinking that the neighbor is prying into personal business. Charles is engaging in

defensive listening

Mary is studying for her final exams and is quite stressed about getting good grades. Her roommate Anne asks, "Have you finished studying yet?" Mary gets offended and verbally attacks Anne by saying, "Get off my case. I'm doing the best I can to prepare." Anne replies, "Sorry Mary, I was just checking to see how you were doing." Mary's dialogue to Anne could be viewed as

defensive listening

Kyla says to Diane, "I'm so stressed about my grad school applications. I haven't heard back from any of the schools." Diane interjects stating, "Oh well, life will be fine, and you don't have to stress or talk about it anymore. I am so over hearing about those applications!" Which of these is Diane doing?

diversionary interrupting

A noisy room is an example of what obstacle to listening?

environmental distraction

What are the two ways that mindfulness can enhance communication?

increases our understanding of how someone feels and thinks about what they are saying and leads others to express themselves in greater depth

All of the following are parts of the listening process EXCEPT

judging

Listening to enrich our lives so that we can enjoy conversations and music while not concentrating on organizing and remembering is what type of listening?

listening for pleasure

Elliot is having trouble listening effectively in his political science class. The professor has been presenting information quickly while simultaneously flipping through an abundance of PowerPoint slides containing complex statistical data. Elliot doesn't know where to focus his energies. This is an example of

message overload

While listening to her friend Bill, Judy occasionally says, "tell me more" or "that's interesting; go on." These are examples of what type of communication to demonstrate interest and attentiveness?

minimal encouragers

David had his laptop open, checking out his favorite websites. His mother calls, and during the conversation, he answers by saying, "ummm hmmm," "yeah," "sure," "ummm hmmm," all because he is really focused on the websites. David is engaged in

pseudolistening

While working on a team project, Greg doesn't pay much attention to what other coworkers discuss. He lets much of their conversation just come in one ear and out the other. However, when his team leader mentions going to a restaurant to celebrate the end of the project, Greg listens attentively. This is an example of

selective listening