DECA Principles of Business Administration

In a consensus-building group, the facilitator is the person who...

Keeps the discussion on track

Purchasing's ultimate goal and purpose is always to obtain the right goods and services from the right suppliers at the right price. To reach this goal, purchasing specialists must be sure to...

Locate back-up sources of goods and services

Which type of culture tends to place a high value on using verbal communication and saying what you mean (i.e. Western societies)

Low-context culture

Which marketing function helps businesses answer the questions, "Who are our customers?" and "Where are they located?"

Marketing-information management

Which is the best example of the types of resources it takes to complete a project successfully:

Materials

What is one way you can prevent identity theft?

Memorize your social security number and keep your card at home

Is not recording all of the company's revenue in the business's financial records so the company will appear to have a smaller income and won't have to pay as much in taxes legal?

No; this practice is known as sales-skimming

You give constructive criticism in a _______ manner

Nonthreatening

The cost of renting a building is considered an...

Operating expense

Jerry works in a department store. His goal for this weekend is to get 10 customers to sign up for the store credit card. What best describes Jerry's goal?

Performance-based and short-term

If you are responsible for maintaining information about each company employee's hiring, evaluations, promotions, and reprimands you are responsible for maintaining the company's ______ records.

Personnel

A visual representation of the budget that shows parts in relation to the whole

Pie chart

When you push off doing boring, but important tasks to do a more fun task that is due later you are...

Procrastinating

Thinking about how your product will be produced and in what amounts is engaging in

Production planning

Meeting a goal to meet product standards so customer complaints and returns will be minimal

Quality control

What is a human resource staffing activity?

Recruiting qualified workers

When dealing with equipment maintenance, it's important to always remember that...

Regular equipment checks can find problems while they are still small

What type of government controls the FDA?

Regulatory

Going to the same store everytime no matter the prices

Relationship buying

What to do when doing business with clients from another country

Research the culture and history of the people you are doing business with

How should you invest your money if you don't want to take risks, wants to access your money at all times and don't mind earning little interest?

Savings account

Participating effectively in a staff meeting

Sharing your opinion on each topic

How to reassure difficult customers

Show customers that you are on their side

What is a negative effect that technology has on businesses?

Some technologies create pollution

What is an appropriate topic to bring up with coworkers at lunch?

TV show you watched last night

Sheila has been in her position for a while, and she'd like to get a promotion. The last time Sheila talked to her boss about it, her boss said that she needed more training before he'd consider promoting her. What should Sheila do to get ahead?

Take a class to learn new skills in her industry

When you are afraid to email your boss about a problem with other coworkers you should...

Talk to your boss in person instead of sending an email

Going to the same store every time because the grocers help carry bags to your car

Task utility

What element is part of a business's external environment?

Tax codes

What is true of good investment brokers?

They are an investor's personal link to the stock exchange

Why are optimists more responsible than pessimists?

They don't blame others for their mistakes

How do unions benefit businesses?

They help save businesses time by recruiting employees

Send a message about a change in insurance policy

Through a memo

Places the company and the consumer interact

Touch points

When buying a company truck you decide to purchase an extended warranty. What type of risk management is that?

Transference

T or F: A trough can be seen as a good sign for the economy

True; hitting rock-bottom can imply that recovery is on the way

Dressing in sweatpants when your coworkers dress up and your boss finds this is inappropriate is caused by...

Unclear boundaries for behavior

Writing a business letter to someone you don't know

Use, Dear (insert full name)

Budget Accounts

Used by furniture or appliance retailers as a form of short-term credit. "90 days same as cash" means a customer can purchase an item as they would if they had all the cash with the cash benefits and doesn't charge interest as long as you make your payments

For best results from a supplier, choose the one who...

Views relationships as partnerships

A good way to show initiative at work

Volunteering to stay late to finish a project

When do you file a tax form 1040EZ?

When you have a taxable income of less than $100,000, is single or married filing jointly, isn't claiming any dependents and earns less than $1,500 of interest income

When developing a budget that demonstrates the need for every expense instead of relying on last years budget you develop a...

Zero-based budget

Identify protocol component: http://usatoday.com/money/media/2011-02-18-apple18_ST_N.htm

http

Juan is a neurosurgeon at a hospital. When he tells people he's a doctor, he's referring to his...

occupation

Risk that can be covered by insurance

A car accident

What is a true statement of spreadsheets?

A cell is where a column and row intersect

What is a measurable goal?

A goal that can be counted or assessed in a way that shows real progress (using specific facts)

When writing a persuasive letter begin with

A provocative question

Which is a workplace hazard?

A restaurant kitchen has a slippery spot where someone spilled oil.

If someone wants to have the best business in town; is it a goal or a vision?

A vision: It's long-term, overarching and inspirational

Not calling in sick when you aren't because you have work

Accountability

When your team works well together and you're "all in this together" what do you benefit from?

Accountability

In an effective information management system, all information is...

Accurate

During a meeting understanding what the client says, repeating what the client says and asking for clarification when confused and also concentrating on clients words is an example of....

Active listening

When someone injures themselves while at work, what should the manager do first?

Address the medical needs and get them to a doctor if needed

An effective letter of application is...

Addressed to a specific person in the company

Tony works for a large insurance company. His job is to support the company president, schedule their appointments, and answer their phone calls. Tony works in...

Administrative services

When writing a report what is a good source for research?

An article from the current issue of Time Magazine

If you like rules, directions, and close supervision you would work best with...

An authoritarian manager

Which is an example of intellectual property?

An inventor obtains a patent for a new product

Effectively contribute to a group discussion about a foriegn topic

Ask questions to clarify what someone else is saying

When you are unsure of what to wear to work on "dress down" day you should...

Ask your boss or coworkers what is appropriate to wear

When hiring a new employee what is one thing you should be sure to do on their first day?

Assign the new employee a mentor who can answer any questions they might have.

At Joe's manufacturing plant, quality is built into their entire operating system. From the design stage onward, they check their product constantly to make sure there aren't any costly reworks after it's already made. Joe's company practices quality...

Assurance

The first step to becoming a leader is...

Believing you can do it

When you want to project an image for your business you are concerned with...

Branding

The software programs that "translate HTML-encoded files into websites are examples of...

Browsers

Characteristic true of a private enterprise system

Businesses are free to choose what they wish to produce

Asking questions is important

Can clear up misunderstandings

When deciding which project a company should invest in you estimate each potential project's value; what process are you using?

Capital budgeting

When something malfunctions and you write down the problem, factors, and possible causes what type of diagram are you making?

Cause-and-effect diagram

Giving a presentation based on a timeline

Chronological order

True in legally binding contracts

Clearly outlines both sides of an agreement

Statement regarding company policies

Company policies identify general company rules

When you're evaluating an idea objectively

Consider potential problems

What to do when a customer is being difficult or demanding

Continue to treat a customer with respect

What can you do to make your filing more efficient?

Create a system and keep only what you need

Which characteristics are necessary for entrepreneurs to be successful:

Creativity and innovation

A publishing company is releasing a 10th anniversary edition of a popular cookbook. The new edition features an updated forward and a few new recipes but otherwise it's the same old cookbook. This cookbook is a ______ project

Derivative

Policy that influenced by environmental law

Drinking water must meet state, provincial and federal quality standards

Prices go up and people don't purchase service/good

Elastic demand

A 30-second speech that describes your qualifications, skills and background is...

Elevator pitch

Companies use this to get information to keep track of fashion trends

Environmental scanning

Common nonverbal cue interpretation

Fidgeting can signal nervousness or impatience

An activity that is part of the primary stage of production

Fishing

What can you do to help your company control expenses?

Follow company polices and procedures

True of corporations

Function independently of their owners

What should you do to assess your personal strengths and weaknesses?

Get input from other people

What is the total profit from a business before all other expenses have been deducted?

Gross profit

If you work hard, "find your own way", and receive credit for your own accomplishments you are illustrating...

Individualism

A helpful, facilitative manager that doesn't insist on rigid job descriptions and focuses more on outcomes than traditional business functions

Innovative manager

To find out how much your money will be worth in a year in the bank you need to know the...

Interest rate

To create a website that people will want to visit, you should use...

Intuitive navigation so your viewers can browse easily

Question to ask of valid sources

Is the information up to date?

What question should you ask yourself when defining a problem?

Is the situation worthy of my time and attention?

An effective executive summary

Is written for people who don't read the entire document

Typical result of price instability

It becomes difficult for consumers to plan ahead

True of emotional intelligence

It helps you manage your emotions

What is a true statement about bookkeeping?

It includes balancing the books and posting to ledgers