DECA notecards Test #3
A financial advisor who doesn't earn any commission, no matter how much money their clients may invest, is a __________ advisor (FI,34)
A fee-only financial advisor cannot earn commission, only making money from fees that they charge clients
Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of (SM,99)
A need for process improvement. Process improvement occurs when a business's managers figure out how to increase efficiency.
A salesperson for a company that advertised "no finance charges for six months" could use this information (SE,92)
As a selling point. Company advertising often provides salespeople with information that they can use in selling
The Links Golf Resort uses computer software that charges its guests' food, golf, retail, and other resort-related expenses to their accounts through their room key cards. The software increases the resort's efficiency because it is (NF,52)
Automated. When the guest swipes their room key card at the point of sale, the computer chip that is embedded in the room key card transmits
Which of the following statements regarding customer experience management (CEM) and customer relationship management (CRM) is true (CR,10)
CEM tends to focus on customers' needs, whereas CRM tends to focus on the business's needs
Which of the following is an example of an organized labor-relations issue (HR,43)
Collective bargaining, is the negotiation of wages and other conditions of employment by a union
An "artificial being, invisible, intangible, and existing only in contemplation of the law" is the legal definition of a (BL,1, Hos. & Tour. Exam 2023 Area)
Corporation, a corporation is like creating an independent entity that will be treated as a person with legal rights
Roger is using __________ to aid in decision making.
Descriptive statistics are numbers that are used to summarize and describe data
A primary purpose of data mining is to (NF,53)
Discover relationships
Which of the following is an example of how databases help improve customer satisfaction (NF,49)
Hotels can customize guest room preferences
. What effect is a new resort on a remote tropical island likely to have on local shops? (EC,23)
Increase sales, when tourism enters a new area, local businesses usually benefit from increased economic activity
What effect does the underground economy have on the gross domestic product (GDP) (EC,21)
It decreases the GDP
To handle customer inquiries about specific products in a large business, the sales staff should (CR,9)
Knowing where products are kept in a business helps employees provide efficient service to customers who are looking for specific items
A company is most likely to only promote a product on social media if the product has a (PI,80)
Low profit margin
Which business activity is responsible for most of the decision-making that takes place within the business? (SM,98)
Management: is the process of coordinating resources to accomplish an organization's goals.
Creative people usually prefer to work under __________ supervision (PD,73)
Minimal. Creative people are often very independent and prefer working with minimal or no supervision
Are all products test marketed? (PM,81)
No, it can delay entry into the full market. Test marketing involves introducing a product to a limited market to see what its acceptance will be
The attitudes of the managers and employees and the ways in which a company functions are factors that shape the company's (EI,31)
Organizational culture: the standards, attitudes, and belief systems that create the workplace environment and influence the interactions within it
Quality of materials can often present an ethical conflict for employees working in (OP,68)
Purchasing employees are responsible for buying the raw materials that a business uses to make its products
Which of the following is an example of using social media to enhance a customer's post-sale experience (CR,11)
Responding to reviews online because online reviews of products on social media can have a huge impact
When customers buy menu items at McDonalds' Restaurants, they are given Monopoly pieces for the chance to win prizes. What type of promotional technique is that? (PR,88)
Sales promotion: consists of any activity other than advertising, publicity, and personal selling that are designed to increase sales.
To protect against the threat of a cybersecurity breach, every employee in every organization should be trained about __________, even employees whose work does not involve confidential information (OP,72)
Suspicious emails such as those containing attachments or requesting that an employee reset a password are a serious threat to any business's cybersecurity
A business that purchases an extended warranty on a new fleet of automobiles is (EC,19)
Transferring risk occurs when the risk is shifted to another party
A luxury resort in the Grand Cayman Islands maintains a special section on its website for couples who are planning a destination wedding and/or honeymoon. This is an example of a hospitality business segmenting a market by (MP,45)
When segmenting by behavior, marketers consider factors such as the market's product knowledge, purchasing habits, and responses to products
Inventing and testing a brand-new type of water-filtration system is an example of a (OP,65)
a risky endeavor that creates new technologies or processes
