directv
Genie (advance whole home dvr)
2TB / Advance version of the whole home dvr system
network adapters
Coaxial cable eternal cable (CAT5)
VCR / Output and Input Devices
DVR RECORDER
IPPV
Impulsive Pay-Per-View
error 2200
Jailbreak
SPI
Sensitive Personal Information
SME
Subject Matter Expert
BBGG
TV is on the wrong input
UR - B BACK LIST
This remote illuminated from behind the keys allowing you to easily see buttons in the dark
UR -XXMP
allows 2 way communication between directv receiver and the directv remote control.
Wireless Video Bridge
allows customer to view programming via wireless clients at any connected tv location in the house w/o the need for coax cable runs.
DirecTV whole home networks
anywhere you want/anytime you want
composite
better
modem
brings the internet into a home or business. where we primarily connect
771 errors
broadcast outage, severe weather or technical difficulties from the program.
DirecTV ON DEMAND
combination of PPV channels delivered by satellite, on demand titles available w/o and internet connection.
Transfer screen procedure
connect to the proper department with accuracy
true content server
connected only to client not directly to a TV serves programming and DVR capabilities through wired/wireless and directv ready TVs.
router
device in a network
output devices
directv, dvd player, gaming system
Cold transfer
get the customer to the correct queue w/o rep intro.
Dead air
happened when you're silent on another line for 30 seconds.
HR
high definition DVR
TV
input devices
Genie 2 (DVR SERVER HS17)
internal hard drive stores up to 400 hours of HD programming
on demand
internet required (1000-1100)
UR - RADIO FREQUENCY
is abbreviation for frequency. remote not operating verified the BAT programmed to RF mode.
NET
national escalation team
Traditional PAYPER VIEW
no internet needed (125-199)
pre loaded titles
no internet required (1100) Pre- recorded
DVR ( Digital Video Recorder)
not only receives the signal, but also allows you to record the signal to a hard drive {included} to time shift your viewing
Reciever
only recieves the signal to view on your TV
OPPV
order paper view
ODU
out door unit
wireless connection lost
problem to wireless genie or wireless video bridge
WIRED CONNECTION ETHERNET
should he used when the customer does not have a whole home installation but would like the option to connect a receiver to the internet.
SWIM
single wire multi switch
error 1201
streaming outside US
7775 errors
trouble communicating with satellite dish.
network
two or more interconnected components that share content. connecting one or more direcTV receivers to a broadband internet connection provides a variety of additional services.
UTR
unnecessary truck rolls
error 3207
walk out watching, updating the application
Dropship
will be sending the product/ self service
Warm transfer
will call agent first before transferring
TRUE
you can access DOD w/o internet but it will be limited.
TRUE
you can enjoy additional on demand titles available with an internet connected receiver