CSC 325 - Exam 1

What is information? o A. Data that has a particular meaning within a specific context o B. Information with a particular meaning within a specific context o C. Data that has no particular meaning o D. None of the above

A. Data that has a particular meaning within a specific context

_____ write computer programs that perform jobs specified by the user. A. Programmer B. Data entry operator C. System Analyst D. Computer operator E. None of the above

A. Programmer

Which of the following systems can perform sales lead tracking, contact management, and market analysis? o A. Sales force automation systems o B. Customer relationship management systems o C. Transaction processing systems o D. Collaborative systems

A. Sales force automation systems

Which of the following is not a reason that information is important? o A. Information is one of the three key components of MIS o B. Knowledge can be a source of income o C. We are in the information age o D. Knowledge comes from having timely access to information and knowing what to do with it

B. Knowledge can be a source of income

Which dimension of information describes being able to access information from a hotel room? o A. Time dimension o B. Location dimension o C. Form dimension o D. None of the above

B. Location dimension

What is the objective of a business intelligence system? o A. Gathering confidential information from competitors o B. Improving the timeliness and quality of decisions o C. Improving the timeliness and quality of input for decision making o D. All of the above

C. Improving the timeliness and quality of input for decision making

People used to be the most important asset for a company. But in the information age, companies need people with: o A. Data o B. Information o C. Knowledge o D. Computers

C. Knowledge

Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)? o A. Wireless networks o B. Business Intelligence o C. Telecommuting o D. Remote desktop

C. Telecommuting

Which of the following statements is true of a database? a. It is accessed primarily for use by an organization's database administrator and data administrator. b. It provides an essential foundation for an organization's knowledge management and artificial intelligence systems. c. It is a collection of unstructured data. d. It helps companies analyze information to open new market opportunities.

d. It helps companies analyze information to open new market opportunities.

Which of the following is a multiple-user system? a. Mainframe computers b. Thin client computers c. Workstations d. Nettop computers

mainframe computers

Processed ______________________ is also called ______________, while the most raw elements of facts and figures are known as ______________. o A. Data; Knowledge; Information o B. Information; Data; Knowledge o C. Information; Knowledge; Data o D. Knowledge; Data; Information

o C. Information; Knowledge; Data

One of the advantages of off-the-shelf software is that: a. an organization does not have to pay for features that are not required and never used. b. the software always matches current work processes and data standards. c. the initial cost is lower because the software firm can spread the development costs over many customers. d. the software contains important features, thus eliminating the need for future modification and customization.

the initial cost is lower because the software firm can spread the development costs over many customers

_____ is the term used to describe enormous and complex data collections that traditional data management software, hardware, and analysis processes are incapable of dealing with them. a. Data warehouse b. Data mart c. Big data d. Knowledge base

c. Big data

A _____ is responsible for the design and control of a company's data base A. DBA B. DBM C. DPMA D. EDP auditor E. None of the above

A. DBA

Which of the following terms is used to describe the computer-based tools used by people in an organization to support their information processing needs? A) Information Technology B) User Systems C) Artifacts D) Computer Tools

A) Information Technology

Which systems are typically used to fulfill and support customer orders? o A. Back office systems o B. Front office systems o C. Side office systems o D. Information Sales systems

A. Back office systems

Which of the following statements is the most accurate? A. The degree to which information needs to be summarized increases as one moves up through the management levels B. Low-level managers made unstructured decisions C. Upper managers make unstructured decisions D. Low-level managers need general information about operating activities. E. Middle managers make unstructured decisions

A. The degree to which information needs to be summarized increases as one moves up through the management levels

• 5. The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your hand phone, shows the __________________ dimensions of information. o A. Time and form o B. Form and time o C. Location and form o D. Personal and organizational

A. Time and form

What is the goal of a customer relationship management system? o A. To gain customers o B. To eliminate negative interactions with customers o C. To eliminate the need for customers o D. None of the above

A. To gain customers

Mobile computing refers to your ability to: o A. Transport computer equipment such as laptops or PDAs to the necessary location o B. Wirelessly connect and use centrally located information and/or application software o C. Transport data from location to location using portable media such as flash drives or diskette o D. None of the above

A. Transport computer equipment such as laptops or PDAs to the necessary location

Which of the following represents the flow of information between the HR manager and the Marketing manager? o A. Upward flow o B. Downward flow o C. Horizontal flow o D. Outward flow

A. Upward flow

It is most important that the data produced by a payment system be A. accurate B. authoritative C. relevant D. newsworthy E. None of the above

A. accurate

Lower-level managers make day-to-day ______ decisions to schedule and control specific tasks. A. operational B. decision C. success D. simulation E. None of the above

A. operational

The four major corporate resources are money, materials, information, and A. people B. icons C. information system D. on-line E. None of the above

A. people

Which of the following are raw facts that describe a particular phenomenon and are stored in the computer for an organization's processing needs? A) Information B) Data C) Records D) Business Intelligence (BI)

B) Data

Which type of technology allows you to enter information and commands into a computer? A) Data entry B) Input C) Processing D) Telecommunication

B) Input

Which type of technology allows you to send information from one computer to another? A) Output B) Telecommunication C) Connecting D) CPU

B) Telecommunication

What are the two main types of software? o A. Utility and output o B. Application and system o C. CPU and system o D. Application and input

B. Application and system

A _____ is a program that serves as an interface between application program and a set of coordinated and integrated files called a database. A. DDS B. DBMS C. MIS D. Control E. None of the above

B. DBMS

Which of the following is the primary tool used by organizations to support shared information? o A. PDA o B. Database o C. Application o D. None of the above

B. Database

Which of the following items is the primary tool used by organizations to support shared information? o A. PDA o B. Database o C. Application o D. None of the above

B. Database

The time dimension of information includes two aspects: having access to information when you need it and _______________. Discuss o A. Having access to information at the right moment in time o B. Having information that describes the appropriate time period o C. Having information about the most recent time period o D. None of the above

B. Having information that describes the appropriate time period

The time dimension of information includes two aspects: having access to information when you need it and ________________. Discuss o A. Having access to information at the right moment in time o B. Having information that describes the appropriate time period o C. Having information about the most recent time period o D. None of the above

B. Having information that describes the appropriate time period

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by: o A. Inexpensive knowledge workers o B. Inexpensive PCs o C. Decreasing network speeds o D. Increasing costs of electricity

B. Inexpensive PCs

_____ is and always has been wealth, and computers assist us in obtaining this wealth. A. Data B. Information C. Calculation D. Network E. None of the above

B. Information

What is power in the information age? o A. Data o B. Knowledge o C. Computer o D. None of the above

B. Knowledge

Which of the following are measures of quality: A. validity B. accuracy C. precision D. All of the above E. None of the above

B. accuracy

A spreadsheet package is one type of _____ support tool. A. operational B. decision C. success D. simulation E. None of the above

B. decision

A system must be composed of more than one A. subsystem B. element C. super system D. All of the above E. None of the above

B. element

Which of the following is not tree of operational decisions? A. concern the execution of specific tasks B. primarily made by middle management C. usually have present standards D. include acceptance or rejection of credit E. None of the above

B. primarily made by middle management

Data has to be _____ before it can be converted into information. A. transformed B. processed C. changed D. engineered E. None of the above

B. processed

Which of the following is collective information about customers, competitors, business partners, competitive environments, and internal operations? A) Aggregate Data B) External Knowledge C) Business Intelligence (BI) D) Information Granularity

C) Business Intelligence (BI)

Which terms refers to the extent of detail provided in information; for instance, some information may provide summary information while others may provide a great amount of detail? A) Information Depth B) Aggregate Data C) Information Granularity D) Data Detail

C) Information Granularity

The front-end processor is dedicated to perform which of the following function(s)? A. polling B. synchronization C. error checking D. All of the above E. None of the above

C. error checking

Which of the following types of decision-making would depend heavily on real-time information? A. strategic B. tactical C. operational D. nonprogrammable E. None of the above

C. operational

Which of the following systems deals with planning for, development, management, and use of information technology tools for management? A) Strategic Support Systems B) Operational Systems C) Administrative Systems D) Management Information Systems

D) Management Information Systems

An information-literate knowledge worker will be able to ______________, while a technology-literate knowledge worker will always be able to _______________. Discuss o A. Define what information they need; define what technology he/she needs o B. Know how and where to obtain that information; create new technology when required o C. Understand information before they even receive it; understand how technology affects him/her o D. Act appropriately based on the information; know how and when to use technology

D. Act appropriately based on the information; know how and when to use technology

An MIS provides A. past information B. present information C. future information D. All of the above E. None of the above

D. All of the above

Business Intelligence includes which of the following? o A. Knowledge about your internal environment o B. Knowledge about your external environment o C. Knowledge about your competitive environment o D. All of the above

D. All of the above

The advent of personal computers: A. will make our lives more productive B. could cause us to lose some of our basic skills C. will take away some of the boring tasks that we have to perform D. All of the above E. None of the above

D. All of the above

The success of telecommuting depends on what? o A. Suitability of profession o B. Discipline o C. Availability of technology o D. All of the above

D. All of the above

What are the basic categories of technology? o A. Hardware and input devices o B. Software and storage devices o C. Storage devices and hardware o D. Hardware and software

D. Hardware and software

A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is: o A. Management Information Systems o B. Computer Security o C. Collaboration System o D. Information Technology

D. Information Technology

Facts about online banking and telecommuting include all these except: Discuss o A. They heavily depend on using communications technologies o B. They benefit from the ability to share information between companies and customers o C. They create anti-social tendencies, which go hand in hand with more air pollution o D. They are possible due to the expansion of decentralized computing

D. They are possible due to the expansion of decentralized computing

Which type of software provides additional functionality to an operation system? o A. System o B. Application o C. Operating System o D. Utility

D. Utility

Which of the following types of software provides income and expense tracking and reporting to monitor and plan budgets? a. Graphics b. Project management c. Personal information manager d. Financial management

d. Financial management

_____ is an information-analysis tool that involves the automated discovery of patterns and relationships in a data warehouse. a. Data mining b. Counterintelligence c. Competitive intelligence d. Enterprise data modeling

a. Data mining

A _____ is a simple database program whose records have no relationship to one another. a. flat file b. schema c. relational system d. user view

a. flat file

_____ is a program concerned with the efficient and environmentally responsible design, manufacture, operation, and disposal of IS-related products. a. Green computing b. Grid computing c. Cloud computing d. Utility computing

a. green computing

A collection of fields all related to a single object, activity, or individual is a(n) _____. a. record b. file c. attribute d. character

a. record

The idea of _____ is a form of innovation that constantly seeks ways to improve business processes and add value to products and services. a. reengineering b. process redesign c. disruptive change d. continuous improvement

a. reengineering

Basic data manipulations include _____ that involves eliminating rows in a relational database according to certain criteria. a. selecting b. joining c. projecting d. linking

a. selecting

A ____ is an agreement between two or more companies that involves the joint production and distribution of goods and services. a. strategic alliance b. differentiation partnership c. niche alliance d. cost leadership

a. strategic alliance

Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization? a. The diffusion of innovation theory b. The contingency theory c. The public choice theory d. The two-factor theory

a. the diffusion of innovation theory

Consider attributes ID , CITY and NAME . Which one of this can be considered as a super key ? a) NAME b) ID c) CITY d) CITY , ID

b) ID

A _____ is a property of the entire relation, rather than of the individual tuples in which each tuple is unique. a) Rows b) Key c) Attribute d) Fields

b) Key

_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output.a. Data-entry operators b. System operators c. Web operators d. Local area network operators

b. System operators

_____ is used to temporarily hold small units of program instructions and data immediately before, during, and after execution by the central processing unit (CPU). a. Main memory b. A register c. The control unit d. The motherboard

b. a register

A(n)_____ is a combination of a hardware configuration and systems software. a. application software b. computer system platform c. application service provider (ASP) d. software suite

b. computer system platform

The position of a _____ is a nontechnical position responsible for defining and implementing consistent principles for setting data standards and data definitions that apply across all the databases in an organization. a. data analyst b. data administrator c. database administrator d. data owner

b. data administrator

_____ is text that describes a program's functions to help a user operate the computer system. a. A program code b. Documentation c. User interface d. A cache

b. documentation

The _____ of an investment makes the net present value of all cash flows (benefits and costs) generated by a project equal to zero. a. net present value b. internal rate of return c. earnings growth d. market share

b. internal rate of return

Compared with main memory, secondary storage: a. is faster. b. is less expensive. c. is more volatile. d. has less capacity.

b. is less expensive

After a computer system is started, portions of the operating system are transferred to _____ as they are needed. a. a bus b. memory c. the back-up rescue disk d. the kernel

b. memory

The faster the clock speed of the central processing unit (CPU), _____. a. the more memory is required for processing b. the more heat the processor generates c. the larger the chip size required d. the slower the machine cycle time

b. the more heat the processor generates

Which of the following statements is true of embedded operating systems? a. They represent a small, niche market. b. They are dedicated to the control of another device. c. They are used in a narrow range of applications. d. They mainly determine the functionality of smartphones solely.

b. they are dedicated to the control of another device

The military is the classic example of a: a. matrix organization structure. b. traditional hierarchical organizational structure. c. project organizational structure. d. flat horizontal organizational structure.

b. traditional hierarchical organizational structure.

_____ is a personal application software that includes a wide range of built-in functions for statistical, financial, logical, database, graphics, and date and time calculations. a. Word processing b. Desktop Publishing (DTP) c. Spreadsheet d. Graphics

c. Spreadsheet

_____ is a special-purpose programming language for accessing and manipulating data stored in a relational database. a. Query by Example (QBE) b. Access c. Structured Query Language (SQL) d. Java

c. Structured Query Language (SQL)

The smallest piece of data used by a computer is a(n) _____. a. entity b. byte c. bit d. character

c. bit

A ______ is a collection of instructions and commands used to define and describe data and relationships in a specific database. a. data dictionary b. schema c. data definition language d. data manipulation language

c. data definition language

A _____ is a subset of a data warehouse that is used by small- and medium-sized businesses and departments within large companies to support decision making. a. data dictionary b. data model c. data mart d. data mine

c. data mart

A(n) _____ bus enables the central processing unit (CPU) to communicate with a system's primary storage. a. back-side b. expansion c. internal d. input/output

c. internal

The _____ is the heart of the operating system and controls its most critical processes. a. user interface b. register c. kernel d. cache

c. kernel

A(n) _____ is a field or set of fields in a record that uniquely identifies the record. a. attribute b. entity c. primary key d. data item

c. primary key

A database is a collection of integrated and related _____. a. fields b. attributes c. records d. files

c. records

A _____ is a description that involves "telling" the database management system (DBMS) the logical and physical structure of the data and the relationships among the data for each user. a. query b. record c. schema d. field

c. schema

A _____ is a computer employed by many users to perform a specific task, such as running network or Internet applications. a. cache b. register c. server d. bus

c. server

A _____ is a low-cost, centrally managed computer with no internal or external attached drives for data storage with limited capabilities. a. nettop computer b. cloud computer c. thin client d. workstation

c. thin client

_____ involves reducing the number of employees to cut costs. a. Outsourcing b. Offshoring c. Utility computing d. Downsizing

d. Downsizing

_____ is a form of data mining that combines historical data with assumptions about future conditions to forecast the outcomes of events. a. Business intelligence b. Social graph analysis c. Online analytical processing d. Predictive analysis

d. Predictive analysis

Which of the following is NOT one of five forces identified in Michael Porter's five-forces model? a. The rivalry among existing competitors b. The threat of new entrants c. The threat of substitute products and services d. The threat of new information systems

d. The threat of new information systems

_____ is a type of high-speed memory that a processor can access more rapidly than main memory. a. Virtual memory b. Cloud memory c. Volatile memory d. Cache memory

d. cache memory

In the context of strategic planning for competitive advantage, becoming more efficient with production and manufacturing processes is characteristic of _____. a. differentiation b. niche strategy c. mass supply d. cost leadership

d. cost leadership

Each attribute in a relational database model can be constrained to a range of allowable values called a _____. a. bandwidth b. scope c. slot d. domain

d. domain

A global positioning system (GPS) device uses a(n) _____ to help people find their way around town or more remote areas. a. user software b. integrated development environment c. personal productivity software d. embedded system

d. embedded system

An operating system with _____ capabilities allows a user to run more than one program to concurrently. a. networking b. hardware independence c. memory management d. multitasking

d. multitasking

In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials. a. virtual flows b. matrix flows c. information flows d. physical flows

d. physical flows

_____ are the most powerful computers with the fastest processing speed and highest performance. a. Blade servers b. Workstations c. Mainframe computers d. Supercomputers

d. supercomputers

The _____ techniques of the operating system increases the amount of processing that can be accomplished in a given amount of time. a. user interface b. networking capability c. file management d. task management

d. task management