ELC Module 4
Why might ethical conflicts be important to an ethical culture?
Ethical conflicts can be used to identify ethical issues
What should an ethical leader do if a conflict begins to escalate?
bring the discussion back to the core issues
According to Ethics Consultant, David Gebler, most unethical behavior is committed ______________.
to meet performance goals
Which situation demonstrates reciprocity?
In response to co-workers help making a deadline, you assist them with a similar crisis
What does mediation involve?
an objective third party helps two parties settle their differences
Which of the following is part of the discovery process?
assessment
To help prevent misconduct, ethical leaders should:
develop and manage systems to maintain an ethical culture
What is a potential downside of overusing the compromising style of conflict management?
each side has to give something up
Leaders with an avoiding conflict management style are more likely to exhibit ______________.
ethical complacency
What is the best way to avoid an ethical misconduct disaster?
identify a potential ethical issue before it snowballs into a crisis
Why is the mixed-motive conflict management style considered to be the most effective?
it bases decisions on the goals and values of the firm
What is the problem with an accommodating style of conflict management?
leaders might allow unethical employees to continue their misconduct
When handling a conflict situation, it is important for a leader to realize that the other party's concerns are _________.
legitimate
According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.
litigation
__________ occurs when ethical leaders observe and identify ethical risk areas
recognizing
Which of the following is a step companies take in the recovery process?
reinforcing the firm's reputation with positive messages
What do zero-sum leaders believe?
there always has to be a winner and a loser in a conflict situation
Why are managers reluctant to engage in the discovery process?
they fear uncovering misconduct could harm the firm's reputation
What is a downside to being a variable-sum leader?
they might give in to employees making unethical decisions
What might be true of leaders who adopt a competing style of conflict management?
they score high on assertiveness
Which mediation skill is important for an ethical leader to have in a conflict situation?
use of neutral language
Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?
-how the company responds after discovering the misconduct -how stakeholders perceive the company's response -the length of time it takes for the company to resolve the issues
Why is the collaborating style of management most favorable to ethical conflict resolution?
leaders desire to meet the needs of others but adhere to their own goals and values
Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________.
objectivity
When might a zero-sum conflict approach be necessary?
when compromise would break a law