COMMUNICATION SKILLS

Humans communicate nonverbally primarily by the use of the following:

1. Signs or Symbols 2. Body Language 3. Touch 4. Facial Expressions

communication Dos include

open minded, assume responsibility, active listening, resist distractions, responsibility for actions.

Five practices in relational conservation

speak the moment, own a desire, share impact, offer reflection , set context

Communicating well verbally requires

speaking skills and listening skills

verbal communication

spoken words

Types of communication

verbal, written, and non verbal

written communication

words, text, letter, memos

Barriers to effective communication

• Failure to listen • Listening with a particular mind-set/prejudice • Reacting emotionally • Making assumptions

Effective Communication criteria

Eye contact, responding, clear message, active listening

An examples of feedback is

Nodding head, eye contact, saying uh-huh

70- 90% of our communication is

Nonverbal

communication

The process of exchanging thoughts, messages, or information between two or more people.

I statement phrases include

When, How, I would like

"I" message or "I" statement is

a style of communication that focuses on the feelings or beliefs of the speaker rather than thoughts and characteristics that the speaker attributes to the listener.

Non verbal communication is known as

body language

Examples of non verbal communication

body language, eyecontact

Informational conversation benefits

getting to know

Three levels of communication are

informational, personal, conversational

We are not born with communication skills they must be

learned

Poor communication can cause

misunderstandings, leading to feelings of anger, mistrust, and frustration in relationships with family, friends,teachers and others.