COMS 101

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is

Ambiguous

Which of the following best typifies the meaning of the Sapir-Whorf hypothesis?

Your language shapes your perception

College students spend approximately what proportion of their time listening to others and the mass media?

50%

Your cover letter should have which four main sections?

Attention, Interest, Desire, and action

Which of the following is NOT characteristic of a collectivist culture?

High levels of divorce

Messages between organizational members of the same power level are best described as

Horizontal

Conditions in the workplace that are sexually offensive or intimidating are known as

Hostile

Which of the following is the best example of how role affects perception?

I am an honor student and president of the student body.

James is at home watching a politically oriented discussion show on cable TV. One of the commentators is making arguments that are faulty, which makes James very angry. But James cannot express that to the commentator on TV. James is feeling the frustrations of which context of communication?

Mass Context

Which of the following is true about men's listening behaviors as compared to women's listening behaviors?

Men listen in order to take action and solve problems.

The component of communication that consists of facial expressions, words, and phrases is the

Message

A person groups stimuli into meaningful units during which part of perception?

Organization

Which of the following is not necessarily part of the process of listening?

The receiver responds with a return message.

Which of the following is an inference?

The road appears dangerous for ordinary travel.

Carmella and Jésus are sitting in a coffee shop having a friendly conversation. What descriptor of their communication interaction is most accurate?

dyadic communication

Empathic listening differs from active listening in that

empathic listening adds the goal of understanding.

Which of the following activities does NOT occur in perception?

exploration

Children with higher levels of language development are more likely to

have more efficient working memory.

If Anu was unable to control his communication in a way that presented an "idealized" version of himself, he would be lacking in

impression management.

What is code sensitivity?

using words and nonverbal communication that are easy for the interpreter to understand

Which of the following is NOT a component of communication?

Action

Which of the following statements about active listening is FALSE?

Active listening and empathic listening are exactly the same thing.

Which type of need can only be fulfilled through interpersonal interaction?

Affection

If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of intercultural communication?

Assimilation

Which of the following is NOT a general interviewing strategy?

Be prepared to discuss salary at your interview.

"The ability to alter behavior in order to adapt to new situations and to relate in new ways when necessary" is a definition of

Behavior Flexibility

If I notice that Heng and Yolanda are often together and I "fill in" my inference that they are now lovers, then I am illustrating the concept of perception called

Closure

When you analyze the speaker and the situation to make judgments about the message presented, you are engaging in

Critical Thinking

Grayson doesn't talk about his parents' divorce with his girlfriend because it is still a painful subject to discuss. What factor affecting self-disclosure can be identified here?

Disclosure might be avoided for a variety of reasons.

Which two concepts seem most closely related?

Ego-centrism and persona bias

Which of the following statements about emotional labor is NOT true?

Emotional labor can decrease turnover.

Which culture fears silence rather than embracing it?

European American

In which stage of how friends develop do people determine that they have mutual interests or other common ground?

Friendly Relations

Which of the following countries would most likely be an On-time culture?

Germany

Tinnitus is something that would be most likely to affect your

Hearing

"You need to remember this because it will be on the quiz." What type of lecture cue is this statement?

Importance

Which of the following is the best example of an uncertainty-rejecting culture?

Japan

The phrases "This will be on your quiz Friday" and "The second type of listening is..." are examples of

Lecture Cues

The army is what type of organization?

Political

Which of the following is NOT a strategy for improving intercultural communication?

Practice Personal self awareness

________ is where you have a negative attitude toward a group of people just because of who they are.

Prejudice

Engaging in small talk is a representative behavior illustrating which type of workplace communication competence?

Relationship Maintenance

What is one strategy for appropriate self-disclosure in interpersonal relationships?

Reveal information to others as they reveal information to you.

Which of the following is a good example of a complementary relationship?

She is shy and he likes to speak for the both of them.

Dante was walking across campus in a hurry. On the way he saw his friend Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. Just a few seconds after Dante left, Aarav already had forgotten the number. This would be because the information only went as far as Aarav's

Short Term Memory

Which of the following is essential to demonstrating active listening?

Sit or stand so you are directly facing the speaker.

A distance of 10 feet between two people talking is what Edward T. Hall referred to as

Social Distance

Which of the following is NOT included in the study of proxemics?

Sound

Which relational dialectic involves tensions surrounding the need for consistency in a relationship as well as "newness and novelty"?

Stability and Change

Kevin and Paul are having a conversation in which Kevin says, "All gay men are very effeminate." What type of intercultural communication problem might Kevin be engaging in?

Stereotyping

________ is where you assume that all members of a group are alike.

Stereotyping

Rashi and Anita marry because they are of the same cultural background. This is most likely what type of relationship?

Symmetrical

The word communication comes from the Latin communicare, which means

To make common

What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity?

Uncertainty - Accepting

Which type of culture tolerates ambiguity and uncertainty?

Uncertainty - Accepting

Which of the following is NOT an effective means of using verbal communication when listening?

Use evaluative, nondescriptive comments.

Which of the following statements about distance is FALSE?

Women exhibit discomfort at the small space they are allowed by others.

Which of the following does NOT mean that "words are arbitrary"?

Words have inherent meaning.

Which of the following statements about résumé writing style is NOT accurate?

You should use the pronoun "I."

A relationship in which the two people are very similar is called

a symmetrical relationship.

Semantics can be defined as the

a. science of meaning in language

Language that puts down people for being young or old is

ageist language

In reference to chronemics, polychronic people might ________, whereas monochronic people might ________.

arrive and leave late; arrive and leave on time or early

During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the interviewee) if she is married or has any children. This is a violation of the requirement to limit questions to those regarding

bona fide occupational qualifications.

EEO legislation states that interview questions must be related to

bona fide occupational qualifications.

Which of the following body movements would most likely be used to indicate liking?

close proximity

A conflict management style that involves negotiation is also known as

compromise

Informal communication consists of all of the following EXCEPT

downward communication.

Erving Goffman's theory of self-presentation is based on what type of perspective?

dramaturgy

Which association is NOT part of the textbook definition of interpersonal relationships?

one between two or more people who exhibit affection toward each other

The same bottom-feeding fish known as bullheads in Minnesota are called catfish in Ohio. This language phenomenon is classified as

regionalism

Which type of nonverbal communication occurs when you send the same message both verbally and nonverbally?

repeating

Communication begins with the

self

Which of the following does NOT relate to the term public communication?

spontaneity

The term that refers to the arrangement of words is

syntax