Do Not Call List
If the client says, "you guys call here away too much! what should we do?
ARP them!
if we miss a step in the DNC Compliance List, the highest score we can get on our ISM evaluation is what?
0%
What are examples of what the FCC monitors?
radio, TV, phone calls
how long is a clients number put on our DNC list for?
5 years
What does the FCC stand for?
Federal Communications Commission
Name on the lead is Billy Ray Cyrus, name on the voicemail is Miley... What do we do?
Leave a message for Billy Ray, and send to manual dial pool
Name on the lead is Matt Bellamy, name on the voicemail is matt LeBlanc, what should we do?
Leave a voicemail and send to manual dial pool
What is the FCC?
They monitor what is being broadcasted
If you're unsure if the client wants us to stop calling, what should we do?
ask them
the national DNC list and our Company DNC are one in the same
false
when we do the "inform" step, we let the client know what?
if they change that number, let us know so we don't call it again
What should you do if we are unsure of whether the client is giving us a DNC request?
just ask
Name on the lead is William Murray, voicemail says Bill Murray, what do we do?
leave a voicemail
what is the process if a voice mail says, "if you are a solicitor, add this number to the DNC list."
leave a voicemail, we're not solicitors
if a client asks us to add them to the list, and hangs up on us, we should immediately do what?
opt them out
once we've completed steps 1-5, the 6th step and final step is to
opt them out
if a client says, "put me on that list of ya'll's" what should you do?
run the 6 steps, and opt out the client
what would we do if a client says "take me off of your list"
run the the 6 steps and add them to the DNC list