DECA Principles of Business Administration
In a consensus-building group, the facilitator is the person who...
Keeps the discussion on track
Purchasing's ultimate goal and purpose is always to obtain the right goods and services from the right suppliers at the right price. To reach this goal, purchasing specialists must be sure to...
Locate back-up sources of goods and services
Which type of culture tends to place a high value on using verbal communication and saying what you mean (i.e. Western societies)
Low-context culture
Which marketing function helps businesses answer the questions, "Who are our customers?" and "Where are they located?"
Marketing-information management
Which is the best example of the types of resources it takes to complete a project successfully:
Materials
What is one way you can prevent identity theft?
Memorize your social security number and keep your card at home
Is not recording all of the company's revenue in the business's financial records so the company will appear to have a smaller income and won't have to pay as much in taxes legal?
No; this practice is known as sales-skimming
You give constructive criticism in a _______ manner
Nonthreatening
The cost of renting a building is considered an...
Operating expense
Jerry works in a department store. His goal for this weekend is to get 10 customers to sign up for the store credit card. What best describes Jerry's goal?
Performance-based and short-term
If you are responsible for maintaining information about each company employee's hiring, evaluations, promotions, and reprimands you are responsible for maintaining the company's ______ records.
Personnel
A visual representation of the budget that shows parts in relation to the whole
Pie chart
When you push off doing boring, but important tasks to do a more fun task that is due later you are...
Procrastinating
Thinking about how your product will be produced and in what amounts is engaging in
Production planning
Meeting a goal to meet product standards so customer complaints and returns will be minimal
Quality control
What is a human resource staffing activity?
Recruiting qualified workers
When dealing with equipment maintenance, it's important to always remember that...
Regular equipment checks can find problems while they are still small
What type of government controls the FDA?
Regulatory
Going to the same store everytime no matter the prices
Relationship buying
What to do when doing business with clients from another country
Research the culture and history of the people you are doing business with
How should you invest your money if you don't want to take risks, wants to access your money at all times and don't mind earning little interest?
Savings account
Participating effectively in a staff meeting
Sharing your opinion on each topic
How to reassure difficult customers
Show customers that you are on their side
What is a negative effect that technology has on businesses?
Some technologies create pollution
What is an appropriate topic to bring up with coworkers at lunch?
TV show you watched last night
Sheila has been in her position for a while, and she'd like to get a promotion. The last time Sheila talked to her boss about it, her boss said that she needed more training before he'd consider promoting her. What should Sheila do to get ahead?
Take a class to learn new skills in her industry
When you are afraid to email your boss about a problem with other coworkers you should...
Talk to your boss in person instead of sending an email
Going to the same store every time because the grocers help carry bags to your car
Task utility
What element is part of a business's external environment?
Tax codes
What is true of good investment brokers?
They are an investor's personal link to the stock exchange
Why are optimists more responsible than pessimists?
They don't blame others for their mistakes
How do unions benefit businesses?
They help save businesses time by recruiting employees
Send a message about a change in insurance policy
Through a memo
Places the company and the consumer interact
Touch points
When buying a company truck you decide to purchase an extended warranty. What type of risk management is that?
Transference
T or F: A trough can be seen as a good sign for the economy
True; hitting rock-bottom can imply that recovery is on the way
Dressing in sweatpants when your coworkers dress up and your boss finds this is inappropriate is caused by...
Unclear boundaries for behavior
Writing a business letter to someone you don't know
Use, Dear (insert full name)
Budget Accounts
Used by furniture or appliance retailers as a form of short-term credit. "90 days same as cash" means a customer can purchase an item as they would if they had all the cash with the cash benefits and doesn't charge interest as long as you make your payments
For best results from a supplier, choose the one who...
Views relationships as partnerships
A good way to show initiative at work
Volunteering to stay late to finish a project
When do you file a tax form 1040EZ?
When you have a taxable income of less than $100,000, is single or married filing jointly, isn't claiming any dependents and earns less than $1,500 of interest income
When developing a budget that demonstrates the need for every expense instead of relying on last years budget you develop a...
Zero-based budget
Identify protocol component: http://usatoday.com/money/media/2011-02-18-apple18_ST_N.htm
http
Juan is a neurosurgeon at a hospital. When he tells people he's a doctor, he's referring to his...
occupation
Risk that can be covered by insurance
A car accident
What is a true statement of spreadsheets?
A cell is where a column and row intersect
What is a measurable goal?
A goal that can be counted or assessed in a way that shows real progress (using specific facts)
When writing a persuasive letter begin with
A provocative question
Which is a workplace hazard?
A restaurant kitchen has a slippery spot where someone spilled oil.
If someone wants to have the best business in town; is it a goal or a vision?
A vision: It's long-term, overarching and inspirational
Not calling in sick when you aren't because you have work
Accountability
When your team works well together and you're "all in this together" what do you benefit from?
Accountability
In an effective information management system, all information is...
Accurate
During a meeting understanding what the client says, repeating what the client says and asking for clarification when confused and also concentrating on clients words is an example of....
Active listening
When someone injures themselves while at work, what should the manager do first?
Address the medical needs and get them to a doctor if needed
An effective letter of application is...
Addressed to a specific person in the company
Tony works for a large insurance company. His job is to support the company president, schedule their appointments, and answer their phone calls. Tony works in...
Administrative services
When writing a report what is a good source for research?
An article from the current issue of Time Magazine
If you like rules, directions, and close supervision you would work best with...
An authoritarian manager
Which is an example of intellectual property?
An inventor obtains a patent for a new product
Effectively contribute to a group discussion about a foriegn topic
Ask questions to clarify what someone else is saying
When you are unsure of what to wear to work on "dress down" day you should...
Ask your boss or coworkers what is appropriate to wear
When hiring a new employee what is one thing you should be sure to do on their first day?
Assign the new employee a mentor who can answer any questions they might have.
At Joe's manufacturing plant, quality is built into their entire operating system. From the design stage onward, they check their product constantly to make sure there aren't any costly reworks after it's already made. Joe's company practices quality...
Assurance
The first step to becoming a leader is...
Believing you can do it
When you want to project an image for your business you are concerned with...
Branding
The software programs that "translate HTML-encoded files into websites are examples of...
Browsers
Characteristic true of a private enterprise system
Businesses are free to choose what they wish to produce
Asking questions is important
Can clear up misunderstandings
When deciding which project a company should invest in you estimate each potential project's value; what process are you using?
Capital budgeting
When something malfunctions and you write down the problem, factors, and possible causes what type of diagram are you making?
Cause-and-effect diagram
Giving a presentation based on a timeline
Chronological order
True in legally binding contracts
Clearly outlines both sides of an agreement
Statement regarding company policies
Company policies identify general company rules
When you're evaluating an idea objectively
Consider potential problems
What to do when a customer is being difficult or demanding
Continue to treat a customer with respect
What can you do to make your filing more efficient?
Create a system and keep only what you need
Which characteristics are necessary for entrepreneurs to be successful:
Creativity and innovation
A publishing company is releasing a 10th anniversary edition of a popular cookbook. The new edition features an updated forward and a few new recipes but otherwise it's the same old cookbook. This cookbook is a ______ project
Derivative
Policy that influenced by environmental law
Drinking water must meet state, provincial and federal quality standards
Prices go up and people don't purchase service/good
Elastic demand
A 30-second speech that describes your qualifications, skills and background is...
Elevator pitch
Companies use this to get information to keep track of fashion trends
Environmental scanning
Common nonverbal cue interpretation
Fidgeting can signal nervousness or impatience
An activity that is part of the primary stage of production
Fishing
What can you do to help your company control expenses?
Follow company polices and procedures
True of corporations
Function independently of their owners
What should you do to assess your personal strengths and weaknesses?
Get input from other people
What is the total profit from a business before all other expenses have been deducted?
Gross profit
If you work hard, "find your own way", and receive credit for your own accomplishments you are illustrating...
Individualism
A helpful, facilitative manager that doesn't insist on rigid job descriptions and focuses more on outcomes than traditional business functions
Innovative manager
To find out how much your money will be worth in a year in the bank you need to know the...
Interest rate
To create a website that people will want to visit, you should use...
Intuitive navigation so your viewers can browse easily
Question to ask of valid sources
Is the information up to date?
What question should you ask yourself when defining a problem?
Is the situation worthy of my time and attention?
An effective executive summary
Is written for people who don't read the entire document
Typical result of price instability
It becomes difficult for consumers to plan ahead
True of emotional intelligence
It helps you manage your emotions
What is a true statement about bookkeeping?
It includes balancing the books and posting to ledgers