Communication in Nursing: Exam 1

implementation

acting according to the plan

apologies

admissions of responsibilities or regret

perception

an active process of creating meaning by selecting, organizing, and interpreting people, objects, events, situations, and activities

self-fulfilling prophecy

an expectation or judgement you believe that informs future actions

attributions

an explanation for why something happens or someone acts a certain way

perceived barriers

anything standing in the way of the advised action/tangible or psychological

transactional communication

cocreating meaning, multiple messages, both have meaning, both have input

proxemics

how we manage the use of space

prototype

ideal examples

physical appearance

impression formed

self-efficacy

our own ability to perform an action

positive face

out best faced so that others will like us

four different types of schemata

prototype, personal constructs, stereotypes, and scripts

how to fix cues of action

provide awareness, PR campaign, got sex?, a map

how to fix self-efficacy

provide how-to training, video on how to make an appointment

thunder stealer

providing multiple explanations or overlaying your own ideas onto patient

silence

the absence of sound

self-awareness

the active process of learning about the components of self

perceived severity

the consequences of the risk, the severity of the condition

environmental factors

the context in which we communicate that influences how we act and feel 5 senses

self-concept

the organized, consistent set of perceptions and beliefs about oneself

identity

the person we think we are

saving face

the preservation of dignity so that each party continues to be wiling to invest in the interaction without experiencing threat

chronemics

the use and value of time

looking glass self

1. how do i appear to others? 2. what must others think of me? 3. revise how we think of ourselves

intimate zone

0-18 inches

7 basic human emotions

1. happiness 2. sadness 3. contempt 4. disgust 5. fear 6. anger 7. surprise

what are the four models of nurse patient communication

1. health belief model 2. Orlando's theory of the deliberative nursing process 3. rogerian model 4. social information processing model

process

1. assessment 2. diagnosis 3. planning 4. implementation 5. evaluation

when is specificity important

1. explaining thoughts or feelings 2. reflecting on others thoughts or feelings 3. when were asking questions 4. when giving info and feedback 5. evaulation

what are the eight principles

1. we cannot not communicate 2. interpersonal communication is irrevesrible 3. interpersonal communication involves ethical choices 4. people construct meanings in interpersonal relationships 5. metal communication affects meaning 6. interpersonal communication develops and sustains relationships 7. it is not a panaced 8. interpersonal communication effectiveness can be learned

what is buber's 1st level of communication

I it

what is buber's 3rd level of communication

I thou

what is buber's 2nd level of communication

I you

Buber's level of communication

Level 3: I thou (intimate) level 2: I you (majority) -talking openly but not deep or intimate -recognizes humanity level 1: I it -not recognizing humanity in another person

euphemism

a mild or indirect word or expression substituted for one considered to be too hard or blunt when referring to something unpleasant or embarrassing

mystery interview

asking a slew of questions without justification or explanation

misuse of open or closed questions

asking open questions when yes or no would suffice or more focused questions are needed

multiple choice mix ups

asking too many questions, particularly in a rapid manner

accounts

attempts to explain FTA using justifications or excuses/protect your face

remediation

attempts to repair physical damge

the three types of assertion

basic, empathetic, and escalating

kinesics

body movement, posture, gestures, facial expressions

rogerian model

communication that facilitates the theraputic relationship is impathetic, respectful, and genuine

dual perspective

considering another person, creating and interpreting messages

empathetic assertion

conveys sensitivity to the situation while taking an assertive position

planning

create a plan

interactive strategies

direct interaction

active strategies

directly seeking into about this person from others/do something to see how they respond

avoidance

distance yourself from the situation

benefit of perceived benefits

early treatment

social information processing model

emotional and cognitive processes involved in learning to respond to social cues

scripts

expected in situations hi, how are you?

basic assertion

expresses a idea, belief, or opinion; stands up for your rights or the rights of others

escalating assertion

expresses your needs more empathetically when a simple assertion did not accomplish your goals and your rights are still being violated

assessment

find out what is going on

shared meaning model of communication

focused on receiver include noise, feedback, and content

stereotype

generalizations, ideas we have collected, easy

example of perceived benefits

getting tested regularly

jargon

industry-specific language

what is axiom 3

information seeking

offensive misuse of why

involves no critical thinking

open

known to self and others

hidden

known to self, not known to others

I-message

language in which one takes personal responsibility for feelings with words that own the feelings and do not project responsibility for the feelings onto others

what is axiom 7

liking

long-winded build up

long, rambling intro

personal constructs

mental yard sticks/bipolar dimensions

paralinguistics

messages that we indicate with our voice that are not words

scientific model of information transfer model of communication

no context, no feedback, only worried about the message from the sender to receiver focused on sender

what is axiom 2

nonverbal warmth

blind

not known to self, known to others

unknown

not known to self, not known to others

passive strategies

observing the patient

what are the 4 Johari's windows

open, hidden, blind, and unknown

negative face

our desire to be independent of restraints

the three types of strategies

passive strategies, active strategies, and interactive strategies

orlando's theory of the deliberative nursing process

patient (behavior) --> nurse (reaction) --> nurse (action

perceived susceptibility

patients idea at what their risk at getting a condition is

18 inches-4 feet

personal space

placebo effect

positive clinical outcomes due to the clinicians language or expectations

nocebo effect

produces negative clinical outcomes due to a healthcare providers communication

more than 12 feet

public

diagnosis

reaching conclusion based on assessment

what is axiom 5

reciprocity

evaluation

reflecting, reviewing, and revisiting status

what is axiom 4

self-disclosure

types of attribution errors

self-serving bias and fundamental attribution

what is axiom 8

shared network

humor

show poise and come across as competent communication to repair damaged face

what is axiom 6

similarity

4 feet-12 feet

social distance

cues of action

strategies to activate readiness

haptics

touching behavior

incomprehensible increptic codes

using medical jargon or complex sentence structures

what is axiom 1

verbal communication

communication

verbal/nonverbal, across media, written/spoken, culturally appropriate, personal/impersonal, issue specific or relationship oriented, a sender and a receiver, 2 person groups with different cultures

face threatening acts

violate or threaten our positive/negative face

aggression

violence or an angry/verbal response

expectancy

what people predict will happen, rather than what they desire

speech community

when people share norms about how to use talk and what purposes serve

fundamental attribution

when we overestimate the internal causes and underestimate the external causes of others undesirable behaviors or we overestimate the external causes and underestimate the internal cause of our undesirable behaviors

self-serving bias

when we take excessive personal credit for our successes and assume someone or something else is responsible for our poor performances

perceived benefits

your ability to do something/to reduce risk or serious impact