Deca Questions

Which of the following is a situation that illustrates a hospitality/tourism business collecting primary marketing information:

A hotel sales representative follows up with clients to get feedback about their experiences with the facility's banquet services.

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's

Meeting with a counselor

Which of the following is not an example of demographic data:

Need for convenience

Which of the following actions are foreign hotel chains taking that most encourages bookings by travel agents in a different country:

Paying commissions in the travel agents' currency

What type of debtor-creditor relationship involves the acquisition and use of credit cards?

Voluntary

What is needed to post a web page to a website?

Web server

The first step in resolving a conflict occurs when one of the two people

acknowledges the conflict.

Effective coaches are patient, dependable, and

approachable.

When a business buys buildings, vehicles, and equipment, money is flowing out of the business to acquire

assets.

. Melanie recently graduated from college with a degree in hospitality management and has good organizational, communication, and management skills. Melanie enjoys traveling, sailing, and planning social events. Which of the following jobs in the hospitality and tourism industry best matches Melanie's skills and interests:

Cruise director

When using a word-processing computer program, which of the following functions allows a user to remove text from one part of the document and place in another part of the document:

Cut, paste

Which of the following is not a benefit of maintaining a positive attitude:

Earning fame and money

What type of safety hazard might be created by plugging too many machines or appliances into one wall outlet?

Electrical

Every Friday, Odessa is supposed to remind employees to complete and sign their time sheets before going home for the weekend. What is the most appropriate channel for Odessa's reminder to employees?

Email

Which of the following business resources provides information about the company's dress codes and vacation policies, and general rules for appropriate behavior:

Employee handbook

Which of the following is a true statement about change:

Everyone reacts differently to change.

What should individuals take into consideration when researching employment opportunities in business?

Future outlook

What type of mobile-gaming application is likely to appeal to NASCAR fans?

Golf

A community experiences an increase in food and beverage taxes. How might the tax increase impact the hospitality industry in the community?

Hotel restaurants and banquet facilities generally increase the prices of their products.

What is the first factor that should be considered when developing a travel and tourism package for a specific market segment?

Identity, accessibility, and durability of the market

Which of the following is a trend in information management:

Increased compliance laws and regulations

What should you do to write effective direct-marketing copy?

Introduce the call to action early in the material

How has the spread of capitalism in the world since the early 1990s affected business?

It has encouraged the growth of a global economy.

To help project managers identify the resources needed for a project, they often develop

checklists.

An employee is preparing a formal report and must present important facts in the sequence in which they occurred. The employee should prepare the report by presenting the information in ___________ order.

chronological

Project managers think through the flow of information needed for project success while creating the

communications plan.

Businesses that contribute money to local educational, cultural, and training programs are showing social responsibility to their

communities.

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

compare variables.

Negotiators decide how to get what they want by

developing strategies.

To inspect and evaluate the available colors and quality of a vendor's table linens firsthand, a resort's purchasing manager might ask the vendor to provide

fabric samples.

A business that asks customers to forward an email to their friends or associates is engaged in

image building

Electrical storms, floods, and earthquakes are examples of __________ risk.

natural

A buying decision begins with a(n)

need.

Because of regular changes in the supply of and demand for hotel rooms, prices for rooms are often

negotiable.

Gestures are classified as part of __________ communication.

nonverbal

The formula that is generally used to measure productivity is

outputs divided by inputs.

Supervising business and manufacturing processes to ensure quality and efficiency is a quality-control method known as

process performance management.

in a movie that's about to be released, the main actors stop their car in front of a billboard for InterContinental Hotels. For the audience, this is an example of

product placement.

A business that makes sure that a line of seasonal goods is in stock and on display when the first advertisement appears in the newspaper is coordinating channel management with

promotion.

To make sure the purpose of the content is clear, the data that are placed in a table should be

properly labeled.

The production activity that obtains all the resources needed for production to take place is

purchasing.

The project manager controls what the project will and will not do, known as the project's

scope.

One reason why it is important for a business to be involved in community activities is because this involvement often

sets the business apart from competitors.

The primary purpose of collaborative software applications in the business environment is to

share information.

Brianna knows that traffic jams cause her stress, so she drives to work before the rush hour whenever possible. Brianna is using

stimulus control.

Form utility applies only to tangible goods such as

sweatshirts.

One of the characteristics of the form of business ownership known as an LLC is that

the owners' personal property cannot be taken to pay the business's debts.

The Abbey Hotel uses multiple channels of distribution so that

there are multiple ways for guests to reserve their rooms.

Businesspeople need to use the correct words in written communication in order to make sure that the receiver __________ the message.

understands

A memorandum is typically used for communication that takes place

within a business.

Following a stay at a beach resort, a guest wrote a positive review of it on the Orbitz website. This is an example of a(n)

word-of-mouth (WOM) strategy.

What should employees be willing to accept when defending their ideas objectively?

Critical feedback

. What is the typical effect of an economic slowdown on the hospitality industry?

A decrease in the number of guests and an increase in the number of rooms available

Which of the following is an example of a product in the travel and tourism industry:

A fly-drive vacation package

Melissa wants to determine the market size of the bed-and-breakfast lodging market in Mariopolis County. There are 3,500 customers in the market. An average customer in the market stays at a bedand-breakfast approximately four nights per year. The price of an average bed-and-breakfast room is $175. What is the estimated size of the Mariopolis County bed-and-breakfast lodging market?

$2,450,000

. Buyer Jones is negotiating a contract to purchase a large quantity of products from Seller Brown. There are several things Jones wants Brown to agree to before Jones will agree to buy. What is this buyer asking for?

. Concessions

One way that businesses maintain the security of data that they send over the Internet to clients is by using a software program that prevents a(n)

. document from being forwarded.

If 12 people buy a certain product once a month, 18 people buy the product twice a month, 15 people buy the product three times a month, 14 people buy the product four times a month, and 11 people buy the product five times a month, what is the mode?

2

Which of the following is the type of organization that a person can contact to verify that his/her credithistory report is accurate:

Authorized credit bureau

A representative from a local distributor shows you calendars featuring photos of the most scenic locations within the community, a board game developed by the local chamber of commerce, a Fourth of July banner, and a holiday ornament designed by senior citizens. If your Welcome Center specializes in selling community-based products that can be promoted throughout the year, which would you buy?

Board game

Which of the following is not a time waster:

Building in planning time

Why would a graphic designer for an amusement park find the color image of the park on a computer screen to be different from the park's actual color?

Color reproduction processes define different visible areas.

Which of the following techniques for developing ideas is especially useful for project planning:

Concept mapping

What trait is being demonstrated when employees treat customers with respect and without prejudice?

Consideration

Which phase of the business cycle would most likely have an unfavorable effect on the business environment:

Contraction

On January 3, Anna mailed her credit card payment, which was due on January 5. The credit card issuer received the payment on January 7. What most likely appeared on Anna's credit card statement the following month?

Late fee

What is the first step in handling customer complaints?

Let the customer explain the problem.

Which of the following is a tip that you should follow about office politics:

Listen and observe others.

Which of the following is typically the first step in holding a group discussion:

Make sure group members understand the group's purpose.

The owner of a small company decides to stock a new product. Which business activity should the owner use to inform potential customers about the new product?

Marketing

Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has created a series of audio programs featuring discussions with art experts about works of art found at Four Season Hotels and Resorts around the country. These recordings, available in several different formats, are available for download at the company's website. Which of the following terms best describes these audio programs:

Podcasts

. Which of the following is not a behavior of an achievement-oriented person:

Producing high-quality work

Why is it important for speakers to rehearse an oral presentation?

Rehearsing helps the speaker improve the delivery of the message.

Which of the following is an example of a business applying information to accomplish a task:

Reviewing data on trends to develop new products

Which of the following instructions should the manager stress during security training as the business's main objective during a robbery:

Safeguarding customers and employees

The ABC corporation's privacy policy states that the company will maintain the confidentiality of its customers' information at all times. Which of the following would be a violation of that policy?

Selling customer lists without the customers' consent to third parties

Which of the following is most likely to be characteristic of an effective advertising headline:

Simple, common words

Which of the following is a true statement about sleep:

The amount of sleep people need varies from person to person.

Which of the following would indicate that a job applicant is more likely to make mistakes on the job:

The résumé contains misspelled words.

When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms F.O.B. destination. What can the purchasing agent expect as a result of these terms?

The vendor will pay shipping charges to the national park's gift shop.

Which of the following is a reason that businesses extend credit to customers?

To be competitive

What is one reason that a business might make its financial records available to a bank?

To obtain credit

. Which of the following procedures is usually a part of the new-employee orientation process:

Tour of the facilities

When Brandon lost his job due to downsizing, the government sent him an unemployment check to help him cover his living expenses until he found another job. What is Brandon's source of income?

Transfer payment

What can business professionals do during oral presentations to ensure their audiences' understanding of marketing-research findings?

Use clear, concise language

One way that businesses can encourage economic growth without increasing their investment in labor and capital is by

increasing their productivity.

Producers are willing to manufacture more of a product when

its selling price is increased.

To take advantage of work-related networking opportunities, a businessperson might benefit by

joining a professional organization

. One of the characteristics of travel and tourism marketing is that it has a significant impact on

local economies.

Developing a personal budget is an effective way to

manage money.