ELCP Module 5
Training employees in leadership techniques _________________.
is a form of employee empowerment
Which of the following is important in catching misconduct internally before it becomes a major issue?
employee feedback
Which of the following is true about dissent in organizations?
ethical cultures are likely to have strong internal dissent mechanisms
Which statement best describes how autocratic leaders communicate?
they limit communication to need-to-know information
Which statement is true about employee feedback?
It helps leaders identify the firm's strengths and weaknesses.
An ethical leader with good interpersonal communication skills should ____________.
demonstrate both respect and firmness in communication
An effective team should possess which characteristic?
diversity
In a rigid hierarchical organization, communication generally consists of ______________.
one-way communication
How can ethical leaders increase employee empowerment?
make discussions about ethics commonplace
What is group polarization?
When the group moves toward a more extreme position than what each member would have done individually
____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.
dialogue
In order to promote an open communication culture, leaders should ____________________.
adopt more of a democratic process toward ethical decision making
Why might listening be just as important as speaking for an ethical leader?
it can establish credibility and increase morale among employees
What is a disadvantage of small group communication and decision making?
it can lead to excessive risk taking
Which of the following statements about nonverbal communication is false?
it is less trustworthy than verbal communication
Why are leaders important even in a democratic organization?
leaders often make the final call on major decisions
Which of the following is a barrier to communication between leaders and followers?
power differentials
Why is an organization characterized by workplace politics perceived negatively by employees?
followers are rewarded based on whether they serve the leader's best interests
Good communication skills __________.
promote leader-follower congruence
How might a comprehensive code of conduct prove ineffective in curbing misconduct?
the code of conduct is not effectively communicated to employees
