Cts final

a. dir e:\*.doc /s

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc.What command would perform this function?

a. RDP, port 3389

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused.Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection?

a. Open Task Manager and end the process associated with the application.

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.Which of the following steps can be taken to end the application process without exiting other open applications?

b. Cable

A client is requesting an Internet connection type that is not affected by atmospheric conditions and is always on. Which of the following will meet these requirements?

d. WMN

A group of wireless devices are using each other as relays to share a network connection across a large area.Which of the following network categories is being used?

d. Web server

A server or service is responsible for sending the contents of cengage.com to your browser when you type cengage.com into the address bar. If this service is malfunctioning, your browser will display a page not found error.What server provides this service?

a. System Restore is turned off.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.Which of the following is the most likely reason for this issue?

b. Change the router's default administrative password.

A technician is configuring a new SOHO multifunction wireless router at a customer's location to provide network access to several wireless devices. The technician is required to protect the customer's private network from unauthorized access while performing the initial router setup as well as during normal operation after the configuration is completed. Which of the following is the best step for the technician to take in securing the router to meet this requirement?

a. mdsched.exe

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which of the following tools is used to launch the Windows Memory Diagnostic tool?

a. Use the tasklist utility to locate the PID for the explorer.exe process.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.Which of the following steps should the technician take next?

a. The operating system or driver is causing the issue.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.Which of the following is the most likely reason for this issue?

a. Crimperc. Cable tester d. Cable stripper

A technician is working at a client's office after hours and needs two cables to finish the work but does not have immediate access to prebuilt cables. One cable needed is for a dial-up connection from the dial-up modem to the existing analog POTS jack on the wall. The other cable is for an Ethernet connection from the computer to the existing keystone jack on the wall. The technician has the necessary wire and connectors to make the cables.Which of the following tools will the technician use to make the cables and then verify that they both work properly? (Select THREE.)

a. Services Console

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.Which of the following tools should the technician use?

a. NTFS

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions.Which of the following will support these requirements?

a. Thin provisioning

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis.Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users?

a. The disk is using the MBR partitioning scheme.

A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB.What is the most likely reason the user is unable to format the disk to its full capacity?

a. Resolution

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.What display setting will the user adjust?

a. System image backup

A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed.Which backup type will be most useful in this scenario?

a. Window 10 Home

Andrew is researching a new operating system for the computers at his workplace. His boss wants the computers to be able to connect to the cloud and thus have security in case the laptops are stolen.What version of Windows 10 does not have the ability to lock the hard drive so that it is unusable if removed from a laptop?

d. Let the customer vent and then restart the conversation.

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.What should Derek do to defuse the situation?

c. Explain the situation and give the customer options about ordering the part and when you will return to complete the repair.

During your service call at the residence of a customer, you discover you will need a part that you don't currently have.What should you do in this case?

c. Excuse himself and check back when the call is complete.

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that she must take the call.What should George do in this situation?

c. Train the employees on why these issues are security concerns.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons.What can Henry do about these corporate policy issues?

d. ping

Henry is troubleshooting a network connection and wants to see if he can connect to the server on his network. Which Microsoft command-line command should Henry use to check whether he can connect to the server?

d. Settings app

In Windows 10, you can find this user-friendly interface to access numerous Windows settings?What is the name of this user-friendly interface?

d. Custom installation

Jenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10.What type of installation should Jenny perform?

a. Compliment the client on his knowledge.d. Ask the client to backtrack to see what things he tried in order to fix the computer.e. Check the simple things first to make sure you do not miss anything.

Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.What should Jerry do when dealing with the client? (Select all that apply.)

a. Windows 10 Home

Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to his company's Wi-Fi peer-to-peer network to share files over the network.Which version of Windows 10 would you recommend to Larry?

AES Current encryption algorithm used today., TKIP Generates a different key for every transmission; however, the encryption algorithm used for its calculations is no longer considered secure., WEP No longer considered secure because the key used for encryption doesn't change., WPA Typically uses TKIP for encryption. ,WPA2 Typically uses AES for encryption.

Match the protocol or encryption name with the feature.

a. Details

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

b. Hard drive d. RAMe. Processor

Penny is setting up computers at a local nonprofit organization. The computers were donated by a company that was upgrading to new computers. Penny must decide whether to use a 32-bit or 64-bit version of Windows 8.1.What hardware on the computers should Penny check? (Select all that apply.)

d. Use a network share to share the installation files.

Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.What is the easiest way for Sam to install the application on all the computers?

a. Keep a positive attitude.b. Frequently ask the customer what she sees on the screen.d. Avoid asking the customer to take steps that might destroy files or settings.

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer.What should Sara do when working with the inexperienced customer? (Select all that apply.)

a. System requirementsc. Hard drive space

Scott has just completed installing Windows 8.1 and its current updates and now needs to install several applications on the computer before returning it to his client.What should Scott check prior to installing the applications? (Select all that apply.)

b. The cable run connecting the new keystone jack to the patch panel is bad.e. The patch panel connector for the new location's cable run is not connected to a switch.

The accounting department moved its network-attached printer from one side of the office to a more centralized location, making the printer much more accessible to all accounting users. Since the move, the users have not been able to print to the printer. The printer powers on and shows it is ready to accept print jobs. The printer configuration page shows the following output.You disconnect the patch cable from the keystone jack at the new location and move the printer and cable to reconnect it at the original location. The printer begins printing the jobs that failed to print earlier.Which of the following are the most likely reasons for the printer failing to print at the new location? (Select TWO.)

a. FE80::feba:123:8:9343c. 169.254.1.1

The network icon in the notification area of a Windows 7 machine is displaying a yellow triangle with a black exclamation point indicating limited connectivity.Checking the computer's network connection properties will most likely indicate which of the following single-assigned host IP addresses? (Select TWO.)

d. Install the driver from the manufacturer's website.

Tracy has completed installing Windows 8.1 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available.What can Tracy do to use the printer?

d. System window

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer.Where can Wanda find this information quickly in Windows 10?

b. volume

What is a partition called after it is formatted with a file system and assigned a drive letter?

c. 128

What is the maximum number of partitions allowed using the GUID Partition Table (GPT) method for partitioning a drive for Windows?

d. 64-bit

What type of OS should you install for best performance when you have enough RAM?

d. magnetic hard disk drives

What type of storage drive contains multiple spinning platters?

b. 802.11ace. 802.11n

Which of the following 802.11 wireless networking standards support transfer rates of over 54 Mbps? (Select TWO.)

a. robocopy /purge

Which of the following Windows commands will delete the files and directories at the destination location that no longer exist at the source location?

a. Performance Monitor

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

b. Port 443 d. SSH

Which of the following are secure protocols, ports, services, or applications? (Select TWO.)

c. FEFE::2:0:0:1

Which of the following indicates the most concise abbreviation of the IPv6 address FEFE:0000:0000:0000:0002:0000:0000:0001?

b. In the event a DHCP server is unavailable, the workstation will have a valid IP address on the subnet.

Which of the following is a scenario in which an IT support technician would most likely be required to implement the alternate IP configuration method on a network host?

a. Convert basic disks to dynamic disks.

Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows?

a. Verify the network cable between the computer and router is connected and not damaged.b. Verify the SOHO router is powered on and the port LEDs indicate connectivity.

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select the best TWO.)

a. Backup and Restore b. File History

Which of the following tools are available in Windows 10 for backing up user data or complete system images? (Select TWO.)

b. Windows features

William's supervisor wants to create a test lab at the company in order to test Windows 10 updates. He has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed.What will William use to install Hyper-V in Windows 10?

b. FAT32 e. NTFS

You are planning to install Windows 10 on your computer and must decide which file system to use on the hard drive.What files systems are available in Windows 10 for a local hard drive? (Select all that apply.)

d. DNS

You are setting up your Windows computer to connect to the Internet and notice that when you type www.microsoft.com, the browser does not go to the site. Instead, you receive an error message saying that the address cannot be resolved.What network setting should you check to see the address of the server being used to resolve this address?

d. WPA2-PSK, AES

You are tasked with configuring a wireless SOHO router for a customer. Which of the following settings will be the most secure with the least effort and cost to the customer?

c. Implement a UTM appliance.

You are tasked with securing a small network for a client in which the following requirements must be met:If a user on the private network attempts to send confidential company information to an unauthorized entity, an alert should be triggered.The private trusted network should not be accessible from the public untrusted network.If attacks are coming from the external network, the system should detect and prevent malicious activity.All incoming and outgoing email should be scanned for malware. Which of the following would best meet the requirements of the client?

a. Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown

You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. Your company requires that all cabling follow the TIA/EIA 568B standard.Which wire color code will you use starting with pin 1 of the modular plug?

d. The company WAP has SSID broadcast disabled.

You received a call from a user who brought her own device to the office but cannot find or connect to the company WLAN. The laptop shows other available wireless networks in the building. This user and the other users in her department are connected to the company WLAN and can browse to multiple websites with no problems from their company-assigned laptops.Which of the following is the most likely reason the user cannot find the company WLAN from her own device?

b. EoP

Your company received a call from a historical society inquiring about the possibility of networking a two-century-old building with no existing network. In 1924, someone added electrical outlets to the building, but the layout and design of the building prohibits adding any additional copper or fiber cable. You completed a wireless site survey and concluded that wireless networking is out of the question and will not properly function due to environmental interference.Which of the following could be used to network this building?

a. Disable SSID broadcasting. b. Lower radio power levels.d. Enable MAC filtering.

Your company shares a building with a competitor's branch office. Recently, you noticed that some computers other than your company computers have tried to connect to the wireless network unsuccessfully. When you are in the parking lot, you also notice that the company's wireless network SSID can be seen on your smartphone.What can you do to make sure no one outside your company can gain access to its wireless network? (Select all that apply.)