Dr. McNeal Final questions

Inputs

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company

implenmentation

A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?

Establishment of goals for the change

A company has set an objective to increase its product sales by 20 percent in the next two years. According to the comprehensive approach to change, which step of the change process is this company in?

Space

A company that specializes in farming equipment has recently acquired an additional building where all production assembly will take place. In the new building, 40 percent of the plant floor will be devoted to assembly, 10 percent to quality inspection, 30 percent to offices and meeting rooms, and 20 percent to shipping and receiving. Which of the following budgets did this company use to determine and plan the area available for various functions?

Service

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase afew essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

Budget adjustments may be needed when circumstances change

A manager who applies budgets too rigidly may fail to realize that_______.

Socialization

A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, and interpersonal relations. This process is known as _____.

Reward

A news producer has the authority to choose which reporter will get to cover important news items and whichreporter will cover trivial news items. The news producer uses this authority to recognize the hard work of reporters.Which of the following types of power is the producer using in this case?

Operating

A publishing firm will use a(n) _____ budget to outline and plan the demand for young adult books in Southeast Asia in the coming year and determine what resources will be used to create them.

Revenue

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _____ budget.

Task

A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a newproduct. The group will disband one month after the product is launched. This is an example of a(n) ________ group.

Balance Sheet

A(n) _____ budget forecasts the organization's assets and liabilities in the event that all other budgets are met.

Employee-centered leader

Abbott, a shoe manufacturing company, strives to keep its workers satisfied. The company allows flexible time shifts and offers family-centered benefits. According to the Michigan studies, management is demonstrating _____ behavior.

Impression management

After oil prices hit record highs and the oil companies made record profits, some of the oil company's CEOs appeared on television to explain their business to consumers. This is an example of _____.

External

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces lead management to make changes.

Coercion

Although she could have refused the project, Marah agreed to work on it because she knows that if she does well, hermanager will consider her for a promotion. Which type of power is Marah's manager using?

A service

An organization that transforms resources into an intangible output in order to create time or place utility for itscustomers is known as _____ company.

Internal

Apoorva believes in a functional organization structure and has begun implementing changes in the organization to match this structure. Which type of change is Apoorva creating?

Cohesiveness

Armen's team has put in long hours on a project, and they will sometimes go out after work together. They support each other and get along well, an indication of their _____.

Service

As a financial planner for a large organization, Nour meets with clients and advises them on investments andretirement planning. Which type of organization does Nour work for?

Inspirational appeal

As a manager, Azim holds a lot of referent power. He must tell his staff that he needs as many of them as possible to work this coming weekend because a project is behind schedule. He knows some employees will be upset. What typeof power can Azim use to encourage loyalty and teamwork from his staff?

Feelings of loss

As part of an announced company reorganization, Wendy's department has moved from the third floor to the second floor. Wendy does not see her coworkers on the third floor as often, and she misses their camaraderie. As a result, she has a negative attitude toward the entire reorganization. Wendy is experiencing ____, which is leading to her resistance to change.

Norm generalization

At Mawly Enterprises, the staff working in R&D, who are expected to be creative and innovative, often come to work wearing shorts and T-shirts or other extremely casual attire. The production staff tends to wear business casual clothing, while the marketing staff and sales reps almost always wear suits. This illustrates a lack of _____ between groups.

Intragroup competition

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to _____.

Performing

Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.

The complexity of the work

Bhavik has established a timetable for comparing performance to standards. What should he keep in mind when he sets the timetable?

Persuasion

Carolyn, a manager, discusses and reasons with the Board of Directors of her company until they agree to let her try her new strategic plan for a trial period. Carolyn is using _____ in the given situation.

Product-service

Decisions regarding quality, cost, and design of products and services are all part of the _____ mix.

Reactive

Degan Systems was caught by surprise when new government regulations forced them to stop one of their assemblylines until certain systems were upgraded. As Degan updates the line, they must also find a way to retain bothcustomers and employees during the transition. Degan is experiencing _____ change.

Demand

Drew is planning a new manufacturing facility for his line of remote-controlled superheroes. He is afraid that if hebuilds a plant that is too small, he may miss opportunities, but if he builds a plant that is too large, he will incurexpenses that cannot be covered. What should Drew use when deciding how much capacity to plan for?

Rational persuasion

During her performance appraisal, Ozlem's manager suggested she consider a transfer to another department. She told her manager she enjoys her current job and the people she works with. Ozlem's manager explained that if Ozlem were to transfer, she would likely be considered for project management positions within a year, a great benefit to her career. What did Ozlem's manager use to help her see the benefits of this new position?

Foreign competition

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

Service

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

Cellular

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other.Which of the following types of layout does Eagle's manufacturing plant have?

Operations

Eagle Inc. surveyed users to see if its latest products lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line, as well as how many products were returned because of defects. This scenario illustrates an aspect of _____ control.

Forming

Elena is getting to know the other members of her project team. A group structure is beginning to emerge as the members establish some basic ground rules and figure out acceptable behaviors and roles. This group is in the ____ _stage of development.

Preliminary control

Everyone working or volunteering at the local day care goes through a background check before they can work with the children. This is an example of _____.

Postaction

Hermes is a taxi service that asks customers to fill out an online feedback form once their ride is complete. Hermes is making use of _____ operations control.

Form

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

Product

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed in their position adds a particular part to the toy. The toy factory has a _____ layout.

Postaction

Intertek's product quality inspections on finished goods indicates the defect rate. If the rate exceeds a certain level, the production manager is alerted and a process is implemented to identify and eliminate the causes. This is an example of _____ control.

Selection of an appropriate change technique

Janelle runs a small boutique in New Orleans and has five employees working for her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the increase in the number of customers and insufficient staff. She has decided to employ another five employees. Which step of the change process is illustrated in this scenario?

Coercion

Jinhoon tells Payal he will not recommend her for promotion unless she supports his proposal in an upcoming sales meeting. Which type of political behavior is reflected in the given scenario?

Socioemotional role

Juwan's team is working on a complex project with a very tight schedule and a strict budget. When team members feel stressed out by the demands, they often go to Juwan to vent or let off steam. Juwan is filling a _____ on his team.

Different perceptions

Management has announced new procedures for new project launches. Stella and Dani reviewed the new procedures and compared them with current practices. While they see that the current practices could use some modifications, their assessment shows that the new procedures would be less effective and, in the long run, slow down development time and impact long-term growth. As a result, Stella and Dani are resisting this change. What is the basis of their resistance?

Achievement-oriented

Mihee, the chief nurse in a hospital, sets challenging goals for her subordinates because she has confidence in her fellow nurses. Based on the path-goal theory, what kind of leader behavior is Mihee exhibiting?

Interest group

Montazar, Lucinda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n) _____.

External

OSHA inspectors ruled that conditions in a production facility were hazardous and ordered the plant shut down untilthe company made required changes and passed a reinspection. This is an example of a(n) _____ force for change.

Authority-compliance

Paramita is a manager who is extremely intent on getting the job done. She does not show much consideration for her staff, and she expects them to work late as needed to meet deadlines and achieve goals. According to the LeadershipGrid, Paramita's style reflects what type of management?

Motivate and inspire her staff

Paramita is in charge of managing the marketing team at her office. To be an effective leader, she should _____.

Task structure

Petra knows what is expected of her at work, and she has procedures and precedents to rely on when she is uncertain. Which of the following does Petra experience a high degree of?

Task Environment

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lowerprices. This scenario illustrates a force for change present in the _____ of an organization.

The need for control in order to reduce the accumulation of errors.

Ramkumar's assembly group sometimes took shortcuts in order to meet production goals. Over time, this resulted in a quality problem, and the company lost several major customers. This example illustrates _____.

Ethical

Ramon was recently hired as the president and CEO of a solar battery technology company, in the wake of a scandalthat toppled the former management team. An external audit revealed that the previous leaders had misappropriatedgrant money received from the U.S. government. Ramon has been hired to restore the government's faith in thecompany and to establish a culture of moral integrity within the firm. Which leadership skills will be important forRamon in this position?

Diagnosing relevant variables

Sales are down, and Francis knows he needs to make some changes to reverse the trend and not only bring sales up to the previous level, but actually increase them by 5% over last year. He is now trying to understand whether the downturn was caused by poor customer service, poor quality product, improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Norm variation

Shareen always starts her staff meetings at exactly 8:00 a.m., and all employees are expected to be there on time. If someone is late, they are chastised for holding everyone else up. However, Shareen has been late for the last two meetings, and no one made any comments about it. This is due to _____.

Evaluation and follow-up

Six months ago, top management at Omega Inc. initiated a program to improve employee morale and decrease turnover rates. It is now reviewing turnover rates to determine the effect of its initiative on the employees' morale.Which step of the comprehensive approach to change is illustrated in the scenario?

Norm conformity

State University has eight professors who work in the same department, and all actively support the same political party. A newly hired professor in the same department feels a need to support the political beliefs of the other professors, likely due to _____.

Virtual team

SunBird Communications Corp. is an organization with offices in a number of cities. The human resources (HR)department interviews the candidates remotely. Each member of the HR department then posts their comments on an internal review file. This is an example of a(n) _____.

Referent

Tariq Lennox demonstrates high moral standards with every decision he makes and inspires others to follow suit.From the given information, we can say that he has _____ power.

Controller

Teresita is responsible for helping managers control activities and gathering and assimilating relevant information for decision making. Which type of position does Teresita have in the organization?

Profit

The _____ budget shows the anticipated differences between sales or revenue and expenses.

Functional group

The nursing staff in the operating room at the local hospital are an example of a(n) _____.

Functional group

The sales department at Midwest Textiles has been together for years, and when they meet their identified objectives, they move on to new ones. Which type of group is the sales department considered to be?

Internal

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

Interpersonal attraction

Tyler likes his coworkers and would like to socialize with them outside of the office. When they invite him to join a book club, he readily agrees. He joined the club for _____.

Impression management

Valencia, an employee at Y Inc., attempts to bring all her contributions to successful projects to the attention of her manager. Her intention is to build a good image in the eyes of the management. What is best exemplified byValencia's behavior?

Increased competitiveness

What is the outcome when an organization uses its operations function effectively?

Uncertainty

When Beta Inc. acquired Redd Communications, there were rumors of staff reductions and operations closures.What was the cause for this reaction by the Redd Communications staff?

Process layout

When Katia went to the emergency room, the doctor thought Katia had broken her wrist, and sent her to another partof the hospital for an x-ray. When the break was confirmed, Katia was sent to a separate area to have a cast put onher hand. In this example, which type of layout does the hospital have?

By adding a production shift

When a firm has built a facility based on demand, how can it respond to times of higher than normal capacity, such asseasonal fluctuations?

Increase in organizational complexity

When large firms merge, the results are often initially disappointing due to control systems trying to cope witha(n)________.

Performance indicators

When managing the construction of a new building, Anke has a specific schedule that must be followed. An error or backup in one aspect could delay the entire project. What can Anke use to ensure the project is on track?

Threatened self interests

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.

Operations management

Which of the following describes the managerial activities used by an organization to transform resources into products or services?