COMMUNICATION SKILLS
Humans communicate nonverbally primarily by the use of the following:
1. Signs or Symbols 2. Body Language 3. Touch 4. Facial Expressions
communication Dos include
open minded, assume responsibility, active listening, resist distractions, responsibility for actions.
Five practices in relational conservation
speak the moment, own a desire, share impact, offer reflection , set context
Communicating well verbally requires
speaking skills and listening skills
verbal communication
spoken words
Types of communication
verbal, written, and non verbal
written communication
words, text, letter, memos
Barriers to effective communication
• Failure to listen • Listening with a particular mind-set/prejudice • Reacting emotionally • Making assumptions
Effective Communication criteria
Eye contact, responding, clear message, active listening
An examples of feedback is
Nodding head, eye contact, saying uh-huh
70- 90% of our communication is
Nonverbal
communication
The process of exchanging thoughts, messages, or information between two or more people.
I statement phrases include
When, How, I would like
"I" message or "I" statement is
a style of communication that focuses on the feelings or beliefs of the speaker rather than thoughts and characteristics that the speaker attributes to the listener.
Non verbal communication is known as
body language
Examples of non verbal communication
body language, eyecontact
Informational conversation benefits
getting to know
Three levels of communication are
informational, personal, conversational
We are not born with communication skills they must be
learned
Poor communication can cause
misunderstandings, leading to feelings of anger, mistrust, and frustration in relationships with family, friends,teachers and others.