CTR 213

Goals

Broad Statements of Intent

types of differential costs

Participants, Products, Place, Time, Quantity, As incentives

creativity

ability to make something out of nothing

malfeasance

doing something one ought to not have done

ABCD's of writing objectives

Audience (who is doing the action/behavior), Behavior (action the audience must do only one verb per objective), Condition (further defines behavior how/when), Degree (how well the audience must do the behavior)

forced analogy

Compare the problem to something else that has little or nothing in common and gain new insights as a result

Program Formats

Competition, drop in, special events, clubs, instructional, outreach, trips, service opportunities

indirect costs

Costs incurred regardless of whether or not it operates a specific program (administrative salaries, office equipment, custodial services, agency-wide marketing

direct costs

Costs that can be traced directly to a specific program fixed (remain constant), variable (change w/number of participants)

4 elements necessary for negligence to be present

Duty - obligation one person owes to another based on a legal relationship between the two Standard of care - obligation to act in the same way that another person competent for a similar position and in a similar situation would act Proximate cause - must be shown that the injury was the direct result of the action (or inaction) Injury/damage

4 ways to manage risks

Eliminating the risk Accepting the risk Transferring the risk to another Reducing the risk

discontinuity

Inserting interruptions into our day in order to disrupt our typical thought patterns

convergent thinking

Intellectual ability to logically evaluate, critique, and choose the best idea from a selection of ideas

divergent thinking

Intellectual ability to think of many original, diverse, and elaborate ideas

Program Area

Means of classifying activities into groups based on similar qualities (type of activity, skill level, cost, age), often great deal of overlap on how specific activities may be classified.

Usability components

Necessary amenities (adequate space, lighting, privacy, restrooms), Atmosphere

full cost recovery

Price covers all direct costs and portion of agency's indirect costs

partial cost recovery

Price covers variables costs and some portion of fixed costs

PERT Chart

Program Evaluation Review Technique Flow chart along a timeline graphically representing all the steps necessary in developing a program, detailed look at the logistical elements and progressing of a program.

Tips to writing goals

Start with the preposition "To", Write as outcomes, not processes, Ensure they have high value and high impact, Focus on a few obtainable goals

risk management

Steps to minimize the undesirable risks found in implementing recreation services

Objectives

Steps to reach goals, must be measurable

Gantt Chart

This Gantt chart is a chart created early in the planning process of an event. It visually displays the timeline and process that our group and the agency used for the development, execution, and evaluation of the Bur-Mil Park Fall Festival.

contracted services

This cost cutting strategy has been implemented over the last 25 years primary in the public recreation sector, but has been adopted across all sectors in the last few years.

psychological considerations of pricing

Total cost vs. à la carte pricing, Protection of self-esteem, Reference point pricing, Consistency of image, Odd pricing

brainstorming

Uses divergent thinking, Generating ideas in a group situation, The number of ideas is the goal.

mental imagery

Visualizing the program as you would expect it to unfold and Identifying necessary steps to make those elements happen

Program Format

Way in which an activity is organized and structured for delivery to the customer, every activity can be delivered in a variety of formats, different beneficial outcomes are emphasized in different formats, match format with wants/needs of constituents.

negligence

an act that results in personal injury to another person or their property

demand based pricing

based on what people need/want and how much they'll pay for it

cost-based pricing

break-even alaysis

Impact of manipulating equipment

can be a cost-effective means of developing novel experiences for participants

considerations with equipment

changing the equipment used in a game may alter the activity level, degree of challenge, etc.

Accessbility and its components

ease of access (Travel time/distance, Parking, Facility accessibility for individuals with disabilities)

no cost recovery

free to participants

Rules

guide the behaviors of individual staff and participants during specific programs or events

What does the essence of planning come down to?

having the answers to all the what-ifs

Supplies

materials consumed during an activity and are not resuable

nonfeasance

neglect of duty

Rules of brainstorming

no judgement, accept all ideas, build on ideas of others

misfeasance

not exercising appropriate level of care

Equipment

permenant or reusable items

budget

potential income and expenditures for programs

variable cost recovery

price covers variable costs

tolerance zone

price of an item you regularly buy goes up a little in price and you are ok with it, until it goes up a really noticable amount and you're not. that zone between what is/is not worth paying is your zone or tolerance.

policies

should flow from the mission, philosophy, goals, and objectives of the organization (Direct the behavior and actions of employees, Tend to be broad in scope)

subsidize

some or all of costs are covered by other means and therefore not passed along to the consumer

Procedures

specific actions or approved steps required to carry out policies

competition based pricing

what do your competitors charge customers/pay