ecn 1015 chap 8

Human resource management is responsible for meeting operational objectives of the company.

False

Flexible work plans are becoming more common. Which plan allows employees to set their own work hours within the constraints set by the firm?

Flextime

Which of the following is NOT a function of human resource managers?

Forecasting revenue

Which of the following statements is true of the collective bargaining process?

It is the process of negotiation between management and union representatives.

Which of the following is NOT an example of a job for which a law firm would turn to outsourcing?

Representing clients in court

When a company forecasts the number of employees it will need, it is engaging in:

a human resource plan.

What percent of an employee's total compensation takes the form of employee benefits?

30 percent

Wages and salaries are approximately _____ of the total employee compensation.

70 percent

What is a type of performance appraisal that gathers feedback from a review panel of 8 to 12 people, including coworkers, supervisors, team members, subordinates, and sometimes customers?

A 360-degree performance review

Why is it important to spend adequate time and effort during the employee selection process?

A bad hiring decision can be costly.

Which of the following is a union tactic to win support when negotiations with the management of a firm fail?

A boycott

Which of the following is a key management tactic for competing with organized labor when negotiations break down?

A lockout

George is being considered for a promotion as a manager. What type of training program would help him improve his skills and broaden his knowledge in areas such as leadership and interpersonal skills?

A management development program

_____ training involves an employee learning a job by serving for a time as an assistant to a trained worker.

Apprenticeship

Which of the following theories describes the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results?

Expectancy theory

More companies than ever before are turning to social media networks to connect with job seekers.

True

The Equal Employment Opportunity Commission (EEOC) helps employers set up _____ programs to increase job opportunities for women, minorities, disabled people, and other protected groups.

affirmative action

Most firms base their compensation policies on:

company profits.

According to McGregor, Theory X assumes that:

employees dislike work and avoid it.

According to Maslow's hierarchy of needs theory, _____ pertain to people's need for attention, recognition, and appreciation.

esteem needs

Wages and salaries can be compared in terms of time spent on the job.

false

Human resource managers:

forecast the number of employees and the type of skills the firm will need.

All of the following are characteristics of job enrichment EXCEPT:

moving employees from one job to another systematically.

Firms can help meet employees' _____ needs by providing affordable health coverage and a company sponsored pension plan.

safety

In order to provide motivation, goals should be:

specific and challenging.

Two of the most common reasons for downsizing are:

to cut overhead costs and streamline the organization.