Communication exam 1
What are the 7 subcategories that make the motivation to manage?
1. Authority acceptance 2. Competitive games 3. Competitive situations 4. Assertiveness 5. Imposing wishes 6. Distinctiveness 7. Routine Functions
4 Skills of a successful manager
1. Conceptual skills - ability to coordinate corp interests 2. Human skills - work w/ others 3. Technical skills - use tools/procedures of field 4. Political Skills - build power/connections
What are the 6 Roles of Highly effective managers (condensed from 51)?
1. Controlling the organization's environment and its resources 2. Organizing and coordinating 3. Information handling 4. Providing for growth and development 5. Motivating employees and handling conflict 6. strategic problem solving
What is the perfect planner?
1. Goals are spelled out in writing 2. Days are not hectic and disorderly 3. Don't make snap decisions, study problem before acting 4. keep desk calendar 5. use action and deferred action files 6. establish start dates and deadline 7. do not believe problems can be solved immediately
4 elements of Kolb's experimental learning model
1. active participation in a new experience (concrete experience 2. examination of that experience (Reflective observation) 3. integration of conclusions into workable theories based on new experience (abstract conceptualization 4. application of theories to new situations (active experimentation
Center for Creative Leadership - identify key behavioral skills needed to apply EI effectively
1. be self aware and act congruently 2. share your feelings in a straightforward and composed manner 3. treat others with compassion, sensitivity and kindness 4. altering your actions based on the potential reactions of tohers 5. be open to the opinions and ideas of others 6. build and mend relationships 7. do what it takes to bring about necessary changes (be assertive) 8. decisively confront problem employees 9. maintain work-life balance
4 cognitive components of EI
1. capacity to perceive emotions 2. to integrate emotion in thought 3. to understand emotions 4. manage emotions effectively
What are the things that self-management requires
1. clarifying and sharing values 2. acting congruently w/ personal mission statement 3. commiting to specific objectives that will contributte to your vision 4. assessing personal strengths and weaknesses of all parting involved 5. discussion environmental threats and opportunities 6. setting SMART goals 7. developing plans and implementing strategies to accomplish them 8. continually evaluating progress and making adjustments when necessary 9. rewarding small wins 10. evaluating progress and making chnges when necessary
What is important for self-management
1. know what we want, what is desirable way to achieve this 2. values, personal mission, set goals, and way to achieve them
Goal setting strategies
1. personalize 2. be SMART 3. visualize 4. develop support group 5. reward small wins 6. continually evaluate and make adjustments
Effective Goal setters are...
1. proactive rather than reactive 2. set aside resources for completing goals 3. create attainable goals
Reasons to keep a journal
1. process of writing increases chance that you will look at an event from a different perspective or learn from it 2. rereading earlier entries can help show progression of thinking 3. good journal entries can provide ideas that you can use later
TIPS learning model
1. self-assessment exercise 2. skill concepts 3. concept quiz 4. behavior checklist 5. modeling exercise 6. group exercise 7. summary checklist 8. application questions 9. reinforcement exercises 10. action plans
Average score on FIRO-B
29.3
What does goal setting provide?
A way to measure success and criteria for making decision and how to spend time/energy
What is self management?
Ability to understand your feelings and use this understanding to effectively deal with emotional situations
Self Assessment Quiz 3 (SAQ:3)
Assertiveness Questionaire
Self Assessment Quiz 4 (SAQ: 4)
Big 5 personality Qustionaire
SAQ 5
Cognitive style scores (Myers-brigg)
What is the successful manager skill that is needed more at the executive level then the lower levels?
Conceptual skills
Aggressive behaviors are more effective in interpersonal relations than either passive or assertive behaviors
False
To be most productive you should go into solitude with a list of things to accomplish
False
cognitive style affects how you think about relating to others not how you actually behave
False
Self-management is the ability to suppress or deny your emotions
False, it is the ability to deal with emotions and use them productively
Intelligence quotient (IQ) has an emotional component
False, there is no relationship between IQ and emotion (story about the serial killer with no emotions but high IQ from TedTalk)
Once you have found a niche, you can stop scanning the environment and concentrate on producing
False, things change and must adapt to unforeseen obstacles, changes in desires and lack of resources
Knowing behaviors of effective managers and having motivation to apply them is enough to be an effective manager
False, you also need the skills to implement them affectively
Self Assessment Quiz 2 (SAQ: 2)
Fundamental Interpersonal Relations Orientation - Behavior (FIRO-B)
What is one of the best ways to improve self awareness?
Get feedback
What is the successful manager skill that is more important at the managerial level?
Human skills
What are the most important interpersonal skills?
Leading Communicating across cultures motivation listening sending messages providing feedback
Self Assessment Quiz 1 (SAQ 1)
Learning style
SAQ 6
Locus of Control
What is self-management (Self-leadership)?
Process of influencing yourself, choosing what we are and who we'll become
What does SMART stand for?
Specific, Measurable, Attainable, Realistic, Timely
SWOT analysis
Strengths, Weaknesses, Opportunities, Threats
Skill
The ability to demonstrate a system and sequence of behavior that is functionally related to attaining a performance goal.
"Gut Feelings" can provide useful information about difficult decisions
True
A vision should be a part of your mission statement
True
Comparing actual results with your expectatations will show your strengths and weaknesses
True
EI and job performance are positively related
True
EI can be learned
True
EI is more necessary the higher in leadership you go
True
Emotional Intelligence can compensate for low cognitive intelligence
True
Goal setting is an ongoing process and sometimes requires changing direction
True
If you don't have goals, it really doesn't matter what you do because you don't have any desired outcomes
True
Interpersonal needs have two sub-dimensions: the expressed desire to give the need and the wanted desire to receive the need from others
True
Leaders tend to be higher in EI than lower level managers
True
Learning style is based on four very different learning processes
True
Many people avoid self awareness because they are afraid of reject, insecurities, etc. However, knowing strengths and weaknesses can help us improve ourselves. Self awareness is the first step to improving interpersonal skills
True
No matter how effective your strategies are, they cannot succeed if they aren't implemented properly
True
People who score high on the motivation to manage categories are more successful managers
True
People with high social awareness are more capable of understanding divergent points of view
True
People with higher interpersonal needs tend to select people-oriented careers
True
Planning is concerned with what, how and when things need to be done
True
Relationship management is the ability to connect with others in ways that build positive relationships
True
Self-Awareness is recognizing and understanding your own emotions
True
Self-assessments should always be verified by soliciting feedback from relevant others
True
Socially aware people are empathetic
True
To increase self-awareness, your need to know needs to be stronger than your fear of knowing
True
Values influence our decisions and behaviors
True
Your Values determine what you believe is desirable or undesirable
True
Your personal mission statement is your life philosophy or creed
True
personality traits are relatively stable over time and in different situations
True
writing down your thoughts about significant experiences increases the likelihood of learning from them
True
SAQ 7
Type A personality
How do you become competent in a skill?
Understand the skill conceptually and behaviorally, practice it, get feedback, and use the skill to incorporate it into behavior
What does a personal mission statement include?
What kind of person you want to be, what you want to accomplish, and what guides your behavior defines mission and values in life, and is foundation for short and long term goals
Emotional competence
ability effectively exhibit cognitive components of EI
relationship management
ability to connect with others in ways that build positive relationships
What is self awareness?
ability to recognize and understand your own emotions and how they affect your life and work
What is social awareness?
ability to understand and empathize with others, put yourself in other's shoes
Leaders who are more self aware are more likely to...
adopt leadership styles more suitable for their org.
Locus of control
are you in charge of what happens to you (fate vs make own path)
What are the four fundamental skills of EI
awareness of self and others, emotional management and interpersonal skills
What are instrumental values?
beliefs about what behaviors are appropriate in striving for desired goals and ends ex. love, honesty
4 types of learning processes
concrete experience, reflective observation, abstract conceptualization, active experimentation
What is a goal?
defines a destination point that you want to achieve
What is a personal mission statement?
defines purpose in live and focuses on what you want to become and how you want to achieve this state (life philosophy or creed)
What are terminal values
desirable ends or goals ex. good life, world piece, etc.
What is one of the most effective techniques to ensure you are behaving in worthwhile way?
develop personal mission statement
Types of learning styles
diverging, assimilating, converging, accommodating, balanced
Type B Personality
do not feel under pressure, take things more slowly and enjoy variety of no work oriented activities
what are the 5 personality dimensions of the big 5 test?
emotional stability, extroversion, openness, agreeableness, conscientiousness
What is the first step in self awareness?
emphasize need to know more than fear of knowing
Leaders who are attuned to their own feelings and feelings of others use this understanding to...
enhance personal, team and organizational performance
What are the 4 aspects of cognitive style
extrovert vs introvert, sensing vs intuition, thinking vs feeling, judging vs perceiving
Type A personality
impatient, restless, competitive, aggressive, undder intense perceived time pressure, always attempting to accomplish several things at once (thrive in tight deadlines)
Three types of interpersonal needs
inclusion, control, affection
In order to complete goals, knowing yourself, and clarifying values and goals is important because...
knowing what your goals are, what you are doing, and if what your doing is going to help them is the only way to effectively do goals
what does the assertiveness questionaire quiz on?
passive behavior, aggressive, and assertive
Balanced style of learning
people should try to improve on non dominant learning abilities
key EI skills that affect all aspects of work
self assessment, self confidence, self control, conscientiousness, adaptability, innovation, commitment, initiative, political awareness, optimism, understanding of others, conflict management skills, team capabilities, communication and the ability to to initiate or manage change
What are the key interpersonal skills
self awareness listening setting goals providing feedback empowering leading managing change coaching ethical decision making cross-cultural communicating sending messages persuading politicking running meeting resolving conflicts negotiating working w/ diverse set of people working with teams creative problem solving
What are the parts of emotional competence
self awareness, impulse control, persistence, confidence, self-motivation, empathy, social deftness, trustworthiness, adaptability, and ability to work collaboratively
4 components of emotional intelligence
self-awareness, self-management, social awareness, relationship management
Forms of self-awareness reflections
solitude
What are values?
stable, enduring beliefs about what is worthwhile in life (ends) and what behaviors are desirable for achieving them (means)
Two types of values
terminal values and instrumental values
What is EI
the ability to monitor one's own and others feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action
Honesty and ambition are "instrumental" values
true
Converging style of learning
use Active Experimentation, practical use for theories and concepts, enjoy problem solving
Accommodating style of learning
use active experimentation and cary out plans that produce concrete experience, new challenges, adapt, willing to risk, acts of gut feelings
Diverging style of learning
use concrete experience and reflective observation, highly imaginative, excel at brainstorming, like to gather info, like group involvement
Assimilating style of learning
use reflective observation and abstract conceptualization, prefer learning through lecture, reading, research, attracted to careers in science, IT
Sensing vs intuition
way person becomes aware of ideas, sensing - 5 senses, intuition - subconscious, hunches
Self performance appraisal
write down decision and what you will expect will happen then what actually happened good for finding defects, bad habits, etc
Can interpersonal skills be taught?
yes, research shows improving interpersonal skills can improve managerial performance
