CPBA Exam

Which variable in the assignment urgency calculation enables users to increment the service level urgency on a case-by-case basis?

.pyUrgencyAssignAdjust

An application references the property .Customer.Address(Billing).State. What is the property mode for .Address(Billing)?

Page list

When designing a case, it is recommended that each stage be decomposed into no more than ______ steps.

10 - 15

A service level agreement rule describes the following behavior: The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at 12 P.M. Wednesday?

60 hours

What is the different between a top-level case and a child case?

A child case has a relationship with the parent case and a top-level case does not.

What is a conditional path in a Pega process flow rule?

A conditional path is a branch in the life cycle of a case that is contingent upon run-time values. By defining the business logic decisions that cause a case to follow different paths, you can improve the flexibility of your application.

What is a good test for a name for a delegated rule?

A good test of a rule name is to build a sentence using the rule name, the rule type, and the business logic

Which statement best describes the difference between a local flow action and a connector flow action?

A local flow action can be reused within a flow rule, while a connector flow action cannot

An application lets customers book airline reservations online. What would you expect to be defined as the case type in the application?

A reservation

Which validation method would be appropriate for checking that a user enters a date for scheduling a home inspection that is in the future?

A validate rule

When implementing a business process as a Pega case type, which of the following would indicate a boundary between case stages?

A. The case reaches a specific milestone

A single flow can contain multiple End shapes.

A. True

Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement? (Choose One)

A.Create two conditions: Work Status does not equal New, AND Creation Date is equal to Previous Quarter.

You have added a field for entering a U.S. phone number. Do you use a integer data type or an edit validate rule to validate that the phone number is in the correct format?

An edit validate rule ensures that the phone number contains the correct number of digits. The integer data type only ensures that the user enters numbers in the field.

When preparing a backlog item for tracking in the Application Overview dashboard, what tasks do you perform?

Associate a feature with the item, update the work status if necessary, and specify an owner and due date.

A step in the case life cycle has a case status value of Pending-Approval. When is the status of the case automatically updated?

At the beginning of the step

Which statements about the following case are true? (Choose two.)

B. Stage 1 automatically transitions to Stage 2. D. Stage 1 is a primary stage.

What is the prime consideration for process order when configuring parallel processes?

Parallel processes do not have a configurable order. The processes you select for parallel processes must be adaptable to any order.

How do BAs participate in Journey Centric Delivery?

BAs participate in Journey Centric Delivery by helping to refine the backlog of user stories, planning sprints, developing features, and reviewing completed configurations.

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?

Both Pay-37 and Pac-56 have to be resolved before PO-11 can be resolved.

A sales manager runs weekly reports on how long it takes to prepare a car for customer delivery. Which type of report metrics apply to this report?

Business metrics, because how long it takes to prepare a car for customer delivery is not a metric based on a Pega Platform parameter.

Why is a meaningful description for a delegated rule important?

Business user delegates need to understand the possible impact of their changes.

Which explorers can be used to view properties for a data object in your application? (Choose two.) A. Case Explorer B. Data Explorer C. Records Explorer D. Application Explorer

Case and Application

What type of step typically requires contextual instructions?

Collect Information

What does the Report Browser allow users to do?

Create Reports Run Reports

Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement?

Create two conditions: Work Status does not equal New, AND Creation Date is equal to Previous Quarter.

When defining a new case type, the best course of action is to:

D. Identify processes, then add stages, and then add steps

Key Performance Indicators (KPIs) are used to ______________.

D. determine whether or not an application has implemented all of its specifications

A _____________ rule allows us to set a property value automatically, whenever an input value changes.

Data transform

Adding instructions to a step ____________.

Describes to an end user what should be done in the step.

In a new hire process, a hiring manager needs to be automatically notified by email, when a job application case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?

Enable assignment notifications for the case type.

How is the validation creation process in Pega Express different than the process in Designer Studio?

First, Pega Express automatically applies the validation rule to the flow action that corresponds to the user view. Second, Pega Express only supports comparisons against a constant value.

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement?

For the Case ID property, select Highest to Lowest sort type.

You have created a new report that contains a list of resolved expense reports by approver. Columns include Expense #, Expense Amount, Approved (Y/N), Resolution Date, Comments, and Approver ID. The finance manager wants you to display each Approver ID in a row, Beneath each approver, you must list the expenses Expense Amount, Resolution Date, Approver ID, and Comments.

Group by the Approver ID column.

The primary purpose of a service level is to ____

Help ensure timely completion of assignments

You are the Business Architect on a project. Which tasks are expected for your role?

Identify the scope of initial release. Organize the initial Project Kickoff meeting Identify backlog of cases to be created

You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. The email must also include boilerplate content stating the loan's terms and conditions, which is regularly updated. This content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email?

Insert applicant's name, loan office, and loan amount properties. Also, insert the paragraph rule.

What are two types of Report Definitions available in Pega 7>

List and summary

In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?

Make loan request a parent case type, and appraisal a child case type.

Why is organizing delegated rules in an unlocked ruleset necessary?

You cannot edit rules in a locked ruleset

An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill. Which one of the following routing approaches would you use?

Route requests to a work group that uses skill rating parameters for work group members.

What is the purpose of rule delegation?

Rule delegation empowers business users to respond to continuously changing business conditions.

Which statement best describes the behavior observed whenrunninga flow in draft mode?

Service levels are ignored

How do you defer a feedback item to an upcoming application release in Agile Workbench?

Set the item priority to "future".

You use Agile Workbench to update the status of a bug or feedback item. Where can you view the resulting impact of project completion?

The Application Overview landing page.

Select the answer that summarizes the role of the Pega Business Architect (BA) during Journey Centric Development

The Pega Business Architect (BA) participates in refining the backlog of user stories and developing application features.

Select the answer that summarizes the role of the Pega Business Architect during Journey Centric Development.

The Pega Business Architect participates in refining the backlog of user stories and developing application features.

What are the three factors that influence assignment urgency value?

The tree factors influencing assignment urgency value are the default urgency for the case type, the urgency calculated from the service level rule, and manual adjustments.

You have a requirement to add to a view a check box that indicates the user qualifies for an auto insurance discount. In order to qualify, two conditions must be met. First, the user must be older than 25. Second, the user cannot have received a traffic violation in the past three years. Unless both conditions are met and the user selects the check box, the form displays an error when the user submits the form. Which one of the following approaches would you use to support this requirement?

Use a single validate rule to verify both of these conditions.

You have a requirement to add a bank checking account number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement?

Use an edit validate rule that validates the routing number pattern

A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition?

Use the cost center column to group the results

Why must a validation condition that tests whether a date is in the future or the past be configured in Designer Studio?

Validating that a date is in the future or the past requires the use of a function.

When does data propagation occur?

When a case is created

What capabilities do you gain by configuring a service level agreement rule in Designer Studio?

You can add behavior for late assignments, and determine when an assignment is ready for us to perform.

What are the two ways you can configure a Wait step to pause a case?

You can configure a case to wait for a set amount of time or until a subcase reaches a defined status.

Which is the earliest opportunity for you to configure the user view for a step in a case life cycle in Pega Express?

You can configure the user view for a step after you add that step to the case life cycle.

Which requirement is best implemented using a Wait step in a case?

You cannot complete a purchase case on a website unless you complete a new account child case.

What are the benefits of using Agile Workbench to capture bugs, feedback, and enhancements?

You have quick access to Agile Workbench in both Pega Express and Designer Studio, you can capture and share bugs, feedback, and user stories with others from inside your application, and you can use the integrated screen capture and video recording tools to visualize bugs and recommended changes.

When would you use the required fields validation approach?

You set a field as required when you want to make sure users enter a value before they can continue.

When do you use DCO during Journey Centric Delivery?

You use DCO during the Prepare and Build stage.

How would you configure a field in which a user selects one of four possible shipping methods?

You would use a picklist field and specify either a radio button or dropdown control type.

How would you ensure that a user always enters 20 characters in a field?

You would use editable settings to set both the minimum and maximum number to 20 characters.

Use _____ to sum a value in a child case and record the total value in the parent case.

a calculation

Use _____ to conditionalize the logic to determine which data should be propagated.

a data transform

You have a purchase request case and want to spin off a supplier case for a new supplier. How can you copy data to the supplier case?

a data transform

A parallel process is defined as

a process that executes over the same time period as other processes

When collecting information for a loan application, a case worker needs to enter the date of birth on the loan application form. What two tasks do you perform to enable the case worker to enter this information? (Choose Two)

a. Add a date of birth data field to the case type b. Add the date of birth field to the case worker's view of the case type.

Select two benefits of adopting a rule delegation strategy.

a. Adopting a rule delegation strategy enables business users and architects to focus on their specific tasks related to application development and maintenance. b. Adopting a rule delegation strategy can help improve the business' ability to adapt to changing business conditions.

What two items should a developer configure before delegating a rule?

a. An access group that has access to the production ruleset b. an unlocked ruleset added to the application rule as a production ruleset.

Which two statements identify why you should automate correspondence?

a. Automating correspondence allows for sending consistent information to users. b. Automating correspondence send timely communication

A Pega team is working with an organization to customize a Pega application. The team is following the Journey Centric Delivery methodology. What two tasks must the team perform in the first stage? (Choose Two)

a. Create an estimation of effort based on the case type backlog. b. Identify case types and build a user case backlog using DCO.

You want to engage business and IT resources to review the working models. What two best practices accomplish this objective? (Choose Two)

a. Direct Capture of Objectives b. Iterative delivery

Which two are benefits of following Pega guardrails. (Choose Two)

a. Guardrails help developers build applications that are easier to maintain and have fewer defects b. Guardrails help developers to track compliance with Pega best practices.

Using Pega's Direct Capture of Objectives methods improves many aspects application delivery. Which of the following is benefits of DCO?

a. Helps to eliminate translation errors between IT and business. b. Improves speed and accuracy of your implementation.

A product owner has decided that development for a Must have user story, currently marked as Doing, will be suspended and completed in a release that has not been determined. What two changes to the user story would you make in Agile Workbench to reflect this change?

a. Make the user story status as To do b. change the user story priority from Must have to future.

A product owner has decided that development for a Must have user story, currently marked as Doing, will be suspended and completed in a release that has not been determined. What two changes to the user story would you make in Agile Workbench to reflect this change? (Choose Two)

a. Mark the user story status as To do. b. Change the user story priority from Must have to Future.

What are the two uses of Agile Workbench in product development?

a. Progress tracking b. Capturing user story refining

Analyze the following screen captures for UI design, and then identify the consistent UI elements.

a. Shopping cart items, price and quantity are in the same location in both views. b. the continue shopping buttons are in the same location in both views

Select two ways you use Agile Workbench to add detail to bugs and feedback items. (Choose Two)

a. Use the integrated screen capture tool. b. Use the integrated video recording tool

You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format. What two validation approaches would you use to meet the validation requirements? (Choose Two)

a. Use the required option. b. Define the field type as a date

What three questions should you ask when creating a correspondence? (Choose Three)

a. When does the correspondence need to be sent? b. How the correspondence be sent? c. Who is the user that receives the correspondence?

You are conducting a case lifecycle playback and although everything meets the product owners specifications, they would like to suggest a slight alteration to the Create view. What is the easiest way to communicate this to the development team using Agile Workbench?

a. capture screen b. create a feedback item

The backlog contains user stories that relate to steps in your application's case life cycle. User interface stakeholders want to monitor work performed on Collect Information steps. To make tracking easier, the stakeholders want the work organized by stage within each case type. The case type features have already been created in the Application Overview landing page. What two tasks would you perform to support the stakeholders' requirements? (Choose Two)

a. create a subfeature for each stage beneath the case type feature b. create a Collect Information stories beneath each stage subfeature

When modeling the life cycle of a case alternate stages typically represent _____ and can ______.

a. expectations to the normal course of events b. be sequenced into primary stages

Conditional paths in a case life cycle are used to define ______.

a. paths in the case life cycle that are followed based on run-time values. b. paths in the case life cycle that are chosen by a user at run-time

How do Pega BA's participate in Journey Centric Development?

a. refining the backlog of user stories b. reviewing completed configurations. d. planning sprints and developing features.

Analyze the following data model table for a purchase request case and select the correct statements.

a. the unique identifier, date, and total are each single value data elements. b. The customer and line items are data objects.

When modeling the life cycle of a case, stages typically represent a _______________ or a ________________. (Choose Two)

a. transfer b. significant change in the status of a case

A user accesses assignments from a ___________. Users in a work group access assignments from a _________________.

a. worklist b. work queue

A business process requirement states that users should be able to modify the shipping address at any time and not interrupt the primary case. Which of the following options is the best way to design for this requirement?

add a local action to the case type

Which requirement could be satisfied with a user action

allow a user to transfer a case to another employee at any stage of the case

Automating decisions based on business logic enables ______.

application users to focus on more nuanced decisions that require business expertise

You are helping to implement the technical components of a new application. Before you can begin work, you must obtain definitions of the business processes and service-level agreements. Which members of the development team would you go to for this information?

business architects

Validate rules enable you to use a single property when ______________.

different values are required based on business logic

An experienced Pega business architect can apply their expertise __________.

during the executable modeling phase only

(True/False) Alternate stages automatically execute in sequential order.

false

The goal milestone in a service level defines the amount of time ______.

in which the case or step should be completed.

A new work status value is defined using a field value rule for which Pega 7 property?

pyWorkStatus

A home loan company has home appraisal offices in various regions. Each office has its own work queue. Company policy requires that home appraisals are assigned to offices based on the home's location. For example, appraisals for homes located in Boston are assigned to the New England office work queue. Which routing approach would you choose to support this requirement?

route the assignment to the correct work queue based on a decision rule.

An expense report process requires the assignment for travel expenses to be routed to a specific auditor. The auditor is also a member of an auditing work group. How would you route the assignment so that the user receives it?

to the user