directv

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Genie (advance whole home dvr)

2TB / Advance version of the whole home dvr system

network adapters

Coaxial cable eternal cable (CAT5)

VCR / Output and Input Devices

DVR RECORDER

IPPV

Impulsive Pay-Per-View

error 2200

Jailbreak

SPI

Sensitive Personal Information

SME

Subject Matter Expert

BBGG

TV is on the wrong input

UR - B BACK LIST

This remote illuminated from behind the keys allowing you to easily see buttons in the dark

UR -XXMP

allows 2 way communication between directv receiver and the directv remote control.

Wireless Video Bridge

allows customer to view programming via wireless clients at any connected tv location in the house w/o the need for coax cable runs.

DirecTV whole home networks

anywhere you want/anytime you want

composite

better

modem

brings the internet into a home or business. where we primarily connect

771 errors

broadcast outage, severe weather or technical difficulties from the program.

DirecTV ON DEMAND

combination of PPV channels delivered by satellite, on demand titles available w/o and internet connection.

Transfer screen procedure

connect to the proper department with accuracy

true content server

connected only to client not directly to a TV serves programming and DVR capabilities through wired/wireless and directv ready TVs.

router

device in a network

output devices

directv, dvd player, gaming system

Cold transfer

get the customer to the correct queue w/o rep intro.

Dead air

happened when you're silent on another line for 30 seconds.

HR

high definition DVR

TV

input devices

Genie 2 (DVR SERVER HS17)

internal hard drive stores up to 400 hours of HD programming

on demand

internet required (1000-1100)

UR - RADIO FREQUENCY

is abbreviation for frequency. remote not operating verified the BAT programmed to RF mode.

NET

national escalation team

Traditional PAYPER VIEW

no internet needed (125-199)

pre loaded titles

no internet required (1100) Pre- recorded

DVR ( Digital Video Recorder)

not only receives the signal, but also allows you to record the signal to a hard drive {included} to time shift your viewing

Reciever

only recieves the signal to view on your TV

OPPV

order paper view

ODU

out door unit

wireless connection lost

problem to wireless genie or wireless video bridge

WIRED CONNECTION ETHERNET

should he used when the customer does not have a whole home installation but would like the option to connect a receiver to the internet.

SWIM

single wire multi switch

error 1201

streaming outside US

7775 errors

trouble communicating with satellite dish.

network

two or more interconnected components that share content. connecting one or more direcTV receivers to a broadband internet connection provides a variety of additional services.

UTR

unnecessary truck rolls

error 3207

walk out watching, updating the application

Dropship

will be sending the product/ self service

Warm transfer

will call agent first before transferring

TRUE

you can access DOD w/o internet but it will be limited.

TRUE

you can enjoy additional on demand titles available with an internet connected receiver


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