Do Not Call List

If the client says, "you guys call here away too much! what should we do?

ARP them!

if we miss a step in the DNC Compliance List, the highest score we can get on our ISM evaluation is what?

0%

What are examples of what the FCC monitors?

radio, TV, phone calls

how long is a clients number put on our DNC list for?

5 years

What does the FCC stand for?

Federal Communications Commission

Name on the lead is Billy Ray Cyrus, name on the voicemail is Miley... What do we do?

Leave a message for Billy Ray, and send to manual dial pool

Name on the lead is Matt Bellamy, name on the voicemail is matt LeBlanc, what should we do?

Leave a voicemail and send to manual dial pool

What is the FCC?

They monitor what is being broadcasted

If you're unsure if the client wants us to stop calling, what should we do?

ask them

the national DNC list and our Company DNC are one in the same

false

when we do the "inform" step, we let the client know what?

if they change that number, let us know so we don't call it again

What should you do if we are unsure of whether the client is giving us a DNC request?

just ask

Name on the lead is William Murray, voicemail says Bill Murray, what do we do?

leave a voicemail

what is the process if a voice mail says, "if you are a solicitor, add this number to the DNC list."

leave a voicemail, we're not solicitors

if a client asks us to add them to the list, and hangs up on us, we should immediately do what?

opt them out

once we've completed steps 1-5, the 6th step and final step is to

opt them out

if a client says, "put me on that list of ya'll's" what should you do?

run the 6 steps, and opt out the client

what would we do if a client says "take me off of your list"

run the the 6 steps and add them to the DNC list