D072: Module 9, D072: Module 8, D072: Module 4, D072: Module 5, D072: Module 1, D072: Module 2, D072: Module 7, D072: Module 3, D072 Key Concepts
Controlling
According to the Leadership Grid, the name for leaders with low concern for people but a high concern for production are ____________.
Indifferent
According to the Leadership Grid, the name for leaders with low concern for people but with a low concern for production are __________.
Status Quo
According to the Leadership Grid, the name for leaders with medium concern for people but a medium concern for production are ___________.
Delegating
According to the Situational Theory of Leadership model, what leadership approach should a manager use with followers who have high competence and high commitment and confidence?
Participating
According to the Situational Theory of Leadership model, what leadership approach should a manager use with followers who have high competence, but low commitment and confidence?
Telling
According to the Situational Theory of Leadership model, what leadership approach should a manager use with followers who have low competence and low commitment?
Selling
According to the Situational Theory of Leadership model, what leadership approach should a manager use with followers who have low competence, but high commitment?
Wechsler Adult Intelligence Scale
An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents
Legal
An act that is allowed or is in conformity with the law of the land
Individual contributori
An individual contributor is someone uses their personal skills to contributes to a team
Manager
An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them
McKinsey 7-S
An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance
Employee-member-centered behaviors
Behaviors that focus on supporting employees
Empathy
Being attuned and sensitive to the emotional states of others
Nonverbal
Body language, tone of voice, facial expressions, and silence are all examples of what type of communication?
to corporations and their stakeholders.
CSR, when conducted in good faith, is beneficial to _______ and __________
Personal ethics
Codes, principles, and values that shape our interactions with others
Coordination, transmission of information, and sharing of emotions and feelings
Communication fulfils what three main functions within an organization?
Mindfulness
Consciousness of the present moment
Self-regulation
Controlling your thoughts and impulses in order to manage your internal state
Machiavellian
Cunning, scheming, and unscrupulous
Ethics are the principles that guide a person's behavior (what they do)
Define "ethics".
An act that is permissible or in conformity with the law of the land
Define "legal".
Morals are sets of rules that individuals develop based on cultural norms and beliefs
Define "morals".
Organizational ethics is a branch of applied ethics that focuses on rules, principles, and standards in the context of business activities.
Define "organizational ethics".
Values are the stable, enduring goals that one has for life. They are the things that are counted as most important to the individual.
Define "values".
The degree to which a person's skill, knowledge, abilities, and other characteristics match the job requirements
Define the term "person-job" fit.
The degree to which a person's values, personality, goals, and other characteristics match those of the organization
Define the term "person-organization" fit.
People who believe they control their life
Define the term Internal locus of control.
Active listening means giving full attention to the speaker, with the intention of understanding the speaker's idea, asking questions if needed, and clarifying understanding
Define the term active listening.
A formal power that comes from a person's ability to take something away from or punish someone for noncompliance, such as firing an employee
Define the term coercive power.
Consideration behaviors are about building relationships. For example, communication and respect
Define the term consideration behaviors.
A company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
Define the term corporate social responsibility (CSR).
A standard on which a judgment or decision may be based.
Define the term criterion.
This is a nonlinear (doesn't progress smoothly from one stage), iterative (series of steps that you repeat, tweaking and improving your product with each cycle) problem-solving strategy
Define the term design thinking.
The ability to see things from more than one perspective and appreciate that not everyone will have the same opinion or reaction
Define the term empathy.
Behaviors that focus on supporting employees
Define the term employee-member-centered behaviors.
Enlightened self-interest is an idea that states that persons who act to further the interests of others, ultimately serve their own self-interest
Define the term enlightened self-interest.
A personal power based on knowledge and special skill or experience
Define the term expert power.
People who attribute their success or failure to outside influences (such as luck, timing, or other people)
Define the term external locus of control.
Greenwashing occurs when a company conveys a false impression or providing misleading information about how their products are environmentally friendly
Define the term greenwashing.
Influence tactics refer to the way individuals attempt to sway the options of others
Define the term influence.
A personal power that stems from when a leader possesses knowledge that others need or want
Define the term information power.
Initiating behaviors are about completing tasks
Define the term initiating behaviors.
Inspirational appeals engage values, emotions, and beliefs to gain support for course of action
Define the term inspirational appeals.
Internal transparency is the perceived quality of intentionally shared information
Define the term internal transparency.
Behaviors that focus on supervisory functions. For example, planning, scheduling, and coordinating work activities.
Define the term job-centered behaviors.
Leadership usually involves establishing and sharing a clear vision that others will follow and providing them with tools to realize that vision
Define the term leadership.
A formal power that comes from a person's position.
Define the term legitimate power.
The extent to which individuals believe circumstances and responses are within their control
Define the term locus of control.
A manager is an individual who is in a position of power and oversees a group of people or tasks
Define the term manager.
This type of organizational structure uses a utilize traditional top-down hierarchy
Define the term mechanistic.
Setting a time for undisturbed reflection
Define the term meditation.
A state of consciousness in which you are aware of the present moment
Define the term mindfulness.
This type of organizational structure is characterized by fluidity and a wider span of control
Define the term organic.
A system used to define the hierarchy of a company. It includes the organizational chart, hierarchy structures, and formal system of roles and authority in a business.
Define the term organizational structure.
Personal ethics refers to the principles that guide a person's behavior in everyday life
Define the term personal ethics.
Power is the ability to influence the behavior of others to get what you want
Define the term power.
Process management is management's initiative to design work processes so that they align with the organization's strategic goals
Define the term process management, or business process management (BPM).
A personal power that comes from being trusted and respected
Define the term referent power.
Relationship management involves strategies that govern how an organization maintains relationships with an audience
Define the term relationship management.
A formal power that comes from a person's ability to grant a reward to an employee in exchange for job performance.
Define the term reward power.
Looking at what you've done in the past— then using this information to move closer to where you really want to be
Define the term self-reflection.
The ability to manage your internal state
Define the term self-regulation.
The ability to navigate complex situations in a caring way, considering the concerns of others, and establishing positive relationships
Define the term social skills.
A strategy said to preserve a positive relationship between communicators while still addressing the problem at hand
Define the term supportive communication.
Supportive communications is a method of preserving a positive relationship between both communicators when addressing a problem.
Define the term supportive communication?
Transactional leadership is a style of leadership in which the manager promotes compliance through both rewards and punishments
Define the term transactional leadership.
Transformational leadership is a style of leadership in which the leader works with teams to identify needed change, creates a vision to guide the change through inspiration, and executes the change working with team members
Define the term transformational leadership.
A person who informs on a person or organization engaged in an illegal activity.
Define the term whistleblower.
Internal transparency
Degree to which an organization operates with openness, communication, and accountability
Legal-unethical
Dilemma in which established laws are not in accordance or do not uphold the ethical choice
Illegal-ethical
Dilemma in which the ethical choice would be in violation of established laws
Communication style
Dominant way in which an individual interacts and exchanges information with others
Social competencies
Emotional intelligence competencies related to empathy and social skills
Personal competencies
Emotional intelligence competencies related to self-awareness, self-regulation, and motivation
Motivation
Emotional tendencies that impact your ability to reach personal goals
inspirational appeals
Engage values, emotions, and beliefs to gain support for course of action
Professional communication
Information that is exchanged in a business context for the commercial benefit of an organization
World Trade Organization (WTO)
International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
Self-awareness
Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts
Internal policy issues.
Lack of fairness in pay is an example of what level of ethical issue
Sarbanes-Oxley Act (SOX)
Law aimed at improving corporate transparency by requiring clear reporting practices
Transactional leadership
Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership
Transformational leadership
Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership
Task-oriented style
Leadership style that is primarily concerned job tasks
People-oriented style
Leadership style that is primarily concerned with interpersonal relations in the workplace
Autocratic style
Leadership style that keeps close control over subordinates and does not seek much input from others
Participative style
Leadership style that seeks input from subordinates
Situational Theories of Leadership
Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances
Cultural alignment
Linking of organizational goals with the employees' personal goals
Cost, resource acquisition, system flexibility, marketing, problem solving and creativity
List the competitive advantages to global organizations of cultural diversity.
Leadership style
Manner and approach of providing direction, implementing plans, and motivating people
Channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call
Words and nonverbal communications
Oral communication is often a combination of what two types of communication?
Organic
Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making
Relationship management
Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction
Simulation Feedback
Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies
Corporate social responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
Ability
Possession of the means or skill to do something
Expert power
Power based on knowledge and special skill or experience
Legitimate power
Power that comes from one's organizational role or position
Information power
Power that stems from when a leader possesses knowledge that others need or want
Ethics
Principles that serve as a guide about how to behave
Assertive communicator
Productive communication style used by those who express their ideas while listening attentively to others
Surveys
Questionnaires that track preferred actions in specific emotional intelligence situations
Job-centered behaviors
Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources
Morals
Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group
Organizational ethics
Rules, principles, and standards for deciding what is morally right or wrong when doing business
Whistleblowers
SOX also grants protection to ___________.
Journaling
Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns
Self-awareness, self-regulation, motivation, empathy and social skills.
Sellie-Dosunmu outline five key tools for developming EI. They are ___________:
Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
Values
Stable life goals that people have, reflecting what is most important to them
Passive communicator
Tentative communication style used by those who are hesitant to speak up
Intelligence
The ability to acquire and apply knowledge and skills
Power
The ability to influence the behavior of others to get what you want
Leadership
The activity of leading a group of people or an organization or the ability to do this
Corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization from another
Emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically
Person-job fit
The degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands
Person-organization fit
The degree to which a person's values, personality, goals, and other characteristics match those of the organization
Cultural diversity
The existence of a variety of cultural or ethnic groups within a workplace
EQ
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Process management
The management initiative to design work processes so that they align with the organization's strategic goals
WGU Code of Student Conduct
The organizational code of ethics that governs responsible and respectful behavior at WGU
Consideration
The relationship-oriented behaviors of a leader
Personality
The relatively stable feelings, thoughts, and behavioral patterns a person has
Organizational culture
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business
Initiating
The task-related behaviors of a leader
Attrition
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death
Influence tactics
The way individuals attempt to influence one another in organizations
Participative style
This management style can help employees feel more invested in decisions, outcomes, or the choices they have made because they have a say in them.
Stakeholders
Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities
Whistleblowers
Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization
Autocratic
Under this management style decision-making power is concentrated in the manager.
Participative style
Under this style of management, the manager shares the decision-making authority with group members.
Supportive communication
Used to preserve a positive relationship between communicators while still addressing the problem at hand
Rational persuasion
Using facts, data, and logical arguments to try to convince others that your point of view is the best alternative
International business culture
Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography
These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation
What are behavioral event Interviews?
Idealized influence, inspirational motivation, intellectual stimulation and individualized consideration
What are four main categories of tools used by a transformational leader?
Written (emails, text, letter, reports, etc.)
What are the "leanest" communication type?
(1) It is congruent, (2) uses descriptive, not evaluative, language, (3) problem-oriented, not person-oriented, (4) uses statements that are validating, (5) be specific, not global, (6) communicate in a conjunctive, not disjunctive, style, (7) make sure your statements are owned, and (8) listen actively
What are the 8 Forms of Supportive Communication?
A stronger organizational reputation, higher employee satisfaction, higher-quality product or service, clearer focus, better long-term outlook, better company culture, and stronger sales
What are the benefits of leadership integrity?
Accommodating, sound, status quo, indifferent and controlling
What are the five behaviors outlined by Blake and Mouton's Leadership Grid?
Listen for message content, listen for feelings, respond to feelings, note all cues and paraphrase and restate
What are the five rules for active listening?
Societal issues, stakeholder issues, internal policy issues and personal issues.
What are the four main levels of ethical issues?
Tolerant, sensitive, trusting, and kind
What are the key characteristics of the Big 5 personality Agreeableness trait?
Anxious, irritable, and moody
What are the key characteristics of the Big 5 personality Neuroticism trait?
Conscientious employees are organized, punctual, and dependable
What are the key characteristics of the Big 5 personality conscientiousness trait?
Outgoing, talkative, and sociable
What are the key characteristics of the Big 5 personality extraversion trait?
Curious, original, creative, and open to new ideas
What are the key characteristics of the Big 5 personality openness trait?
Intelligence, extraversion, conscientious, open to experience, self-esteem and integrity
What are the key traits associated with leadership?
Voice message, recorded video and teleconference/phone call.
What are the three "lean" communication types?
Mechanistic or organic
What are the two ways organizational structures are defined?
The 80/20 rule and ask open-ended and follow-up questions
What are two way to improve your active listening skills?
Lower productivity than those under autocratic leadership, but higher levels of work quality and satisfaction
What can be a negative outcome from using a participative leadership style?
It can result in a lack of productivity, cohesion, and satisfaction
What can happen if the laissez-faire manager withdraws too much?
The seven shared values of organizational culture. The model is based on the theory that, for an organization to perform well, these seven elements need to be aligned and mutually reinforcing.
What does the McKinsey 7-S model define?
What does the attraction-selection-attrition model explain
What does the attraction-selection-attrition model explain? Why employees join and leave organizations
Family, community, personal beliefs, experiences, and culture
What factors influence someone's personal code of ethics?
Accounts payable, account receivable and revenue tracking, payroll and taxes, financial reporting, and financial controls
What functions is the accounting and finance department responsible for?
Labor law compliance, recruitment and onboarding, payroll compensation and benefits
What functions is the human resources department responsible for?
Oversight, infrastructure, and functionality
What functions is the information technology department responsible for?
Customer and market research, target market identification, branding, and advertising
What functions is the marketing department responsible for?
Product improvisation and new product development
What functions is the research and development department responsible for?
World Trade Organization (WTO)
What institution functions as an international instrument to support ethical trade on a global scale?
The degree of formality.
What is a major difference between personal and professional communications?
To increase profits and shareholder trust through positive public relations and high ethical standards and to reduce business and legal risks by taking responsibility for corporate actions
What is aim of CSR?
Individuals role-play challenging EI simulations and are provided within feedback based on their behavioral choices
What is behavioral simulation feedback?
Analyzing, optimizing, and monitoring business processes to improve business performance
What is involved in BPM?
Organizational culture
What is one of the most important measures of the effectiveness of an organization?
That the message transmitted is interpreted by the receiver in the way it was intended by the sender
What is required for effective communication?
Questionnaires that ask learners to describe their preferred actions in specific situations.
What is survey feedback?
Face to face meeting
What is the "richest" communication type?
SOX makes it both unethical and illegal to deceive shareholders, creditors, and the public at large.
What is the primary purpose of Sarbanes-Oxley Act (SOX).
It establishes the organization's key values and describes the company's obligation to its stakeholders
What is the purpose of a code of ethics?
It can be a more objective way to view trends in your thoughts and emotions so you are not simply relying on your memory of past events, which can be inaccurate
What is the purpose of journaling?
The WTO oversee the implementation of trade agreements between nations
What is the purpose of the World Trade Organization (WTO)?
State your users' needs and problems
What occurs during the Define stage in design thinking?
Research your users' needs
What occurs during the Empathize stage in design thinking?
Challenge assumptions and create ideas
What occurs during the Ideate stage in design thinking?
Introduce your idea to markets
What occurs during the Implement stage in design thinking?
Start to create solutions
What occurs during the Prototype stage in design thinking?
Try your solutions out
What occurs during the Test stage in design thinking?
Transparency, whistleblower programs, ethics training, and modeling of appropriate behavior
What steps can upper management take to create the conditions for employees to act ethically?
A passive communicator tends to be overly soft or shy and often look away
What type of nonverbal body language does a passive communicator have?
An aggressive communicator tends to point fingers while talking and have clenched fists, a rigid posture, and hard stares
What type of nonverbal body language does an aggressive communicator have?
An assertive communicator has a relaxed posture and smooth and relaxed movements.
What type of nonverbal body language does an assertive communicator have?
Conflicts of interest can occur when individuals must choose between taking actions that promote their personal interests over the interests of the organization and its stakeholders or vice versa.
When can conflicts of interest occur?
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the sender
Greenwashing
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change
When employees are independent, highly skilled, and motivated
When should a Laissez-Faire leadership style be used?
Legal-ethical
When the law and personal or organizational ethics are in accordance with each other
Rehearsing
When the receiver is preparing what to say in response instead of actively listening to sender's message
Assertive communicator
Which communication style stands up for his/her own rights but ensures the rights of others are not affected?
Aggressive communicator
Which communication style tends to be dismissive and suggests to others that their feelings do not matter?
Passive communicator
Which communication style tends to be hesitant to speak up about their thoughts, beliefs, and opinions?
Passive-aggressive communicator
Which communication style tends to express negative feelings in an indirect way?
Autocratic style
Which leadership style does not successful in fostering employee engagement or maintaining worker satisfaction?
Agreeableness
Which of the Big 5 personality traits is best aligned to the clan quadrant?
Conscientiousness
Which of the Big 5 personality traits is best aligned to the hierarchy quadrant?
Extraversion
Which of the Big 5 personality traits is best aligned to the market quadrant?
Mechanistic
Which type of organizational structure is best suited to stable environments that contain low uncertainty?
Organic
Which type of organizational structure works best in unstable, complex, changing environments?
Power is given to leaders by their followers due to their perceived knowledge, personality, and attractiveness
Who gives leaders their power?
Unions, the company's employees, investors, suppliers, consumers, local and national governments, and communities that may be affected by corporate activities such as construction, manufacturing, and pollution
Who is considered a stakeholder?
They are often directly translated into the values of the organization
Why are leaders' values important?
People are attracted to organizations which are like themselves in terms of personality and values. If employees join organizations out of attraction to their cultures, they are more likely to perform well.
Why are people attracted to work for an organization?
Feedback is important in helping you understand how your behavior is perceived by others.
Why is feedback important?
Laissez-faire style
With this management style the manager delegates the tasks to the followers while providing little or no direction.
Words and nonverbal. The words you choose are the verbal dimension. How you portray or display them is the nonverbal dimension, which can include the medium (email or a printed document), the typeface or font, or the appearance of your signature on a letter
Written communication is often a combination of what dimensions?
Market
_________ culture is focused on competition and profits and less flexible.
Adhocracy
__________ culture is characterized as a dynamic, entrepreneurial, and creative workplace.
Hierarchy
___________ culture tends to be internally focused on internal processes and procedures and less flexible.
code of ethics
_______________leads to greater ethical awareness, consistency in application, and the avoidance of ethical disasters
Self-awareness
_____________is being attuned to your inner preferences, values, beliefs, and resources.
Motivation
____________is the ability to understand the emotional tendencies that impact your capacity to reach personal goals.
Clan
__________culture tends to be more family oriented and flexible.
Enlightened self-interest
_________often plays a part in the corporate adoption of CSR
Personal Communication
Information that is exchanged between sender and recipient for personal purposes
Sound
According to the Leadership Grid, the name for leaders with high concern for people and a high concern for production are ____________.
Accommodating
According to the Leadership Grid, the name for leaders with high concern for people but a low concern for production are______.
Social skills
A broad range of behaviors related to managing relationships with others
Laissez-faire style
A largely "hands-off" leadership style that provides considerable freedom to subordinates
Inspirational motivation
A leader who inspires a passionate vision among subordinates or in the organization itself is using which transformational leader tool?
Idealized influence
A leader who models behaviors and attitudes that subordinates choose to emulate is using which transformational leader tool?
Intellectual stimulation
A leader who recognizes the intellect of subordinates and empowers them to contribute toward the success or vision of the organization is using which transformational leader tool?
Individualized consideration
A leader who takes the time to learn about the talents of each individual and puts them to good use is using which transformational leader tool?
workplace relationships. The leader emphasizes interpersonal relations and employee cooperation
A leader with a people-oriented style will focus on ____________.
technical aspects of the job
A leader with a task-oriented style will focus on ____________.
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
intelligence quotient
A number representing a person's reasoning ability as compared to the statistical norm or average for their age
Leader
A person who holds a dominant position within a field and can exercise a high degree of control or influence over others
Informal leaders
A person who is not officially appointed as the head of a group
Formal leaders
A person who is officially designated as the leader of a group
Organizational structure
A system used to define a hierarchy within an organization
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Referent power
Ability of the leader to influence people because of their attraction and respect to the leader
Reward power
Ability to grant a reward to an employee in exchange for job performance
Coercive power
Ability to take something away or punish someone for noncompliance
legitimate, reward, and coercive (which are formal powers); and expert, information, and referent (which are personal powers)
According to French and Raven, what are the six sources of power used by leaders?
Legitimate, reward, and coercive
According to French and Raven, what are the sources of FORMAL power used by leaders?
Expert, information, and referent.
According to French and Raven, what are the sources of PERSONAL power used by leaders?
Skills
Experience and behaviors associated with the application of knowledge
Written communication
Expressing information in the form of written words
Oral communication
Expressing information or ideas through spoken words
Nonverbal communication
Expressing information without the use of spoken or written words, such as using body language, tone of voice, facial expressions, and even silence
Locus of control
Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control
Barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
Knowledge
Facts, information, and skills acquired by a person through experience or education
Meditation
Focusing all of your energy and attention on one specific area of the present moment
Power and influence
For leaders to lead, they need _____ and ______ over their followers.
Aggressive communicaton
Forceful communication style often carried out in a loud and hostile manner
Inspirational motivation
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
Idealized influence
Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate
Intellectual stimulation
Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization
Individualized consideration
Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
CVF model
Framework for assessing organizational culture and organizational dynamics
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
Personal issue
Gossiping is an example of what level of ethical issue
Code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan,
Mechanistic
Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions
By nodding your head and keeping your attention focused on the speaker. You can also do it verbally by saying things that affirm the speaker (for example, "Yes" or "That's interesting")
How do you show the speaker that you are listening?
Ethical companies are better at attracting and keeping customers, talented employees, and capital
How does a company's ethical behavior impact organizational outcomes?
These organizations suffer from dwindling customer bases, employee turnover, and investor mistrust
How does a company's unethical behavior impact organizational outcomes?
Pentagon Papers
Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War
When employees have high role ambiguity/vagueness, or low abilities, or low intrinsic motivation, or when there is little time for group decision making
In what situations should an autocratic leadership style be used?
Passive-aggressive communication style
Indirect communication style that uses hidden messages to express needs and ideas
