Emotional Intelligence
What term just doesn't mean what is used to? Manual labor by the country's 1.3 billion citizens was long considered its sole competitive advantage in the global economy, While American business has turned a blind eye to the laborer, the country's burgeoning skilled workforce now stands as the biggest competitive threat to American business today. a "Made in China." b. "Buy American." c. "Made in Malaysia." d. "Made in India."
A
What time period of each day where you turn off your phone, walk away from your computer, and take time to just think, is a great way to ensure your decisions aren't muddled by your emotions? a. 15 minutes. b. 30 minutes. c. 5 minutes. d. 1 hour.
A
Whether it's putting your two cents in when others are talking to you or shying away from a disagreement, what shapes your relationships? a Your natural communication style. b. Your overall personality. c Your ability to intermingle. d. Your eye contact and body language.
A
If a name sounds unusual to you, ask the person to spell it for you so you can picture the name written. This will: a Help develop a rapport with that person. b. Help you remember it later. c. Develop "site" pictures for future use. d. Compel the person to ask you for your name.
B
Intelligence is your ability to learn, and it's the same at age 15 as it is at age: a. 60. b. 50. c. 75. d. 30.
B
Most workers will say that they never get thanked for their contributions at work but yet will agree that hearing "thank you," "please," or even "I'm sorry" can: a. Calm raw feelings. b. Have a positive impact on morale. c. Sway opinions. d. Go a long was in gaining support.
B
Multi-tasking actually sacrifices your quality of work, as the brain is: a. Not wired for multiple tasks. b. Simply incapable of performing at a high level in multiple activities at once. c. Not focused on double or triple tasks. d. Flooded with multiple responses thus clouding reactions.
B
Part of self-awareness is knowing what you're going through even if! a. It doesn't matter. b. You can't totally change it. c. It is past tense. d. You are not aware of its presence.
B
Research suggests the average person has about how many thoughts every day? a. 10,000. b. 50,000. c. 25,000. d. 200,000
B
Rules? Much of doing and saying the right things in social situations comes from understanding: a Human nature. b. The rules of the culture game. c. People in general. d. "The facts of life."
B
Self-management builds upon a foundational skill: a. Survival. b. Self-awareness. c. Self-determination. d. Cognitive awareness
B
Simply put, to be self-aware is to know yourself as: a. A solo operator. b. You really are. c. As a mirror image. d. A positive influence.
B
Sometimes you just can't find the words to say what you are feeling until: a. It's too late. b. You see it in front of you. c. It's past you. d. It totally absorbs you.
B
Suspending judgement of emotions allows them to: a. Shove ahead of the crowd. b. Run their course and vanish. c. Proceed without barriers. d. End when the right time comes.
B
Telling your staff in a muted voice and frowning face that they did a great job on the product launch doesn't match up; the words and the body language are mixed. People trust: a Words over actions. b. What they see over what they hear. c. The written word over the spoken word. d. Leaders who can communicate on all three levels.
B
The communication between your emotional and rational "brains" is the: a Pushback of motor sensory impulses. b. Physical source of emotional intelligence. c. Real sensation that occurs, d. Give and take patten that occurs,
B
The critical factor for an alert, focused, and balanced mind is the quality of your sleep, and for quality sleep you need: a. At least 8 hours. b. Good sleep hygiene. c. Minimal disruptions. d. Pleasant thoughts
B
The difference between an interaction and a relationship is a matter of: a. Scope. b. Frequency. c. Degree. d. Consistency.
B
Time helps you to self-manage because it brings clarity and perspective to the thousands of thoughts that go swimming through your head when: a. Things don't go right. b. Something is important. c. You experience disappointment. d. 'There appears to be no solution.
B
To be effective in life, we all need to discover our own arrogance — those things we: a. Try and avoid. b. Don't bother to learn about and dismiss as unimportant. c. Try and delay. d. Continually encounter.
B
To be socially aware, you have to spot and understand people's emotions while you're right there in the middle of it —a contributing, yet: a. Completely void of emotion. b. Astutely aware, member of the interaction. c. Timeliness in your response. d. Awareness of all ramifications.
B
To be socially aware, you must be socially present and remove distractions — especially the ones inside your head. 'These internal distractions are much like: a. A puzzle maze. b. Clutter in your garage or closet. c. A box of mix-up toys. d. A cluttered closet.
B
What has a funny way of making us lose sight of some simple, yet profound strategies for self-control? a. Childhood behavior. b. Adulthood. c. Dramatization. d. Dancing.
B
What is your ability to stay aware of your emotions and manage your behavior and tendencies? a. Emotional awareness. b. Personal competencies. c. Personal savings account. d. Internal voice.
B
When a difficult situation surfaces, seek out someone whom you trust and feel comfortable with who is: a. Willing to share. b. Not personally affected by your situation. c. Able to keep a secret. d. Not afraid to call you out.
B
When the authors looked at each of the four core EQ skills separately, a huge gap emerged between Boomers and Gen Y in self-management. In a nutshell, Baby Boomers are: a Much more inclined to fly off the handle when things go wrong. b. Much less prone to fly off the handle when things don't go their way than the younger generations. c. Better suited to effect positive change. d. Ill equipped to handle difficult problems.
B
When the authors looked at the data from another angle, the picture became clearer. Self- management skills appear to increase steadily with: a. Experience. b. Age. c. Time. d. Younger participants,
B
Whether for countries trying to protect their existing competitive advantage in the global economy or for those nations whose stars are rising, the link between EQ and what cannot be overestimated? a. Productivity. b. Economic prosperity, c. G.N.P. d. Joblessness.
B
Yoga, massage, gardening or a stroll through the park are all relaxing ways to give your mind a breather. These activities - though none more so than vigorous exercise ~ release chemicals in your brain like: a Vitamin D3 and CoQ-10. b. Serotonin and endorphins. c. Pedimit and Chlorine, d. Dopamine and formaldehyde.
B
You confuse and frustrate others when you say one thing and your body or tone say another. Over time, this confusion will: a. Mute the messages being sent. b. Cause communication issues that will affect your relationships. c. Cause a breakdown in all communication. d. Result in "dead air."
B
Your brain demands a full what percent of your body's oxygen supply? a 90%. b. 20%. c. 50%. d. 80%.
B
A back-pocket question is what you use: a. In social events, b. When you are caught in a lie. c. Just in case to bail you out of any awkward silence or uncomfortable moment. d. Experts say to do when meeting persons of the opposite sex
C
After the first few times you lean into your discomfort, you will quickly find that the discomfort isn't so bad, it doesn't ruin you, and it reaps rewards, The surprising thing about increasing your self-awareness is that just thinking about it will help you change, even though much of your focus will initially be: a. On all aspects of the situation. b. On past performance. c. On the things you do "wrong." d. What will happen to me.
C
American executives averaged how much lower than Chinese executives in self-management and relationship management? a. 5 points. b. 50 points. c. 15 points. d. 100 points.
C
Anyone can become angry ~ that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way, this is not easy. We can thank who for those words and enduring insight into managing our emotions and relationships? a. Sigmund Freud. b. John Lennon. c. Greek philosopher Aristotle. d. Mahatma Gandhi.
C
Being an open book on your end isn't the whole story with managing a relationship — you also need to be: a Transparent. b. In a position of compromise to someone else's opinion. c. Interested in the other person's story as well. d. Content with changes in another's relationship.
C
Emotions serve an important purpose - they clue you into things that: a. You cannot control. b. Are going to affect you. c. You'll never understand if you don't take the time to ask yourself why. d. May affect your health.
C
Expressing anger in appropriate ways communicates your strong feelings and reminds people of: a. The boundaries. b. Your passion for the issues at hand. c. The gravity of a situation. d. How far you will go.
C
Human nature and behavior may not be that far from what happens on the open African savannah. The sooner you can hone your ability to spot safety, concern, or shifts in moods in group settings, the more skilled you will be in: a. Deciphering who is in the way. b. Transcending above the participants. c. Maneuvering through the social wilds of your life. d. Calling out what is occurring.
C
In addition to engaging your rational brain on the spot, breathing right is a great tool for shifting your focus away from intruding: a Experiences. b. Situations you are trying to avoid. c. Uncomfortable thoughts that are hard to shake. d. Flashbacks.
C
In the timeless classic, War and Peace, Leo Tolstoy wrote that the two strongest warriors are time and: a. Position. b. Station in life. c. Patience. d. Dreams.
C
It's impossible to focus on the present while: a. You have bad memories from the past. b. You are engaged in an activity. c. The future and the past loom. d. You are being tasked to complete a project.
C
Listening isn't just about hearing words; it's also about listening to: a. Sudden inferences. b. Fluctuations in the voice. c The tone, speed, and volume of the voice. d. Hints of nervousness.
C
MRI scans of people's brains taken while they are watching the sun are virtually indistinguishable from scans taken when the same people: a. Don't think of the sun. b. Are asked to describe the sun. c. Visualize a sunset in their mind. d. Color or draw a picture of the sun
C
Many cultures, both business and ethnic, value social interaction around meals before getting down to business. There is wisdom in this approach because social interaction raises social awareness for both parties and prepares them for: a. Conflicts and resolutions. b. Unexpected circumstances. c. Playing by the rules of the game. d. Surprises.
C
Middle managers stand out, with the highest EQ scores in the workforce. But up beyond middle management, there is a: a. Significant variance in scores, b. Slight downward trend in the EQ score. c. Steep downward trend in EQ score. d. Mix bag when trying to get consistent scores.
C
Naturally, people will high FQs make more Money — an average of how much more Per year than people with low EQs? a, $35,600. b. $52,000. e $29,000, d. $17,000.
C
Not only is it OK to reflect upon recent events that may have brought on the mood, but it is: a. Therapeutic. b. Self-sustaining. c. Also a good idea. d. Enriching.
C
Note-taking certainly has its value. But it doesn't have to be your modus operandi either. If you need to take notes for practical purposes: a. Asked persons involved to stop their conversations. b. Use a recording device. c. Temporarily stop at intervals to practice observation. d. Ask the persons if they mind if you can contact them at a later date.
C
Our thoughts are "talking" to us every day, and this inner voice is called: a "Siri." b. Shadow. G "Self-talk." 4. "Mirror-talk." .
C
People whose eye movements are relaxed yet attentive to the person they are conversing with are more sincere and honest. Next, look at the person's smile. Is it authentic or forced? Researchers can tell the difference. They look for a: a. A half smile. b. Rolling of the eyes. c. Crinkle of skin in the corner of the eyes. d. Excessive blinking of the eyes.
C
The best way to test your accuracy is to simply ask if what you're observing in people or situations: a Are real or fabrications. b. Are note being faked. c. Is actually what's occurring. d. Tend to resemble other circumstances.
C
The biggest clue that someone is lying occurs when what is absent? a. Facial expressions. b. Body language. c Synchrony. d. Guilt.
C
The biggest obstacle to increasing your self-awareness is the: a. Practice of self-identity. b. Constant reminder that you have flaws. c. Tendency to avoid the discomfort that comes from seeing yourself as you really are. d. Refusing to accept responsibility.
C
The blame game and negative self-talk go hand in hand. If you are someone who often thinks either it's all my fault or it's all their fault you are: a. Contradicting. b. You are shadowboxing with yourself. c. Wrong most of the time. d. Playing the "blame game."
C
What is your ability to use your awareness of your own emotions and those of others to manage interactions successfully? a. Calibrating responses. b. Contact control. c. Relationship management. d. Emotional management.
C
What magazine cover and hours of television coverage introduced millions to EQ, and once people were exposed to it, they wanted to know more? a The National Enquirer. b. People, c. Time. d GQ
C
When you're stuck on a frustrating or distressing thought, forcing yourself to: a. Laugh at yourself always works. b. Look at problems in the past always works. c. Smile counteracts the negative emotional state. d. Behave in a mature way always works
C
Whenever you find your mind having a battle of the brains (emotional vs. rational), it's time to make a list that distinguishes the: a. Good versus the bad. b. Positive thoughts and negative thoughts. c. Emotional side of the argument from the rational one. d. Pros and cans.
C
You planned to attend this dinner, but did you plan for it? Planning ahead for an event can be your saving grace, whether the event's a dinner party or a meeting for work. If you walk through the door with a plan: a. The encounter will be much easier. b. People will be impressed with you. c. You free up your mental energy and brainpower so you can focus on the present moment. d. You can hide the fact that you have nothing to provide the group.
C
What is a safe way for you to pick up on signals, observe interactions, and figure out underlying motivations or emotions without entering into the interaction yourself? a. People watching. b. Disguising yourself. c. Pretending to be someone else. d. Blending in with others.
A
What is an important word that sums up the open-door concept? a. Access. b. Trust c. Goodwill. d. Approachable.
A
What is the real secret to increasing your EQ skills? a. Sheer quantity of practice. b. Overwhelming the odds in your favor. c. Placing one above the situation at hand. d. Repeating performance.
A
Emotional Intelligence 2.0 has one Purpose — increasing your: a. LQ. b. EQ c. Mental perception. d. Potential.
B
A great place to observe others is at: a. Meetings. b. A bar. c A restaurant. d. Sporting events.
A
A high level of self-management ensures you aren't getting in your own way and doing things: a That limit your success. b. Provide cover. c. That cause stress. d. That may cause you to resign.
A
After you receive the feedback, use your self-management skills to decide your next steps; don't feel pressured to: a. Rush into action. b. Change directions. c. Reverse course. d. Step outside your boundaries.
A
EQ is so critical to success that it accounts for what percent of performance in all types of jobs? a. 58%, b. 70%. c 40%, a. 63%
A
Knowing who pushes your buttons and how they do it is: a Critical to developing the ability to take control of these situations. b. Not important in the scheme of things. c. Important to avoid. d. Part of the maturing process.
A
One of the intriguing things about building an acute sense of social awareness is that emotions, facial expressions, and body language have been shown to: a. Translate across many different cultures. b. Dictate response. c. Be an indicator of future actions one will take. d. Reflect inward feelings and future actions.
A
Putting the perspectives together helps you see the entire picture, including how your emotions and reactions affect other people. By mustering the courage to peer at what others see, you can reach a level of self-awareness that: a. Few people attain. b. Can be explained. c. Affects your outcome. d. Provides meaning to a situation.
A
Remember, relationship management is about making choices and acting with the goal of creating an honest, deep connection with others. To do this, you need to be: a. Honest with others and with yourself, which sometimes means using anger with a purpose, b. Straight up with people. c. Completely transparent. d. Mindful of your limitations.
A
Sometimes, the biggest letdowns are private ones — when we fail to reach a goal or do what we set out to do. There is no more powerful motivator to reach your goals than: a. Making them public. b. Pursue them again. c. Scream them out. d. Stating an affirmation.
A
The biggest challenge to developing self-awareness is: a. Objectivity. b. Denial of the facts. c. Being able to cope with failure. d. Placing yourself in someone's shoes.
A
The daily challenge of dealing effectively with emotions is critical to the human condition because our brains are hard-wired to give emotions the upper hand. Here's how it works: everything you see, smell, hear, taste, and touch travels through your body in the form of a. Electric signals. b. Desires. c. Instincts. d. Information relays.
A
The value of measuring your EQ now is akin to: a. Learning the waltz with an actual partner. b. Taking an an class. c. Taking a yoga class. d Accomplishing a major task.
A
To build social awareness skills, you need to practice being aware of what's happening with other people; it doesn't matter if you practice using a box office hero or: a A real person. b. A musician. c. An athlete. d. A family member
A
Typically, the more intense your emotions are. the greater the likelihood that they will: a. Dictate your actions. b. Conquer any concerns. c. Intensify your reactions. d. Ruin your reaction,
A
Having a clear understanding of who and what pushes your buttons makes these people and situations a bit less difficult because: a. You will identify your friends. b. They become less of a surprise. c. it toughens you up for the future. d. Provides an alibi.
B
Here's how you can catch the mood of the room. When you enter the room, scan it and notice whether you: a, Are being noticed, b. Feel and see energy or quiet, subdued calm. c. Can locate the nexus of energy in the group. d. Can immediately be assimilated.
B
Another type of question that tests for accuracy focuses on: a Observed behavior. b. Unspoken messages — or what wasn't necessarily said. c Interactions. d. Real life situations.
B
As you run around struggling to check your daily "to dos" off your list, it's easy to lose sight of what's really important to you: a. The big picture. b. Your core values and beliefs. c. Your internal clock. d. Your ambitions.
B
Bad moods and negative emotions are not the only ones that cause trouble. A good mood can: a, Change your outlook. b. Deceive your thinking just as much as a bad one. c. Appear as a false reminder. d. Fall backwards into negative territory.
B
Caffeine has a: a. Two-day half-life. b. Six-hour half-life. c Eight-hour half-life. d. Forty-five-minute half-life
B
Considering the mountains of literature about EQ, you'd think corporate executives would be pretty smart about it, As the authors revealed in their Harvard Business Review article entitled what, the authors research shows that the message still isn't getting through? a. "Empathy in the Corporate World." b. "Heartless Bosses." c. "Robo Responses." d. "The bottom line,"
B
During any workday, take just what time to observe things you've never noticed before? a. 5 minutes. b. 15 minutes. c. 30 minutes, d. 60 seconds.
B
Emotional Intelligence Appraisal test recommends a skill for you to start with. You may choose a skill on your own instead, but the authors recommend you don't start with relationship than management if you scored lower than: a. 60 in all for EQ skills b. 90 in three of four EQ skills c. 50% in all EQ skills. d. 75 in all four EQ skills.
D
Greeting someone by name is: a. An important component to developing likeness. b. Sends out positive ions that will bounce back. c. Is a key step to developing two-way communications. d. One of the most basic and influential social awareness strategies you can adopt.
D
Instead of looking inward to learn about and understand yourself, social awareness is: a. Like using a two-way mirror. b. A combination of self-awareness. c. A composite of one's self as if looking into a mirror. d. Looking outward to learn about and appreciate others.
D
One key to managing relationships is leaning into your own discomfort and taking a moment to acknowledge, not: a, Criticism of others for their behavior. b. Pretending to enjoy their misfortunes, c. Hiding the fact that it doesn't bother you. d. Stifle or change other people's feelings.
D
One of the most powerful ways to learn self-management is to seek out: a. Examples. b. People who are experiencing similar problems. c People who are starting out in management d. Skilled self-managers to learn their tricks.
D
The best method for seeing how others perceive you is simple and powerful. For matters of EQ, you can send what that asks you and other people questions about your self-awareness, self- management, social awareness, and relationship management skills? a Email or tweet. b. A verbal message. c. A video interaction. d. A 360-degree survey.
D
The next time you find yourself caught off-guard and on the defensive, embrace this opportunity to learn something. Whether you learn from the other person's feedback, or just from how they are behaving, keeping this perspective is the: a. Maximum to a successful career. b. Goal to negotiating through difficult times. c. Ingredient to a more successful outcome. d. Key to keeping yourself in control.
D
What are the most important elements of social awareness? a. Personal reflection and acceptance. b. Coding and assessment. c. Realization and recognition. d. Listening and observing.
D
What is generally an internal process, but there are a few instances in which the outside holds the clues you need to understand what's going on inside? a. Self-determination. b. Ingenuity. c. Self-respect. d. Self-awareness.
D
What is the term neurologists use to describe the brain's ability to change? a Metallurgy. b. Brain chemistry. c. Cognitive recollection. d. Plasticity.
D
What term refers to what happens when you act — or do not act? It is dependent on your self-awareness and is the second major part of personal competence. a. Self-perception. b. Inner voice. c. Self-evaluation. d. Self-management.
D
When something generates a prolonged emotional reaction in you, it's called: a. A life experience. b. A bad dream. c. A diagram. d. A trigger event.
D
When you experience an emotion, electric signals course through your brain and trigger physical sensations in your body. The physical sensations can be as varied as your stomach muscles tightening, your heart rate increasing, your breathing quickening, or your mouth going dry. Because your mind and body are so tightly connected, one of the most effective ways to understand your emotions as they are happening is: a. To look in a mirror. b. To push off the possibility of failure. c. To ensure that you sure in control. d. To learn how to spot the physical changes that accompany your emotions.
D
Your self-awareness in times of stress should serve as your what to listen to your body's cries for help? a. Right foot. b. Knee jerk reaction. c. A broken toe. d. Third ear.
D