Dealing with confidential information
The Nissan confidentiality policy applies to ____
All dealership personnel
Which of the following are permissible to discuss with a customer
((Two answers)) - a press release about the new Altima - an internet article reviewing the latest JUKE
What is the confidentiality policy regarding terminated dealership personnel
They cannot reveal proprietary information unless and until it has been made public
A sales manager learns of the new specifications for the latest TITAN. How does she know if it is permissible to tell a customer about them
((Two answers)) - if Nissan gives written permission to discuss the information - if the information has been made public
When is it appropriate to discuss an upcoming national sales promotion with a customer
After the promotion has been publicly introduced
A service manager would like to send or emails to his customers regarding an upcoming national service promotion. When is he allowed to announce the promotion
At the same time Nissan announces the promotion
If a Dealer Principal learns a manager has revealed the details from a dealer advisory board meeting to a competitors dealership, what is he appropriate response
Immediately inform Nissan of the breach in confidentiality