E-commerce chapter 6
58) ________ is an industry-standard database query and manipulation language. 1. A) SQL 2. B) PHP 3. C) DBMS 4. D) JSP
A
43) Lead generation marketing firms specialize in inbound marketing
true
53) Which of the following features of e-commerce technology allows ne-grained, highly detailed information on consumers' real-time behavior to be gathered and analyzed? 1. A) personalization/customization 2. B) information density 3. C) ubiquity 4. D) interactivity
B
78) Recency refers to the: 1. A) percentage of customers who do not return during the next year after an initial purchase. 2. B) time elapsed since the last visit made by a customer. 3. C) percentage of existing customers who continue to buy on a regular basis. 4. D) percentage of customers who return to the site within a year to make additional purchases.
B
54) The richness made possible by e-commerce technologies does which of the following? A) It reduces the cost of delivering marketing messages and receiving feedback from users. B) It allows consumers to become co-producers of the goods and services being sold. C) It allows video, audio, and text to be integrated into a single marketing message and consuming experience. D) It enables worldwide customer service and marketing communications.
C
5) All of the following are online communications that are used to support the evaluation of alternatives stage of the consumer decision process except: 1. A) search engines. 2. B) online catalogs. 3. C) social networks. 4. D) targeted banner ads.
D
52) Which of the following features of e-commerce technology has reduced the cost of delivering marketing messages and receiving feedback from users? 1. A) ubiquity 2. B) richness 3. C) information density 4. D) universal standards
D
10) Online traffic is driven by offline brands and shopping.
true
82) Which of the following is the most meaningful metric for video ads? A) view time B) click-through rate C) completion rate D) skip rate
C
61) To answer a question such as "At what time of day does our company sell the most products?" you would use ________ data mining. 1. A) query-driven 2. B) customer proling 3. C) model-driven 4. D) behavioral
A
34) Google's AdSense is an example of which of the following? A) context advertising B) SEO C) programmatic advertising D) viral marketing
A
35) Which of the following is based on the idea of complete price transparency in a perfect information marketplace? 1. A) the Law of One Price 2. B) dynamic pricing 3. C) price discrimination 4. D) versioning
A
28) The Nike iD program is an example of which of the following marketing techniques? 1. A) customer co-production 2. B) transactive content 3. C) price discrimination 4. D) permission marketing
A
23) Which of the following statements about CAN-SPAM is not true? 2004. A) CAN-SPAM went into effect in January 2004. 2005. B) CAN-SPAM prohibits unsolicited e-mail (spam). 2006. C) CAN-SPAM prohibits the use of deceptive subject lines and false headers. 2007. D) Large spammers are among CAN-SPAM's biggest supporters.
B
24) Which of the following statements about Canada's anti-spam law is not true? 1. A) Canada's law is based on an opt-in model. 2. B) The law has no impact on companies located within the United States. 3. C) The first phase of the law went into effect in 2014. 4. D) The law applies to e-mail, texts, and social media messaging.
B
13) Google introduced ________ to its search algorithm to weed out low-quality sites from search results. 1. A) Penguin 2. B) Hummingbird 3. C) Panda 4. D) Knowledge Graph
C
16) Which of the following search engine algorithm updates enables Google's search engine to evaluate an entire sentence rather than just a key word? 1. A) Panda 2. B) Penguin 3. C) Hummingbird 4. D) Graph Search
C
19) Amazon's Associates program is an example of which of the following? A) viral marketing B) local marketing C) affiliate marketing D) lead generation marketing
C
26) All of the following are "traditional" online marketing tools except: A) affiliate marketing. B) e-mail and permission marketing. C) social marketing. D) sponsorship marketing.
C
29) The incremental cost of building the next unit of a good is called the: A) Law of One Price. B) variable cost. C) marginal cost. D) fixed cost.
C
38) Which of the following is an automated, auction-based method for matching supply and demand for online display ads? 1. A) retargeting 2. B) behavioral targeting 3. C) programmatic advertising 4. D) keyword advertising
C
4) In 2016, what was the approximate Internet penetration rate for individuals with less than a high-school education? 1. A) 25% 2. B) 33% 3. C) 66% 4. D) 75%
C
55) For a website that has 1 million visitors a month, and where, on average, a visitor makes five page requests per visit, there will be ________ entries in the transaction log each month. 1. A) 50,000 2. B) 500,000 3. C) 5 million 4. D) 50 million
C
7) In modeling online consumer behavior, the concept of "consumer skills" refers to the: 1. A) education level of the consumer. 2. B) communication skills of the consumer. 3. C) knowledge consumers have about how to conduct online transactions. 4. D) product evaluation skills of the consumer.
C
72) Uber has been criticized for using which of the following? 1. A) flash marketing 2. B) bundling 3. C) surge pricing 4. D) freemium
C
73) Hits are a measure of the: A) number of times an ad is clicked. B) number of times an ad is served. C) number of HTTP requests. D) number of pages viewed.
C
74) Purchasing an online ad on a CPA basis means that the advertiser: 1. A) pays for impressions in 1,000 unit lots. 2. B) pays a pre-negotiated fee for each click an ad receives. 3. C) pays only for those users who perform a specic action, such as registering, purchasing, etc. 4. D) exchanges something of equal value for the ad space.
C
75) eCPM measures the ROI of an ad by dividing the total earnings of the ad by which of the following? 1. A) the total number of impressions 2. B) the total number of impressions in hundreds 3. C) the total number of impressions in thousands 4. D) the total number of impressions in millions
C
80) Which of the following measures the ratio of items purchased to product views? 1. A) conversion rate 2. B) cart conversion rate 3. C) browse-to-buy ratio 4. D) view-to-cart ratio
C
81) Which of the following measures the percentage of e-mails that could not be delivered? 1. A) abandonment rate 2. B) unsubscribe rate 3. C) bounce-back rate 4. D) attrition rate
C
20) Ad blockers operate in a manner similar to which of the following? A) anti-virus software B) Firewalls C) Flash cookies D) anonymous browsing
B
11) The majority of online shoppers find vendors by clicking on display ads.
false
40) The highest amount of online advertising spending is for online video ads.
false
44) An ad is considered viewable if half of the ad can be viewed for at least five consecutive seconds.
false
45) The concept of "customer satisfaction" is broader than the concept of "customer experience."
false
9) Consumers choose online channels (e.g., e-mail) primarily due to social media influence.
false
12) Research shows that the two most important factors shaping the decision to purchase online are utility and trust.
true
39) Research has found that most ad impressions served across display advertising platforms are not viewable.
true
41) Evidence suggests real-time customer chat increases the dollar value of transactions.
true
42) Consumers tend to look at native ads more frequently than display ads.
true
46) Bundling is the process of selling two or more products together for a price that is less than the sum of the two product's individual prices.
true
62) Transaction logs are built into web server software.
true
8) In the early years of e-commerce, prior to 2000, single, white, young college-educated males with high income dominated the Internet in terms of percentage of Internet usage.
true
15) Which of the following is not one of the four main methods advertisers use to behaviorally target ads? 1. A) Nielsen ratings 2. B) data collected from social networks 3. C) integration of online data with oine data 4. D) clickstream data
A
18) Which of the following is not a practice that degrades the results and usefulness of search engines? 1. A) social search 2. B) link farms 3. C) content farms 4. D) click fraud
A
22) The percentage of all e-mail that is spam averaged around ________% in 2016. 1. A) 53 2. B) 63 3. C) 73 4. D) 83
A
25) Which of the following is the most important tool in establishing a relationship with the customer? 1. A) company website 2. B) company CRM system 3. C) Facebook 4. D) search engine display ads
A
77) Acquisition rate is a measure of the: 1. A) percentage of visitors who indicate an interest in a site's products by registering or visiting a product's pages. 2. B) percentage of visitors who become customers. 3. C) percentage of existing customers who continue to buy on a regular basis. 4. D) percentage of shoppers who do not return within a year after their initial purchase.
A
30) Which of the following statements about a free pricing strategy is false? 1. A) Free products and services can knock out potential and actual competitors. 2. B) The free pricing strategy was born in the early days of the Web. 3. C) It is dicult to convert free customers into paying customers. 4. D) Free products and services can help build market awareness.
B
33) Which of the following involves getting customers to pass along a company's marketing message to friends, family, and colleagues? 1. A) aliate marketing 2. B) viral marketing 3. C) native advertising 4. D) lead generation marketing
B
36) Which of the following industries accounts for the highest percentage of spending on online advertising? 1. A) financial services 2. B) retail 3. C) automotive 4. D) entertainment
B
37) Which of the following statements about native advertising is not true? 1. A) Native advertising is controversial. 2. B) Native advertising is a new form of advertising found only online. 3. C) Native advertising is growing rapidly, especially on social networks. 4. D) Consumers look at native ads much more frequently than display ads.
B
50) Which of the following would you use as a framework for working with your company's big data sets? 1. A) data warehouse 2. B) Hadoop 3. C) SQL 4. D) proling
B
51) Which of the following statements about the Internet's impact on marketing is not true? 1. A) The Internet has broadened the scope of marketing communications. 2. B) The Internet has decreased the impact of brands. 3. C) The Internet has increased the richness of marketing communications. 4. D) The Internet has expanded the information intensity of the marketplace.
B
56) All of the following statements about cookies are true except: A) cookies can be used to create cross-site proles of users. B) the data typically stored in cookies includes a unique ID and e-mail address. C) cookies make shopping carts possible by allowing a site to keep track of a user's actions. D) the more cookies are deleted, the less accurate ad server metrics become.
B
59) A ________ is a repository of customer information that records all of the contacts a customer has with a firm, and generates a customer profile that is available to appropriate individuals in the firm. 1. A) customer service chat system 2. B) CRM system 3. C) data warehouse 4. D) transactive content system
B
6) Online buyers constitute approximately ________% of the online Internet audience. 1. A) 67 2. B) 77 3. C) 87 4. D) 97
B
60) The marketing technique known as ________ involves merchants offering products or services for a very low price for a short period of time. 1. A) long tail marketing 2. B) flash marketing 3. C) yield management 4. D) bait-and-switch
B
69) If you want to determine the size of your website's audience, the metric you will use for the most accurate measurement will be: 1. A) page views. 2. B) unique visitors. 3. C) hits. 4. D) reach
B
70) Impressions are a measure of the: 1. A) number of times an ad is clicked. 2. B) number of times an ad is served. 3. C) number of http requests. 4. D) number of pages viewed.
B
76) Which of the following measures the average length of stay at a website? 1. A) loyalty 2. B) stickiness 3. C) page views 4. D) retention rate
B
79) Conversion rate is a measure of the: 1. A) percentage of visitors who indicate an interest in a site's products by registering or visiting a product's pages. 2. B) percentage of visitors who become customers. 3. C) percentage of existing customers who continue to buy on a regular basis. 4. D) percentage of shoppers who do not return within a year after their initial purchase.
B
83) Which of the following measures the percentage of customers who purchase once, but never return within a year? A) retention rate B) attrition rate C) loyalty rate D) conversion rate
B
1) Around ________% of households in the United States have broadband access to the Internet. 1. A) 45 2. B) 55 3. C) 75 4. D) 85
C
14) Which of the following forms of online advertising is expected to grow the fastest between 2016 and 2020? 1. A) paid search 2. B) sponsorships 3. C) search engines 4. D) rich media
D
17) Which of the following is not true about search engine advertising? 1. A) Spending on search engine advertising constitutes over 45% of all online advertising spending. 2. B) The top three search engine providers supply over 95% of all online searches. 3. C) The click-through rate for search engine marketing has been steady over the years. 4. D) Search engine advertising is the fastest growing type of online advertising.
D
2) Which of the following online advertising formats involved the least amount of spending in 2016? 1. A) search 2. B) classfieds 3. C) rich media 4. D) e-mail
D
21) Which of the following is not a primary source of ad fraud? 1. A) browser extensions that insert ads into a premium publisher's website and then list the ads as available on a programmatic ad exchange 2. B) ad targeting firms that create bots that imitate the behavior of real shoppers and then charge advertisers 3. C) botnets hired by publishers to click on web pages to create phony trac 4. D) native advertising that is displayed on a social media site
D
27) All of the following are among those most frequently affected by ad-blocking except: 1. A) gaming sites. 2. B) newsgroup/forums. 3. C) social network sites. 4. D) online retailers
D
3) Which of the following is not one of the main stages of the online purchasing process? 1. A) post-purchase service and loyalty 2. B) awareness 3. C) engagement 4. D) conversation
D
31) Creating multiple variations of information goods and selling these to different market segments at different prices is called: 1. A) bundling. 2. B) customization. 3. C) dynamic pricing. 4. D) versioning.
D
32) All of the following are fixed price strategies except: 1. A) bundling. 2. B) versioning. 3. C) free pricing. 4. D) yield management.
D
57) A web beacon is: 1. A) a cookie that carries a virus. 2. B) an executable cookie. 3. C) an automated applet for performing web searches. 4. D) a tiny graphics file embedded in an e-mail or web page.
D
71) View-through rate measures the ________ response rate to an ad. 1. A) 30-minute 2. B) 24-hour 3. C) 7-day 4. D) 30-day
D
