COMM MIDTERM FINAL

A dominating conflict-handling style can result in your group members feeling as if you have a hidden agenda and suspect motivations. True False

True

Computer-mediated communication (CMC) allows us to form fictional identities by separating our physical appearance and other nonverbal cues from the communication process. True False

True

Computer-mediated communication (CMC) experienced in real time is more realistic because it better mimics face-to-face communication. True False

True

Culture can be described as the rules of living and functioning in a particular society. True False

True

_________ is/are created by connecting with people online across geographic barriers in order to gather, connect, and relate to people who share our interests, beliefs, and ideas. Real time relationships Cyberspace Virtual communities Social media

Virtual communities

Which of these scenarios involves a situational distraction? You are talking on the phone in a quiet, empty room. Your Internet connection is lost while you are conducting research for a paper. You are studying while watching an awards show on TV. You are in a meeting with your boss, and he has a large mustard stain on his shirt.

You are studying while watching an awards show on TV.

Which of the following scenarios best demonstrates listening? You don't understand something your professor just said, so you raise your hand to ask for clarification. You and your friend are playing a video game when you are interrupted by an Amber Alert alarm. Your mother's dog barks whenever a stranger comes to the door, but not when you arrive. While swimming at the lake, you realize someone is trying to save a child from drowning.

You don't understand something your professor just said, so you raise your hand to ask for clarification.

You attend a meeting for the neighborhood you live in. The discussion is about whether a special tax should be collected to start a community vegetable garden. In the meeting, one of your neighbors stands up and forcefully speaks in favor of the garden. Everyone else at the meeting applauds this speech, including your close friends. According to theories of social attractiveness, what is your reaction most likely to be? You leave the meeting early because you are worn out from applauding. You wait until you are alone to tell your friends you disagree with the proposal for the garden. You take your cue from others and agree with the proposal for the garden. You support the garden because the person who gave the speech was physically attractive.

You take your cue from others and agree with the proposal for the garden.

McLuhan predicted a future where people would communicate via "electric media" in ______. a "global village" "digital forums" a "mass media milieu" an "electric utopia"

a "global village"

In high-context cultures, there is ______. a desire for explicit logic more restriction in communication a focus on nonverbal cues need for detail

a focus on nonverbal cues

Match the relationship description with the appropriate trajectory. becomes intimate quickly, moves quickly to commitment becomes intimate quickly, but loses momentum intimacy gradually grows through series of ups and down, ends in commitment intimacy develops slowly, relationship rocky along the way, eventually ends in commitment

accelerated accelerated-arrested intermediate prolonged

Which level of workplace culture is the easiest to observe? assumptions values interaction artifacts

artifacts

Define standpoint theory

asserts that our points of view arise from the social groups to which we belong and influence how we socially construct the world

Employees use information-seeking strategies to get feedback from co-workers in the ______ stage of workplace socialization. anticipatory exit assimilation normative

assimilation

During their first meeting, Christina's group decides that all group members need to attend all meetings, be prompt to all meetings, and contribute to all tasks. However, a group member, Brooke, consistently shows up late and does not complete the tasks assigned to her. Brooke has ______. fulfilled group tasks minimized grouphate violated group norms engaged in grouptalk

violated group norms

Reconciling needs of the group task with group members' relational needs is one of the challenges of shared leadership. True False

True

Some forms of disability are invisible. True False

True

The "I" in HURIER stands for "interpreting." True False

True

The development of the written/print tradition allowed for the ability to share information with a mass public. True False

True

Ethnocentric people are usually willing to learn about the ideas of other cultures. True False

False

High-context versus low-context is one of Geert Hofstede's five cultural dimensions. True False

False

In a virtual group, failure to effectively complete the norming stage could lead to group members easily withdrawing from the group due to not feeling they belong to the group. True False

False

In the anticipatory stage, an individual doesn't need to worry about whether the needs and values of an organization align with what they would need from a prospective workplace. True False

False

Listening is a physical process. True False

False

Playing competitive sports is an excellent way to practice mindfulness. True False

False

Relational dialectic theory (RDT) notes that dialectical tensions are unhealthy for relationships. True False

False

Relationships only form because of proximity. True False

False

Relying on nonverbal cues is a reliable way to detect someone's ethnic background. True False

False

When brainstorming, it is important to focus on the quality of ideas, not quantity. True False

False

Workplace dissent is a disruptive force that weakens the culture and cohesion of any workplace. True False

False

______ is communication used to intimidate and segregate people based on gender, sexual orientation, race, ethnicity, and other identifiers. Hate speech Stereotyping bullying Discrimination

Hate speech

______ is communication used to intimidate and segregate people based on gender, sexual orientation, race, ethnicity, and other identifiers. Stereotyping bullying Discrimination Hate speech

Hate speech

Define self-concept

general perception of who we are

The impact of ______ is an unstoppable process that exposes people to new and different accents, dialects, and languages. outsourcing globalization diversity international travel

globalization

Users of new media can become almost anything by simply ______. going online creating a hashtag on Twitter unplugging joining a Facebook group

going online

When we let our perceptions of only one positive trait, like physical attractiveness, influence our perceptions of a person we are demonstrating which effect? latent effect proximity effect horns effect halo effect

halo effect

______ develops when people seek to understand one another with an open attitude and dialogue. The peace imperative Mutual respect Perception checking A cultural imperative

mutual respect

In previous group meetings, Charlotte and Josie could not agree on the best way to approach their group's task, but now they are beginning to resolve their conflicts. Most of their communication now focuses on the task at hand and cohesion begins to develop for the entire group. What stage are they in? storming stage forming stage adjourning stage norming stage

norming stage

In which dialectic tension is there the need to share and a need for privacy? autonomy and connectedness openness and closedness novelty and predictability autonomy and openness

novelty and predictability

While people often want something new, they may also want something comfortable. This is an example of which dialectical tension? novelty and predictability separation and selection autonomy and connectedness openness and closedness

novelty and predictability

Define selective attention

process of concentrating on one part of the environment while not paying attention to the rest

The Internet allows the consumer to become the ______. manager observer mark producer

producer

Information-based messages used to establish status and gain power are ______. signifiers androgyny report talk rapport talk

report talk

The kind of workplace relationships most likely frowned upon by organizations are ______. superior-subordinate relationships romantic relationships mentor-protégé relationships work-spouse relationships

romantic relationships

We can use narrative to help understand the cultural context and one another. True False

True

Workplace communication can be considered organizational communication. True False

True

You can hear without listening. True False

True

Match the description of a new media experience with an example of that experience. many speaking to many two-way communication democratizing retaining individuality

Twitter Instant Messaging Political Blogs Instagram

What is the main idea of the cooperative principle

We must respond to conversations in ways that others expect as determined by the type or nature of the conversation

What communication tradition comes after the Oral Tradition but before the invention of printing? Pictographic Hieroglyphic Written Electronic

Written

Define interpersonal constructs

bipolar dimensions of judgment used to size up people or social situations

Marriage is one way that the ______ stage of the model of interaction stages can be formalized. bonding integrating experimenting intensifying

bonding

Computer-mediated communication (CMC) allows users to present a carefully crafted image of the self and also gives them the capability to ______ that image. change regret believe become

change

A couple's relationship is significantly altered after the town they live in experiences a hurricane that devastates them both. This is an example of a(n) ______ turning point. circumstantial interpersonal/normative dyadic social network

circumstantial

______ describes communication among people from a variety of different cultures. Co-cultural communication Cross-cultural communication Diversity communication Ritual communication

co-cultural communication

Which of the following is considered a boundary-spanning role? coordinator encourager harmonizer harmonizer

coordinator

Match each description with its task role. Links ideas and alternative offered by member Extends ideas or alternative through members' suggestions Motivates members to offer high-quality ideas and alternatives Challenges ideas and alternatives offered by members

coordinator elaborator energizer evaluator-critic

Calling your mother on your birthday is an example of an U.S. American cultural ritual. True False

False

Punctuation constitutes one of the ways you can give off nonverbal cues online. True False

true

What are the attributes of communication

-a process -collaborative -involves messages -creative -participatory

What are major influences on the ways of understanding and interpreting the world

-culture -media -fields of experience -language

How many steps are there in the HURIER process? 7 5 4 6

6

What are three stages of workplace socialization? State-of-the relationship talk, depersonalization, and cost escalation Competence, performance, and de-escalation Anticipatory, assimilation, and exit Information peers, collegial peers, and special peers

Anticipatory, assimilation, and exit

As a group leader, what should you keep in mind for work environments used for brainstorming? Avoid providing distracting snacks. Be sure chairs are comfortable. Ensure there are a few very long tables. Hold all meetings in the same room.

Be sure chairs are comfortable.

Chanté and Corey are co-workers who both have complaints about various aspects of their workplace, from procedures to noise to unpleasant smells coming from the coffee area. Chanté visits with her supervisor when she has an issue she would like to address. Her supervisor has asked her to come to these impromptu meetings with a thoughtful solution to any complaint. Corey complains often, but to Chanté instead of to his supervisor. Chanté has suggested Corey talk to his supervisor, but he says he doesn't feel she would be receptive to his ideas. Which of the following statements about this situation is true? Chanté is more likely to be fired in the near future than Corey. Chanté's approach is more aggressive than Corey's. Corey is more likely to think about finding a different job. Corey and Chanté are likely information peers.

Corey is more likely to think about finding a different job.

The New Media Tradition is also called the ______. Digital Tradition Interactive Age Surveillance State Social Media Culture

Digital Tradition

Which of the following actions is an example of a relational communication competency? Reserving space for group meetings Gaining access to group by-laws Managing interactions among group members Articulating a group's history

Managing interactions among group members

What theory best describes the Electronic Tradition? Marshall McLuhan's classical medium Johannes Gutenberg's print medium William Gibson's Cyberspace Walter Ong's Oral Culture

Marshall McLuhan's classical medium

______ is/are short online descriptions of ourselves, usually consisting of age, sex, race, physical features, affiliations, and interests. Peripheral information User-created content Self-disclosure Personal profiles

Personal profiles

Jared is a Marine who completed two tours of duty in Afghanistan. He uses Facebook to stay in touch with those with whom he served, along with family and friends from high school and previous jobs. His profile photo is his official military portrait, but he shares photos taken on cell phones during his service overseas, as well as photos of his wife and three children. He follows some celebrities and political figures and uses Facebook as his news source, choosing the ones he trusts and finds most incisive and accurate. Which characteristic of new media is illustrated by Jared's Facebook page? always evolving personalized flexible creative

Personalized

______ can be positive or negative. Prejudice Discrimination Stereotypes Ethnocentrism

Stereotypes

Which country is an example of a low-context culture? Iraq Switzerland China Greece

Switzerland

Match each situation to its appropriate information-seeking strategy. Employees deviate from workplace norms to see whether the source will notice. Employees obtain the information from a person other than the source. Employees obtain information by reflecting on their peer interactions with the source. Employees obtain information by witnessing an interaction between the source and a coworker.

Testing Indirect Surveillance Observing

Define cognitive complexity

The degree to which a person's system of interpersonal constructs are numerous, abstract, organized, and capable of handling contradictions.

Define symbolic interactionism

The framework that positions communication as the primary means by which people internalize and use social values to guide how they see themselves, how they see others, and how they interact.

When you meet someone new, you are struck by how good looking they are. According to studies on physical attraction, what else will you likely think about this person? The person is hardworking. The person is untrustworthy. The person is unintelligent. The person is insincere.

The person is hardworking

Define perception

The process of being aware of and understanding the world

Which of the following statements reflects the input of slackers? They encourage problem-solving group talk. They evaluate ideas during brainstorming. They may contribute to group hate. They increase group cohesion.

They contribute to group hate

Which of the following statements regarding those who use a dominating conflict-handling style is true? They strive to find a middle ground between their needs and others' needs. They risk alienating their group members. They often argue that someone is carrying most of the group's burdens. They have low levels of interest in their own benefit and the benefit of others.

They risk alienating their group members.

Informational diversity and value diversity are two examples of the kinds of resources that group members can share among themselves to the advantage of the whole group. True False

True

Internalizing the norms and values of a workplace is part of the assimilation stage of socialization. True False

True

Linear models of relationships are flawed insofar as they are mostly based on the experiences of white, straight, middle-class couples. True False

True

Marshall McLuhan predicted many of the technologies we use today long before they were created. True False

True

Media awareness does not require appreciative listening. True False

True

Perception checking can be done indirectly by asking others for their perspectives before drawing a conclusion. True False

True

Proximity is the physical and virtual distance between two people. True False

True

Race and ethnicity are interchangable terms. True False

True

During which stage does the group disband? storming forming adjourning norming

adjourning

Define prototypes

an image of the best example of a particular category

______ refers to a blend of both feminine and masculine traits. Gender Intersex Bisexuality Androgyny

androgyny

Listening to music is a common example of ______ listening.

appreciative

Define Stereotypes

are generalizations made to an entire group of people or situations on the basis of the observed traits of one or a few members of the group

Define schemas

are mental structures developed from past experiences that help us respond to some stimuli in the future

Informal communication networks are different from formal ones because they ______. can convey both positive and negative information exist in opposition to the organization exist only outside the workplace are not sanctioned by the organization

are not sanctioned by the organization

Which of the following actions would help you to better remember a speech? considering the medium getting closer to the speaker avoiding bias avoiding verbatim recording

avoid verbatim recordings

When couples wink at each other to communicate a specific message, they are using a type of ______ to build relational culture. behavioral actions physical objects cultural artifacts events/times

behavioral actions

When the decision-making process usually involves a large number of people working together, that culture can be described as ______. masculine collectivist having a low level of power distance having a high degree of uncertainty avoidance

collectivist

Match each description with the appropriate building and maintenance role. Offers interpretations of member input Offers alternatives that incorporate member input Ensures members have a satisfying group experience Keeps communication open among members

commentator compromiser encourager gatekeeper

Define Small Group Communication

communication among the members of a small group of people working together to achieve a common goal or purpose ex]families, classroom, team

Define Interpersonal Communication

communication with or between persons who approaches another as individuals in a relationship

Match the description with its correct term. contains all the information in the world occurs immediately, with no delay reinvention of physical space

cyberspace real time virtuality

The exit stage of workplace socialization begins when an employee ______. engages in upward dissent feels dissatisfied with the job and expresses displaced dissent decides to disengage from the workplace or gets notified of separation considers a change in jobs and begins daydreaming about it

decides to disengage from the workplace or gets notified of separation

The contradictory needs that comprise a relationship are referred to as ______. dyadic turning points dialectical tensions symbols selections

dialectical tensions

Define Communication Activism

direct energetic action in support of needed social change for individuals, groups, organizations, and communities

Juan just transferred to a new university, and he was looking forward to joining sports, clubs, and organizations. However, he was denied the opportunity to join a group that was seemingly open to everyone. He thinks it is because he is Hispanic. Juan suspects he is a victim of ______. discrimination stereotypes hate speech bullying

discrimination

You must be proficient in ______ listening before you can engage in other types of listening goals. comprehensive discriminative empathic critical

discriminative

The ______ step in HURIER involves weighing the credibility and accuracy of the message to make an assessment about the information. interpreting remembering understanding evaluating

evaluating

Expressing concerns directly, openly, and clearly with your superiors because you believe they will take your concerns seriously is known as lateral dissent. True False

false

Odetta is staying with her grandchildren, Evan and Stella, in their home while their parents are on a cruise. The first night alone with the children, Evan asks if they can watch a movie together. Odetta tells Evan and Stella that when she was their age she had to go to a movie theatre and pay money to see a movie. "Every time?" asks Stella. Odetta laughs and explains that people didn't watch movies over and over because they did have to pay every time. "I didn't know that!" says Evan. "I've seen Star Wars like a hundred times! Think how much that would cost!" What characteristic of new media does this scenario illustrate? interactive flexible personalized creative

flexible

Young-hee has a way of helping the group work together smoothly. When conflicts arise, she eases group tension with humor. What role is Young-hee playing? recorder role information giver role harmonizer role initiator-contributor role

harmonizer role

Which of the following is an example of the democratizing quality of new media? hashtag activism (#MeToo, #BlackLivesMatter) three C-Span networks broadcasting government proceedings the spread of digital misinformation marchers protesting U.S. immigration policy

hashtag activism (#MeToo, #BlackLivesMatter)

Moving closer to a speaker would help you to ______ their speech.

hear

They acronym for the six-step listening process stands for

hearing, understanding, remembering, interpreting, evaluating, and responding

At family gatherings, Celine's relatives ask if she is dating and when she will settle down, get married, and have children. They ask if she has ever taken a romantic interest in her male friend and neighbor, Aaron. A number of her aunts have offered to set her up with "nice boys" from church. Celine's relatives' comments and offers are ______. ableist heterosexist queer sexist

heterosexist

A society with many rules and regulations would have a ______. high degree of individuality high amount of uncertainty avoidance short-term time orientation low level of power distance

high amount of uncertainty avoidance

Define self-esteem

individual's assessment of his or her worth

Marco and Ashleigh started dating not too long ago. After some discussion, the two decided to "label" their relationship as exclusive, and began referring to each other as "partners" when they spoke to family and friends. In the model of interaction stages, this stage is known as ______. intensifying integrating initiating experimenting

integrating

When resolving conflict, Christine balances open communication and logical exchanges. This is the ______ conflict-handling style. avoiding integrating dominating obliging

integrating

If a couple begins to consider whether their relationship is like other relationships, they are experiencing a(n) ______ turning point. dyadic interpersonal/normative circumstantial social network

interpersonal/normative

According to Edwards, one benefit of studying communication is it can help us get higher paying jobs it can help us persuade and control others it can have a positive impact on our relationship with others it can make other like us better

it can have a positive impact on our relationship with others

What idea, coined by Sapir and Whorf describes language as something we use to create and participate in social reality maximum principle social contructionism mediated communication literacy theory linguistic relativity hypothesis

linguistic relativity hypothesis

Chloe is a high school student, and Jeannette, her mother, is a teacher at Chloe's high school. During a casual conversation one evening, they come up with an idea for a blog that gives both sides of the educational perspective - the teacher's and the student's. The blog is a big success, and Chloe and Jeannette attract thousands of readers and commenters. They even land an interview on the local morning news. Which aspect of new media does the story of Chloe and Jeannette's blog best represent? two-way communication retaining individuality many speaking to many democratizing

many speaking to many

Being expected to act aggressively versus being expected to act compassionately is traditionally associated with which of the five cultural dimensions? power distance uncertainty avoidance masculinity vs. femininity individualism vs. collectivism

masculinity vs. femininity

While scrolling through his Facebook newsfeed, Jamal questions the accuracy of an article he reads. Jamal is demonstrating ______. community activism mindfulness media awareness source distraction

media awareness

When two people in a relationship go to dinner together and also send text messages to each other later, they are using ______ to build their relationship. confirming communication media multiplexity cultural expectations spiraling communication

media multiplexity

When Mariah Carey performed on "Dick Clark's New Year's Rockin' Eve" in 2016, she had technical issues with her equipment, which distracted her and those watching her performance. What kind of a distraction is this?

medium distraction

Which of the following elements is often ignored as an important part of a leader's responsibility? Meeting environment Norms Brainstorming Groupthink

meeting environment

Define perceptual bias

mental shortcuts involving incomplete or inaccurate impressions

Define Mass Communication

messages transmitted by electronic and print media to large audiences that are distant and undifferentiated ex] news, books, music -little interaction with audience

Walter Ong's primary concern in his work on the influence of technology on verbal communication was the impact of the shift from ______ on culture and education. primary to secondary orality handwriting to print orality to literacy electronic to digital communication

orality to literacy

Define scripts

organized sequences of action that define a well-known situation

Meena meets someone new and finds that she is very drawn to the color of the person's eyes. This is an example of ______. social exchange theory physical attraction social attraction reciprocity

physical attraction

The listening goal of appreciative listening is ______. criticism pleasure information communication

pleasure

According to social penetration theory, which are things a person would share when in the middle layer of self-disclosure? spiritual values favorite musician political views greatest fears

political views

Discriminative listening is a type of listening that ______. provides the ability to understand the different stimuli around us in order to process the meaning involves listening to others by responding nonjudgmentally to their needs refers to trying to understand and make meaning of the message occurs when you need to evaluate an argument and develop an opinion based on evidence

provides the ability to understand the different stimuli around us in order to process the meaning

Define Digital Immigrants

refer to people who have adopted and learned digital technologies later in life

Define looking-glass self

refer to the notion that the self arises from interpersonal interactions and the perceptions of others

Define Mediated Communication

refers to communication or messages that are transmitted through some type of medium ex] phone, email, text messages

Define interpretation

refers to giving meaning to information

Define face-to-face communication

refers to situations in which physically or bodily copresent participants speak directly to one another during the interaction

Define generalized other

refers to the viewpoint of the entire society

When Marc's friends at school talk about dating and who they are attracted to at school, Marc feels a bit uncomfortable because he doesn't like sharing information about his relational status or ______. gender identity sexual orientation report talk ethnocentrism

sexual orientation

Define Public Communication

situations in which a person delivers a message to an audience ex] a body unified by common interest

Define perceptual barrier

something that hinders effective communication by influencing observation and interpretation

Hearing is what happens when ______ are received by the ear and brain. messages information sound waves mental processes

sound waves

Define Communication Competence

the ability to communicate in a personally effective yet socially appropriate manner

Media awareness, one of the benefits of being a good listener, generally requires ______. a willingness to admit when you're wrong a listening tour extensive experience with online media the ability to selectively evaluate messages

the ability to selectively evaluate messages

Imagined trajectories, as defined by Honeycutt, refer to ______. imagining a relationship with a stranger a person's perception of specific events in a relationship fantasizing about a different relationship than the one you have the various paths that a person understands a relationship can take

the various paths that a person understands a relationship can take

A high level of power distance would be characterized by a society run by a dictator. True False

true

Jon brings his supervisor, Casey, a list of updates and messages left for her from the day before. Jon's part in this communication exchange is an example of ______ communication. horizontal downward formal upward

upward

The editor of the newspaper where Sylvie interned last summer has an inspirational poster that features the words "Dream Big" beneath a mountainous landscape. What level of workplace culture did it express? artifacts values assumptions expectations

values

When you have regular interactions with your coworkers as a result of employment at the same organization, you are developing ______. workplace friendships worker solidarity superior-subordinate relationships workplace relationships

workplace relationships

Define filter bubble

A state of intellectual isolation that may result from having content pushed by website algorithms using past online behavior, personalized searches, and user information to guess which information one most wishes to view.

______ is a term used to describe the unique differences in people. Cultural ritual Inclusion Co-cultural communication Diversity

Diversity

International business ventures and trade relations are part of the ______ imperative. ethical technological economic peace

Economic

What technological tradition marked the beginning of the First Media Age? Digital Written/Print New Media Electronic

Electronic

According to Erving Goffman's theory of self-presentation, emoticons, such as smiley and frowny faces, constitute expressions we give. True False

False

Allie is not sure which winter holiday her new classmate might celebrate. If Allie checks with her teacher before saying "Merry Christmas" to her classmate, this interaction would be an example of a direct approach of perception checking. True False

False

Appreciative listening does not require effort. True False

False

Because workplace culture is built on assumptions that are deeply held and resistant to change, this means that all employees will view or define the culture similarly. True False

False

Gossip is, by definition, negative and detrimental to workplace productivity. True False

False

Hearing is an active process. True False

False

Listening is a crucial skill in college, but it becomes less important as you enter the workforce. True False

False

Listening is one of the most important skills in public speaking. True False

False

Responding to ineffective communication is an example of a task communication competency. True False

False

Secondary orality is when a culture has no knowledge of communication technology beyond the spoken word. True False

False

Small groups always evolve into teams. True False

False

The adjourning stage only happens once the task is complete. True False

False

The closer that two people are, the more they use face-to-face communication to connect. True False

False

The emergent leader approach to leadership is when leadership emerges when a group member decides to be in charge of the other members. True False

False

The five communicative functions of decision-making must be completed in order. True False

False

The process of self-disclosure involves restricting conversation with another person to the superficial layer of intimacy. True False

False

Trying to help everyone find a middle ground to resolve any conflicts, will result in everyone feeling like they are being treated equally. True False

False

Carla grew up in the 1960's. Her family owned one television set that received four channels. Local news was broadcast three times a day, and national news was broadcast in the evening. Her family subscribed to a local newspaper. Their lone family phone was their primary way of communicating with family and friends when they could not communicate face to face. Carla spent a lot of time listening to pop music on LPs and the AM radio in her bedroom. Carla's experience at this time in her life reflects the ______ Age. Second Media Digital First Media New Media

First Media

Which is an example of an event that may lead to a circumstantial turning point in Reynill and Irene's relationship? Reynill's parents state that they like Irene very much. Reynill puts his arm around Irene during a movie. Irene's apartment catches on fire, so she stays at Reynill's. Irene and Reynill decide their relationship is moving too fast.

Irene's apartment catches on fire, so she stays at Reynill's.

Interactivity, personalization, creativity, flexibility, and continual evolution are the characteristics of ______. New Media the Third Media Age the Internet the First Media Age

New Media

Interactivity, personalization, creativity, flexibility, and continual evolution are the characteristics of ______. the Internet New Media the Third Media Age the First Media Age

New Media

According to a 2014 Pew Research Center survey, who is more likely to have used an online dating service at some point? Longer-term committed couples Middle-aged adults Newer couples Older adults

Newer couples

In his group, Humberto plays a boundary-spanning role. Which of the following tasks would he likely engage in to fulfill this role? Smoothing over conflict in the group Communicating meeting notes to each group member Publicizing the group's mission to others Communicating with group members in a warm and supportive manner

Publicizing the group's mission to others

Define selective memory

The process of retaining and recalling certain bits of information from past interactions, while forgetting the rest

Patrice and Frank worked together on a grueling project and found they got along exceptionally well. Now that their project is over, they continue to stop by one another's cubicles to chat and have lunch in the company cafeteria several days a week. Patrice and Frank are both happily married, and their spouses have grown accustomed to hearing about their spouse's "work wife" and "work husband." Which of the following statements is true regarding Patrice and Frank's work-spouse relationship? They are engaged in a type of special peer relationship. They are likely to become romantically involved. They are likely to extend their friendship outside of the organization. They are engaged in a mentor-protégé relationship.

They are likely to extend their friendship outside of the organization.

Which of the following scenarios is an example of a substantive group conflict? Tia and Matt disagree on the best way to complete a group task. Matt confronts Tia for not doing her share of the group work. Matt interrupts Tia every time she tries to speak. Tia uses group bylaws to keep Matt from stating his opinion.

Tia and Matt disagree on the best way to complete a group task.

What does it mean to "out" someone? To assume a heterosexist worldview. To misidentify someone's sexual orientation based on stereotypes. To reveal their LGBTQIA+ identity without their permission. To support an LGBTQIA+ friend in a public way.

To reveal their LGBTQIA+ identity without their permission.

What level of organizational culture are beliefs and perceptions that workers have about themselves, relationships with co-workers, and the workplace? values assumptions artifacts expectations

assumptions

When his group members begin to argue about the most efficient way to organize data, Dante plays on his phone because he feels the conflict is over a trivial detail. Other group members become irritated, stating that he doesn't care about the group or the task they must complete. What conflict-handling style is Dante using? Obliging Avoiding Dominating Compromising

avoiding

Kinsey and Gerard have just expressed mutual interest on a dating site and are talking on the site's instant messaging platform for the first time. Both Kinsey and Gerard are impressed with what they're hearing about each, and both wonder why the other is still single. In the course of their conversation, they realize they have a friend in common. Kinsey went to high school with Gerard's business partner, Keith, and is Facebook friends with him. According to Walther and Parks's warranting theory, Kinsey and Gerard will most likely ______. be motivated to be more authentic in their self-representation find a way to exit the conversation so they can consult Keith about each other stop pursuing a possible relationship out of fear Keith will not confirm their stories have a better chance of relationship success because of their mutual friend

be motivated to be more authentic in their self-representation

A group forms because they like video games. In the first meeting, the group decides they will all help each other increase their skills and beat levels together. To meet this goal, group members promise to attend group meetings and speak respectfully to one another. Which of the following would be considered one of their group tasks? Attend group meetings Provide feedback to each other Beat levels together Liking video games

beat levels together

Which of the following situations can occur outside of our conscious awareness? source distractions mindfulness bias listening anxiety

bias

The ThinkB4YouSpeak advertising campaign was created primarily to address ______. bullying stereotyping discrimination prejudice

bullying

The ThinkB4YouSpeak advertising campaign was created primarily to address ______. discrimination prejudice bullying stereotyping

bullying

During the norming stage, group members begin to settle into their roles and have a sense of belonging in the group. This results in a sense of belonging known as group ______. forming performing cohesion norms

cohesion

Match each way of thinking with its cultural value dimension. large number of family members may be involved in healthcare decisions teachers may be called by their first names Select option masculinity high rules and policies establish predictability competitiveness and assertiveness are valued

collectivism low power of distance high uncertainty avoidance competitiveness and assertiveness are values

Cameron does a lot of research online before going to visit their top five college picks. On these campus visits, Cameron is diligent to ask questions, take notes, and save the informational material the college gives them. Which kind of listening is Cameron practicing in this scenario? discriminative appreciative critical comprehensive

comprehensive

Someone who tries to find a middle ground between their own needs and the group needs uses a(n) ______ conflict-handling style. avoiding dominating obliging compromising

compromising

Pair each dialectic tension with its conflicting core need. autonomy novelty openness

connectedness predictability closeness

The small company Selim works for may have to move from its historic building on the riverfront because of water damage. Which aspect of workplace culture would change due to this move? contextual elements role artifacts interactive elements symbolic artifacts

contextual elements

Luis is completing his degree in commercial art. For his final portfolio, he is required to create a website and at least two social media pages. As an artist, Luis will communicate his personality and sense of style through digital media while sharing samples of work he completed during college and at an internship for an advertising firm. Which characteristic of new media is best illustrated by Luis's portfolio? interactive creative flexible always evolving

creative

Evaluating can be particularly helpful when it comes to ______ listening. comprehensive appreciative empathic critical

critical

Which type of listening is the most demanding? empathic appreciative critical discriminative

critical

Bertrand's supervisor has been showing Bertrand a lot of favoritism, even telling Bertrand that he's been shielding Bertrand from being fired by hiding Bertrand's mistakes. This dishonesty and the possibility of ulterior motives on his supervisor's part makes Bertrand feel very uncomfortable, even though the supervisor seems to be acting for Bertrand's benefit. What kind of communication climate is the supervisor creating? motivational supportive manipulative defensive

defensive

Simone and Nan have had a long workplace friendship, based on their mutual commitment to their children's involvement in soccer in their K-12 years. Now Simone's children are in college on soccer scholarships—active, happy, and excelling—while Nan's daughter lives at home and is unemployed. They are both disengaging from the relationship by talking only about work-related tasks, an approach called ______. state-of-the-relationship talk cost escalation restriction depersonalization

depersonalization

Define Interaction Metaphor

describes communication as a two-way process of reciprocal action -think ping pong

Juan just transferred to a new university, and he was looking forward to joining sports, clubs, and organizations. However, he was denied the opportunity to join a group that was seemingly open to everyone. He thinks it is because he is Hispanic. Juan suspects he is a victim of ______. hate speech bullying stereotypes discrimination

discrimination??

Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. displaced lateral upward articulated

displaced

Expressing your concerns about workplace problems with people who do not work with you is called ______ dissent. lateral upward displaced articulated

displaced

______ is a term used to describe the unique differences in people. Inclusion Diversity Cultural ritual Co-cultural communication

diversity

Ayinde tells his partner "I love you," for the first time, and his partner says it back. Which kind of turning point does this represent? social network circumstantial interpersonal/normative dyadic

dyadic

Things that happen between a couple, such as a first kiss, and affect the level of intimacy in a relationship are considered what type of turning point? social network interpersonal/normative circumstantial dyadic

dyadic

Is communication dynamic or static

dynamic - on going process

A therapist is likely to be uniquely skilled at which type of listening? empathic appreciative discriminative comprehensive

empathic

Which of the following terms describe categories of communication networks that exist in workplace communication? formal and informal linear and transactional static and dynamic interpersonal and small group

formal and informal

When a group meets for the first time and members are focused on belonging with the group, the group is in the ______ stage of small group development. storming forming norming performing

forming

Define Masspersonal Communication

happens when a person uses a mass communication context for interpersonal communication or when a person uses an interpersonal communication context for mass communication ex] social networking posts

Define Social Construction Metaphor

idea that communication influences communicator -stresses that communication shapes and creates the larger social realities in which people operate

Octavius plays on a baseball team. At each game, Octavius and his other team members wear matching pants, shirts, and hats that have their team logo. What does this reinforce? decision-making talk norms group hate identity

identity

How have scholars extended Ong's studies to current ways that technology impacts culture? attention to oral culture inclusion of the culture of new media attention to print culture inclusion of manuscript studies

inclusion of the culture of new media

During the storming stage, group communication and disagreements may increase because group members are struggling to balance ______. group cliques and goals individual and group identities being polite and being straightforward tasks and deadlines

individual and group identities

Define Selective exposure theory

individuals prefer messages that support their own positions to messages supporting other positions

Which of the following terms describes a member who is expected to be proficient in using technology and seeking relevant information on the Internet? initiator-contributor encourager information giver orienter

information giver

Laverne is proficient with the Internet and in his group role, he often provides options to the group, data, and anecdotes. Laverne is filling which group role? information giver role encourager role initiator-contributor role recorder role

information giver role

According to the model of interaction stages, the ______ step is when people greet each other and where relationships begin. initiating integrating intensifying experimenting

initiating

When participating in a group project for school, Simone takes charge of managing the group's progress toward the goal. Simone spearheads analyzing solutions and resolving conflicts among group members. She communicates clearly with all group members and devotes most of her energies toward goal attainment. What role is Simone fulfilling? orienter role harmonizer role information giver role initiator-contributor role

initiator-contributor role

Samuel tells Kasey about his biggest dream—to someday publish a book of his poetry. According to social penetration theory, Samuel is exposing his ______. middle layers core personality inner layers outermost layers

inner layers

As a feature of small group communication, the concept of ______ is most closely associated with systems theory, which states that all parts of a system must work together to adapt to its environment. group norms interdependence group task group size

interdependence

Asking questions would occur in the ______ step of the HURIER process. responding evaluating interpreting understanding

interpreting

Define Communication Age

is an age in which communication, technology, and media converge and deeply permeate daily life

John Dewey, an important American philosopher of education and communication theory, wrote in 1927 that ______ was a crucial skill to participate in democracy and resolve social problems. media awareness leadership activism listening

listening

Ben doesn't like to be on conference calls at work because he will be asked questions and a lot of complex information is discussed. What listening problem might Ben be experiencing? situational distraction listening anxiety judging too soon bias

listening anxiety

______ occur(s) when a listener's fear triggers an inability to process and interpret messages being sent by others. Source distractions Bias Listening anxiety Judging too soon

listening anxiety

When someone travels to gain understanding about different communities, they are conducting ______. relationship satisfaction job success a listening tour media awareness

listening tour

If someone says they prefer to communicate online because it is easier to share their feelings and build a relationship, they are noting that Internet communication encourages ______. low-friction opportunities to communicate the dissolution of traditional barriers connecting cocooning

low-friction opportunities to communicate

You are attracted to someone who seems to be as good-looking as you. This is an example of the ______. proximity hypothesis halo effect horns effect matching hypothesis

matching hypothesis

Sylvester is a partner at a law firm. He meets a newly hired attorney, Jay, and based on their limited conversations, Sylvester sees a lot of potential in Jay. He asks Jay to have lunch with him and offers to help him avoid some common mistakes he has seen other young associates make. If Jay accepts Sylvester's offer, they will enter into a ______. peer relationship romantic relationship workplace friendship mentor-protégé relationship

mentor-protégé relationship

Walter Fisher (1984) argues that _______ are now we build communities and relationships and create our lives occupations narratives politics families

narratives

Which method for handling dialectical tensions involves compromising so both needs are met to some degree, but neither is fully met? separation neutralization reframing selection

neutralization

Jodie ignores her own needs and is more concerned with the group's welfare and meeting the group's need in a conflict. Which type of conflict-handling style is she using? Dominating Compromising Avoiding Obliging

obliging

Define saturated self

occurs when an individual's identity is infused with the numerous, and sometimes incompatible, views of others

Define selective perception

occurs when individuals filter what they see and hear to make it suit their own needs, biases, or expectations

Define selective exposure

occurs when we expose ourselves only to beliefs, values, and ideas that are similar to our own

Define self-image

one's mental picture of oneself

Our social realities emerge through our unique identities our past histories our educational experiences our interaction with others

our interaction with others

Erica has just started a new job, and she feels lost because her team members are using terminology she is not familiar with. What is another name for this terminology? insider language jargon storytelling acronyms

pardon

Match the scenario with its cultural imperative. meeting with the representatives of other countries to discuss a nuclear disarmament treaty a pop singer traveling to other countries to learn more about the culture importing and exporting globally talking with a cousin in Europe over Skype

peace self-awareness economic technological

Define Digital Natives

people for whom digital technologies such as computers, cell phones, video games, and digital cameras already existed when they were born

Goffman expressed his concept of the presentational self with a(n) ______ metaphor. mask costume competition performance

performance

A group has met every week for the last month working on a semester-long project. Recent group meetings have focused on evaluating the progress each group member has made, and engaging in decision-making and problem-solving techniques to keep moving forward. Most of the disagreements that have occurred lately center on not following the meeting agenda. Everyone is currently focused on producing a large volume of work to help the group achieve its goal. This group is likely at the ______ stage of group development. performing adjourning storming norming

performing

Define Transmission Metaphor

portrays the receiver of a message as passive, even though communication is a two-way street

Define Convergence

refers to the ways in which the many forms of technologically mediated and face-to-face communication overlap and intersect in our daily lives

Which method for handling dialectical tensions is used the most rarely? neutralization selection reframing separation

reframing

When someone describes the overall feeling of a relationship they are describing a ______. dialectical tension symbol relational climate confirming communication

relational climate

The ______ imperative reminds us that people never truly understand their own culture until they compare it to others . peace equality self-awareness ethics

self-awarness

Our general idea of who we are as people is known as our self-image possible self self-concept self-esteem

self-concept

Irwin Altman and Dalmas Taylor developed the Social Penetration Theory to show how relationships progress toward intimacy as a result of _______ from both partners. physical attraction self-disclosure mutual trust words of affirmation

self-disclosure

The study of _______ includes a recognition that misunderstanding may arise when connotative meanings are confused with denotati phonemes morphemes syntax semantics

semantics

Which of these would be true of a person with a high level of cultural competence? avoids perception checking uncomfortable with travelling maintains minimal cultural knowledge sensitive of differences

sensitive of differences

Deepika, Mayim, and Jezebel are all working together on a small volunteer committee that is planning a fundraising event for a local nonprofit. Since Deepika is a public relations professional, she leads efforts to publicize the event. Mayim, a web designer, is creating a website and leading discussions on handling payments through the website. Jezebel, who works as an event planner, is handling the logistics for the actual event. What are these three exhibiting? Shared leadership approach Task communication competencies Emergent leadership approach Relational communication competencies

shared leadership approach

Responding to a message is considered part of the listening process because your response will ______. reveal whether or not you are biased show the other person how carefully you were paying attention reflect the persuasiveness of the speaker show the other person that you do not have listening anxiety

show the other person how carefully you were paying attention

Match the scenario with the type of listening problem it describes. Two people talk loudly nearby as you try to finish your term paper A friend uses an unfamiliar abbreviation in her text message The signal is lost as you are using GPS to navigate The National Rifle Association endorses a candidate, so you will not vote for her.

situational distractions source distractions medium distractions bias

You are generally drawn to smart and funny people. Therefore, when someone tells a funny joke in a group of friends, you feel drawn to get to know that person better. This exemplifies ______. matching hypothesis halo effect horns effect social attraction

social attraction

Korey is talking to a friend about their relationship. She says, "We have been friends for a long time. It hasn't always been easy, but the happy times outweigh the difficult ones." This exemplifies ______. the horns effect social exchange theory social attractiveness theory the halo effect

social exchange theory

After meeting Sonia's partner for the first time, her father says, "I don't think you two are a good match." Even though her father's opinion is important, Sonia evaluates the relationship and decides she has never been happier. Eventually, she moves in with her partner. This is an example of a(n) ______ turning point. circumstantial social network dyadic interpersonal/normative

social network

Amy and Julia are becoming closer because they are sharing progressively more private details about themselves with one another. This illustrates ______. matching hypothesis theory social penetration theory social attraction theory social attractiveness theory

social penetration theory

At work, Elisa receives an email from her boss with a sentence in all caps. After reading the email she can't stop wondering if her boss is angry at her. What type of distraction is this an example of? listening anxiety situational distraction medium distraction source distraction

source distraction

______ occur(s) when the person or mediated message we are listening to exhibits a behavior that inhibits our ability to listen. Listening anxiety Situational distractions Source distractions Medium distractions

source distractions

Lowell and Paul have worked together in the same IT department for four years. They have socialized outside work, and they play golf together when the weather permits. They have developed inside jokes that never fail to make them both laugh, even though others in their department don't understand why. They are honest with each other when asked for feedback or advice and celebrate after work when one finishes a big project successfully. Lowell and Paul are ______ peers. special information relational collegial

special

Match the definition with its barrier. popular beliefs about groups of people dislike or hatred toward a particular group verbal and nonverbal behaviors that foster biased attitudes

stereotypes prejudice discrimination

When we create "pictures in our heads" of a variety of social groups, we are drawing on stereotypes scripts interpersonal constructs prototypes

sterotypes

After a frustrating second meeting with their small group of 5 people, Camilla and Miguel get coffee to discuss their opinions of the group and strategize how they can resolve some of the issues that have arisen. During the next meeting, Camilla and Miguel text message each other, privately discussing what is happening in the meeting. What stage of group development does this likely exemplify? performing norming forming storming

storming

Sometimes employees get tired of dressing in clothes they find uncomfortable and wish that their company would relax its dress code a bit. This is an example of how ______ can impact the level of formality in a workplace. role artifacts interactive elements symbolic artifacts contextual elements

symbolic artifacts

Which theory posits that communication is the primary means by which we internalize and use social values to guide how we see ourselves, how we see others and how we interact? generalized other symbolic interactionism standpoint theory social construction

symbolic interactionism

Cocooners are those who ______. talk only to their in-groups only use mediated communication talk to many different groups only communicate face to face

talk only to their in-groups

Which are roles that facilitate a group's progress toward solving a problem or reaching a goal? task roles maintenance roles interpersonal roles building roles

task roles

Your ability to communicate with your relatives from around the world without leaving home is a result of the ______ cultural imperative. peace technological ethical economic

technological

Media awareness, one of the benefits of being a good listener, generally requires ______. extensive experience with online media the ability to selectively evaluate messages a listening tour a willingness to admit when you're wrong

the ability to selectively evaluate messages

Define Communication

the collaborative process of using messages to create and participate in social reality

Define Translation Metaphor

the communication model that describes communication as a process in which participants, who are simultaneous senders and receivers, exchange meanings and influence their relationship -source sender to target receivers

Individualism focuses on ______. group harmony decision-making with extended family the immediate family group loyalty and cohesion

the immediate family

Your partner begins ignoring your text messages. According to ______, this may be a sign of the "avoiding" step in a relationship's process of coming apart. social attraction theory the model of interaction stages social penetration theory the linear model of relationships

the model of interaction stages

What technological development allowed for the first mass production of books? the written tradition the Internet the printing press handwritten manuscripts

the printing press

What technological development did Johannes Gutenberg contribute to the development of a new communication tradition? handwritten manuscripts the telephone the radio the printing press

the printing press

Connie is having a conversation with her neighbor, Evelyn, who is getting ready to celebrate the Jewish holiday of Passover. Connie decides to ask her some questions about the holiday and show her interest in learning more about her neighbor's culture. In this scenario, Connie is demonstrating ______. the self-awareness imperative perception checking low power distance high uncertainty avoidance

the self-awareness imperative

Define Social Reality

the set of social judgments members of a group agree upon -emerge from social interaction

According to Marshall McLuhan's Classical Medium Theory, media consist of ______ radio and television any signal carried by electronic means the symbolic environment of any communicative act the capabilities of the Internet

the symbolic environment of any communicative act

Imagined trajectories, as defined by Honeycutt, refer to ______. fantasizing about a different relationship than the one you have a person's perception of specific events in a relationship the various paths that a person understands a relationship can take imagining a relationship with a stranger

the various paths that a person understands a relationship can take