COMM MIDTERM FINAL
A dominating conflict-handling style can result in your group members feeling as if you have a hidden agenda and suspect motivations. True False
True
Computer-mediated communication (CMC) allows us to form fictional identities by separating our physical appearance and other nonverbal cues from the communication process. True False
True
Computer-mediated communication (CMC) experienced in real time is more realistic because it better mimics face-to-face communication. True False
True
Culture can be described as the rules of living and functioning in a particular society. True False
True
_________ is/are created by connecting with people online across geographic barriers in order to gather, connect, and relate to people who share our interests, beliefs, and ideas. Real time relationships Cyberspace Virtual communities Social media
Virtual communities
Which of these scenarios involves a situational distraction? You are talking on the phone in a quiet, empty room. Your Internet connection is lost while you are conducting research for a paper. You are studying while watching an awards show on TV. You are in a meeting with your boss, and he has a large mustard stain on his shirt.
You are studying while watching an awards show on TV.
Which of the following scenarios best demonstrates listening? You don't understand something your professor just said, so you raise your hand to ask for clarification. You and your friend are playing a video game when you are interrupted by an Amber Alert alarm. Your mother's dog barks whenever a stranger comes to the door, but not when you arrive. While swimming at the lake, you realize someone is trying to save a child from drowning.
You don't understand something your professor just said, so you raise your hand to ask for clarification.
You attend a meeting for the neighborhood you live in. The discussion is about whether a special tax should be collected to start a community vegetable garden. In the meeting, one of your neighbors stands up and forcefully speaks in favor of the garden. Everyone else at the meeting applauds this speech, including your close friends. According to theories of social attractiveness, what is your reaction most likely to be? You leave the meeting early because you are worn out from applauding. You wait until you are alone to tell your friends you disagree with the proposal for the garden. You take your cue from others and agree with the proposal for the garden. You support the garden because the person who gave the speech was physically attractive.
You take your cue from others and agree with the proposal for the garden.
McLuhan predicted a future where people would communicate via "electric media" in ______. a "global village" "digital forums" a "mass media milieu" an "electric utopia"
a "global village"
In high-context cultures, there is ______. a desire for explicit logic more restriction in communication a focus on nonverbal cues need for detail
a focus on nonverbal cues
Match the relationship description with the appropriate trajectory. becomes intimate quickly, moves quickly to commitment becomes intimate quickly, but loses momentum intimacy gradually grows through series of ups and down, ends in commitment intimacy develops slowly, relationship rocky along the way, eventually ends in commitment
accelerated accelerated-arrested intermediate prolonged
Which level of workplace culture is the easiest to observe? assumptions values interaction artifacts
artifacts
Define standpoint theory
asserts that our points of view arise from the social groups to which we belong and influence how we socially construct the world
Employees use information-seeking strategies to get feedback from co-workers in the ______ stage of workplace socialization. anticipatory exit assimilation normative
assimilation
During their first meeting, Christina's group decides that all group members need to attend all meetings, be prompt to all meetings, and contribute to all tasks. However, a group member, Brooke, consistently shows up late and does not complete the tasks assigned to her. Brooke has ______. fulfilled group tasks minimized grouphate violated group norms engaged in grouptalk
violated group norms
Reconciling needs of the group task with group members' relational needs is one of the challenges of shared leadership. True False
True
Some forms of disability are invisible. True False
True
The "I" in HURIER stands for "interpreting." True False
True
The development of the written/print tradition allowed for the ability to share information with a mass public. True False
True
Ethnocentric people are usually willing to learn about the ideas of other cultures. True False
False
High-context versus low-context is one of Geert Hofstede's five cultural dimensions. True False
False
In a virtual group, failure to effectively complete the norming stage could lead to group members easily withdrawing from the group due to not feeling they belong to the group. True False
False
In the anticipatory stage, an individual doesn't need to worry about whether the needs and values of an organization align with what they would need from a prospective workplace. True False
False
Listening is a physical process. True False
False
Playing competitive sports is an excellent way to practice mindfulness. True False
False
Relational dialectic theory (RDT) notes that dialectical tensions are unhealthy for relationships. True False
False
Relationships only form because of proximity. True False
False
Relying on nonverbal cues is a reliable way to detect someone's ethnic background. True False
False
When brainstorming, it is important to focus on the quality of ideas, not quantity. True False
False
Workplace dissent is a disruptive force that weakens the culture and cohesion of any workplace. True False
False
______ is communication used to intimidate and segregate people based on gender, sexual orientation, race, ethnicity, and other identifiers. Hate speech Stereotyping bullying Discrimination
Hate speech
______ is communication used to intimidate and segregate people based on gender, sexual orientation, race, ethnicity, and other identifiers. Stereotyping bullying Discrimination Hate speech
Hate speech
Define self-concept
general perception of who we are
The impact of ______ is an unstoppable process that exposes people to new and different accents, dialects, and languages. outsourcing globalization diversity international travel
globalization
Users of new media can become almost anything by simply ______. going online creating a hashtag on Twitter unplugging joining a Facebook group
going online
When we let our perceptions of only one positive trait, like physical attractiveness, influence our perceptions of a person we are demonstrating which effect? latent effect proximity effect horns effect halo effect
halo effect
______ develops when people seek to understand one another with an open attitude and dialogue. The peace imperative Mutual respect Perception checking A cultural imperative
mutual respect
In previous group meetings, Charlotte and Josie could not agree on the best way to approach their group's task, but now they are beginning to resolve their conflicts. Most of their communication now focuses on the task at hand and cohesion begins to develop for the entire group. What stage are they in? storming stage forming stage adjourning stage norming stage
norming stage
In which dialectic tension is there the need to share and a need for privacy? autonomy and connectedness openness and closedness novelty and predictability autonomy and openness
novelty and predictability
While people often want something new, they may also want something comfortable. This is an example of which dialectical tension? novelty and predictability separation and selection autonomy and connectedness openness and closedness
novelty and predictability
Define selective attention
process of concentrating on one part of the environment while not paying attention to the rest
The Internet allows the consumer to become the ______. manager observer mark producer
producer
Information-based messages used to establish status and gain power are ______. signifiers androgyny report talk rapport talk
report talk
The kind of workplace relationships most likely frowned upon by organizations are ______. superior-subordinate relationships romantic relationships mentor-protégé relationships work-spouse relationships
romantic relationships
We can use narrative to help understand the cultural context and one another. True False
True
Workplace communication can be considered organizational communication. True False
True
You can hear without listening. True False
True
Match the description of a new media experience with an example of that experience. many speaking to many two-way communication democratizing retaining individuality
Twitter Instant Messaging Political Blogs Instagram
What is the main idea of the cooperative principle
We must respond to conversations in ways that others expect as determined by the type or nature of the conversation
What communication tradition comes after the Oral Tradition but before the invention of printing? Pictographic Hieroglyphic Written Electronic
Written
Define interpersonal constructs
bipolar dimensions of judgment used to size up people or social situations
Marriage is one way that the ______ stage of the model of interaction stages can be formalized. bonding integrating experimenting intensifying
bonding
Computer-mediated communication (CMC) allows users to present a carefully crafted image of the self and also gives them the capability to ______ that image. change regret believe become
change
A couple's relationship is significantly altered after the town they live in experiences a hurricane that devastates them both. This is an example of a(n) ______ turning point. circumstantial interpersonal/normative dyadic social network
circumstantial
______ describes communication among people from a variety of different cultures. Co-cultural communication Cross-cultural communication Diversity communication Ritual communication
co-cultural communication
Which of the following is considered a boundary-spanning role? coordinator encourager harmonizer harmonizer
coordinator
Match each description with its task role. Links ideas and alternative offered by member Extends ideas or alternative through members' suggestions Motivates members to offer high-quality ideas and alternatives Challenges ideas and alternatives offered by members
coordinator elaborator energizer evaluator-critic
Calling your mother on your birthday is an example of an U.S. American cultural ritual. True False
False
Punctuation constitutes one of the ways you can give off nonverbal cues online. True False
true
What are the attributes of communication
-a process -collaborative -involves messages -creative -participatory
What are major influences on the ways of understanding and interpreting the world
-culture -media -fields of experience -language
How many steps are there in the HURIER process? 7 5 4 6
6
What are three stages of workplace socialization? State-of-the relationship talk, depersonalization, and cost escalation Competence, performance, and de-escalation Anticipatory, assimilation, and exit Information peers, collegial peers, and special peers
Anticipatory, assimilation, and exit
As a group leader, what should you keep in mind for work environments used for brainstorming? Avoid providing distracting snacks. Be sure chairs are comfortable. Ensure there are a few very long tables. Hold all meetings in the same room.
Be sure chairs are comfortable.
Chanté and Corey are co-workers who both have complaints about various aspects of their workplace, from procedures to noise to unpleasant smells coming from the coffee area. Chanté visits with her supervisor when she has an issue she would like to address. Her supervisor has asked her to come to these impromptu meetings with a thoughtful solution to any complaint. Corey complains often, but to Chanté instead of to his supervisor. Chanté has suggested Corey talk to his supervisor, but he says he doesn't feel she would be receptive to his ideas. Which of the following statements about this situation is true? Chanté is more likely to be fired in the near future than Corey. Chanté's approach is more aggressive than Corey's. Corey is more likely to think about finding a different job. Corey and Chanté are likely information peers.
Corey is more likely to think about finding a different job.
The New Media Tradition is also called the ______. Digital Tradition Interactive Age Surveillance State Social Media Culture
Digital Tradition
Which of the following actions is an example of a relational communication competency? Reserving space for group meetings Gaining access to group by-laws Managing interactions among group members Articulating a group's history
Managing interactions among group members
What theory best describes the Electronic Tradition? Marshall McLuhan's classical medium Johannes Gutenberg's print medium William Gibson's Cyberspace Walter Ong's Oral Culture
Marshall McLuhan's classical medium
______ is/are short online descriptions of ourselves, usually consisting of age, sex, race, physical features, affiliations, and interests. Peripheral information User-created content Self-disclosure Personal profiles
Personal profiles
Jared is a Marine who completed two tours of duty in Afghanistan. He uses Facebook to stay in touch with those with whom he served, along with family and friends from high school and previous jobs. His profile photo is his official military portrait, but he shares photos taken on cell phones during his service overseas, as well as photos of his wife and three children. He follows some celebrities and political figures and uses Facebook as his news source, choosing the ones he trusts and finds most incisive and accurate. Which characteristic of new media is illustrated by Jared's Facebook page? always evolving personalized flexible creative
Personalized
______ can be positive or negative. Prejudice Discrimination Stereotypes Ethnocentrism
Stereotypes
Which country is an example of a low-context culture? Iraq Switzerland China Greece
Switzerland
Match each situation to its appropriate information-seeking strategy. Employees deviate from workplace norms to see whether the source will notice. Employees obtain the information from a person other than the source. Employees obtain information by reflecting on their peer interactions with the source. Employees obtain information by witnessing an interaction between the source and a coworker.
Testing Indirect Surveillance Observing
Define cognitive complexity
The degree to which a person's system of interpersonal constructs are numerous, abstract, organized, and capable of handling contradictions.
Define symbolic interactionism
The framework that positions communication as the primary means by which people internalize and use social values to guide how they see themselves, how they see others, and how they interact.
When you meet someone new, you are struck by how good looking they are. According to studies on physical attraction, what else will you likely think about this person? The person is hardworking. The person is untrustworthy. The person is unintelligent. The person is insincere.
The person is hardworking
Define perception
The process of being aware of and understanding the world
Which of the following statements reflects the input of slackers? They encourage problem-solving group talk. They evaluate ideas during brainstorming. They may contribute to group hate. They increase group cohesion.
They contribute to group hate
Which of the following statements regarding those who use a dominating conflict-handling style is true? They strive to find a middle ground between their needs and others' needs. They risk alienating their group members. They often argue that someone is carrying most of the group's burdens. They have low levels of interest in their own benefit and the benefit of others.
They risk alienating their group members.
Informational diversity and value diversity are two examples of the kinds of resources that group members can share among themselves to the advantage of the whole group. True False
True
Internalizing the norms and values of a workplace is part of the assimilation stage of socialization. True False
True
Linear models of relationships are flawed insofar as they are mostly based on the experiences of white, straight, middle-class couples. True False
True
Marshall McLuhan predicted many of the technologies we use today long before they were created. True False
True
Media awareness does not require appreciative listening. True False
True
Perception checking can be done indirectly by asking others for their perspectives before drawing a conclusion. True False
True
Proximity is the physical and virtual distance between two people. True False
True
Race and ethnicity are interchangable terms. True False
True
During which stage does the group disband? storming forming adjourning norming
adjourning
Define prototypes
an image of the best example of a particular category
______ refers to a blend of both feminine and masculine traits. Gender Intersex Bisexuality Androgyny
androgyny
Listening to music is a common example of ______ listening.
appreciative
Define Stereotypes
are generalizations made to an entire group of people or situations on the basis of the observed traits of one or a few members of the group
Define schemas
are mental structures developed from past experiences that help us respond to some stimuli in the future
Informal communication networks are different from formal ones because they ______. can convey both positive and negative information exist in opposition to the organization exist only outside the workplace are not sanctioned by the organization
are not sanctioned by the organization
Which of the following actions would help you to better remember a speech? considering the medium getting closer to the speaker avoiding bias avoiding verbatim recording
avoid verbatim recordings
When couples wink at each other to communicate a specific message, they are using a type of ______ to build relational culture. behavioral actions physical objects cultural artifacts events/times
behavioral actions
When the decision-making process usually involves a large number of people working together, that culture can be described as ______. masculine collectivist having a low level of power distance having a high degree of uncertainty avoidance
collectivist
Match each description with the appropriate building and maintenance role. Offers interpretations of member input Offers alternatives that incorporate member input Ensures members have a satisfying group experience Keeps communication open among members
commentator compromiser encourager gatekeeper
Define Small Group Communication
communication among the members of a small group of people working together to achieve a common goal or purpose ex]families, classroom, team
Define Interpersonal Communication
communication with or between persons who approaches another as individuals in a relationship
Match the description with its correct term. contains all the information in the world occurs immediately, with no delay reinvention of physical space
cyberspace real time virtuality
The exit stage of workplace socialization begins when an employee ______. engages in upward dissent feels dissatisfied with the job and expresses displaced dissent decides to disengage from the workplace or gets notified of separation considers a change in jobs and begins daydreaming about it
decides to disengage from the workplace or gets notified of separation
The contradictory needs that comprise a relationship are referred to as ______. dyadic turning points dialectical tensions symbols selections
dialectical tensions
Define Communication Activism
direct energetic action in support of needed social change for individuals, groups, organizations, and communities
Juan just transferred to a new university, and he was looking forward to joining sports, clubs, and organizations. However, he was denied the opportunity to join a group that was seemingly open to everyone. He thinks it is because he is Hispanic. Juan suspects he is a victim of ______. discrimination stereotypes hate speech bullying
discrimination
You must be proficient in ______ listening before you can engage in other types of listening goals. comprehensive discriminative empathic critical
discriminative
The ______ step in HURIER involves weighing the credibility and accuracy of the message to make an assessment about the information. interpreting remembering understanding evaluating
evaluating
Expressing concerns directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as lateral dissent. True False
false
Odetta is staying with her grandchildren, Evan and Stella, in their home while their parents are on a cruise. The first night alone with the children, Evan asks if they can watch a movie together. Odetta tells Evan and Stella that when she was their age she had to go to a movie theatre and pay money to see a movie. "Every time?" asks Stella. Odetta laughs and explains that people didn't watch movies over and over because they did have to pay every time. "I didn't know that!" says Evan. "I've seen Star Wars like a hundred times! Think how much that would cost!" What characteristic of new media does this scenario illustrate? interactive flexible personalized creative
flexible
Young-hee has a way of helping the group work together smoothly. When conflicts arise, she eases group tension with humor. What role is Young-hee playing? recorder role information giver role harmonizer role initiator-contributor role
harmonizer role
Which of the following is an example of the democratizing quality of new media? hashtag activism (#MeToo, #BlackLivesMatter) three C-Span networks broadcasting government proceedings the spread of digital misinformation marchers protesting U.S. immigration policy
hashtag activism (#MeToo, #BlackLivesMatter)
Moving closer to a speaker would help you to ______ their speech.
hear
They acronym for the six-step listening process stands for
hearing, understanding, remembering, interpreting, evaluating, and responding
At family gatherings, Celine's relatives ask if she is dating and when she will settle down, get married, and have children. They ask if she has ever taken a romantic interest in her male friend and neighbor, Aaron. A number of her aunts have offered to set her up with "nice boys" from church. Celine's relatives' comments and offers are ______. ableist heterosexist queer sexist
heterosexist
A society with many rules and regulations would have a ______. high degree of individuality high amount of uncertainty avoidance short-term time orientation low level of power distance
high amount of uncertainty avoidance
Define self-esteem
individual's assessment of his or her worth
Marco and Ashleigh started dating not too long ago. After some discussion, the two decided to "label" their relationship as exclusive, and began referring to each other as "partners" when they spoke to family and friends. In the model of interaction stages, this stage is known as ______. intensifying integrating initiating experimenting
integrating
When resolving conflict, Christine balances open communication and logical exchanges. This is the ______ conflict-handling style. avoiding integrating dominating obliging
integrating
If a couple begins to consider whether their relationship is like other relationships, they are experiencing a(n) ______ turning point. dyadic interpersonal/normative circumstantial social network
interpersonal/normative
According to Edwards, one benefit of studying communication is it can help us get higher paying jobs it can help us persuade and control others it can have a positive impact on our relationship with others it can make other like us better
it can have a positive impact on our relationship with others
What idea, coined by Sapir and Whorf describes language as something we use to create and participate in social reality maximum principle social contructionism mediated communication literacy theory linguistic relativity hypothesis
linguistic relativity hypothesis
Chloe is a high school student, and Jeannette, her mother, is a teacher at Chloe's high school. During a casual conversation one evening, they come up with an idea for a blog that gives both sides of the educational perspective - the teacher's and the student's. The blog is a big success, and Chloe and Jeannette attract thousands of readers and commenters. They even land an interview on the local morning news. Which aspect of new media does the story of Chloe and Jeannette's blog best represent? two-way communication retaining individuality many speaking to many democratizing
many speaking to many
Being expected to act aggressively versus being expected to act compassionately is traditionally associated with which of the five cultural dimensions? power distance uncertainty avoidance masculinity vs. femininity individualism vs. collectivism
masculinity vs. femininity
While scrolling through his Facebook newsfeed, Jamal questions the accuracy of an article he reads. Jamal is demonstrating ______. community activism mindfulness media awareness source distraction
media awareness
When two people in a relationship go to dinner together and also send text messages to each other later, they are using ______ to build their relationship. confirming communication media multiplexity cultural expectations spiraling communication
media multiplexity
When Mariah Carey performed on "Dick Clark's New Year's Rockin' Eve" in 2016, she had technical issues with her equipment, which distracted her and those watching her performance. What kind of a distraction is this?
medium distraction
Which of the following elements is often ignored as an important part of a leader's responsibility? Meeting environment Norms Brainstorming Groupthink
meeting environment
Define perceptual bias
mental shortcuts involving incomplete or inaccurate impressions
Define Mass Communication
messages transmitted by electronic and print media to large audiences that are distant and undifferentiated ex] news, books, music -little interaction with audience
Walter Ong's primary concern in his work on the influence of technology on verbal communication was the impact of the shift from ______ on culture and education. primary to secondary orality handwriting to print orality to literacy electronic to digital communication
orality to literacy
Define scripts
organized sequences of action that define a well-known situation
Meena meets someone new and finds that she is very drawn to the color of the person's eyes. This is an example of ______. social exchange theory physical attraction social attraction reciprocity
physical attraction
The listening goal of appreciative listening is ______. criticism pleasure information communication
pleasure
According to social penetration theory, which are things a person would share when in the middle layer of self-disclosure? spiritual values favorite musician political views greatest fears
political views
Discriminative listening is a type of listening that ______. provides the ability to understand the different stimuli around us in order to process the meaning involves listening to others by responding nonjudgmentally to their needs refers to trying to understand and make meaning of the message occurs when you need to evaluate an argument and develop an opinion based on evidence
provides the ability to understand the different stimuli around us in order to process the meaning
Define Digital Immigrants
refer to people who have adopted and learned digital technologies later in life
Define looking-glass self
refer to the notion that the self arises from interpersonal interactions and the perceptions of others
Define Mediated Communication
refers to communication or messages that are transmitted through some type of medium ex] phone, email, text messages
Define interpretation
refers to giving meaning to information
Define face-to-face communication
refers to situations in which physically or bodily copresent participants speak directly to one another during the interaction
Define generalized other
refers to the viewpoint of the entire society
When Marc's friends at school talk about dating and who they are attracted to at school, Marc feels a bit uncomfortable because he doesn't like sharing information about his relational status or ______. gender identity sexual orientation report talk ethnocentrism
sexual orientation
Define Public Communication
situations in which a person delivers a message to an audience ex] a body unified by common interest
Define perceptual barrier
something that hinders effective communication by influencing observation and interpretation
Hearing is what happens when ______ are received by the ear and brain. messages information sound waves mental processes
sound waves
Define Communication Competence
the ability to communicate in a personally effective yet socially appropriate manner
Media awareness, one of the benefits of being a good listener, generally requires ______. a willingness to admit when you're wrong a listening tour extensive experience with online media the ability to selectively evaluate messages
the ability to selectively evaluate messages
Imagined trajectories, as defined by Honeycutt, refer to ______. imagining a relationship with a stranger a person's perception of specific events in a relationship fantasizing about a different relationship than the one you have the various paths that a person understands a relationship can take
the various paths that a person understands a relationship can take
A high level of power distance would be characterized by a society run by a dictator. True False
true
Jon brings his supervisor, Casey, a list of updates and messages left for her from the day before. Jon's part in this communication exchange is an example of ______ communication. horizontal downward formal upward
upward
The editor of the newspaper where Sylvie interned last summer has an inspirational poster that features the words "Dream Big" beneath a mountainous landscape. What level of workplace culture did it express? artifacts values assumptions expectations
values
When you have regular interactions with your coworkers as a result of employment at the same organization, you are developing ______. workplace friendships worker solidarity superior-subordinate relationships workplace relationships
workplace relationships
Define filter bubble
A state of intellectual isolation that may result from having content pushed by website algorithms using past online behavior, personalized searches, and user information to guess which information one most wishes to view.
______ is a term used to describe the unique differences in people. Cultural ritual Inclusion Co-cultural communication Diversity
Diversity
International business ventures and trade relations are part of the ______ imperative. ethical technological economic peace
Economic
What technological tradition marked the beginning of the First Media Age? Digital Written/Print New Media Electronic
Electronic
According to Erving Goffman's theory of self-presentation, emoticons, such as smiley and frowny faces, constitute expressions we give. True False
False
Allie is not sure which winter holiday her new classmate might celebrate. If Allie checks with her teacher before saying "Merry Christmas" to her classmate, this interaction would be an example of a direct approach of perception checking. True False
False
Appreciative listening does not require effort. True False
False
Because workplace culture is built on assumptions that are deeply held and resistant to change, this means that all employees will view or define the culture similarly. True False
False
Gossip is, by definition, negative and detrimental to workplace productivity. True False
False
Hearing is an active process. True False
False
Listening is a crucial skill in college, but it becomes less important as you enter the workforce. True False
False
Listening is one of the most important skills in public speaking. True False
False
Responding to ineffective communication is an example of a task communication competency. True False
False
Secondary orality is when a culture has no knowledge of communication technology beyond the spoken word. True False
False
Small groups always evolve into teams. True False
False
The adjourning stage only happens once the task is complete. True False
False
The closer that two people are, the more they use face-to-face communication to connect. True False
False
The emergent leader approach to leadership is when leadership emerges when a group member decides to be in charge of the other members. True False
False
The five communicative functions of decision-making must be completed in order. True False
False
The process of self-disclosure involves restricting conversation with another person to the superficial layer of intimacy. True False
False
Trying to help everyone find a middle ground to resolve any conflicts, will result in everyone feeling like they are being treated equally. True False
False
Carla grew up in the 1960's. Her family owned one television set that received four channels. Local news was broadcast three times a day, and national news was broadcast in the evening. Her family subscribed to a local newspaper. Their lone family phone was their primary way of communicating with family and friends when they could not communicate face to face. Carla spent a lot of time listening to pop music on LPs and the AM radio in her bedroom. Carla's experience at this time in her life reflects the ______ Age. Second Media Digital First Media New Media
First Media
Which is an example of an event that may lead to a circumstantial turning point in Reynill and Irene's relationship? Reynill's parents state that they like Irene very much. Reynill puts his arm around Irene during a movie. Irene's apartment catches on fire, so she stays at Reynill's. Irene and Reynill decide their relationship is moving too fast.
Irene's apartment catches on fire, so she stays at Reynill's.
Interactivity, personalization, creativity, flexibility, and continual evolution are the characteristics of ______. New Media the Third Media Age the Internet the First Media Age
New Media
Interactivity, personalization, creativity, flexibility, and continual evolution are the characteristics of ______. the Internet New Media the Third Media Age the First Media Age
New Media
According to a 2014 Pew Research Center survey, who is more likely to have used an online dating service at some point? Longer-term committed couples Middle-aged adults Newer couples Older adults
Newer couples
In his group, Humberto plays a boundary-spanning role. Which of the following tasks would he likely engage in to fulfill this role? Smoothing over conflict in the group Communicating meeting notes to each group member Publicizing the group's mission to others Communicating with group members in a warm and supportive manner
Publicizing the group's mission to others
Define selective memory
The process of retaining and recalling certain bits of information from past interactions, while forgetting the rest
Patrice and Frank worked together on a grueling project and found they got along exceptionally well. Now that their project is over, they continue to stop by one another's cubicles to chat and have lunch in the company cafeteria several days a week. Patrice and Frank are both happily married, and their spouses have grown accustomed to hearing about their spouse's "work wife" and "work husband." Which of the following statements is true regarding Patrice and Frank's work-spouse relationship? They are engaged in a type of special peer relationship. They are likely to become romantically involved. They are likely to extend their friendship outside of the organization. They are engaged in a mentor-protégé relationship.
They are likely to extend their friendship outside of the organization.
Which of the following scenarios is an example of a substantive group conflict? Tia and Matt disagree on the best way to complete a group task. Matt confronts Tia for not doing her share of the group work. Matt interrupts Tia every time she tries to speak. Tia uses group bylaws to keep Matt from stating his opinion.
Tia and Matt disagree on the best way to complete a group task.
What does it mean to "out" someone? To assume a heterosexist worldview. To misidentify someone's sexual orientation based on stereotypes. To reveal their LGBTQIA+ identity without their permission. To support an LGBTQIA+ friend in a public way.
To reveal their LGBTQIA+ identity without their permission.
What level of organizational culture are beliefs and perceptions that workers have about themselves, relationships with co-workers, and the workplace? values assumptions artifacts expectations
assumptions
When his group members begin to argue about the most efficient way to organize data, Dante plays on his phone because he feels the conflict is over a trivial detail. Other group members become irritated, stating that he doesn't care about the group or the task they must complete. What conflict-handling style is Dante using? Obliging Avoiding Dominating Compromising
avoiding
Kinsey and Gerard have just expressed mutual interest on a dating site and are talking on the site's instant messaging platform for the first time. Both Kinsey and Gerard are impressed with what they're hearing about each, and both wonder why the other is still single. In the course of their conversation, they realize they have a friend in common. Kinsey went to high school with Gerard's business partner, Keith, and is Facebook friends with him. According to Walther and Parks's warranting theory, Kinsey and Gerard will most likely ______. be motivated to be more authentic in their self-representation find a way to exit the conversation so they can consult Keith about each other stop pursuing a possible relationship out of fear Keith will not confirm their stories have a better chance of relationship success because of their mutual friend
be motivated to be more authentic in their self-representation
A group forms because they like video games. In the first meeting, the group decides they will all help each other increase their skills and beat levels together. To meet this goal, group members promise to attend group meetings and speak respectfully to one another. Which of the following would be considered one of their group tasks? Attend group meetings Provide feedback to each other Beat levels together Liking video games
beat levels together
Which of the following situations can occur outside of our conscious awareness? source distractions mindfulness bias listening anxiety
bias
The ThinkB4YouSpeak advertising campaign was created primarily to address ______. bullying stereotyping discrimination prejudice
bullying
The ThinkB4YouSpeak advertising campaign was created primarily to address ______. discrimination prejudice bullying stereotyping
bullying
During the norming stage, group members begin to settle into their roles and have a sense of belonging in the group. This results in a sense of belonging known as group ______. forming performing cohesion norms
cohesion
Match each way of thinking with its cultural value dimension. large number of family members may be involved in healthcare decisions teachers may be called by their first names Select option masculinity high rules and policies establish predictability competitiveness and assertiveness are valued
collectivism low power of distance high uncertainty avoidance competitiveness and assertiveness are values
Cameron does a lot of research online before going to visit their top five college picks. On these campus visits, Cameron is diligent to ask questions, take notes, and save the informational material the college gives them. Which kind of listening is Cameron practicing in this scenario? discriminative appreciative critical comprehensive
comprehensive
Someone who tries to find a middle ground between their own needs and the group needs uses a(n) ______ conflict-handling style. avoiding dominating obliging compromising
compromising
Pair each dialectic tension with its conflicting core need. autonomy novelty openness
connectedness predictability closeness
The small company Selim works for may have to move from its historic building on the riverfront because of water damage. Which aspect of workplace culture would change due to this move? contextual elements role artifacts interactive elements symbolic artifacts
contextual elements
Luis is completing his degree in commercial art. For his final portfolio, he is required to create a website and at least two social media pages. As an artist, Luis will communicate his personality and sense of style through digital media while sharing samples of work he completed during college and at an internship for an advertising firm. Which characteristic of new media is best illustrated by Luis's portfolio? interactive creative flexible always evolving
creative
Evaluating can be particularly helpful when it comes to ______ listening. comprehensive appreciative empathic critical
critical
Which type of listening is the most demanding? empathic appreciative critical discriminative
critical
Bertrand's supervisor has been showing Bertrand a lot of favoritism, even telling Bertrand that he's been shielding Bertrand from being fired by hiding Bertrand's mistakes. This dishonesty and the possibility of ulterior motives on his supervisor's part makes Bertrand feel very uncomfortable, even though the supervisor seems to be acting for Bertrand's benefit. What kind of communication climate is the supervisor creating? motivational supportive manipulative defensive
defensive
Simone and Nan have had a long workplace friendship, based on their mutual commitment to their children's involvement in soccer in their K-12 years. Now Simone's children are in college on soccer scholarships—active, happy, and excelling—while Nan's daughter lives at home and is unemployed. They are both disengaging from the relationship by talking only about work-related tasks, an approach called ______. state-of-the-relationship talk cost escalation restriction depersonalization
depersonalization
Define Interaction Metaphor
describes communication as a two-way process of reciprocal action -think ping pong
Juan just transferred to a new university, and he was looking forward to joining sports, clubs, and organizations. However, he was denied the opportunity to join a group that was seemingly open to everyone. He thinks it is because he is Hispanic. Juan suspects he is a victim of ______. hate speech bullying stereotypes discrimination
discrimination??
Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. displaced lateral upward articulated
displaced
Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. lateral upward displaced articulated
displaced
______ is a term used to describe the unique differences in people. Inclusion Diversity Cultural ritual Co-cultural communication
diversity
Ayinde tells his partner "I love you," for the first time, and his partner says it back. Which kind of turning point does this represent? social network circumstantial interpersonal/normative dyadic
dyadic
Things that happen between a couple, such as a first kiss, and affect the level of intimacy in a relationship are considered what type of turning point? social network interpersonal/normative circumstantial dyadic
dyadic
Is communication dynamic or static
dynamic - on going process
A therapist is likely to be uniquely skilled at which type of listening? empathic appreciative discriminative comprehensive
empathic
Which of the following terms describe categories of communication networks that exist in workplace communication? formal and informal linear and transactional static and dynamic interpersonal and small group
formal and informal
When a group meets for the first time and members are focused on belonging with the group, the group is in the ______ stage of small group development. storming forming norming performing
forming
Define Masspersonal Communication
happens when a person uses a mass communication context for interpersonal communication or when a person uses an interpersonal communication context for mass communication ex] social networking posts
Define Social Construction Metaphor
idea that communication influences communicator -stresses that communication shapes and creates the larger social realities in which people operate
Octavius plays on a baseball team. At each game, Octavius and his other team members wear matching pants, shirts, and hats that have their team logo. What does this reinforce? decision-making talk norms group hate identity
identity
How have scholars extended Ong's studies to current ways that technology impacts culture? attention to oral culture inclusion of the culture of new media attention to print culture inclusion of manuscript studies
inclusion of the culture of new media
During the storming stage, group communication and disagreements may increase because group members are struggling to balance ______. group cliques and goals individual and group identities being polite and being straightforward tasks and deadlines
individual and group identities
Define Selective exposure theory
individuals prefer messages that support their own positions to messages supporting other positions
Which of the following terms describes a member who is expected to be proficient in using technology and seeking relevant information on the Internet? initiator-contributor encourager information giver orienter
information giver
Laverne is proficient with the Internet and in his group role, he often provides options to the group, data, and anecdotes. Laverne is filling which group role? information giver role encourager role initiator-contributor role recorder role
information giver role
According to the model of interaction stages, the ______ step is when people greet each other and where relationships begin. initiating integrating intensifying experimenting
initiating
When participating in a group project for school, Simone takes charge of managing the group's progress toward the goal. Simone spearheads analyzing solutions and resolving conflicts among group members. She communicates clearly with all group members and devotes most of her energies toward goal attainment. What role is Simone fulfilling? orienter role harmonizer role information giver role initiator-contributor role
initiator-contributor role
Samuel tells Kasey about his biggest dream—to someday publish a book of his poetry. According to social penetration theory, Samuel is exposing his ______. middle layers core personality inner layers outermost layers
inner layers
As a feature of small group communication, the concept of ______ is most closely associated with systems theory, which states that all parts of a system must work together to adapt to its environment. group norms interdependence group task group size
interdependence
Asking questions would occur in the ______ step of the HURIER process. responding evaluating interpreting understanding
interpreting
Define Communication Age
is an age in which communication, technology, and media converge and deeply permeate daily life
John Dewey, an important American philosopher of education and communication theory, wrote in 1927 that ______ was a crucial skill to participate in democracy and resolve social problems. media awareness leadership activism listening
listening
Ben doesn't like to be on conference calls at work because he will be asked questions and a lot of complex information is discussed. What listening problem might Ben be experiencing? situational distraction listening anxiety judging too soon bias
listening anxiety
______ occur(s) when a listener's fear triggers an inability to process and interpret messages being sent by others. Source distractions Bias Listening anxiety Judging too soon
listening anxiety
When someone travels to gain understanding about different communities, they are conducting ______. relationship satisfaction job success a listening tour media awareness
listening tour
If someone says they prefer to communicate online because it is easier to share their feelings and build a relationship, they are noting that Internet communication encourages ______. low-friction opportunities to communicate the dissolution of traditional barriers connecting cocooning
low-friction opportunities to communicate
You are attracted to someone who seems to be as good-looking as you. This is an example of the ______. proximity hypothesis halo effect horns effect matching hypothesis
matching hypothesis
Sylvester is a partner at a law firm. He meets a newly hired attorney, Jay, and based on their limited conversations, Sylvester sees a lot of potential in Jay. He asks Jay to have lunch with him and offers to help him avoid some common mistakes he has seen other young associates make. If Jay accepts Sylvester's offer, they will enter into a ______. peer relationship romantic relationship workplace friendship mentor-protégé relationship
mentor-protégé relationship
Walter Fisher (1984) argues that _______ are now we build communities and relationships and create our lives occupations narratives politics families
narratives
Which method for handling dialectical tensions involves compromising so both needs are met to some degree, but neither is fully met? separation neutralization reframing selection
neutralization
Jodie ignores her own needs and is more concerned with the group's welfare and meeting the group's need in a conflict. Which type of conflict-handling style is she using? Dominating Compromising Avoiding Obliging
obliging
Define saturated self
occurs when an individual's identity is infused with the numerous, and sometimes incompatible, views of others
Define selective perception
occurs when individuals filter what they see and hear to make it suit their own needs, biases, or expectations
Define selective exposure
occurs when we expose ourselves only to beliefs, values, and ideas that are similar to our own
Define self-image
one's mental picture of oneself
Our social realities emerge through our unique identities our past histories our educational experiences our interaction with others
our interaction with others
Erica has just started a new job, and she feels lost because her team members are using terminology she is not familiar with. What is another name for this terminology? insider language jargon storytelling acronyms
pardon
Match the scenario with its cultural imperative. meeting with the representatives of other countries to discuss a nuclear disarmament treaty a pop singer traveling to other countries to learn more about the culture importing and exporting globally talking with a cousin in Europe over Skype
peace self-awareness economic technological
Define Digital Natives
people for whom digital technologies such as computers, cell phones, video games, and digital cameras already existed when they were born
Goffman expressed his concept of the presentational self with a(n) ______ metaphor. mask costume competition performance
performance
A group has met every week for the last month working on a semester-long project. Recent group meetings have focused on evaluating the progress each group member has made, and engaging in decision-making and problem-solving techniques to keep moving forward. Most of the disagreements that have occurred lately center on not following the meeting agenda. Everyone is currently focused on producing a large volume of work to help the group achieve its goal. This group is likely at the ______ stage of group development. performing adjourning storming norming
performing
Define Transmission Metaphor
portrays the receiver of a message as passive, even though communication is a two-way street
Define Convergence
refers to the ways in which the many forms of technologically mediated and face-to-face communication overlap and intersect in our daily lives
Which method for handling dialectical tensions is used the most rarely? neutralization selection reframing separation
reframing
When someone describes the overall feeling of a relationship they are describing a ______. dialectical tension symbol relational climate confirming communication
relational climate
The ______ imperative reminds us that people never truly understand their own culture until they compare it to others . peace equality self-awareness ethics
self-awarness
Our general idea of who we are as people is known as our self-image possible self self-concept self-esteem
self-concept
Irwin Altman and Dalmas Taylor developed the Social Penetration Theory to show how relationships progress toward intimacy as a result of _______ from both partners. physical attraction self-disclosure mutual trust words of affirmation
self-disclosure
The study of _______ includes a recognition that misunderstanding may arise when connotative meanings are confused with denotati phonemes morphemes syntax semantics
semantics
Which of these would be true of a person with a high level of cultural competence? avoids perception checking uncomfortable with travelling maintains minimal cultural knowledge sensitive of differences
sensitive of differences
Deepika, Mayim, and Jezebel are all working together on a small volunteer committee that is planning a fundraising event for a local nonprofit. Since Deepika is a public relations professional, she leads efforts to publicize the event. Mayim, a web designer, is creating a website and leading discussions on handling payments through the website. Jezebel, who works as an event planner, is handling the logistics for the actual event. What are these three exhibiting? Shared leadership approach Task communication competencies Emergent leadership approach Relational communication competencies
shared leadership approach
Responding to a message is considered part of the listening process because your response will ______. reveal whether or not you are biased show the other person how carefully you were paying attention reflect the persuasiveness of the speaker show the other person that you do not have listening anxiety
show the other person how carefully you were paying attention
Match the scenario with the type of listening problem it describes. Two people talk loudly nearby as you try to finish your term paper A friend uses an unfamiliar abbreviation in her text message The signal is lost as you are using GPS to navigate The National Rifle Association endorses a candidate, so you will not vote for her.
situational distractions source distractions medium distractions bias
You are generally drawn to smart and funny people. Therefore, when someone tells a funny joke in a group of friends, you feel drawn to get to know that person better. This exemplifies ______. matching hypothesis halo effect horns effect social attraction
social attraction
Korey is talking to a friend about their relationship. She says, "We have been friends for a long time. It hasn't always been easy, but the happy times outweigh the difficult ones." This exemplifies ______. the horns effect social exchange theory social attractiveness theory the halo effect
social exchange theory
After meeting Sonia's partner for the first time, her father says, "I don't think you two are a good match." Even though her father's opinion is important, Sonia evaluates the relationship and decides she has never been happier. Eventually, she moves in with her partner. This is an example of a(n) ______ turning point. circumstantial social network dyadic interpersonal/normative
social network
Amy and Julia are becoming closer because they are sharing progressively more private details about themselves with one another. This illustrates ______. matching hypothesis theory social penetration theory social attraction theory social attractiveness theory
social penetration theory
At work, Elisa receives an email from her boss with a sentence in all caps. After reading the email she can't stop wondering if her boss is angry at her. What type of distraction is this an example of? listening anxiety situational distraction medium distraction source distraction
source distraction
______ occur(s) when the person or mediated message we are listening to exhibits a behavior that inhibits our ability to listen. Listening anxiety Situational distractions Source distractions Medium distractions
source distractions
Lowell and Paul have worked together in the same IT department for four years. They have socialized outside work, and they play golf together when the weather permits. They have developed inside jokes that never fail to make them both laugh, even though others in their department don't understand why. They are honest with each other when asked for feedback or advice and celebrate after work when one finishes a big project successfully. Lowell and Paul are ______ peers. special information relational collegial
special
Match the definition with its barrier. popular beliefs about groups of people dislike or hatred toward a particular group verbal and nonverbal behaviors that foster biased attitudes
stereotypes prejudice discrimination
When we create "pictures in our heads" of a variety of social groups, we are drawing on stereotypes scripts interpersonal constructs prototypes
sterotypes
After a frustrating second meeting with their small group of 5 people, Camilla and Miguel get coffee to discuss their opinions of the group and strategize how they can resolve some of the issues that have arisen. During the next meeting, Camilla and Miguel text message each other, privately discussing what is happening in the meeting. What stage of group development does this likely exemplify? performing norming forming storming
storming
Sometimes employees get tired of dressing in clothes they find uncomfortable and wish that their company would relax its dress code a bit. This is an example of how ______ can impact the level of formality in a workplace. role artifacts interactive elements symbolic artifacts contextual elements
symbolic artifacts
Which theory posits that communication is the primary means by which we internalize and use social values to guide how we see ourselves, how we see others and how we interact? generalized other symbolic interactionism standpoint theory social construction
symbolic interactionism
Cocooners are those who ______. talk only to their in-groups only use mediated communication talk to many different groups only communicate face to face
talk only to their in-groups
Which are roles that facilitate a group's progress toward solving a problem or reaching a goal? task roles maintenance roles interpersonal roles building roles
task roles
Your ability to communicate with your relatives from around the world without leaving home is a result of the ______ cultural imperative. peace technological ethical economic
technological
Media awareness, one of the benefits of being a good listener, generally requires ______. extensive experience with online media the ability to selectively evaluate messages a listening tour a willingness to admit when you're wrong
the ability to selectively evaluate messages
Define Communication
the collaborative process of using messages to create and participate in social reality
Define Translation Metaphor
the communication model that describes communication as a process in which participants, who are simultaneous senders and receivers, exchange meanings and influence their relationship -source sender to target receivers
Individualism focuses on ______. group harmony decision-making with extended family the immediate family group loyalty and cohesion
the immediate family
Your partner begins ignoring your text messages. According to ______, this may be a sign of the "avoiding" step in a relationship's process of coming apart. social attraction theory the model of interaction stages social penetration theory the linear model of relationships
the model of interaction stages
What technological development allowed for the first mass production of books? the written tradition the Internet the printing press handwritten manuscripts
the printing press
What technological development did Johannes Gutenberg contribute to the development of a new communication tradition? handwritten manuscripts the telephone the radio the printing press
the printing press
Connie is having a conversation with her neighbor, Evelyn, who is getting ready to celebrate the Jewish holiday of Passover. Connie decides to ask her some questions about the holiday and show her interest in learning more about her neighbor's culture. In this scenario, Connie is demonstrating ______. the self-awareness imperative perception checking low power distance high uncertainty avoidance
the self-awareness imperative
Define Social Reality
the set of social judgments members of a group agree upon -emerge from social interaction
According to Marshall McLuhan's Classical Medium Theory, media consist of ______ radio and television any signal carried by electronic means the symbolic environment of any communicative act the capabilities of the Internet
the symbolic environment of any communicative act
Imagined trajectories, as defined by Honeycutt, refer to ______. fantasizing about a different relationship than the one you have a person's perception of specific events in a relationship the various paths that a person understands a relationship can take imagining a relationship with a stranger
the various paths that a person understands a relationship can take