CTR 213
Goals
Broad Statements of Intent
types of differential costs
Participants, Products, Place, Time, Quantity, As incentives
creativity
ability to make something out of nothing
malfeasance
doing something one ought to not have done
ABCD's of writing objectives
Audience (who is doing the action/behavior), Behavior (action the audience must do only one verb per objective), Condition (further defines behavior how/when), Degree (how well the audience must do the behavior)
forced analogy
Compare the problem to something else that has little or nothing in common and gain new insights as a result
Program Formats
Competition, drop in, special events, clubs, instructional, outreach, trips, service opportunities
indirect costs
Costs incurred regardless of whether or not it operates a specific program (administrative salaries, office equipment, custodial services, agency-wide marketing
direct costs
Costs that can be traced directly to a specific program fixed (remain constant), variable (change w/number of participants)
4 elements necessary for negligence to be present
Duty - obligation one person owes to another based on a legal relationship between the two Standard of care - obligation to act in the same way that another person competent for a similar position and in a similar situation would act Proximate cause - must be shown that the injury was the direct result of the action (or inaction) Injury/damage
4 ways to manage risks
Eliminating the risk Accepting the risk Transferring the risk to another Reducing the risk
discontinuity
Inserting interruptions into our day in order to disrupt our typical thought patterns
convergent thinking
Intellectual ability to logically evaluate, critique, and choose the best idea from a selection of ideas
divergent thinking
Intellectual ability to think of many original, diverse, and elaborate ideas
Program Area
Means of classifying activities into groups based on similar qualities (type of activity, skill level, cost, age), often great deal of overlap on how specific activities may be classified.
Usability components
Necessary amenities (adequate space, lighting, privacy, restrooms), Atmosphere
full cost recovery
Price covers all direct costs and portion of agency's indirect costs
partial cost recovery
Price covers variables costs and some portion of fixed costs
PERT Chart
Program Evaluation Review Technique Flow chart along a timeline graphically representing all the steps necessary in developing a program, detailed look at the logistical elements and progressing of a program.
Tips to writing goals
Start with the preposition "To", Write as outcomes, not processes, Ensure they have high value and high impact, Focus on a few obtainable goals
risk management
Steps to minimize the undesirable risks found in implementing recreation services
Objectives
Steps to reach goals, must be measurable
Gantt Chart
This Gantt chart is a chart created early in the planning process of an event. It visually displays the timeline and process that our group and the agency used for the development, execution, and evaluation of the Bur-Mil Park Fall Festival.
contracted services
This cost cutting strategy has been implemented over the last 25 years primary in the public recreation sector, but has been adopted across all sectors in the last few years.
psychological considerations of pricing
Total cost vs. à la carte pricing, Protection of self-esteem, Reference point pricing, Consistency of image, Odd pricing
brainstorming
Uses divergent thinking, Generating ideas in a group situation, The number of ideas is the goal.
mental imagery
Visualizing the program as you would expect it to unfold and Identifying necessary steps to make those elements happen
Program Format
Way in which an activity is organized and structured for delivery to the customer, every activity can be delivered in a variety of formats, different beneficial outcomes are emphasized in different formats, match format with wants/needs of constituents.
negligence
an act that results in personal injury to another person or their property
demand based pricing
based on what people need/want and how much they'll pay for it
cost-based pricing
break-even alaysis
Impact of manipulating equipment
can be a cost-effective means of developing novel experiences for participants
considerations with equipment
changing the equipment used in a game may alter the activity level, degree of challenge, etc.
Accessbility and its components
ease of access (Travel time/distance, Parking, Facility accessibility for individuals with disabilities)
no cost recovery
free to participants
Rules
guide the behaviors of individual staff and participants during specific programs or events
What does the essence of planning come down to?
having the answers to all the what-ifs
Supplies
materials consumed during an activity and are not resuable
nonfeasance
neglect of duty
Rules of brainstorming
no judgement, accept all ideas, build on ideas of others
misfeasance
not exercising appropriate level of care
Equipment
permenant or reusable items
budget
potential income and expenditures for programs
variable cost recovery
price covers variable costs
tolerance zone
price of an item you regularly buy goes up a little in price and you are ok with it, until it goes up a really noticable amount and you're not. that zone between what is/is not worth paying is your zone or tolerance.
policies
should flow from the mission, philosophy, goals, and objectives of the organization (Direct the behavior and actions of employees, Tend to be broad in scope)
subsidize
some or all of costs are covered by other means and therefore not passed along to the consumer
Procedures
specific actions or approved steps required to carry out policies
competition based pricing
what do your competitors charge customers/pay