Communication in Nursing: Exam 1
implementation
acting according to the plan
apologies
admissions of responsibilities or regret
perception
an active process of creating meaning by selecting, organizing, and interpreting people, objects, events, situations, and activities
self-fulfilling prophecy
an expectation or judgement you believe that informs future actions
attributions
an explanation for why something happens or someone acts a certain way
perceived barriers
anything standing in the way of the advised action/tangible or psychological
transactional communication
cocreating meaning, multiple messages, both have meaning, both have input
proxemics
how we manage the use of space
prototype
ideal examples
physical appearance
impression formed
self-efficacy
our own ability to perform an action
positive face
out best faced so that others will like us
four different types of schemata
prototype, personal constructs, stereotypes, and scripts
how to fix cues of action
provide awareness, PR campaign, got sex?, a map
how to fix self-efficacy
provide how-to training, video on how to make an appointment
thunder stealer
providing multiple explanations or overlaying your own ideas onto patient
silence
the absence of sound
self-awareness
the active process of learning about the components of self
perceived severity
the consequences of the risk, the severity of the condition
environmental factors
the context in which we communicate that influences how we act and feel 5 senses
self-concept
the organized, consistent set of perceptions and beliefs about oneself
identity
the person we think we are
saving face
the preservation of dignity so that each party continues to be wiling to invest in the interaction without experiencing threat
chronemics
the use and value of time
looking glass self
1. how do i appear to others? 2. what must others think of me? 3. revise how we think of ourselves
intimate zone
0-18 inches
7 basic human emotions
1. happiness 2. sadness 3. contempt 4. disgust 5. fear 6. anger 7. surprise
what are the four models of nurse patient communication
1. health belief model 2. Orlando's theory of the deliberative nursing process 3. rogerian model 4. social information processing model
process
1. assessment 2. diagnosis 3. planning 4. implementation 5. evaluation
when is specificity important
1. explaining thoughts or feelings 2. reflecting on others thoughts or feelings 3. when were asking questions 4. when giving info and feedback 5. evaulation
what are the eight principles
1. we cannot not communicate 2. interpersonal communication is irrevesrible 3. interpersonal communication involves ethical choices 4. people construct meanings in interpersonal relationships 5. metal communication affects meaning 6. interpersonal communication develops and sustains relationships 7. it is not a panaced 8. interpersonal communication effectiveness can be learned
what is buber's 1st level of communication
I it
what is buber's 3rd level of communication
I thou
what is buber's 2nd level of communication
I you
Buber's level of communication
Level 3: I thou (intimate) level 2: I you (majority) -talking openly but not deep or intimate -recognizes humanity level 1: I it -not recognizing humanity in another person
euphemism
a mild or indirect word or expression substituted for one considered to be too hard or blunt when referring to something unpleasant or embarrassing
mystery interview
asking a slew of questions without justification or explanation
misuse of open or closed questions
asking open questions when yes or no would suffice or more focused questions are needed
multiple choice mix ups
asking too many questions, particularly in a rapid manner
accounts
attempts to explain FTA using justifications or excuses/protect your face
remediation
attempts to repair physical damge
the three types of assertion
basic, empathetic, and escalating
kinesics
body movement, posture, gestures, facial expressions
rogerian model
communication that facilitates the theraputic relationship is impathetic, respectful, and genuine
dual perspective
considering another person, creating and interpreting messages
empathetic assertion
conveys sensitivity to the situation while taking an assertive position
planning
create a plan
interactive strategies
direct interaction
active strategies
directly seeking into about this person from others/do something to see how they respond
avoidance
distance yourself from the situation
benefit of perceived benefits
early treatment
social information processing model
emotional and cognitive processes involved in learning to respond to social cues
scripts
expected in situations hi, how are you?
basic assertion
expresses a idea, belief, or opinion; stands up for your rights or the rights of others
escalating assertion
expresses your needs more empathetically when a simple assertion did not accomplish your goals and your rights are still being violated
assessment
find out what is going on
shared meaning model of communication
focused on receiver include noise, feedback, and content
stereotype
generalizations, ideas we have collected, easy
example of perceived benefits
getting tested regularly
jargon
industry-specific language
what is axiom 3
information seeking
offensive misuse of why
involves no critical thinking
open
known to self and others
hidden
known to self, not known to others
I-message
language in which one takes personal responsibility for feelings with words that own the feelings and do not project responsibility for the feelings onto others
what is axiom 7
liking
long-winded build up
long, rambling intro
personal constructs
mental yard sticks/bipolar dimensions
paralinguistics
messages that we indicate with our voice that are not words
scientific model of information transfer model of communication
no context, no feedback, only worried about the message from the sender to receiver focused on sender
what is axiom 2
nonverbal warmth
blind
not known to self, known to others
unknown
not known to self, not known to others
passive strategies
observing the patient
what are the 4 Johari's windows
open, hidden, blind, and unknown
negative face
our desire to be independent of restraints
the three types of strategies
passive strategies, active strategies, and interactive strategies
orlando's theory of the deliberative nursing process
patient (behavior) --> nurse (reaction) --> nurse (action
perceived susceptibility
patients idea at what their risk at getting a condition is
18 inches-4 feet
personal space
placebo effect
positive clinical outcomes due to the clinicians language or expectations
nocebo effect
produces negative clinical outcomes due to a healthcare providers communication
more than 12 feet
public
diagnosis
reaching conclusion based on assessment
what is axiom 5
reciprocity
evaluation
reflecting, reviewing, and revisiting status
what is axiom 4
self-disclosure
types of attribution errors
self-serving bias and fundamental attribution
what is axiom 8
shared network
humor
show poise and come across as competent communication to repair damaged face
what is axiom 6
similarity
4 feet-12 feet
social distance
cues of action
strategies to activate readiness
haptics
touching behavior
incomprehensible increptic codes
using medical jargon or complex sentence structures
what is axiom 1
verbal communication
communication
verbal/nonverbal, across media, written/spoken, culturally appropriate, personal/impersonal, issue specific or relationship oriented, a sender and a receiver, 2 person groups with different cultures
face threatening acts
violate or threaten our positive/negative face
aggression
violence or an angry/verbal response
expectancy
what people predict will happen, rather than what they desire
speech community
when people share norms about how to use talk and what purposes serve
fundamental attribution
when we overestimate the internal causes and underestimate the external causes of others undesirable behaviors or we overestimate the external causes and underestimate the internal cause of our undesirable behaviors
self-serving bias
when we take excessive personal credit for our successes and assume someone or something else is responsible for our poor performances
perceived benefits
your ability to do something/to reduce risk or serious impact