CTS 1155 - Quiz 6

Upon perceiving a stressful event, our mind triggers an alarm that mobilizes our body for action. These physiological changes are known as ____.

fight-or-flight reaction

Working for a nonprofit company that lacks financial resources or working for a start-up company that lacks the infrastructure and discipline found in mature companies can be considered what kind of stressors?

institutional stressors

For stress to be a positive part of life, it must be ____.

managed

____ is one of the first signs of dehydration.

Fatigue

Which is true about the relationship between time and stress management skills?

Decisions that result in wasted time can lower self-esteem and increase stress.

Which is important in today's world?

Develop project management skills.

Which is a key factor that affects how people respond to stress?

How much control a person has over a stressor. Whether or not a person chooses to be exposed to a stressor.

When working for a bad boss, use the opportunity to ____.

Focus on the goals of your company. Make yourself as marketable as possible. Commit yourself to your personal goals and relaxation.

The "R" is RSI stands for ____.

repetetive

According to one estimate, what percentage of all visits to primary care physicians are for stress-related problems?

75-90%

What is the most important step you can take in terms of coping with stress and avoiding burnout?

Accept responsibility for the stress you are experiencing.

Which kind or stressors may include a tough commute to work or being tired from your physical fitness regimen?

personal stressors

Which is true when coping with deadlines?

Do not put off tasks until the last minute.

Which will help you eliminate time robbers?

Suggest constructive ways to make improvements.

Which is true about project management skills?

They provide you with the ability to identify and attend to details, while at the same time staying focused on the big picture.

Which is true about stress?

Too little stress can lead to boredom. Too much stress can lead to anxiety and panic

One of the tips for mastering change is to recognize ____ as the labor of the Information Age.

learning

Difficult customer situations, constantly being exposed to and needing to learn new technologies, and lack of career opportunities are considered what kind of stressors?

situational stressors

Which kind or stressors do you have the greatest ability to influence?

situational stressors

According to Charles Darwin, which people survive?

the most responsive to change

As a service desk analyst, what does the job description that ends with requiring you to perform "...other duties as assigned" mean to you?

It means that you should develop the ability to quickly figure out what needs to be done and do it.

Which is true about a BOD?

It should be completed early in the day before an analyst starts taking calls or greeting customers.

Which is a way to improve the ergonomics of your workspace?

Place the keyboard so that your wrists are straight and not resting on a hard surface.

What is a common injury that affects the hands and wrists and is linked to repetitious hand movements, such as typing on a keyboard?

carpal tunnel syndrome

When you cannot control a situation, you can ____.

change the situation control the way you respond to the situation