Developing Management Skills Chapter 9

Which statement is an example of providing good feedback to a team member?

"You have finished fewer projects than anyone else on the team."

The phrase, "Do as I say, not as I do," will work for which stage of team development?A) Forming B) Norming C) Storming D) Performing E) None of the answer choices are correct.

A) Forming B) Norming C) Storming D) Performing E) None of the answer choices are correct. Answer: E

A vision statement containing the following language, "We are all part of a journey to create an extraordinary corporation ... we want to be the catalyst for discovering new ways for people to do things," would be most appealing to team members from countries where which culture is predominate?

Affective

Personal confrontations, emotional displays, and humor are more likely to be accepted in which cultures?

Affective versus neutral

Which of the following characteristics is least likely to be reflected in a SMART goal?

Altruistic

Which does an Everest goal require?

An understanding of your core values and purpose in life

You have just returned from a seminar on teams. Your employees perform routine, highly structured work (painting the eyes on Barbie dolls). Is this situation well suited for teams?

Any situation can benefit from a team structure.

Which of the following behaviors is least likely to result in building credibility and influence among team members?

Being flexible and open about what the group should achieve

In the past few weeks you notice that Tom has not said a word and has refused to interact with his teammates. What role is Tom playing?

Blocking role, more specifically, remaining passive

High-performing teams in the performing stage of development emphasize (1) elevating the team's performance and (2) improvements that are large and dramatic. Which statements are correct?

Both are correct

If your team's development was in the storming stage, which of the following behaviors would you most likely see?

Coalitions being formed

Team members from which orientation are more likely to expect to be involved in the creation and articulation of goals?

Collectivist

Barry is known to challenge unproductive behavior in team meetings by consistently trying to ensure his team members display proper behavior. What role is Barry playing?

Confronting role

Your team's approach is to involve everyone, to help people be generalists, and to share information openly. What is your team's approach?

Continuous improvement

In your team's meeting with your prime client, you state, "We have been trying to get that data, both Arnie and I, since last October." Your manager, George, gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare. How George behaved in the meeting is an example of

Direct-pressure

Jane builds on the ideas of others by providing examples and illustrations. What role is Jane playing?

Elaborating role

Lately, as team leader, you find yourself spending time answering team members' inquiries into the way the work has been organized. What should you do?

Encourage these inquiries to be turned into suggestions for improvement

Which did the Xerox Corporation do when it implemented hierarchial family teams?

Engaged team members in teaching others

As a team leader, Ginger's team has recently been assigned to develop a new product that is viewed as a risky assignment in her company. To build credibility, what is best for Ginger to do?

Express views with which her team members can agree, such as "We have a lot of diversity of opinion in our team regarding this assignment."

You have just brought your team together. What should you do in this early stage of your team's development?

Focus on helping members become comfortable with one another regarding task accomplishment

Which is an effective principle for providing feedback?

Focusing feedback on the amount of information the recipient can use helps team members

Relationships must be formed and trust established. Clarity of direction is needed from team leaders. Your team is at what stage?

Forming

You find yourself asking the following questions: What is expected of me? Who is going to lead? What is supposed to happen? You are at what stage of team development?

Forming

Your best friend in another department remarks that the team members in her group are very self-consciousness. Also, she indicates that she has yet to speak up in the meetings. What stage is her group most likely at?

Forming

Not wanting to make a serious judgment error, you convene a meeting of your team. In the process of discussing an issue, George, Barbara, and Dan voice agreement over alternative 1, whereas Bill and Morgan have not spoken. If you accept alternative 1, what potential mistake would you be making?

Illusion of unanimity

What was the most reported organizational result of teamwork according to a study completed by Mohrman and Ledford (1992)?

Increased participatory management style

If a team member is in a blocking role, what is she doing?

Inhibiting the team members from achieving the objectives of the team

Teddy Roosevelt once said, "There is no room in this country for hyphenated Americanism.... The one absolutely certain way of bringing this nation to ruin, of preventing all possibility of its continuing to be a nation at all, would be to permit it to become a tangle of squabbling nationalities." How does this statement compare to the criteria of an Everest goal?

It has the necessary characteristics to be considered an Everest goal

This is your first meeting with your team. What should you do?

Make introductions to be certain everyone knows one another

At what stage does the team, rather than the leader, take responsibility for solving problems, confronting and correcting mistakes, and ensuring success?

Norming

At what stage would "groupthink" be a hindrance to teamwork?

Norming

At what stage would these behaviors be exhibited: ignoring disagreements, cooperativeness, and conformity to standards and expectations?

Norming

During what stage of team development is the main challenge to create a cohesive unit?

Norming

Providing supportive feedback and fostering commitment to a vision are needed from team leaders. You are at what stage of team development?

Norming

You find that you are asking yourself the following questions: "How can I show my support to others?" and "How can I fit in?" What stage of team development are you most likely at?

Norming

Which is a good example of an Everest goal?

One computer for each person throughout the world

Effective teams (1) function so well they create their own magnetism, (2) are interested in others' success as well as their own, and (3) devalue members who don't work cohesively with the rest of the team. Which statements are correct?

Only statements 1 and 2 are correct.

Teams can (1) take too long to make a decision, (2) compromise on excellence in order to get agreement from everyone, and (3) demonstrate groupthink, which improves decisions made by the team. Which statements are correct?

Only statements 1 and 2 are correct.

To avoid groupthink, (1) the team should have second-chance meetings, (2) the team should invite outside experts to listen to the rationale for the team's decision and critique it, and (3) the team leader should express an opinion at the outset of the meeting to save time. Which statements are correct?

Only statements 1 and 2 are correct.

The following behaviors are key to building and maintaining credibility among team members: (1) Be clear and consistent, (2) Manage agreement and disagreement, (3) Encourage and coach, and (4) Provide training. Which statements are correct?

Only statements 1, 2, and 3 are correct.

If the team works to build core competence and encourage creative problem solving, what stage of team development is the team at?

Performing

If you find that you ask yourself this question, "How can we foster innovativeness and creativity?", what stage is your team most likely at?

Performing

Sponsoring team members' ideas, orchestrating their implementation, and fostering extraordinary performance are needed from the team leaders. You are at what stage of team development?

Performing

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance. What stage is it?

Performing

During a team meeting, Julie tells Eric that his behavior seems insensitive to the needs of the other members of the team. What kind of feedback is this and why?

Poor feedbackJulie's action has focused on inferences and judgments rather than observations and descriptions.

Vince emphasizes the interpersonal aspects of the team. He focuses on assisting team members to feel good about one another. What type of role is Vince playing?

Relationship-building role

In your team's meeting with your prime client, you state, "We have been trying to get that data, both Arnie and I, since last October." Your manager, George, gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare. How you behaved in the remaining part of the meeting is an example of what type of groupthink attribute?

Self-Censorship

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

Storming

Focusing on process improvement, recognizing team achievement, and fostering win/win relationships are needed from team leaders. You are at what stage of team development?

Storming

If you find yourself strenuously challenging others' point of view and identifying an external adversary for the team to enhance team cohesion and commitment, what stage of team development is your team exhibiting?

Storming

What is the role called that helps the team accomplish its objectives?

Task-facilitating role

Which of the following would you most likely see in the performing stage of team development?

Team members improving the competence of other team members

Your boss has informed you that you will be the team leader and has asked you to design a motivational package that will reward and recognize individuals within the team. Is this a good idea?

This is not a good idea