Dealing with confidential information

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The Nissan confidentiality policy applies to ____

All dealership personnel

Which of the following are permissible to discuss with a customer

((Two answers)) - a press release about the new Altima - an internet article reviewing the latest JUKE

What is the confidentiality policy regarding terminated dealership personnel

They cannot reveal proprietary information unless and until it has been made public

A sales manager learns of the new specifications for the latest TITAN. How does she know if it is permissible to tell a customer about them

((Two answers)) - if Nissan gives written permission to discuss the information - if the information has been made public

When is it appropriate to discuss an upcoming national sales promotion with a customer

After the promotion has been publicly introduced

A service manager would like to send or emails to his customers regarding an upcoming national service promotion. When is he allowed to announce the promotion

At the same time Nissan announces the promotion

If a Dealer Principal learns a manager has revealed the details from a dealer advisory board meeting to a competitors dealership, what is he appropriate response

Immediately inform Nissan of the breach in confidentiality


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