ELCP Module 5

Training employees in leadership techniques _________________.

is a form of employee empowerment

Which of the following is important in catching misconduct internally before it becomes a major issue?

employee feedback

Which of the following is true about dissent in organizations?

ethical cultures are likely to have strong internal dissent mechanisms

Which statement best describes how autocratic leaders communicate?

they limit communication to need-to-know information

Which statement is true about employee feedback?

It helps leaders identify the firm's strengths and weaknesses.

An ethical leader with good interpersonal communication skills should ____________.

demonstrate both respect and firmness in communication

An effective team should possess which characteristic?

diversity

In a rigid hierarchical organization, communication generally consists of ______________.

one-way communication

How can ethical leaders increase employee empowerment?

make discussions about ethics commonplace

What is group polarization?

When the group moves toward a more extreme position than what each member would have done individually

____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.

dialogue

In order to promote an open communication culture, leaders should ____________________.

adopt more of a democratic process toward ethical decision making

Why might listening be just as important as speaking for an ethical leader?

it can establish credibility and increase morale among employees

What is a disadvantage of small group communication and decision making?

it can lead to excessive risk taking

Which of the following statements about nonverbal communication is false?

it is less trustworthy than verbal communication

Why are leaders important even in a democratic organization?

leaders often make the final call on major decisions

Which of the following is a barrier to communication between leaders and followers?

power differentials

Why is an organization characterized by workplace politics perceived negatively by employees?

followers are rewarded based on whether they serve the leader's best interests

Good communication skills __________.

promote leader-follower congruence

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

the code of conduct is not effectively communicated to employees